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Reviews of Hotel Hasselbacken

3.5 out of 5
Hotel Hasselbacken
Hazeliusbacken 20, Stockholm, Stockholm

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1079 out of 1545 reviews" "
Rating 8 - Good. 393 out of 1545 reviews" "
Rating 6 - Okay. 47 out of 1545 reviews" "
Rating 4 - Poor. 16 out of 1545 reviews" "
Rating 2 - Terrible. 10 out of 1545 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fantastic location! Food in the restaurant was good. Breakfast was wonderful & staff were amazing. Thank you!
Response from Middja - Guest Experience Manager Hasselbacken on 16 Apr 2024
Hi Megan,thank you for your wonderful review and kind words.We do hope we will get the pleasure of welcoming you back to Hasselbacken soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're going to see a show at Cirkus, the hotel is located across a one-way street. Its also across from the theme park, ABBA Museum and all other museums are less than 10 minutes, walking.
Stayed 2 nights in Mar 2024
Response from Ludwig - Reception on 12 Mar 2024
Hi John,Thank you so much for your lovely review! We are so glad to hear that you enjoyed your stay with us, and we hope we get to welcome you back again soon!Best regards, Ludwig - Front Desk

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near the ABBA museum, the fair and the ferry terminal to get around the city. The room was lovely but there was a buzzing that was annoying from what we think was a mechanical room backing on our room. Also very warm in the room even with the heat turned as low as we could. That said, the room was clean and cozy. The hotel is lovely and we had the best breakfast included - really well done with lots of choice and lots of gluten free options which was such a treat for me. I would definitely stay here again. A note though is that there is no larking with the hotel. We parked under the hotel in covered parking which was very very expensive and smelled terrible. They are obviously having a sewage issue, so you may want to park outside and hopefully it is less than 50$ for 24 hours! Also, try the ferry to Gamla Stan - only 5.50 per person and a lovely ride.
Stayed 1 night in Feb 2024
Response from Lilian - The Frontdesk on 2 Mar 2024
Dear Jana, Thank you for your lovely review and for your stay here, also thank you for the feedback regarding the buzzing noice we will forward that to our maintenance department. We are so happy you enjoyed your time with us, and we hope we get to welcome you back again! Kind regards,

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Staff was excellent and really made us feel welcome. An amazing location- close the museums and right next to tram stop which takes you downtown.
Stayed 1 night in Dec 2023
Response from Middja - Guest Experience Manager Hasselbacken on 24 Jan 2024
Hi Sarah,thank you for your lovely review after your stay with us and your kind words about our staff.We look forward to welcoming you back soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

ruel m, lodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff , delicious bfast , very clean , very convenient ly located to parks , museums and public transportations .
Stayed 7 nights in Dec 2023
Response from Lilian - Receptionen on 5 Jan 2024
Dear Ruel, Thank you for your nice review! We are happy to hear that you enjoyed your stay with us and we hope we get to welcome you back again soon. Best regards,

10/10 Excellent

Dionn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private sauna in our room was perfect!
Stayed 4 nights in Oct 2023
Response from Lilian - Receptionen on 23 Dec 2023
Dear Dionn,Thank you for your nice review! We are happy to hear that you enjoyed your stay with us and we hope we get to welcome you back again soon. Best regards,

10/10 Excellent

Juliette, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okd style hotel with great service. We stayed in the sauna and it was amazing.
Stayed 1 night in Dec 2023
Response from Lilian - Receptionen on 21 Dec 2023
Dear Juliette, Thank you for your nice review! We are happy to hear that you enjoyed your stay with us and we hope we get to welcome you back again soon. Best regards

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family room
Great, spacious room for our family! Second bathroom was great, breakfast spread was lovely (green apple juice was the highlight). Very comfortable stay overall.
Stayed 2 nights in Nov 2023
Response from Zoë - Receptionen on 5 Dec 2023
Hi Mary!Thank you for your kind review! So glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Very clean, quiet place, good food, friendly staff and everything is walking distance! Would highly recommend.
Stayed 6 nights in Nov 2023
Response from Ludwig - Reception on 28 Nov 2023
Dear Marcel,Thank you for your lovely review and kind words! We are so happy to hear that you enjoyed your stay with us and we hope we get to welcome you back again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located
Stayed 4 nights in Nov 2023
Response from Ludwig - Reception on 25 Nov 2023
Hello Eric,Thank you for your lovely review! It makes us happy to hear that you enjoyed your stay with us, and we hope we get to welcome you back again soon.

10/10 Excellent

Yalda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Helena - Front Desk Hasselbacken on 26 Oct 2023
Good evening,Thank you for your kind review, we're glad that you enjoyed your stay with us. We hope to see you back soon!Kind regards,

10/10 Excellent

maciej

Stayed 2 nights in Oct 2023
Response from Helena - Receptionen Hasselbacken on 25 Oct 2023
Hello,Thank you for your kind review! We hope to see you back soon!Kind regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel , lovely staff, great location, lovely breakfast
Stayed 3 nights in Oct 2023
Response from Ludwig - Reception on 19 Oct 2023
Hello Steven!Thank you for your lovely review! We are happy to hear that you enjoyed your stay with us, and we hope we get to welcome you back again soon!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Reception on 12 Oct 2023
Dear Nicola,We are happy that you enjoyed your stay with us.Sincerely, Henrik

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this hotel,there wasn’t anything we didn’t like.
Stayed 3 nights in Sep 2023
Response from Middja - Guest Experience Manager Hasselbacken on 4 Oct 2023
Hi Steven,thank you for your wonderful review after your stay.We are happy to see that you enjoyed your time at Hasselbacken and look forward to welcoming you back.Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, food and staff, amazing
Stayed 2 nights in Sep 2023
Response from Helena - Front Desk Hasselbacken on 30 Sept 2023
Hi Emily,Thank you for taking your time to write a review and for your kind feedback! Hope to see you back soon.Kind regards,

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here after staying at the sister hotel across the street. This one is equally as nice a hotel with a lovely view in an excellent location. Frequent transit service into downtown or old town by tram or ferry: you’ll never really wait longer than 10 minutes during normal hours. The area around is beautiful and walking distance to many museums. Breakfast was good and bikes available for guests were also great for exploring the island. Staff are friendly, everything was great!
Stayed 2 nights in Sep 2023
Response from Helena - Receptionen Hasselbacken on 22 Sept 2023
Hi Yvonne,Thank you for taking your time to make a review, and for your kind feedback! We're glad to hear that your happy with us! Kind regards,

8/10 Good

Magnus

Stayed 1 night in Sep 2023
Response from Middja - Guest Experience Manager Hasselbacken on 20 Sept 2023
Hej Magnus,tusen tack för er fina recension efter er vistelse hos oss.Varmt välkomna åter!Hälsningar,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Hasselbacken!
We stayed two nights and our corner room was very nice and clean. The breakfast buffet was excellent and had many choices. The hotel is in a great location near many attractions.
Stayed 2 nights in Aug 2023
Response from Middja - Guest Experience Manager Hasselbacken on 14 Sept 2023
Hi,thank you for your lovely review after your stay at Hasselbacken.We look forward to welcoming you back soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

8/10 Good

Denise Anne

Liked: Cleanliness, staff & service
I was unhappy with the lack of information about how to reach the hotel by public transport. I was on my own - and not sightseeing - and so the location felt a bit odd.
Stayed 2 nights in Aug 2023
Response from Ludwig - Reception on 8 Sept 2023
Dear Denise Anne,Thank you for your review, and your feedback. It means a lot to us. We will try to take this in consideration and be more aware of the public transport information we provide.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AUS travellers
Staff were very helpful, room was great, clean and roomy, breakfast was amazing. Very central. A tram outside the door and most things were walkable.
Stayed 3 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 2 Sept 2023
Hi Rosie,Thank you for taking your time to write a review, we're happy to hear that you enjoyed your stay with us! We hope to see you back soon!Kind regards,

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 2 Sept 2023
Hi,Thank you for your kind feedback, we hope to see you back soon!Kind regards,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always courteous, friendly and helpful
Stayed 4 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 31 Aug 2023
Hi Thomas,Thank you for taking your time to write a review. We appreciate your kind feedback. Hope to see you back soon!Kind regards,

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location and stay.
Front of desk staff were always very helpful and set the tone for the rest of the hotel.
Stayed 2 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 31 Aug 2023
Hi Fred,Thank you for taking your time to write a review, we appreciate your kind feedback. We hope to see you back soon.Kind regards,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in the perfect location near to many attractions and the beautiful green island this is a lovely hotel. I’d have like coffee to have been available during that day however.
Stayed 3 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 31 Aug 2023
Hi Jane,Thank you for taking your time to write a review! We hope to see you back soon.Kind regards,

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Helena - Front Desk Hasselbacken on 31 Aug 2023
Hi Joan,Thank you for your kind review! We hope to see you back soon!Kind regards,

10/10 Excellent

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Middja - Guest Experience Manager Hasselbacken on 23 Aug 2023
Hi Masahiro,thank you for your review after your stay with us.We look forward to welcoming you back to Hasselbacken soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Middja - Guest Experience Manager Hasselbacken on 15 Aug 2023
Hej Sarah,tusen tack för er fina recension.Varmt välkomna åter!Hälsningar,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, hotel is close to everything
We had a great experience at the hotel. family of 5 in 2 rooms. Service was friendly and the breakfast was amazing. Hotel is close to many things amd we walked most of the time and occasionally took an Uber back if we were tired
Stayed 4 nights in Jul 2023
Response from Ludwig - Reception on 1 Aug 2023
Hello Ryan!Thank you for your lovely review! We are so glad to hear that you enjoyed your stay with us and that our service and our breakfast was to your liking! We hope we get to welcome you back again soon!Best regardsHotell Hasselbacken

8/10 Good

alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to museums and parks.
Stayed 4 nights in Jul 2023
Response from Front Desk on 25 Jul 2023
Hello Alejandro!Thank you for your great review, we are happy to hear that you enjoyed our stay with us and found the location convenient! We hope to welcome you back soon!Best regardsHasselbacken

10/10 Excellent

Idan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel in a nice part of the city. The rooms are confortable and clean. The staff is friendly. The hotel has nice character.
Stayed 1 night in Jun 2023
Response from Middja - Guest Experience Manager Hasselbacken on 20 Jun 2023
Hi Idan,thank you for your kind review after your stay with us.We look forward to welcoming you back soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

4/10 Poor

Lars

Stayed 1 night in Apr 2023
Response from Aymen- Reception Hasselbacken on 29 Apr 2023
Hej Lars!Tack för din recension. Vi i Hasselbacken försöker alltid förbättra och utvecklar oss. Välkommen åter, vi hoppas att vi kommer att har ett ny möjlighet att kunna bevisa er.

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff. Excellent food ! Great Hotel. I will be back!
Stayed 2 nights in Mar 2023
Response from Middja - Guest Experience Manager Hasselbacken on 16 Mar 2023
Hi Harley, Thank you for your kind review after your stay! We are looking forward to welcome you back soon again. Best regards, Front desk.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 2 nights in Jan 2023
Response from Middja - Guest Experience Manager Hasselbacken on 8 Feb 2023
Hi Michele,thank you for your lovely review after your stay with us.We look forward to welcoming you back to Hasselbacken soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Claudia

Stayed 2 nights in Nov 2022
Response from Middja - Guest Experience Manager Hasselbacken on 28 Nov 2022
Hej Claudia,tack för er fina recension efter er vistelse hos oss.Välkomna åter!Hälsningar,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Middja - Guest Experience Manager Hasselbacken on 17 Nov 2022
Hej Joel,tack för er fina recension efter er vistelse hos oss.Välkomna åter!Hälsningar,Middja - Guest Experience Manager Hasselbacken

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Hotel is gorgeous and conveniently located. Great breakfast buffet and dining room. The room was spacious. Our only complaint was that the bathroom consistent smelled bad. Maybe an issue with plumbing when we were there.
Stayed 2 nights in Oct 2022
Response from Middja - Guest Experience Manager Hasselbacken on 27 Oct 2022
Hi Tricia,thank you for your kind review after your stay with us.We hope to be able to welcome you back to Hasselbacken soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Hariharan

Stayed 1 night in Oct 2022
Response from Middja - Guest Experience Manager Hasselbacken on 27 Oct 2022
Hej Hariharan,tack för er fina recension efter vistelse hos oss.Välkomna åter!Hälsningar,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

You Neng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Convenient.
Stayed 2 nights in Oct 2022
Response from Middja - Guest Experience Manager Hasselbacken on 18 Oct 2022
Hi You Neng, Thank you for your kind review after you stay. I hope that we will welcome you back soon again. Best regards, Front desk

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very spacioius and comfortable with great staff and 24/7 attendance. The area was close to museums and one particularly good restaurant, and trams into twon every 10 minutes nearby. Fabulous buffet breakfasts. We only had an evening meal there once, but did not find the menu very interesting, and the food and wine were expensive.
Stayed 3 nights in Oct 2022
Response from Middja - Guest Experience Manager Hasselbacken on 19 Oct 2022
Hi Jessica,thank you for your kind review after your stay with us.We look forward to welcoming you back to Hasselbacken soon again.Kind regards,Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E noyed our stay
Stayed 2 nights in Aug 2022
Response from Middja - Guest Experience Manager Hasselbacken on 31 Aug 2022
Hi Susan,thank you for your lovely review after your stay with us.We hope to be able to welcome you back to Hasselbacken soon again!Kind regards,Middja - Guest Experience Manager Hasselbacken

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hasselbacken was conveniently located on Djurgarden Island. We loved walking the island which was quite peaceful away from the hustle and bustle of the rest of Stockholm. The #7 tram and several buses stopped right in front of the hotel and the ferry was across the street, so it was easy to access other parts of Stockholm with our SL card.
Stayed 3 nights in Jul 2022
Response from Middja - Guest Experience Manager Hasselbacken on 7 Aug 2022
Hi Robert, thank you for your lovely review after your stay with us. We hope to be able to welcome you back to Hasselbacken soon again! Kind regards, Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Mika

Stayed 1 night in Aug 2022
Response from Middja - Guest Experience Manager Hasselbacken on 6 Aug 2022
Hej Mika, tack för er fina recension efter er vistelse hos os.. Välkomna åter! Hälsningar, Middja - Guest Experience Manager Hasselbacken

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Middja - Guest Experience Manager Hasselbacken on 18 Jul 2022
Hej Oscar, tack för er recension efter er vistelse hos oss. Välkomna åter! Hälsningar, Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you- a very welcome break.
Very good and helpful reception. A clean, well designed and quiet room. Good storage space, useful desk/ dressing table area and bathroom with good shower, handrail and useful shelving. Excellent breakfast and variety of sitting areas.
Stayed 2 nights in Jun 2022
Response from Middja - Guest Experience Manager on 28 Jun 2022
Hi Jeremy, thank you for your lovely review after your stay with us. We look forward to welcoming you back to Hasselbacken soon again! Kind regards, Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Dietmar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A great hotel in a not so hot area.
Stayed 2 nights in Jun 2022
Response from Middja - Guest Experience Manager on 20 Jun 2022
Hi Dietmar, thank you for your lovely review. We hope to be able to welcome you back to Hasselbacken soon again. Kind regards, Middja - Guest Experience Manager Hasselbacken

6/10 Okay

daniel

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
No mor stay here.
We wher a group of 15 people with 8 rooms. Massive problems with Air condition. Som of the rooms dident get the AC to work and the workers where not so service oriented. Recived no compensation for the problem either. Some phones dident work. Only one bartender in the bar. Took 30 minuts to get a beer. We will not be staying there again. Better to take a cheeper hotel where everything works especilly when the commutebworks so good.
Stayed 1 night in Jun 2022
Response from Middja - Guest Experience Manager on 16 Jun 2022
Hi Daniel, thank you for your review. As our receptionist stated we do not have any AC at Hasselbacken and can not offer any compansation for a service that we never claimed to have. We do offer some fans as an extra service. Kind regards, Middja - Guest Experience Manager Hasselbacken

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2022
Response from Middja - Guest Experience Manager on 16 Jun 2022
Hej Kevin, tack för er recension efter er vistelse hos oss. Välkomna åter! Hälsningar, Middja - Guest Experience Manager Hasselbacken

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Decent standard hotel
Nice rooms although in a little need to update. Restaurant noisy and breakfast a bit of a free for all. Good location
Stayed 3 nights in Jun 2022
Response from Middja - Guest Experience Manager on 16 Jun 2022
Hi, thank you for your kind review after your stay with us. We look forward to welcoming you back soon again. Kind regards, Middja - Guest Experience Manager Hasselbacken

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022