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Reviews of The Stirling Highland Hotel

4 out of 5
The Stirling Highland Hotel
29 Spittal Street, Stirling, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 356 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shannon B on 14 Apr 2024
Dear Shawna,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and had breakfast included. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Shannon B on 8 Apr 2024
Dear Nicole,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was superb. The dining experience was excellent. We had both a wonderful breakdast and an amazing dinner. Our room was good. We'd stay again for sure!
Response from Shannon B on 6 Apr 2024
Dear Ali,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel. But when you see a client with 11 pieces of luggage, please put them on the 1st or 3rd floor, the ones with lift access. Putting us on the 2nd floor, with no access to a lift was a huge mis-step, and only hurt this review.
Stayed 1 night in Mar 2024
Response from Shannon B on 6 Apr 2024
Dear John,Thank you so much for taking the time to share your experience with us.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

william, wasaga beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel with all the modern conveniences. Close to downtown and the Castle.
Stayed 1 night in Mar 2024
Response from Shannon B on 4 Apr 2024
Dear William,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We love staying at the Stirling Highland hotel. They have a really good gym and pool. Its really handy for the castle and tiwn centre. However it is a bit tired and the rooms could be doing with a bit of an upgrade. The room would also benefit from a fridge. The,1 bottle of water was welcome but why not leave 1 per person? For a Scottish Hotel in a popular tourist area I was really disappointed not to see porridge on the menu, also 20mins before the end of breakfast they ran out of fruit- other than apples and bananas - and didnt bother bringing any more out or natural yoghurt and honey which was very annoying! It is very charming and we will go back as we do like it!
Stayed 2 nights in Mar 2024
Response from Shannon B on 4 Apr 2024
Dear Clare,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with easy access to all Stirling has to offer.
Stayed 2 nights in Mar 2024
Response from Shannon B on 4 Apr 2024
Dear Joseph,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, great location.
Stayed 1 night in Mar 2024
Response from Shannon B on 31 Mar 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Very nice hotel based in a very nice area of Stirling, however the breakfast was really poor, buffet style with anaemic bacon, eggs sitting for ages, people dropping the food utensils for the buffet in the floor then placing them back for others to use. Drinks dispensed by machine, and if you want tea you have to master how to get hot water. The poorest breakfast experience we had in Scotland, the management need to sit down and get this right, currently a very lazy attempt to provide breakfast. The breakfast really ruins the experience
Stayed 2 nights in Mar 2024
Response from Shannon B on 31 Mar 2024
Dear Patrick,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please email our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

6/10 Okay

DENNIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Stirling Highland is a nice hotel, convenient to the castle and shops and cafes. Nice pool and hot tub, easy check in. My only complaint was the bed. It must be very old with two beds pushed together and a big gap in the middle, a miserable nights sleep for both of us. Other than that, I'd recommend it
Stayed 1 night in Mar 2024
Response from Shannon B on 28 Mar 2024
Dear Dennis,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay immensely. A little bothered that my child who is 13 was not included in the buffet breakfast. It makes no sense to not include children, especially since the hotel wants their info regarding ages, etc.
Stayed 3 nights in Mar 2024
Response from Shannon B on 28 Mar 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Naomi

Liked: Staff & service, property conditions & facilities
Great place. Fun to be staying in an old school. People were really nice and our room was fine. Would stay again.
Stayed 1 night in Mar 2024
Response from Shannon B on 18 Mar 2024
Dear Naomi,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Leona

Stayed 2 nights in Mar 2024
Response from Shannon B on 4 Apr 2024
Dear Leona,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Shannon B on 14 Mar 2024
Dear Stephen,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite, food was really good both dinner and breakfast, bed was comfy, bathroom could do with a little refurbishment but with the age of the building it will probably come at some time. Overall we enjoyed our stay and would definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Shannon B on 4 Mar 2024
Dear Sean,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double room through expedia Arrived early and were told our room was ready which was a bonus, reception girls were very friendly Room was spotless, there was a basket of goodies on arrival, with snacks, water, facecloth, biscuits, popcorn, crisps, 2 small bottles of wine, ear plugs and more- really lovely touch Booked for dinner, great choices and enjoyed, all the waiting staff very pleasant and added to a very relaxing atmosphere Great sleep Used swimming pool, changing areas spotless and staff very friendly Breakfast was great, catered for everybody with so many choices Reception when leaving was the same as when we arrived lovely and friendly staff, who all add to a lovely experience a credit to the hotel, definetely recommend and will be back 😊
Stayed 1 night in Feb 2024
Response from Shannon B on 2 Mar 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

4/10 Poor

Kiersten

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful area and perfect location. Very cool building, however, the hotel needs to be refurbished desperately. The beds felt like camping cots. The wallpaper was peeling, the headboard was broken, the “king” bed was 2 twin beds. The bathrooms were so old as well.
Stayed 1 night in Feb 2024
Response from Shannon B on 2 Mar 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please email our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous restored old building p. Wild have been nice to know more about its history and apparently there’s an an observatory that you can have a tour of but we only found out as we were leaving.
Stayed 1 night in Feb 2024
Response from Shannon B on 22 Feb 2024
Dear Evelyn,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door too castle
Stayed 1 night in Feb 2024
Response from Shannon B on 16 Feb 2024
Dear Shannon,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property.
Stayed 2 nights in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Guest,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Ken

Stayed 2 nights in Dec 2023
Response from Shannon B on 5 Feb 2024
Dear Ken,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear James,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Kate

Stayed 1 night in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Kate,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Justin,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Carol Ann

Stayed 1 night in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Carol Ann,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Brian,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Donna,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable stay
Great place, comfortable, affordable and really friendly and lovely staff - in fact, the best I encountered on my trip of Loch Lomond.
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Nicola,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
Rooms are a bit dated but also the style of the hotel 1800s build. Exceptionally clean, great staff, great pool facilities. Would highly recommend! Also definitely get the breakfast!
Stayed 1 night in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Dominic,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
My Room 329 was a basic but beautiful room but no soundproofing whatsoever. There was a locked door attached to another room in which the guests every movement, every word, everything they watched on tv , the business calls they continued to make afternoon, evening and before breakfast on a Saturday morning was horrendous. If you closed your eyes you would believe they were in the room with you. The resident in the other room was not antisocial and would have been embarrassed to know how much of their conversation could be clearly heard. This was all down to no soundproofing whatsoever of these adjoining rooms. Staff at checkout never seemed concerned of this when complaint was made. I have previous been at this hotel on 3 occasions and my partner 4 and there has never been an issue with noise and soundproofing before.
Stayed 1 night in Dec 2023
Response from Shannon B on 29 Jan 2024
Dear ,Thank you so much for taking the time to share your experience with us.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, feedback is genuinely appreciated and we will be sure to pass your comments on.We hope to welcome you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

Nicola

Travelled with family
Liked: Staff & service, room comfort
Nice quiet break with lovely steaks
We booked a 1 night family room for a quick get away. We stayed with dinner bed and breakfast. Welcome staff were lovely and helpful really nice. The restaurant meal was very nice, we had steak which we paid for but it was cooked perfectly and really tasty. The kids portions are huge there was a lot of waste maybe half these for little guests. The breakfast was plentiful too really nice, would have liked a late but no big deal. The staff all worked hard and are helpful. We used the pool twice it was great, clean facilities too and nice staff. We stayed in a family room. Room was quite outdated, could do with a bit of a makeover. The bunk beds were a bit old fashioned could do with a makeover too. Drawer handle falling off. The TV wasnt great struggled to switch it on and limited channels. Beds were comfortable and nice.
Stayed 1 night in Jan 2024
Response from Shannon B on 28 Jan 2024
Dear Nicola,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect Perfect Perfect , Can't fualt anything, Food excellent. Great for parking free. Great position for everything in walking distance. . Would definitely recommend and would atay again.
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Carole,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

peter

Liked: Cleanliness
Not worthy of four stars
Unfortunately this is not a four star hotel. It is tired and the rooms are in need of some moderations i.e we stayed in more modern addition to the hotel but is very tired - beds very soft,cheap duvets,tea an coffee facilities had to be pulled out of a cupboard which meant that you could not walk around the bed area. The windows did not close properly with a noticeable draft catches falling apart. Double bed with only one bedside table and one socket for any devices. Hot English/Scottish breakfast however only thin sliced bread available, (no fresh bread) pastries limited and not replenished. Tea and coffee machine broken so we had hot water for tea in a flask however these were not kept separate from the coffee and clearly were mixed up so the hot water was tainted with coffee. The spa included a sauna ,steam room and swimming pool which was rather cool. The bar and restaurant are located in the old building which is rather impressive and if the whole hotel was up dated this would make for a more pleasurable stay,. Overall the hotel needs some attention.
Stayed 2 nights in Dec 2023
Response from Shannon B on 4 Feb 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please contact our reservations team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Susan,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
It was supposed to be a 4* hotel…but it was 2* at best. The room was very badly presented (see photos) and the zipped together beds were uneven and uncomfortable, as were the pillows. The customer service was disappointing and showed very little focus on finding an appropriate resolution. The spa facilities were old, cold and lacking any luxury. Food was ok-good variety and choice at breakfast.
This is the quality of the decor!
Is this 4*???!
Stayed 4 nights in Dec 2023
Response from Shannon B on 4 Feb 2024
Dear Guest,Thank you so much for taking the time to share your feedback with us. We genuinely appreciate the same and would like to express our apologies for the negative experience during your stay with us.Our mission is to provide excellent guest experiences and customer service, so we are truly sorry to have not met those standards on this occasion.We have taken your feedback on board, and we will strive to make improvements accordingly. However, if you would like to discuss your experience further, please contact our reservation team.Thank you for your feedback.Warm regards,Team, Stirling Highland Hotel

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stirling highland hotel
Really good comfortable stay, bed was comfortable, breakfast was excellent, staff were all friendly and couldn't do enough for you
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Steven,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, poor night staff
I always think the measure of customer service is what happens when things go wrong. We had stayed previously here and loved it so booked to stay on our way to the airport to break our journey and not be so tired when we got there. Unfortunately the couple in the room next to us were arguing and shouting loudly, swearing and banging. We put up with it for a little while, but at about midnight and having not slept we called reception. The phone rang and rang and was not answered. My husband got up and dressed to go down to reception, which was empty. He had to search the hotel and eventually found the night porters through a locked door. Despite holding up his room key to show he was a guest they were very rude, speaking very briefly to him before relocating the door and left my husband to walk back through the drizzle to get back to reception. One of the porters came up with my husband, gave the softest ever knock on the door and when the obviously didn’t answer, left it at that. We spoke to reception in the morning but felt we were fobbed off a bit by reception. It’s very sad because the rest of our stay was great. It isn’t the fault of the hotel that the room next door were having a massive loud argument, however it is totally their fault as to how their night staff behaved. We are still waiting on an email from management. Sadly, I’m don’t think I would want to come back.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Room
Great family room with great facilities. Nice abs clean. Friendly and helpful staff. Would benefit from a small light in the adjoining bedroom.
Stayed 2 nights in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Amanda,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

maria

Stayed 2 nights in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Maria,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Richard,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Alan,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear David,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Morag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying in old hotels with lots of character. It was very convenient for walking around Stirling.
Stayed 2 nights in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Morag,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Shannon B on 12 Feb 2024
Dear Graeme,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and adequate. The hotel location is perfectly situated for walking up to the castle, the old city and the train station. All the amenities (cafes, pubs and dining) are just a 5 minute walk. It’s a good spot for visitors to the city.
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear John,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.Our team goes above and beyond to ensure that our guests have the best experience with us.Therefore, such positive feedback is genuinely appreciated.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Isabel

Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Isabel,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear Marion,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.

10/10 Excellent

Geoge

Stayed 1 night in Dec 2023
Response from Shannon B on 28 Jan 2024
Dear George,Thank you so much for taking the time to share your experience with us.We’re thrilled to know that you enjoyed your stay.We look forward to welcoming you again!Have a wonderful day ahead.Warm regards,Team, Stirling Highland Hotel.