Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
98% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Aberdeen

Nice hotel, central to the town, shopping

Posted 29-Jul-2014
Pros: The facilities on offer. The locality and the friendly staff to offer advice.
Cons: Although we didn't eat in the restaurant, we thought the menu was not great for evening dining.
Location: Location was very good, and perfect if wishing to visit castle, and other local places of interest.
Unfortunately we were unable to make use of the spa, which seemed very inviting. The room was lovely and spacious. The hotel was within walking distance with many sights to see and explore. Excellent for a weekend away.
4 out of 5
for Everyone
by A verified traveller from Southampton

Location ideal for all the local amenities.

Posted 29-Jul-2014
Very nice hotel, staff friendly, room very clean. However no air conditioning and the windows didn't open very wide therefore the room was extremely hot.
3 out of 5
for Personal Event
by Bev from Texas

Old charm

Posted 17-Jun-2014 on Hotels.com
Place has an old charm. No breakfast with out extra fees. Room was ok. Bed was very hard. Barely slept
3 out of 5
for Everyone
by Ian from Southampton, England

Didn't make it to first base

Posted 11-Jun-2014
Pros: Reception and the bar, the only parts I saw.
Cons: The ability for a hotel to contact an Expedia guest if there is a problem
Arrived to check in to be informed that due to a party staying longer than anticipated, there was no room available for me. I was transferred to an inferior property for my one night stay. The staff member at the Highland Hotel was excellent and handled it well. As I was on my own and on a business trip it was not a problem other than the two business associates I was meeting both had rooms in the Highland. I was informed that they could not contact me when the problem first arose as Expedia do not supply client contact details when making the reservation.
5 out of 5
for Business Travellers
by Rob from Dublin

nice hotel with friendly staff

Posted 09-Jun-2014
stay here on business regularly and find the hotel very good, the staff are always friendly and helpful
5 out of 5
for Families
by Dan from Boise, ID

Excellent location and experience.

Posted 21-May-2014
Pros: Location and non typical look of a hotel. Free parking
Cons: All was good.
Location: Great location a block from sterling castle and walking distance to town and local dining.
A refreshing and pleasant stay in a hotel that fit Scotland. A place in the heart of Sterling in walking distance of the Castle.
2 out of 5
by Sharon

Not as nice as the photos

Posted 19-May-2014
Hotel needs updating. I was expecting a more relaxing and comforting "spa" experience than was delivered.
3 out of 5
for Business Travellers
by Rob from Banbury

A mixed experience

Posted 15-May-2014 on Hotels.com
The location and comfort were ok, and the gym is excellent. However, this was the second time I've stayed in this hotel, and both times the wi-fi didn't work. It connected, but nothing further. Maybe I've just been unlucky. The staff are super-helpful, but (at least in the evening) they just had one person dealing with a whole queue of people.
5 out of 5
by Tagdad from N.Lincs

Loved the location

Posted 10-May-2014 on Hotels.com
I knew it would be uphill from the railway station but with a variety of shops to have a look at the walk up took no time at all.The Staff were very welcoming and as my room was not ready(I was a bit early) allowed me to leave my luggage whilst I went to explore the area.Wow-what a great art gallery/ museum just a short walk from the Hotel-then the Castle. The Hotel was a really perfect base to see so much of "Old" Sterling. The spa Staff also so welcoming and it was very clean compared to some I have been to. Breakfast was good. The bar reasonably priced and comfortable.Will I be going back-yes.Thank you Staff of The Stirling Highland I really enjoyed my stay.
5 out of 5
by Susan from Aberdeen

Posted 22-Apr-2014 on Hotels.com
Excellent hotel