Exterior
Check availability

Reviews of Macdonald Inchyra Hotel & Spa

4 out of 5
Macdonald Inchyra Hotel & Spa
Grange Road, Polmont, Falkirk, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 216 out of 653 reviews" "
Rating 8 - Good. 233 out of 653 reviews" "
Rating 6 - Okay. 123 out of 653 reviews" "
Rating 4 - Poor. 54 out of 653 reviews" "
Rating 2 - Terrible. 27 out of 653 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the McDonald Inchyra Hotel was very good, was there with my husband and grandsons for 1 night, we all had a lovely time, room was very spacious for 4 people, pool was great for the boys, breakfast was very good.
Stayed 1 night in Apr 2024

6/10 Okay

Niall, Whitehaven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff at the hotel were excellent, they exemplified the whole meaning of hospitality and service, but they were let down by the food offerings. The food provision, especially breakfast, had delusions of grandeur well above its status and certainly above the price point and this let down the other departments of the hotel. The bed was very comfortable, and the pillows were ample. However, the towels were frayed and the limited tea and coffee provision let down the room quality.
Stayed 1 night in Mar 2024

2/10 Terrible

Stewart

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Check in person did not speak and was not welcoming. Room dirty including bedding. Room old and tired with broken and damaged fixtures
Stayed 1 night in Feb 2024
Response from Reception Team on 21 Feb 2024
Hi Stewart,Thank you for taking time to leave a review. We are disappointed to hear that you did not have a good check-in experience with us, and that the room was not up to the standards we strive for. I have passed on your feedback to the relevant departments to ensure we improve on these issues. Kind Regards,Reception Team

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
We come here every year for a couple of nights and we always get lovely customer service. The pool and spa facilities are especially smart, and the breakfast is very good too. The rooms are decent - a little tired, maybe, but fine.
Response from Reception Team on 21 Feb 2024
Hi Lindsey,Thank you for taking the time to leave a review. We are so glad you enjoyed your stay & had the chance to use our spa & leisure facilities. We look forward to welcoming you back in the future. Kind Regards,Reception Team

8/10 Good

Paul

Business traveller
Stayed 1 night in Jan 2024
Response from Reception Team on 25 Jan 2024
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 25 Jan 2024
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

8/10 Good

David, Dunfermline

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Reception Team on 25 Jan 2024
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Reception Team on 14 Jan 2024
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards

10/10 Excellent

Mags

Stayed 5 nights in Dec 2023
Response from Reception Team on 25 Jan 2024
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future! Kind regards

6/10 Okay

Verified traveller

Business traveller
A tired hotel with lots of noise. Breakfast was poor (although I didn’t have the cooked option).
Stayed 2 nights in Dec 2023
Response from Sophie - Operations Manager on 14 Dec 2023
Thank you for providing your recent feedback following your stay at the hotel. I'm sorry to learn you found the hotel to be tired with lots of noise. It is disappointing that you found the continental breakfast to be disappointing. I hope we can welcome you back in the near future and offer you standard we would expect. Kind regards,

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sophie - Operations Manager on 3 Dec 2023
Thank you for you recent review following your recent stay at the hotel. We hope to welcome you back in the near future. Kind regards,

4/10 Poor

Julia

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not likely to stay in a McDonald’s hotel again!
Very noisy at night and sound travels from room to room. The room we stayed in was above the door to reception and people stood outside in groups smoking intermittently till midnight. I managed to get about 4 hours sleep as sounds travelled from other rooms. We’ve stayed in other McDonald hotels but this one looked run down with faded carpets. The room we stayed in was the second one we were offered the first one 222 was up several staircases the last staircase was narrow and quite frankly dangerous- not impressed
Stayed 1 night in Nov 2023
Response from Daniel - Reception team on 11 Nov 2023
Hello Julia, I'm sorry to hear you didn't enjoy your stay with us at the Inchyra Hotel. Your feedback is greatly appreciated and we will work on it to make our future guests experiences better.

10/10 Excellent

Ellen

Stayed 1 night in Sep 2023
Response from Sophie - Operations Manager on 26 Sept 2023
Dear Ellen, Thank you for your recent 10/10 review. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Andrena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely return. Enjoyable stay. Great food and atmosphere
Stayed 1 night in Sep 2023
Response from Sophie - Operations Manager on 8 Sept 2023
Dear Andrena, Thank you for your recent 5/5 review following your stay at the hotel. We hope to welcome you back in the near future soon. Kind regards,

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and restaurant. It could use some updating but that didn't detract from our stay. The food was excellent and the service was great. There's not much around this property so we just ate in the on-site restaurant. Convenient to the highway to the airport.
Stayed 1 night in Aug 2023
Response from Kelly on 6 Sept 2023
Hello Craig, Thank you so much for your feedback following your stay with us.We are very happy to hear that your food was up to standard, as well as the service you recieved. I will ensure all feedback is passed on to the relevant departments. We hope to have you back again soon!Kind regards,Reception Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Looking ‘tired’ in places - worn carpets mark in the bath
Stayed 1 night in Aug 2023
Response from Kind regards, Sophie Operations Manager on 1 Sept 2023
Thank you providing your recent review following your stay at the hotel. I'm sorry you felt the hotel to be tired in places. I do hope we can welcome you back in the near future.

10/10 Excellent

Catriona

Stayed 2 nights in Aug 2023
Response from Sophie - Operations Manager on 1 Sept 2023
Dear Catriona, Thank you for your recent review following your stay at the hotel. We hope we can welcome you back in the near future. Kind regards,

8/10 Good

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, comfy bed and pillows. Lovely food.
Stayed 1 night in Jul 2023
Response from Kind regards, Sophie Operations Manager on 27 Jul 2023
Dear Janet, Thank you providing your recent review following your stay at the hotel. We hope we can welcome you back in the near future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Jul 2023
Response from Sophie - Operations Manager on 24 Jul 2023
Dear Eric, Thank you for your recent review following your stay at the hotel at the hotel. We hope to welcome you back in the near future. Kind regards,

4/10 Poor

Christopher

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not as good as the pictures
Very dated carpets threadbare paint worn off walls
Stayed 2 nights in Jul 2023
Response from Sophie - Operations Manager on 15 Jul 2023
Dear Christopher, Thank you for your recent review following your stay at the hotel. It is disappointing that you found the carpets threadbare, I will address this with the maintenance team. I hope we can welcome you back in the near future. Kind regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most conformable hotel!
We had a lovely welcoming, also were upgraded to the Bridal suite as a surprise bonus! Lots of space in the room, the bed was so comfortable and black out curtains were excellent. We used the Spa, very clean and a relaxed atmosphere. Breakfast was delicious and overall the staff couldn't have been friendlier or more helpful.
Stayed 1 night in Jul 2023
Response from Sophie - Operations Manager on 11 Jul 2023
Dear Cheryl, Thank you for your recent review. It is wonderful that you enjoyed your enjoyed your stay at the hotel and especially enjoyed your upgraded room. We hope to welcome you back in the near future. Kind regards,

4/10 Poor

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sophie - Operations Manager. on 11 Jul 2023
Dear Zoe, It is disappointing to see that your stay did not meet the standard we would expect. I hope we can welcome you back in the future and restore your faith with the hotel, Kind regards,

2/10 Terrible

Kirsty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
It service was very slow, some staff were friendly some not. The room was far too hot and didn’t look the cleanest. We booked for 2 nights but only stayed the one as it was so bad
Stayed 2 nights in Jul 2023
Response from Sophie - Operations Manager on 10 Jul 2023
Dear Kirsty, Thank you for your recent review. My colleague advised me that you had departed early, I'm sorry to learn that you stay did not meet your expectations. It is also my understanding that you decided to leave early due to other reasons out with our control. I hope we can welcome you back in the future and restore your faith in the hotel. Kind regards,

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sophie - Operations Manager. on 10 Jul 2023
Dear Janet, Thank you for your recent review following your stay at the hotel. We look forward to welcoming you back in the future. Kind regards.

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
Not for me
Sorry not for me again.
Stayed 1 night in Jul 2023
Response from Sophie - Operations Manager on 7 Jul 2023
Dear Robert, I'm sorry to learn your experience was not to the standard we would expect at the hotel. I hope we can welcome you in the future and restore your faith with us. Kind regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, quiet comfortable bedroom, good swimming pool and spa. Dinner and breakfast was to a high standard. Only complaint is charging £12.50 for a large glass of wine.
Stayed 1 night in Jun 2023
Response from Sophie - Operations Manager on 4 Jul 2023
Dear Julie, Thank you for your review following your stay at the hotel. We hope to welcome you back in the near future.

2/10 Terrible

Mark

Stayed 1 night in Jun 2023
Response from Sophie - Operations Manager on 4 Jul 2023
Dear Mark, Thank you for your recent review. It is disappointing that your stay did not meet the standard we would expect. We hope we can welcome you back in the near future. Kind regards.

10/10 Excellent

Elinor

Stayed 1 night in Jun 2023
Response from Sophie - Operations Manager on 26 Jun 2023
Dear Elinor, Thank you for your recent 10/10 review. We hope we welcome you back soon. Kind regards,

8/10 Good

Osku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sophie - Operations Manager on 26 Jun 2023
Dear Osku, Thank you for your recent review. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel clean and tidy and staff very nice to deal with
Stayed 2 nights in May 2023
Response from Sophie - Operations Manager on 4 Jun 2023
Thank you for your recent review following your stay at the hotel. It is wonderful you found the hotel to be clean and found the staff you encountered to be friendly. We hope to welcome you back in the near future.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inchyra Grange Stay
Our trip was amazing. We were there for our daughters wedding. Unfortunately our room was on the 2nd floor with lots of stairs. This was no good as my husband uses a mobility device. The member of staff, at reception, Kelly couldn't have been more helpful. She located a family room, on the ground floor, ans whilst we were having a joint family dinner, ensured the room was prepared for us. She was very pleasant and courteous, and nothing was too difficult for her to manage. I have to say she is a credit to the hotel and nothing was too much bother.
Stayed 2 nights in May 2023
Response from Sophie - Operations Manager on 30 May 2023
Dear Joan, Thank you for your recent review following your stay at the hotel. It is wonderful that Kelly managed to accommodate you to a ground floor room to meet your requirements. I will certainly pass on your lovely comments to Kelly personally. We hope to welcome you back to the hotel soon. Kind regards,

10/10 Excellent

Chris

Stayed 1 night in May 2023
Response from Sophie - Operations Manager on 29 May 2023
Dear Chris, Thank you for your recent review following your stay at the hotel. We hope we can welcome you back soon. Kind regards,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, and a good nights sleep. Restaurant excellent for evening meal, and a great breakfast.
Stayed 1 night in May 2023
Response from Sophie - Operations Manager on 25 May 2023
Dear Benjamin, Thank you for your recent review following your stay at the hotel. It is wonderful that you found all of the staff you encountered to be helpful and especially enjoyed your meals with the restaurant. We hope to welcome you back to the hotel soon. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sophie - Operations Manager on 23 May 2023
Dear John, Thank you for your recent 10/10 review. We hope to welcome you back to the hotel soon.

4/10 Poor

dana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Stayed 1 night in May 2023
Response from Kind regards, Sophie Operations Manager on 6 May 2023
Dear Dana, Thank you for your review following your stay at the hotel. It is disappointing that your stay was not to the standard we would expect.

8/10 Good

Gregory

Stayed 2 nights in Mar 2023
Response from Sophie - Operations Manager on 4 Apr 2023
Dear Gregory, Thank you for your recent review and for choosing to stay at the hotel. We hope to welcome you back in the near future. Kind regards

10/10 Excellent

Paul

Stayed 2 nights in Mar 2023
Response from Sophie - Operations Manager on 4 Apr 2023
Dear Paul, Thank you for your recent 10/10 review. We hope to welcome you back in the near future. Kind regards,

10/10 Excellent

Gordon

Stayed 1 night in Mar 2023
Response from Brett on 28 Mar 2023
Thanks Gordon for choosing to visit the hotel and thank you for the 10/10 rating it is greatly appreciated and we look forward to being able to welcome you back again soon.Kind regards,BrettGM

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Sophie - Guest Services on 22 Mar 2023
Dear Sarah, Thank you for your recent review following your stay at the hotel. We hope to welcome you back in the near future. Kind regards,

8/10 Good

Geoffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to the hotel from Polmont Station. Hotel had a nice feel and staff were very welcoming and helpful at all times.
Response from Sophie - Operations Manager on 15 Mar 2023
Dear Geoffrey, Thank you for your recent review following you stay. It is wonderful that the staff made you feel so welcome during your stay. We look forward to welcome you back soon.

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Our stay was really good and just what we needed. Our hotel room was a bit dated and could do with a brush up and the pillows were awful but can’t take away from the wonderful time we had. Our evening meal was fantastic but breakfast was definitely overpriced
Stayed 2 nights in Feb 2023
Response from Sophie on 10 Feb 2023
Dear Tracey, Thank you for your recent review following your stay at the hotel. I'm sorry to learn that the pillows in your room were not of a good standard, our pillows are usually of a high. I will ensure these are removed from your room. It is wonderful that you especially enjoyed the evening meal while at the hotel. We hope to welcome you back soon.

10/10 Excellent

Steven D J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel but captive audience for food & drink
This hotel is by far the best in the Grangemouth/ Falkirk area and has great amenities and service. I want to give a shout out to Sophie on reception who has always been helpful over the years I have stayed here and is a credit to the hotel. The rooms are not air-conditioned and can feel a bit warm on arrival whilst the heating is on. I did need to open the window to cool down. However, the rooms are spacious, comfortable and the beds are super cosy. I just wish that the £5.00 surcharge for items like Eggs Benedict was not on the Breakfast menu. A breakfast included is advertised and surely two eggs cannot be more expensive than a full breakfast. The food is good here but does carry a price tag to it and the drinks are priced higher tan may hotels I have stayed in and seem to be out of kilter with the area. Overall though I had a great stay, although I did eat elsewhere on this occasion. Although I didn't use them this time, the hotel has a well equipped gym and a lovely pool too.
Stayed 1 night in Feb 2023
Response from Simon Ramsay. on 11 Feb 2023
Dear Steven, Thank you for your recent review following your stay at the hotel. It is wonderful that you continue to have wonderful service from Sophie and made to feel welcome. I'm sorry you felt the rooms were too warm , fans can be provided if required. It is disappointing that you felt the food to be particularly expensive. I will pass on your feedback to the management team.

8/10 Good

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Sophie - Operations Manager on 15 Mar 2023
Dear Rachel, Thank you for you recent review we hope to welcome you back to the hotel soon.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
We really enjoyed our stay, our 55 minute treatment(Deep tissue massage) was very well done and highly recommended, room was lovely, Breakfast was amazing, so much to eat and a lot of choice, the only complaint we have, Dinner was very over priced and salty
Stayed 2 nights in Jan 2023
Response from Sophie - Guest Services on 2 Feb 2023
Dear James, Thank you for your recent review following your recent stay at the hotel. It's wonderful that you especially enjoyed the massage, I will be sure to pass on your comments to the spa manager. I'm disappointed to learn that you felt the dinner was over priced and tasted salty. We hope to welcome you back in the future.

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super friendly staff, great family room
Stayed 2 nights in Jan 2023
Response from Sophie - Guest Services. on 5 Jan 2023
Dear Lorna, Thank you for your wonderful review following your stay at the hotel. We hope to welcome you back in the near future.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed needed work
The bed in the room was very lopsided and woke myself and my wife up multiple times every night for the few nights we stayed with us and our kids. Told reception and was told they’d look into it and nothing happened
Stayed 2 nights in Dec 2022
Response from Sophie - Guest Services. on 4 Jan 2023
Dear Stephanie, Thank you for providing your feedback following your recent stay at the hotel. It is disappointing that despite mentioning your bed to reception, nothing had been actioned. I will certainly address this with the teams.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Sophie - Guest Services. on 4 Jan 2023
Dear Andrew, Thank you for choosing to stay at the hotel. It is wonderful that you had an enjoyable stay at the hotel. We hope to welcome you back in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent leisure facilities. From the minute you walk into this hotel it is pure chill out
Stayed 1 night in Oct 2022
Response from Sophie - Guest Services. on 31 Oct 2022
Dear Mark, Thank you for your recent 5/5 review. We hope to welcome you back soon.Kind regards,

4/10 Poor

Cheryl

Stayed 1 night in Oct 2022
Response from Sophie - Guest Services. on 26 Oct 2022
Thank you for your recent review, we hope to welcome you back in the future.

6/10 Okay

Georgie

Business traveller
Liked: Cleanliness, property conditions & facilities
Okay but room for improvement
Overall my stay was pleasant. However, for a hotel like this I expected more. A few points let it down. I was in room 224 and it was the far end of the hotel up flights of stairs with lights that only came on as you went up, so I was a bit confused where i was going and had to carry a heavy case up the stairs. The room was clean and comfortable. The bathroom was a little small. The main let down was the breakfast. Service was slow and the continental breakfast was not topped up in the 30 mins I was there, so there was no milk and only 2 croissants. The hot food breakfast lacked anything like pancakes and was only English breakfast style. I had the poached eggs and avocado which was nice but very small. A second piece of toast for two eggs would have been nice. The main restaurant is also pricey so I went elsewhere for dinner as my work meals budget wouldn't have covered much at all.
Stayed 1 night in Oct 2022
Response from Brett Ingle - General Manager on 27 Oct 2022
Dear Georgie We very much appreciate you leaving your detailed review further to your recent stay with us at Macdonald Inchyra Hotel & Spa.Unfortunately, our lift has been out of commission for some time as we were awaiting the delivery of a significant mechanism. Had you requested a ground floor room, we would have endeavoured to provide this for you.I apologise for the lack of service you experienced at breakfast in terms of the buffet not being replenished in a timely manner - our team are here to assist all guests, and I would encourage you in future to engage with team members so that we can respond to your requirements whilst at the property.We hope to have another opportunity to welcome you.Kind regards - Brett, GM