All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wow, 5-stars! Thanks so much, Jayi. We always strive to give the best possible service so we're glad you felt this way. We hope to welcome you back and All the best, Patrick - Hotel Operations Manager.
10/10 Excellent
Andrew
Travelled with partner
25 Mar 2024
This Hotel is ideal for those coming to Stirling and wishing to see Stirling Castle and The Wallace Monument,both within a short distance of the hotel . The hotel its self is kept very clean , the staff are very friendly. And you get very reasonable rates for staying there . It’s well worth a visit.
Andrew
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 26 Mar 2024
Andrew, thanks for the amazing rating. We hope to welcome you back again soon.All the best, Patrick -
Stephen, thanks for the amazing rating. We hope to welcome you back and All the best, Patrick - Hotel Operations Manager.
10/10 Excellent
Shirley
Travelled with family
13 Mar 2024
Lovely friendly staff on reception and on breakfast shift. Book on the date and we felt the rate we paid was very reasonable for the quality and service we received.
Shirley
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 14 Mar 2024
Thanks for your lovely review, Shirley.Safe travels and see you again soon!All the best, Patrick -
The front front desk receptionist was rude . I booked through third party and he wouldn’t give me the correct phone number to cancel my reservation and get a reimbursement through Expedia . For a hotel I never stayed at. I would not like to stay there ever.
Martica
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 9 Jan 2024
We appreciate your feedback, Martica.We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. See you soon!All the best, Patrick -
10/10 Excellent
Margery
26 Dec 2023
Margery
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your top marks, Margery.All the best, -
Friendly, helpful staff. Easy access. Lighting was a little lacking in the room. Otherwise this was an easy stay in a quiet, secure, clean and comfortable hotel.
Paul
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 21 Dec 2023
Wow, 5/5! Thanks so much, Paul!We can't wait for you to visit us again.All the best, -
Perfect for what we needed! Beds were a bit uncomfy but not too horrendous and we all got a good night's sleep!
Lovely staff - especially Kate in the morning who serenaded another guest with Happy Birthday and was so cheerful and helpful to everyone.
Would definitely recommend and we will stay again. (but maybe 2 rooms next time!)
Emma
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 20 Nov 2023
Thanks for the 10/10 rating, Emma.We're happy you enjoyed your experience with us! Hoping to see you again soon. All the best, Diane -
Clean and quiet, well equipped room - good standard.
Breakfast facility and food very good. Would definitely recommend to others and stay again in future.
John
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
John. thanks for your top marks.See you soon.Best wishes, Diane
Response from Hotel Operations Manager on 14 Nov 2023
Thanks for your 10 star rating, Janet.Best wishes, Diane
4/10 Poor
Steven
Business traveller
10 Nov 2023
Liked: Cleanliness
Disliked: Room comfort
Cold
Laundry truck arrived outside my window at 6-15 am with lots of metal cages being rumbled over the path.
Room was clean but cold - heating on the maximum setting for hours to get it warm. Far too noisy to keep the unit on during the night.
Steven
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
Steven, thanks for taking the time to leave a review.Please know that our team are on hand throughout your stay to help with anything you may need.See you next time!All the best, Diane -
10/10 Excellent
Nigel
9 Nov 2023
Nigel
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
Nigel, thanks for your perfect rating!All the best, Diane -
8/10 Good
Frances
3 Nov 2023
Frances
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 14 Nov 2023
We appreciate your lovely review, Frances.All the best, Diane -
Everything about the room was great but then I return home and get 2 large amount parking tickets because not one person told me I needed to pay for parking in a lot specifically for the hotel.
Jodie
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 16 Oct 2023
Wow, 10/10! Thanks so much, Jodie!All the best, Diane -
10/10 Excellent
Lynn
25 Sept 2023
Lynn
Stayed 1 night in Sep 2023
Response from Hotel Operations Manager on 16 Oct 2023
Thanks for your top marks, Lynn.We hope to see you again soon!All the best, Diane -
My son and I stayed 1night at the holiday Inn Express on our way to an open day at Sterling University the next day
We arrived later than expected due to delays on the motorway but were welcomed by staff.
Room was very clean and comfortable.
We didn't make use of any of the facilities.
Beds were very comfortable and we had an excellent nights sleep.
Breakfast was self service but a good choice of cold and hot food.
We would definitely stay here if we came his way again.
clare
Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
clare, thanks for the charming review. We are chuffed to see our hotel ticked all your boxes! Thanks for the perfect rating and we hope to see you soon. All the best, Diane - Hotel Operations Manager.
10/10 Excellent
Alexander
17 Sept 2023
Alexander
Stayed 2 nights in Sep 2023
Response from HOM on 18 Sept 2023
Thanks for the perfect rating, Alexander. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.
The room etc was excellent but the stay was let down by the breakfast. There was no scrambled egg no jam or marmalade and only a very small amount of orange juice. This was over 30 minutes before the last time.
Rodney
Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
Rodney, thanks for your feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Diane - Hotel Operations Manager.
Very friendly and courteous staff. Room was very clean & bathroom mirrors did not steam up unlike most hotels I have stayed at!
Richard
Stayed 1 night in Sep 2023
Response from HOM on 18 Sept 2023
Richard, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. Knowing you had a great stay brings a smile to our faces! We hope to see you soon and All the best, Diane - Hotel Operations Manager.
Very convenient. Good buffet breakfast. Clean and comfortable bed.
Robert
Stayed 1 night in Sep 2023
Response from HOM on 15 Sept 2023
Wow, 5-stars! Thanks so much, Robert. We're glad to see you had an enjoyable stay. We hope to see you again and All the best, Diane - Hotel Operations Manager.
Located in a business park just outside Stirling but not far from a shopping centre and opposite a Pub, it is a good, quiet, clean and safe place to stay. It is close to tourist spots and historic sites.
Ian
Stayed 2 nights in Sep 2023
Response from HOM on 12 Sept 2023
Wow, 5-stars! Thanks so much, Ian. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.
Jean, thanks for your feedback. Please drop us a message so we know were we can improve. All the best, Diane - Hotel Operations Manager.
4/10 Poor
Clair
Travelled with family, Travelled with pets
9 Sept 2023
Disliked: Staff & service
It is always nice to be greeted in a friendly way when you check in. Unfortunately this was not the case here. There is a £5 charge for parking but the pub opposite appears to be free. A £25 charge to have a dog in your room for 1 night is also ridiculous.
Clair
Stayed 1 night in Sep 2023
Response from HOM on 11 Sept 2023
Clair, thanks for your review of our hotel. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Diane - Hotel Operations Manager.
john, thanks for the amazing rating. We highly appreciate the perfect score and hope to welcome you back soon. All the best, Diane - Hotel Operations Manager.
David, thanks for your review of our hotel. We're glad to see your trip was worthy of 5-stars. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.
Good basic room. A little cramped for 4 people using the pull out out couch, but otherwise clean and quiet with friendly staff and a good breakfast that was included. I would recommend this location.
Carole Anne
Stayed 1 night in Aug 2023
Response from HOM on 18 Aug 2023
Carole, thanks for reviewing your recent stay. We're chuffed your trip was worth shouting about. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.
The breakfasts were dry and rubbery. Staff on the desk at check in were rude and the fact that parking was not included and added to the expense was a joke. Especially as the parking camera is not working properly and I've had to fight against two parking tickets despite paying the inflated parking costs. If staying in Stirling stay elsewhere.
Stephen
Response from HOM on 15 Aug 2023
Stephen, thanks for your review of our hotel. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a PM so we can discuss this. All the best, Diane - Hotel Operations Manager.
Really practical, was ideal overall. Cleanliness and service marvellous. Highly recommended.
Verified traveller
Stayed 1 night in Aug 2023
Response from HOM on 14 Aug 2023
Hi, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Diane - Hotel Operations Manager.