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Sterling Hotel Guide - Design Hotels in Sterling, United States of America

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Hyatt Place Dulles Airport North - Sterling Hotels
Rating: 3.0 Stars
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Hyatt Place Dulles Airport North

21481 Ridgetop Cir, Sterling - Map
 
 
"Splendid, immaculate, attractive..flawless hotel"
Everything was perfect, except for one problem, that nearly ruined the experience. The night desk woman (I didn't get her name; she was African-American, that's all I remember) told me that breakfast was served UNTIL 10:30 AM......and she reiterated the same time--10:30 AM--after I asked a second time to be sure. So I planned my wake up time to be in sync and I arrived at about 10:10 AM--only to be told that they STOPPED SERVING BREAKFAST AT 10:00 AM!! Suffice to say, I was extremely upset as I was looking forward to it. The good news is that the two kitchen staff, Fabiola and Cristina, couldn't have been nicer, understanding, and accommodating, and they returned several key breakfast items to the kitchen room counter, and provided some fresh pancakes to go with the delicious egg sandwiches. I was so very fortunate to have Fabiola and Cristina there, to rectify the complete SCREW UP of the night desk woman. NO EXCUSE for her misinforming me; it's much like when some incompetent gives you the wrong directions and you end up disastrously lost......but it's NOTHING to that incompetent, cause THEY are not the one to suffer--YOU ARE. Anyway, kudos to Fabiola and Cristina for their great professionalism. And I do hope you will have a serious discussion with the night desk lady to make her understand in no uncertain terms that this careless, callous attitude about something seemingly insignificant is UNACCEPTABLE.
Tom from Herndon, Va.

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    From 68,143 Reviews