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Reviews of Trailhead Lodge

4 out of 5
Trailhead Lodge
1175 Bangtail Way, Steamboat Springs, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 238 out of 321 reviews" "
Rating 8 - Good. 63 out of 321 reviews" "
Rating 6 - Okay. 10 out of 321 reviews" "
Rating 4 - Poor. 4 out of 321 reviews" "
Rating 2 - Terrible. 6 out of 321 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ty

Liked: Cleanliness, property conditions & facilities
Very convenient for skiing and a lot of good spots to eat.
Stayed 4 nights in Mar 2024
Response from Vacasa Reviews Team on 13 Apr 2024
Thank you for rating your stay, Ty! We hope to host you again in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great location, super nice staff, very comfortable accommodations.
Stayed 2 nights in Mar 2024
Response from Vacasa Reviews Team on 30 Mar 2024
Thank you for your feedback, Sarah! We look forward to hosting you again.

10/10 Excellent

Mark A.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property for the most part has been taken care of since our last stay. Unfortunately the gas grills were both broken. Overall still a nice place to stay.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Luxury rooms with full kitchen for a decent price.
Stayed 3 nights in Mar 2021

8/10 Good

Timothy

Liked: Room comfort
The property was lovely, my only issue was no maid service during stay was not made very clear by hotels.com or property owners, it was very clean upon arrival but you kinda want the no cares when you are on vacation and room services are kinda something I look forward to. That said if it was made clear that no derives of the room would happen during visit I could adjust my expectations. Property was lovely thanks for the stay.
Stayed 2 nights in Feb 2021

10/10 Excellent

diana

Liked: Cleanliness, room comfort
Really liked the people at the front desk, they were very helpful. Having a place for your boots and skis was a great idea.
Stayed 3 nights in Feb 2021

10/10 Excellent

Marti

Travelled with family
Liked: Cleanliness, room comfort
Fantastic, Convenient Mountain Getaway
Great stay, welcome mountain lodge/cabin feel. Loved the Gondola that took us right to village.
Stayed 2 nights in Mar 2020
Response from Trailhead Lodge Team on 24 Mar 2020
Thank you so much for taking the time to review your stay at Trailhead Lodge. We agree, the Gondola's access to the mountain area it super convenient. We are so pleased to hear you enjoyed your stay. Please allow us to host your next trip to Steamboat Springs!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Trailhead Team on 4 Mar 2020
Thank you so much for choosing to stay at Trailhead Lodge. We appreciate you taking the time to review us. Please allow us the opportunity to host you again on your next visit to Steamboat Springs!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic trip and service. Place was beautiful and clean.
Stayed 8 nights in Feb 2020
Response from Trailhead Team on 4 Mar 2020
Thank you so much for choosing to stay with us at Trailhead Lodge. We will definitely pass on your kind words to our team. Please allow us the opportunity to host you again!

10/10 Excellent

Gino D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our interaction with the hotel shuttle service was upsetting, they argued about picking us up at 10:00 at night!
Stayed 2 nights in Feb 2020
Response from Trailhead Team on 4 Mar 2020
Thank you for choosing to stay at Trailhead Lodge. We are so sorry to hear you had a negative experience during your stay! Thank you for taking the time to review us, as we take these opportunities to improve our services for future guests and stays. Please allow us to host your next visit to Steamboat Springs as we would love the chance to improve your impression of our services.

10/10 Excellent

Ron, Dallas

Travelled with group
Liked: Cleanliness, amenities
Property was super convenient, close to the gondola, and the Steamboat shuttle made it easy to go out for dinner at night.
Stayed 3 nights in Feb 2020
Response from Wildhorse Meadows Administrative Assistant on 24 Feb 2020
Thanks so much for staying with us at Trailhead Lodge. We agree that it’s hard to beat the location and shuttle services during the winter months! Please allow us to host you again on your next visit to Steamboat!

10/10 Excellent

Bob, Berkeley, CA

Travelled with family
Liked: Cleanliness, amenities
The property was very nice. Clean and quiet rooms with good beds and pillow and kitchen well stocked with cutlery, plates and glasses. The staff were super friendly. We did not have a car and did not need it. There was a convenient shuttle service on demand. You cannot walk to the hill/village, but there is a super convenient gondola only 70 feet from the front door of the building that quickly takes you up the hill to the center of the ski village.
Stayed 4 nights in Feb 2020
Response from Wildhorse Meadows Administrative Assistant on 24 Feb 2020
Thanks so much for staying with us! I will pass on your kind words to our team, as they truly appreciate the feedback. The convenience, staff and location are hard to beat. Please come back and stay with us again!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Jenn Warren - General Manager on 7 Jan 2020
Thank you for the great score and for staying with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Jenn Warren - General Manager on 7 Jan 2020
Thank you for staying with us. We are so happy you enjoyed your time with us. Please visit again!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, like new suites with a lot of room. Staff is very helpful and friends. Pool is not huge for size of property and there is not an indoor option. We did not receive any housekeeping services the week we were there. Seemed odd for the amount we paid. Beware taxes and resort fees add a lot to the listed price when you book.
Stayed 5 nights in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condo and complex are high quality and very comfortable.
Stayed 2 nights in Jul 2019

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort staff put customers first
We were only there one night for the Balloon Rodeo but it was a great experience. The rooms were very comfortable with a perfectly stocked kitchen, comfortable bed, great sofa and TV. The rooms even have a washer/dryer. We enjoyed the pool and hot tub and game room and the hotel shuttle downtown for the Balloon Glow. But the best part of all was the resort staff - they went above and beyond to enhance our stay and give us a stress free experience.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gondola straight to the slopes!! It was very convenient. Also loved the kitchen in the room. So nice to be able to eat in if we wanted.
Stayed 5 nights in Mar 2019
Response from Guest Services on 5 Apr 2019
Thank you! We are glad you enjoyed the location and the gondola!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trailhead has a gondola that goes directly to the ski area. Our room was spacious and beautiful with a great view. The staff was helpful and friendly. I would stay there again.
Stayed 4 nights in Mar 2019
Response from Guest Services on 5 Apr 2019
Thank you, we are glad you enjoyed your time in Steamboat. We look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2019
Response from Guest Services on 5 Apr 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY negative was that every single day, the poolside towels were very scarce.
Stayed 5 nights in Feb 2019
Response from Cat, Property Manager on 15 Mar 2019
We appreciate your valuable feedback, we are in the process of establishing a check-in/check-out pool towel policy which should give us control of our towels so we don't run out again. We hope the rest of your stay was great, hope to see you next year or sooner!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was absolutely beautiful. Everything was perfect. Highly recommend staying. Will definitely be back.
Stayed 3 nights in Feb 2019
Response from Cat, Property Manager on 15 Mar 2019
Great to hear your feedback and that your expectations were met, see you next year!

10/10 Excellent

Jason, Dallas Texas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 3 nights in Jan 2019
Response from Cat, Property Manager on 15 Mar 2019
Wonderful to hear a response such as this! Can't wait for you to return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
We loved everything about it! Hope to return next year!
Stayed 7 nights in Jan 2019
Response from Cat, Property Manager on 15 Mar 2019
Thank you for letting us know you enjoyed your trip, we hope to see you again next year!!

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded Expectations!!!
Stayed 2 nights in Jan 2019
Response from Property Manager on 15 Jan 2019
Thank you for your feedback, we are always delighted to hear that we are providing our guests with the service they deserve, we would for you to visit us again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall but studio was too small for a family of four
Stayed 7 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2018
Response from Property Manager on 15 Jan 2019
We are sorry we did not exceed your expectations, we would love the opportunity to host you again and meet all your needs.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gondola taking you to the mountain base. Friendly staff and attentive to our needs. The storage for ski gear was great.
Stayed 5 nights in Dec 2018
Response from Property Manager on 15 Jan 2019
We are happy you enjoyed your stay and the amenities, we would love to have you back next year!

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Nov 2018
Response from Cat- Property Manager on 6 Dec 2018
We are sorry that your expectations were not met, please let us know how we can improve for your next stay.

10/10 Excellent

Lawrence

very nice place, I will return there in future
Stayed 6 nights in Sep 2018
Response from Property Manager- Cat on 18 Sept 2018
Thank you for taking the time to share your experience with us, we look forward to hosting you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, nice finishes, great front desk staff, awesome pool, great hottubs, excellent location. Just a real great place to stay. The underground parking spaces are a little tight so I would avoid bringing your F-350 long-bed here. Note: When booking through Expedia, it states that the "check-in is at a different location than the property address". This is incorrect. You check in at the front desk just like you would a hotel.
Stayed 3 nights in Aug 2018
Response from Cat- Property Manager on 11 Sept 2018
We are happy you enjoyed your stay and look forward to hosting you again! We will look into the check-in procedure, we appreciate the valuable feedback.

10/10 Excellent

Don, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the hotel, but was very dissappointed that your charge was $200.00 more than what the hotel's charge was. I thought I would be getting a better deal than the hotel's price going throug Expedia. I will not use your service in the future.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Carrie Henderson - Area General Manager on 4 Sept 2018
Thank you for taking the time to review your stay at Trailhead Lodge. We are glad you enjoyed your stay and look forward to the opportunity to host you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Very well done. Nice fireplace and useful to have a kitchen. Right next to a gondola to take you to the ski resort.
Stayed 2 nights in Aug 2018
Response from Carrie Henderson - Area General Manager on 4 Sept 2018
Thank you for taking the time to review your stay at Trailhead Lodge and Steamboat Resorts. We are glad to hear you enjoyed the location and that the unit fit all your needs. Please allow us the opportunity to host your next stay in Steamboat.

10/10 Excellent

Tim, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice garage, pool area, location. Friendly helpful staff.
Stayed 5 nights in Jul 2018
Response from Guest Services on 9 Aug 2018
Great pics! We are glad you enjoyed your stay and we hope to see you again.

2/10 Terrible

EC, Denver

Disliked: Staff & service, room comfort
I booked for 3 reasons - pool, shuttle, and gondola. The biggest draw was the pool. Unfortunately, my kids wanted to cry when we went down to it. The pool is not made for kids - the lowest part is over 3.5 feet deep. As the website made it sound family friendly, I didn't even think to check to see if my kids could actually use the pool (even my oldest at 8 was way too short to use it) as I have never stayed someplace without a kids side. Regarding the shuttle, the description fails to mention that it only runs in the winter. As my husband took the car each morning, transportation was a big deal. If you say you have it, make sure you have it. I wouldn't have booked if I had known it wasn't running. The website also doesn't mention the gondola only runs in the winter. The common area outside can be extremely noisy - there was a party going on out there which we could hear past 11pm crystal clear in our room. Also, don't expect housekeeping to clean your room - the one day we left towels in it to be replaced, they didn't show. Lastly, check out is super early - 10am. And just to make sure we knew we needed to leave, I got a call from the front desk at 9:30 to find out if there was anything we needed for our departure. Nothing like a call to remind you to leave. Luckily, after such a miserable time there, we were happy to. Beware, this place is not family friendly. Save you money and stay at someplace that doesn't want to kick you out as soon as possible.
Stayed 3 nights in Jul 2018
Response from Guest Services on 6 Aug 2018
Thank you for your valuable feedback. With our fully stocked condo units, game room, pool and spa facilities and close proximity to the mountain and town we host families year round! The grills and outdoor fireplace are also a great place for families to gather, however quiet time should be observed after 10. We will make sure this communicated with all future guests. I am sorry that the facilities do not fit your specific needs. It has indeed been a busy summer, making sure that our condos are clean and ready for the next guests means we have to make sure that we are planning ahead and working as efficiently as possible, we are often able to accommodate later check out times but we do make calls to help plan our day. I am sorry if this inconvenienced you.

6/10 Okay

Bryan, Ankeny, IA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jul 2018
Response from Guest Services on 2 Aug 2018
Thank you, we hope we can improve that 3 on a future stay!

8/10 Good

Matt, Colorado springs, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property!
Stayed 2 nights in Jul 2018
Response from Guest Services on 2 Aug 2018
We are happy you enjoyed the property. We would love to see you again soon!

10/10 Excellent

David, Mason OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Guest Services on 2 Aug 2018
Thank you!

8/10 Good

Kaitlin, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only negative I would say is the underground parking is very limited. We would get back around 10:30 at night and there would be no spots left. I was told to park "anywhere I could, as long as I didn't block anyone". For a resort that is pretty large, you would think they would have more parking accommodations. Otherwise it was a great room, everything was clean and in working order, and our view looking out at the Hot Air Balloons was beautiful.
Stayed 2 nights in Jul 2018
Response from Guest Services on 2 Aug 2018
Thanks for the review. We are sorry to hear of your issues in the parking garage. We are glad you enjoyed the view of the Hot Air Balloons!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will be coming back!
The rooms are amazing and the location was excellent ... can't wait to come back to ski with friends.
Stayed 2 nights in Jul 2018
Response from Guest Services on 2 Aug 2018
Great to hear you enjoyed your stay! The location is wonderful and in the winter, there is a gondola right outside the door. We hope to see you this ski season.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Guest Services on 2 Aug 2018
Thank you!

10/10 Excellent

Sheila

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great steamboat getaway
Beautiful hotel in steamboat. Room was perfect for my husband baby and I. Well stocked room. I do wish there were more towel hooks, as to need to hang them and reuse since there is no maid service daily. The pool is great and gym good for hotel gym. The service was poor overall but other than tha great place. Would definitely stay again.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, great location
Stayed 2 nights in May 2018