Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Quality Inn Waynesboro

2.5 out of 5
Quality Inn Waynesboro
640 W Broad St, Waynesboro, VA

Reviews

6.8
Rating 10 - Excellent. 162 out of 677 reviews" "
Rating 8 - Good. 198 out of 677 reviews" "
Rating 6 - Okay. 142 out of 677 reviews" "
Rating 4 - Poor. 92 out of 677 reviews" "
Rating 2 - Terrible. 83 out of 677 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ELIZABETH

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Curtis

Stayed 5 nights in Mar 2024

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and the check in was easy. It is an ordinary room, clean, big shower, and a great price.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Susan,Thank you for choosing Quality Inn Waynesboro. We are delighted that you enjoyed our clean accommodations and exceptional service, and we hope you'll keep our property top-of-mind the next time you're looking for another fantastic value.

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a great location close to downtown, Constitution Park and the Library.
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Roland,Thank you for choosing Quality Inn Waynesboro. Our team is delighted you enjoyed our downtown location. We take pride in providing a phenomenal stay for our guests, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, quiet location and close proximity to stores, restaurants and a park by the South River within easy walking distance of the inn are all reasons to consider staying here.
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Roland,We are thrilled you enjoyed your stay at Quality Inn Waynesboro. Providing a convenient and enjoyable experience for all our guests is always a top priority. Our team takes pride in our tranquility and prime location near stores, restaurants, and picturesque surroundings. Thank you for choosing to stay with us, and we look forward to welcoming you back.

10/10 Excellent

Yongseok, Garden Grove

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel or motel around highway. It actually located next to Main St. walkable to many good restaurants and shops. Room is clean with comfortable bedding. Staff are courteous.
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Yongseok,Thank you for taking a moment to share your excellent review. We are so glad you enjoyed our convenient location and comfortable accommodations, and we trust you slept well. If you're ever back in the area, please return to Quality Inn Waynesboro.

10/10 Excellent

Gregory

Travelled with group
Property was nice and clean. Staff was friendly and the breakfast was fantastic
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Gregory,Thank you for taking the time to share your experience. We're delighted you found our property well-kept and that our team's hospitality contributed positively to your experience. It's also great to know that you enjoyed our fantastic breakfast. We look forward to welcoming you back to Quality Inn Waynesboro for another pleasant stay in the future!

8/10 Good

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The heater in the room took a long time to adjust the temperature in the room. It was also very noisy heater. Probably because of the age. The bed was comfortable the room had a small fridge, microwave and coffee maker. An older flat screen tv. But for the room size ok. It was fully equipped for handicap. The breakfast was excellent. If your traveling through Waynesboro VA and need a place to sleep the night. This is a good value.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear William,Thank you so much for taking the time to share your thoughts with us. We're delighted you found your experience well-priced, and we appreciate you mentioning our comfortable accommodations and delicious breakfast offerings. Your feedback about the heater will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Farha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Farha,Thank you for the outstanding rating of your recent stay at Quality Inn Waynesboro. We're glad you enjoyed your time with us and our exceptional accommodations. It would be our pleasure to host you again in Waynesboro, so come back soon!

6/10 Okay

Bryan J

Travelled with pets
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Joanne

Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Stayed 1 night in Dec 2023

10/10 Excellent

sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and the front desk lady was super nice and accommodating
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Sara,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Quality Inn Waynesboro!

2/10 Terrible

Tarsha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I book online and call to confirm and she wanted ro charge me extra money after i paid online bunch thieves smh.
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Tarsha,We appreciate you sharing your thoughts. Please understand that not all taxes and fees may be included in the rate provided by third-party sites, which is also mentioned in the booking process. Should you have questions about your reservation, we encourage you to reach out to Expedia. We'll continue to provide comfortable stays to our guests, and we wish you safe travels on the road ahead.

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Kenia,Thank you for your review and for giving us a perfect rating! It was a pleasure having you as our guest, and we hope you return soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk clerk is always so friendly. The room is spacious, clean, and comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Thank you for your positive review of Quality Inn Waynesboro! We're delighted that our team was consistently friendly and that you found your room spacious and comfortable. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks FMS parent
They knew how to help wake my sleepy sin get to nearby military school. !
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Allyn, Thank you for taking a moment to share your review. Our team works hard to accommodate all our guests, and we're so glad you had such an enjoyable stay. Having you as a guest was a pleasure, and we look forward to welcoming you back!

2/10 Terrible

Shanon

Couldn't even stay or get refunded
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Shanon,Thank you for your review. We regret to learn of your disappointment. Please accept our apologies for any inconvenience caused by our policies. Take care, and we wish you safe travels.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Edward,Thank you for the short but delightful review of Quality Inn Waynesboro! We are happy to hear you had an exceptional stay and look forward to welcoming you back again soon!

2/10 Terrible

Elliott

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Cassaundra

Business traveller
Liked: Staff & service, property conditions & facilities
The staff was nice. The room was clean. It's just was very confusing because when we checked in I was not aware that they owned the hotel behind us and that was the econo Lodge which that was not what I booked but that was where our room was. Apparently they bought quality inn bought the hotel that sits behind them which was econo Lodge . Quality Inn just haven't switched things over so it was not exactly on their property initially when I booked it so it was quite confusing and limited choices as well. This was also a last minute booking for me
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Cassaundra,Thank you so much for your comments. We're happy to know that you found our staff nice and our accommodations clean. We apologize for any confusion or miscommunication regarding your room. Your comments will be discussed internally to ensure that this doesn't happen again. Despite this, we hope you'll come back and join us again soon.

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice given the older condition of the premises. Staff was very helpful. Perfect location in town to attend a concert at the Wayne Theatre. Great price for the quality level. Would stay again.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Jacqueline,Thank you for choosing our hotel for your recent visit to Waynesboro. We're glad you enjoyed your stay with us and our pleasant accommodations, helpful staff, excellent location for your event, and exceptional value. It's the best compliment knowing you'll spend time with us again at Quality Inn Waynesboro, so come back soon!

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was trrrible
Response from General Manager on 15 Nov 2023
Dear Ryan,Thank you for your comments; we apologize that our beds were not as comfortable as you prefer. We trust you brought your concerns to our team so we could ensure a great night's sleep for you, and we hope for another chance to welcome you back in the future.

8/10 Good

Reilly

Travelled with partner
Liked: Cleanliness, staff & service
This no frills motel was very clean and quiet. We felt safe in the area and the staff was friendly and helpful, even with our late night check in. They serve a decent breakfast and the price was very affordable. We would stay here again if we’re in the area.
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Reilly,Thank you for sharing your kind comments! It sounds like we were able to provide you with a clean, peaceful, safe, and friendly place to stay at a reasonable rate. That is exactly what we strive for. Thank you, and we hope to see you again soon!

6/10 Okay

JAMES

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is very old and out dated. The staff was decent. The rooms in the back building smell funny and are worn out.. the area around it isn’t great. But if you can get a good price it’s worth it for just a single night
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear James,While we're thrilled that our friendly team members impressed you, we're sorry to hear about any upkeep concerns during your visit. This is never the experience we want our guests to have, and we'll be sure to discuss your comments internally. Please come back and give us another chance soon.

10/10 Excellent

Juan

Stayed 2 nights in Nov 2023

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Ryan,Thanks for your review! It was a true pleasure to host you. We'd love to welcome you back anytime.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Average property with outdated furniture and small TV.
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Kevin,Thank you for staying with us. Please know we want to provide our guests with clean, modern accommodations and we will be working with the relevant persons to address the issues mentioned in your room as we continue to renovate our property. We hope you will allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

10/10 Excellent

Breanne

Stayed 1 night in Nov 2023

8/10 Good

Anika

Liked: Staff & service
Stayed 3 nights in Nov 2023

6/10 Okay

E.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Inside of this room was fine, clean, well equipped, comfortable, reasonably updated. Would have been a bit better if there had been some softer pillows as well as the thick, firm ones. Outside, second floor rooms were we stayed required climbing a stair. That stair was badly in need of updating. Parts of it were rusty metal. The concrete parts were deteriorating; not dangerous but unsightly. I would not recommend against this property - just encourage them to do a little more there.
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. While we're pleased that you appreciated our clean, comfortable, and fully equipped accommodations, we're sorry to hear the pillows were not to your preference and for any issues you encountered with the stairs. We will certainly address your feedback internally and review where improvements could be made. Your feedback is important as we continually strive to provide our guests with a positive experience. We're grateful for your comments and we hope to impress you the next time you're in the area.

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, fresh renovations in the room. Very appropriately updated for this level of service/price. Breakfast was as expected. Unfortunately the hot water never got hot even after letting it run, so not a great shower.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Lyle,We always appreciate hearing from our guests, and we're glad you appreciated our clean, affordable accommodations. Our friendly staff will also be glad you felt welcome while you were here. Please accept our apologies, for any issues with the hot water. We'll look into your comments further, and we hope to see you again soon.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was SO comfortable! I was very pleasantly surprised!
Stayed 2 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Andrea,It was a delight to have you stay with us during your recent visit! We're glad you enjoyed our comfortable beds. The next time you're in town, it would be an honor to welcome you back to Quality Inn Waynesboro!

8/10 Good

Alan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel on major state highway that connects to I-64 and the Skyline Drive (10 min) in downtown Waynesboro.. An older facility but remodeled and clean. We were very pleased with our room especially the great mattress! Towels were rather worn. The free breakfast was surprisingly good and nice.
Stayed 2 nights in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Alan,It was delightful having you as our guest at Quality Inn Waynesboro. Despite the towels falling below your expectations, it's great to know you appreciated our convenient location, clean accommodations, and delicious breakfast. We are grateful for the feedback and look forward to your next visit.

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very adequate for our needs.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Mary Ann,Thank you for sharing your comments with us. We are happy to have had the opportunity to host you, and it is wonderful to know that we were able to meet your needs. Thank you, and we hope to see you again soon!

10/10 Excellent

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very personable and very helpful. Service with a smile💕and recommended a wonderful local restaurant! The Heritage on Main. Room was very comfortable and pleasant.
Stayed 1 night in Oct 2023
Response from Sybil on 30 Oct 2023
Thank you for your good review. We look forward to seeing you again.

8/10 Good

Jonathan

Stayed 6 nights in Oct 2023

8/10 Good

kris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and everything was nice.
Stayed 1 night in Oct 2023
Response from Front desk Associate on 23 Oct 2023
We are glad you had a wonderful stay. Thank you for your positive review. We look forward to having you again.

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for a non-smoking room. We received a room that was clearly smoked in…. Bed was comfy tho!!!
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Jonathan,We appreciate your constructive feedback. We are currently undergoing various renovations, and we are excited about their completion. This should take care of any smoking residue in the rooms. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay. We hope you come back to visit once our renovations are completed.

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Although check in time was 3:00 , We arrived at 3:25 and upon checking in were told the room was not ready , should be ready in 30 minutes .
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Randy, Thank you for taking the time to leave a review. Based on your rating, it seems you enjoyed your overall experience. That said, we apologize for the wait that you encountered upon checking in. We'll be sure to discuss your report with our team to ensure an instance such as this does not occur in the future. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 Excellent

Helen

Travelled with partner
We had close parking which was nice. The beds were very comfortable!
Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Helen,Hearing that you enjoyed our convenient parking and comfy beds brought smiles to our faces. From all of us at Quality Inn Waynesboro, we thank you for your kind review and look forward to seeing you again soon!

10/10 Excellent

Kristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2023
Response from General Manager on 8 Oct 2023
Dear Kristina, Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to host you at Quality Inn Waynesboro and we look forward to your next visit.

10/10 Excellent

Katherine, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
This was the first time and the last time I will stay at the hotel
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Dear David,We always appreciate hearing from our guests, no matter the feedback, and hope you will reach out to our property with specifics about your stay so we know how to improve. We look forward to hearing from you and learning more about your experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023