Exterior detail

Reviews of Sylvania Inn

2 out of 5
Sylvania Inn
404 W Ogeechee Street, Sylvania, GA

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 76 reviews" "
Rating 8 - Good. 28 out of 76 reviews" "
Rating 6 - Okay. 9 out of 76 reviews" "
Rating 4 - Poor. 9 out of 76 reviews" "
Rating 2 - Terrible. 7 out of 76 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great freindly staff
Stayed 1 night in Apr 2024
Response from Staff on 15 Apr 2024
Thank you for taking the time to rate your stay with us. We are very happy that you were happy with your stay. Thanks again!!!

6/10 Okay

kurt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were given a room someone else (evidently) didn't approve. Tired after a 71/2 hour drive, we didn't want to get into a hassle and just took it for the night. Won't go back
Stayed 1 night in Mar 2024
Response from Staff on 15 Apr 2024
I'm sorry to hear that you had a bad experience. We always strive to reach and exceed our guest's expectations. We're sorry for the inconvenience, and we'll do everything we can to fix the issues.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stopped in on the way to atlanta. the little restaurant across was great also..
Stayed 1 night in Jan 2024
Response from Staff on 2 Feb 2024
Hi Michelle,Thank you for reviewing your stay with us. We are very happy that you were pleased with your stay. Hope to see you again in the future!! Thanks again

6/10 Okay

Brenda

Travelled with family
Older hotel just needs some upgrades
Stayed 1 night in Jan 2024
Response from Staff on 1 Feb 2024
Thank you for your patronage!!

8/10 Good

Carrie

Stayed 1 night in Dec 2023
Response from Staff on 1 Feb 2024
Thank you for your patronage!!

8/10 Good

james

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again.
Stayed 1 night in Aug 2023
Response from Staff on 9 Aug 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Please call us directly for any deficiencies that may have occurred during your stay. I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Kanesha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from STAFF on 18 Jul 2023
Thank you for taking the time to review your stay. We appreciate the great score, and hope to see you again real soon. Thanks again!!

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2023
Response from Staff on 23 Apr 2023
Thank you for your review of your stay with us. We hope to always take care of our guests needs. We hope to see you again for any future stays in our area!

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Great experience for this price.
Stayed 2 nights in Apr 2023
Response from Staff on 18 Apr 2023
Thank you for sharing a review of your recent experience. Our team here at The Sylvania Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

George

Stayed 4 nights in Apr 2023
Response from Staff on 2 May 2023
Thank you for taking the time to let us know how you stay went. We hope to see you again real soon.

8/10 Good

Spencer

Stayed 1 night in Mar 2023
Response from Staff on 23 Apr 2023
Thank you for taking the time to review your stay with us. We hope that in the future you will choose our property for your lodging needs!!

8/10 Good

SUZANNE

Stayed 1 night in Mar 2023
Response from Staff on 2 Apr 2023
Thank you for taking the time to rate your stay with us. We hope to see you again when you are traveling in the area.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Paul on 1 Apr 2023
Thank you very much for taking the time to review your stay with us. We pride ourselves on the fact that you had a good stay, but we could have made it better. Please reach out to us in the near future regarding your stay with us. Thanks again.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Good nights sleep. No thrill hotel.
Stayed 1 night in Jan 2023
Response from Staff on 8 Feb 2023
Thank you for taking the time to review your stay at The Sylvania Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. My daughter love the shower.
Stayed 1 night in Sep 2022
Response from Staff on 20 Sept 2022
We are so grateful for your kind words. Thanks for sharing your review with us and the community.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paul was super helpful!
Stayed 3 nights in Sep 2022
Response from Paul on 8 Sept 2022
Thank you so much for taking the time to leave an excellent rating. It was my pleasure to help you! We really appreciate your business. Please let us know what we can do for you in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Sep 2022
Response from Staff on 5 Sept 2022
Thank you taking the time to review your stay with us. We are very happy that you had an excellent stay at our establishment. We hope to see you in the future for many more "excellent" stays.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2022
Response from Paul on 3 Jul 2022
Thank you. We can't wait to see you again.

10/10 Excellent

Calvin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Staff on 4 May 2022
Thank you for sharing your review of your stay. We hope that you stay with us on your return trip through our area.

6/10 Okay

Shelton

Travelled with family
Disliked: Room comfort
Honest comments
Was clean but not in good shape. Bed was old and Uncomfortable. Barely adequate for two-day stay.
Stayed 2 nights in Apr 2022
Response from Paul on 4 May 2022
Thank you for taking the time to review your stay with us. In the future, please feel free to give us feedback during your stay. Our managers are very approachable, and are open to hearing what you have to say.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was excellent!
Stayed 1 night in Apr 2022
Response from Staff on 12 Apr 2022
Thank you for taking the time to review your stay with us. We are very happy that your stay was excellent. We strive to exceed the expectations of our guests. I hope in the near future that you will chose our establishment for your lodging needs.

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business trip. Great clean hotel.
Stayed 1 night in Jan 2022
Response from STAFF on 29 Jan 2022
Thank you for taking the time to give us feedback of your recent stay. We are very happy that you enjoyed your stay, and hope that you were "WOW'D" by the experience. Thank you again for your kind words.

10/10 Excellent

Kiewanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I love staying there, everyone is so nice. I also love how much they upgraded there bathrooms.
Stayed 1 night in Nov 2021
Response from Staff on 16 Dec 2021
Thank you for taking the time to review your stay with us. We appreciate your kind words, and we'll continue to strive to reach and exceed your expectations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place will be back this way in a few months.
Stayed 1 night in Nov 2020
Response from Staff on 22 Nov 2020
Thank you for the feedback !!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Paul on 28 Sept 2020
Thank you for your feedback !

2/10 Terrible

Donna

Stayed 1 night in Aug 2020
Response from Staff on 17 Sept 2020
Thank you for providing your feedback regarding your stay with us. We will look into the issue that occurred. Again, please accept our deepest apologies.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!!Terrible!!! Terrible!!!
I hotel was very dirty. I had to call down for a clean bedspread because the one that was on the bed was heavily stained with previous guest sexual encounters. The new one had blood stains on it as well. My second room water was leaking very bad in the bathroom. Was told in the beginning that it was a small leak. That was not the case. The water was running. I explained to the owner that we needed to leave due to my father illness(Heart Condition). We checkout around 6pm. The owner refuse to refund me for that day. He stated that we still had the room past 2pm and he could not rent the room. Had a family member checked an hour later and the rooms was available to rent. Another family member rechecked an hour after the first family and the room was booked. Therefore, they were paid twice for both room. Even if they didn't give me the full refund, they could have given me some type of compensation for the 2 rooms I rented. I will never stay at this hotel again.
Stayed 2 nights in Jul 2020
Response from Staff on 17 Sept 2020
Thank you for providing your feedback regarding your stay with us. We will look into these issues that occurred, and find a way to handle them. Again, please accept our deepest apologies.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 2 nights in May 2020
Response from Paul on 25 May 2020
We Thank You for taking the time to tell us how your was at The Sylvania Inn. We strive to make your stay the most enjoyable it can be. I will make sure to let our staff know that they are moving in the right direction. Again, Thank You, and we hope to see you on a future stay.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Paul on 18 Feb 2020
Thank You for taking the time rate your stay with us. We will continue to strive to meet your expectations on any and every stay you have with us. Thank You Again !!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Paul on 5 Dec 2019
Thank You for taking the time to write a review of your stay with us. I will definitely pass this on to our staff with the knowledge that we as whole are accomplishing our goal, which is taking care of our GUESTS !!! Thanks Again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for what we needed. Only problem was the fire alarm went off as soon as you took a shower and opened the bath door. The heat and or steam triggered the alarm. The staff alerted us what happened and it was no problem.
Stayed 1 night in Sep 2019
Response from Paul on 30 Sept 2019
Thank you for providing your feedback regarding your stay with us. We will look into the issue that occurred and find a way that the fire alarm does not go off for anything else less than what it was made for. Again, please accept our deepest apologies.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from Staff on 30 Sept 2019
Thank you for providing your feedback. We apologize that your lodging experience with us did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Paul on 21 Sept 2019
Thank You for taking the time to review your stay with us. We strive to provide our guests with the best service and accommodations. In the future, we will work even harder to receive a 5 out of 5 during your next stay with us. Thank You Again.

10/10 Excellent

Audrey, Paterson, New Jersey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. The staff were friendly as well as attentive.
Stayed 5 nights in Jun 2019
Response from Paul on 18 Jul 2019
Thank You for taking the time to write a review regarding your stay with us. We are very happy that you enjoyed your stay with us. We take pride knowing that our staff are friendly, and attentive to their needs. We hope that if your in Sylvania, GA again, that you will not hesitate to stay with us again. Thanks Again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Your stay was ok. Disappointed that there was no pool.
Stayed 3 nights in May 2019
Response from Staff on 3 Jun 2019
Thank You for taking the time to let us know how your stay went. Unfortunately, We do not have a pool at this hotel. We hope that if you are ever in this area again, that you will stay with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It was poorly outdated and not clean. We didn’t stay the night. Checked out immediately.
Stayed 1 night in Apr 2019
Response from Staff on 14 Apr 2019
We are very sorry that you felt that our room did not meet your expectations. We value your feedback, and will use it to update our practices. Since you were not satisfied, a 100% refund was given to you. Thank you again for bringing this to our attention.

8/10 Good

kJ, savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was soooo clean!!! I was very impressed on the cleanliness of the hotel.
Stayed 1 night in Apr 2019
Response from Staff on 10 Apr 2019
Thank You very much for taking the time to write a review of your stay. Also, your kind words mean a lot to us. We value your comments, and I will pass this on to our staff.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, Well appointed
A comfortable, clean, well appointed room, one can't ask for more than that. Price was very reasonable for the quality of the room. I hesitated to book a stay there as there was no other hotel listed, but based on the ratings, I went ahead. I was not disappointed in any way.
Stayed 2 nights in Apr 2019
Response from Staff on 12 Apr 2019
Thank You for taking the time to send us feedback regarding your stay. We are very happy that you chose to stay with us, and were "appointed" with your stay. Thank Again !!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Staff on 12 Apr 2019
We are very sorry that we did not meet and exceed your standards. If you have the time, feel free to reach out to our manager and let him know what we could have done better to make your stay better, the next time.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in small town.
The hotel was ok. I felt I’ve stayed at nicer hotels for the price. It was clean but older bathrooms. Was there for a family illness and this was the better choice of hotels in the area we were in. I would stay there again.
Stayed 2 nights in Mar 2019
Response from Staff on 24 Mar 2019
Thank You for taking the time to write a review about your stay with us. We appreciate your honesty regarding your hotel bathroom, and are extremely thrilled because cleanliness is a top priority to our staff as well. Thank You Again, and we hope to see you for a future stay with us.

8/10 Good

Les Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly pleased.
I was pleased and impressed by the Inn. The online photos don’t do it justice. Please update the photos online so you will have a better representation of your establishment
Stayed 1 night in Oct 2018
Response from Paul on 3 Dec 2018
Thank you very much for taking the time to write such nice words about your stay with us. We hope you stay with us again in the future.

8/10 Good

Gale

Liked: Staff & service, property conditions & facilities
for a family funeral
Stayed 1 night in Oct 2018
Response from Paul on 5 Dec 2018
We know that a funeral can be a very trying time during one's life. We hope that we made your stay as comfortable as one can be during this time. We are very sorry for your loss.

6/10 Okay

Cari

Liked: Staff & service
Disliked: Cleanliness
Family Weekend
There was no hair dryer int he room and the cleaning people did not make up the bed or clean the bathroom.
Stayed 2 nights in Sep 2018
Response from Paul on 2 Oct 2018
Thank you for taking the time to bring your experience to our attention. We’re very sorry you were unhappy during your stay, and will bring these issues to our management and housekeeping staff - we’ll work hard to fix the issues you experienced.

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Paid less elsewhere for better
Only stayed one night... thank goodness. The smell of the room was terrible and the pillows (if you want to call them that) were not good at all. Did not sleep well at all. Paid less elsewhere for a better room. Not sure what that smell was (old, moldy, idk) but it was really strong and really bad.
Stayed 1 night in Sep 2018

4/10 Poor

Vtikaq, Jacksonville, NC

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very nice staff. Rooms need updating and beds need new mattresses
Stayed 3 nights in Sep 2018
Response from Paul on 18 Sept 2018
Dear Guest, Thank You for taking the time to provide feedback for our staff and property. We are working diligently to keep our standards a very high priority. Our number one priority are our guests and their needs. Again, Thank You for your input towards that first step.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a cheaper hotel in a small town, it did the job...
Stayed 1 night in Jun 2018
Response from Paul on 23 Jun 2018
Thank You for taking the time to write us a review. We hope that if your ever in the area again, that you will definitely stay with us. Thanks Again !!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Dirty. Hangers around. Not safe feeling. No amenities. Dirty. Not worth the price. Charged 100.00 for a 25.00 room
Stayed 1 night in Mar 2018
Response from Staff on 3 Apr 2018
Dear Sir or Madam, I am very sorry that your stay with us did not meet your expectations. From time to time, we do have commercial clients staying at the hotel. I can assure you that they meant no ill will toward to you. In the future, we will try harder to meet and exceed your expectations.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only option in town
Not bad at all for the Price
Stayed 2 nights in Mar 2018
Response from Bina on 18 Mar 2018
Thanks for staying with us. We appreciate your feedback !

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly and Helpful
Front Desk Person really friendly and helpful. Hotel was pleasant after a long days drive. Area not so great. But hotel felt safe and comfortable.
Stayed 1 night in Feb 2018
Response from Paul on 26 Aug 2018
Thank You for the kind words !! We hope to see you again in the near future. Staff