Deluxe Double Room, 1 Double Bed | Terrace/patio
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Reviews of George Hotel, Burslem, Stoke-on-Trent

3 out of 5
George Hotel, Burslem, Stoke-on-Trent
Swan Square, Burslem, Stoke-on-Trent, England

Reviews

5.4
Rating 10 - Excellent. 26 out of 275 reviews" "
Rating 8 - Good. 54 out of 275 reviews" "
Rating 6 - Okay. 66 out of 275 reviews" "
Rating 4 - Poor. 49 out of 275 reviews" "
Rating 2 - Terrible. 80 out of 275 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looks like a derelict building. Worse hotel I've ever visited
Stayed 1 night in Mar 2024

6/10 Okay

Alison

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Shenice

Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff are lovely. The room is clean. The location is great. The hotel is quiet. If you just need a place to sleep for a night then this place ticks a box. However, the building is really tired and there are no facilities. It doesn’t get anymore basic than this.
Stayed 1 night in Feb 2024

4/10 Poor

Pj

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad mattress
Stayed 1 night in Feb 2024

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gost Hotel
Stayed 1 night in Jan 2024

2/10 Terrible

Miss Fiona

Stayed 1 night in Jan 2024

2/10 Terrible

Dominic

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

2/10 Terrible

Nazim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not a 3 star
An awaful experience, with dust all around the room, we found it hard to sleep. We had booked for 2 nights but left after the first night, it was just too dirty to even think about spending anymore time there.
Stayed 2 nights in Sep 2023

2/10 Terrible

Craig

Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Hi, Craig! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst hotel I’ve ever seen. On arrival there were homeless people hanging around the reception I’ve nothing against homeless people but the hotel needs to make a decision whether they are a hotel or a homeless shelter you cannot be both. On arrival in the room the room has not been cleaned there was smelly leftover takeaway cartons in the wardrobe, build ups of dirt and mould around the room. The lights beside the bed had been smashed and the live wires were left hanging and exposed basically touching them could have been fatal.The hotel had no bar or restaurant facilities and outside the hotel was particularly seedy. We encountered 2 receptionists one when we checked in who was very helpful when we showed her the state of the room changed us immediately the second room was not much better with bulbs missing in the bathroom again leaving live wires exposed. The receptionists we encountered on departure was nothing short of rude and lazy we explained about the room and the wires she said it was nothing to do with her. This hotel should be shut down immediately until the safety measures have been resolved Expedia shoukd remove this hotel from there listings immediately
Stayed 1 night in Aug 2023
Response from Noah on 12 Sept 2023
Sorry to hear this, Paul! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Hotel is very convenient for pubs and restaurants and parking is available. Some convenience stores close by and an ALDI within walking distance. It is an old style hotel which needs to be redecorated. Quite a few things not right in my room but only there overnight so didn't ask for them to be fixed. Room cleaners should have checked. Possibly used for temporary residence by council for those in need.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Hi, John! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

4/10 Poor

Antonel

Stayed 1 night in Aug 2023

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel and expedia need to think about hosting this on their website! We initially chose this hotel because of the cheap prices, but would not pay someone or accept any money to stay here for even one night. Checking in, they need photo ID of everyone staying. The car park has to be bolted and locked along with the front door to the hotel. Walking up to the room on threadbare carpets and very narrow staircases, you are greeted with a strong smell of cigarette smoke and other ordours, as well as clear signs of damp and peeling wallpaper in the entrance hall. Right outside one of the rooms another piece of wallpaper is hanging off the wall. In the room, the bed is unclean and the surrounding room hadn't been cleaned for days. The window and doors didnt shut properly in the bathroom. The sink had a crack the bath/shower hadn't been cleaned in some time. Walking to the other room, past a padlocked fire escape, that had crack and missing panes of glass and a flight of stairs that were "out of order". The second room, at least looked like it had somewhat been cleaned, but largely outdated in decor. After travelling for most of the day, we made the decision to leave as didn't want to spend another minute in the hotel, let alone the 2 nights that we had paid for. After taking evidence, we went down to check out and ask for a refund. Staff told us that we were wrong as the rooms had been cleaned, no apology given or suggestion made to try and resolve the situation.
Stayed 2 nights in Jul 2023

6/10 Okay

daniel

Stayed 1 night in Jul 2023

2/10 Terrible

Sarah-Jane

Stayed 1 night in Jul 2023
Response from Eva on 29 Jul 2023
Hi, Sarah! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Sarah-Jane

Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
We are sorry to disappoint you, Sarah! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 Poor

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Emma! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Mareta

Travelled with family and small children
Disliked: Cleanliness, staff & service
Never again!! Too dusty and dirty. No battery on remote No toilet paper on toilet Bathroom needs fixing
Stayed 1 night in May 2023
Response from Barbara on 24 May 2023
Hi, Mareta! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

6/10 Okay

Kash

Stayed 1 night in May 2023

2/10 Terrible

Joshua

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hi, Joshua! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Carl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Just told to pick keys when we arrived not here are the keys to your rooms Skink unclean and cracked Unclean room and bed including bedding Ended up being bitten while asleep
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Hi, Carl! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

6/10 Okay

Kevin

Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, Kevin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Jodii

Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, Jodii! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap and fairly cheeeful
The staff work hard to please. Matthew on the front desk went above and beyond. The hotel is clean but rather tired and in need of redecorating. As a cheap place to stay for a night or two it is ideal
Stayed 3 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 in a row
Beat Stoke 2-1 up the city.
Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr 2023
Thanks for taking out your valuable time to rate us, Cameron! We will work even harder to make your stay a memorable one :) Regards, Lisa

2/10 Terrible

Aidan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed wouldnt let me check in as there was no heating or hot water
Stayed 3 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Aidan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor isnt the word Wouldnt let my dog in it Stayed 1 night out of 3 went elsewhere
Stayed 2 nights in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Steve! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

ROSIE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was disgusting and there was a problem with finding us two rooms, despite the booking. I think I speak for us all that we felt rather uncomfortable there. The desire to sleep in the car was strong, but the area was also rough, so neither option was appealing.
Response from Maria on 18 Mar 2023
Hi, Rosie! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

4/10 Poor

Moryden

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Could do with room cleaning more often I stayed there 4 nights and my room was not serviced, general tidying required I will only use as last resort
Stayed 1 night in Mar 2023
Response from Maria on 18 Mar 2023
Hi, Moryden! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
We are sorry to disappoint you, Angel! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

10/10 Excellent

Letitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Eva on 15 Mar 2023
Hey, Letitia! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

2/10 Terrible

Connor

Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Connor! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

Katrina

Liked: Cleanliness, staff & service
Stayed here for one night while visiting my son.hotel is very out dated and could do with alot of updateing.room was clean and tidy on arrival.although there was a smell of weed on my first arrival, but by the time i arrived back in the evening it had gone. Couldnt get T.V to work. Bed was comfortable and had a very good nights sleep.staff were all very helpful.would maybe stay again in future.
Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Thank you for your valuable feedback, Katrina! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

6/10 Okay

Janet

Travelled with family
Disliked: Property conditions & facilities
Very basic accommodation
Uncomfortable and unable to sleep first night - Mattress Smells of wee and thin bedding just a sheet and the mattress springs noticeable. Mattress replaced the second night. No TV remote control. No tea spoon and saucer. The only electric charging point fitted at the entrance to the room and far from the beds. . Wall papers pilling off.
Stayed 1 night in Feb 2023
Response from Eva on 20 Feb 2023
Hi, Janet! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Poor

sruthi

Travelled with family
Disliked: Amenities
Washroom shower was faulty Booked for double bed but provided single beds
Stayed 1 night in Feb 2023
Response from Lisa on 14 Feb 2023
Hi, Sruthi! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Annalese

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was dirty , dead insects in the room , smelt absolutely awful and had used tampons in the toilet , absolutely disgusting
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Annalese! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Theres better out there
Very uncomfortable stay - bathroom was a mess - toilets don’t flush - windows don’t shut - cold through out the night.
Stayed 1 night in Jan 2023
Response from Ammy on 18 Jan 2023
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

6/10 Okay

hannah

6/10 Okay

Daniela

The room was clean, very warm, but the water from the shower was cold.
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Daniela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Istvan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracza
Excellent and friendly costumer service.
Stayed 3 nights in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Istvan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Laury

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Laury! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Stuart

Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Stuart! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Okay

Jodie

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Jodie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Worst place I’ve ever stayed
Arrived at this hotel.. couldn’t get in the car park. Walked round to the front door and couldn’t get in.. rang the bell, someone finally answered the door and opened the car park which was very small. The hotel was very dated.. the carpets were ruined. All the facilities were out of order.. the bar, lounge and toilets. Got to the room and the bedsheets weren’t clean. There was damp on the ceiling with water dripping through leaving a puddle in our room. Only one plug socket which is an inconvenience. The hotel doesn’t feel safe. Worst place I’ve ever stayed. Avoid
Stayed 2 nights in Oct 2022
Response from Ammy on 19 Nov 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Mark

Stayed 1 night in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, Mark! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here ! The whole place is filthy threadbare carpets wallpaper falling off old fashioned nothing like the pictures , perminant residents and a smell of weed , tv wouldn’t work kettle all black inside , asked for help from reception about tv only to be told we don’t have any batteries no effort to help , shocking place shouldn’t be trading as a hotel , no facilities open
Stayed 1 night in Sep 2022
Response from Ammy on 19 Nov 2022
Apologies for the problems you had faced, Andrew! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

10/10 Excellent

Lisa

Liked: Staff & service, room comfort
Little adventure
For the price it was over than i was expecting. Really enjoyed my stay beds supper comfortable. Toilet did need to be cleaned on outside of base. If all you need a a room and a bed it was great
Stayed 1 night in Sep 2022
Response from Ammy on 19 Nov 2022
Hi, Lisa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is filthy and the staff are rude
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

4/10 Poor

Graham

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from jane on 6 Sept 2022
Hi, Graham! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!