Standard Twin Room | Free cots/infant beds, free rollaway beds, WiFi
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Reviews of North Stafford Hotel Town Centre

3 out of 5
North Stafford Hotel Town Centre
Winton Square, Station Road, Stoke-on-Trent, England

Reviews

6.4
Rating 10 - Excellent. 119 out of 894 reviews" "
Rating 8 - Good. 278 out of 894 reviews" "
Rating 6 - Okay. 237 out of 894 reviews" "
Rating 4 - Poor. 150 out of 894 reviews" "
Rating 2 - Terrible. 110 out of 894 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

ian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Blake

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
for a 3 star hotel, the condition of the property seems run down, a renovation would be needed to make this place thrive, beds are well a bed, but not the best at all, night porter walking around woke us up 3 times in the night, not much sound proofing for the rooms
Stayed 1 night in Nov 2022

2/10 Terrible

Solomon

Stayed 1 night in Oct 2022

6/10 Okay

Robert

Disliked: Property conditions & facilities
As expected very dated hotel - but convenient for the station and cheap (if that’s what looking for).
Stayed 2 nights in Oct 2022

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities
My overall experience was fine, comfortable and staff friendly and helpful. Would stay again.
Stayed 1 night in Oct 2022

6/10 Okay

J

Stayed 1 night in Oct 2022

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay hear.
I am stunned about how bad this hotel was. Old, dilapidated and not clean. I should have realised, given Britannia Hotels’ reputation. But Shame on Hotels.com for listing this place.
Stayed 1 night in Oct 2022

10/10 Excellent

Bolanle

Stayed 1 night in Oct 2022

10/10 Excellent

Gillian

Stayed 1 night in Oct 2022

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Charlotte

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Carlos Henrique

Stayed 2 nights in Oct 2022

4/10 Poor

Frank

Stayed 1 night in Oct 2022

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At least the staff were nice... For the cheapest hotel in Stoke I'm not sure what I was expecting but its certainly not a place i'd recommend to anyone. The bed was clean but noisey. The walls are paper thin and every step makes the floor boards creak so you can hear every movement around you, even from the floor above. I had to request new towels as the ones provided had questionable stains on them. The decor hasnt been touched for decades so it feels very dated and gloomy.
Stayed 4 nights in Sep 2022

4/10 Poor

Jeshurun

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bath mat had mold in the crevasse, the toilet seat was peeling, the floor boards creaked seriously and the TV only had two channels that barely worked. Paid online and was expected to use a physical bank card to pay a 1p confimation fee (which I couldn't pay as we were stranded that night) eventually found a convoluted way around it. Bit atleast it was cheap n
Stayed 1 night in Sep 2022

6/10 Okay

Robert

Disliked: Property conditions & facilities
Old hotel
Stayed 1 night in Sep 2022

8/10 Good

Alison

Liked: Staff & service, room comfort
Rooms are basic and small, its ok if just want room to put your head down. Rooms could do with some basic upgrading to help make them look more modern Shower was good, very powerful but if your short there is struggle actually to climb into the bath to get under shower as side part of bath is quite wide Staff very friendly and helpful. Very central and littarly 1 min walk from train station and bus stops
Stayed 2 nights in Sep 2022

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There were stains on the bed sheets, wallpaper on the ceiling was hanging off. The room room was grubby and smelt musty. The toilet seat was loose and the bathroom door didn’t shut properly. The only good thing was that the staff were lovely
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Stayed 1 night in Sep 2022

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, property conditions & facilities
Not too bad
The staff are helpful but you need to ask for things: extra tea/coffee/milk/bubble bath/iron. The place could do with new windows but the inside downstairs is beautiful.
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Travis

Liked: Staff & service, room comfort
Decent hotel
For what you pay I guess not bad. Very basic rooms. Beds were very comfy. Bedroom had small TV far away from the TV so couldn't really watch TV properly. Rooms came with coffee/tea. Basic bathrooms and basic rooms. Breakfast was very nice for £11.50 a person for a buffet normal british breakfast selection. Was tasty though. Decent amount of parking outside. Very old hotel which I kinda liked, but could do with a bit more maintenance an upkeep. Did have a leaking roof above bath, spoke to reception and they changed our rooms with no hassle which was nice. . Overall comfy stay for budget price. Especially if you not too fussy about accommodation and jush looking for place to stay
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Booked through hotels.com. Arrived to find no room available
Stayed 1 night in Sep 2022

4/10 Poor

Matthew

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid like the plague,
Stayed while taking my son to University, a very tired looking hotel, that needs some love and attention, the communal areas are dire, wall paper peeling and plaster blown, strong smell of cleaning products so overpowering that had to keep the window open all night, room was big and the bed was comfortable which was the only plus of the stay, the location is great, but the hotel just need a complete refurbishment to bring it back to what coould be an amazing hotel, such a shame
Stayed 1 night in Sep 2022

8/10 Good

Declan

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good and cheap.We stayed only one night.We are happy about our room .We did not get the chance to meet their staff .Only we met the receptionist, he was nice and polite person.Their lift was not working it was shame.
Stayed 1 night in Sep 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive stay
Positive experience and cheap. Comfy bed but there was a wedding party using the hotel that night so a bit of noise but nothing excessive.
Stayed 1 night in Sep 2022

10/10 Excellent

haseeb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay on1st floor better than 2nd floor
Stayed 1 night in Sep 2022

6/10 Okay

Aayush

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Muhammad Akhtar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Big rooms, overall good for the price. Fantastic location. Helpful staff.
Stayed 1 night in Sep 2022

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lift was out of order and main light in room was not working. Staff were very polite and smartly dressed. The building is charming but would benefit from a little TLC. The room itself was very clean with a well stocked hospitality tray. There was virtually no noise from outside which meant a peaceful night's sleep. The bathroom could do with a handrail to assist with getting in and out of the shower. Could also do with more parking spaces for disabled guests near reception. This was a single night stay and was in a handy location close to the university.
Stayed 1 night in Sep 2022

10/10 Excellent

hijab

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
excellent except WIFI service
over all it was excellent stay but what put me off was WIFI ,if you are on ground floor then WIFI is free but in your rooms you need to pay for wifi which is 7 pound's per day which is ridiculously expensive. if per room is charged even 1 pounds per day business can easily make pout per month from paying for internet services. I think wifi should be free for all rooms. else everything was good.
Stayed 1 night in Sep 2022

8/10 Good

Mary

Liked: Staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

Raimonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discussting
Absolutely discussed with this hotel. The rooms are outdated and filthy. Beds are made of wooden box with very hard and old mattress. The smell of the hallway was absolutely disgusting. Room didn’t look that it was cleaned prior to arrival,apart of clean towels. Please avoid this hotel. Price is not adequate for the room you are getting.
Stayed 1 night in Sep 2022

2/10 Terrible

Matthew

Stayed 1 night in Sep 2022

10/10 Excellent

Wenzheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Aug 2022

8/10 Good

Shauna

Stayed 2 nights in Aug 2022

8/10 Good

Dianne

Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overwhelmingly ok.
The furniture is pretty old but it's all nice and clean. The pillows are very hard. Parking was easy. Hotel staff seemed friendly. The walls are quite thin so if neighbours are a bit loud you'll be hearing them. The free lobby wifi is good just a bit slow. The shower is nice. The toilets were clean. Complimentary soaps, coffee and tea is nice. Id say that this stay was great value for money and I'd definitely stay here again. My one big complaint being the pillows, but I didnt contact the hotel staff, so there may be softer ones available.
Stayed 3 nights in Aug 2022

8/10 Good

David

Liked: Cleanliness, staff & service
Adequate Hotel for short stay
Perfectly fine hotel Rooms a bit on small side and beds small and lumpy wouldnt fancy staying longer then a couple of nights But for the price ok
Stayed 1 night in Aug 2022

2/10 Terrible

Jason

Stayed 1 night in Aug 2022

6/10 Okay

Toni

Stayed 1 night in Aug 2022

4/10 Poor

Tracey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel. Room Nothing like advertised on website run down rooms was shocked. Windows looked like they were going to fall apart if you touched them. Lock on door not secure. No aircon as stated. 1 towel for 2 people!!!! Hotel needs a massive overhaul, on checking out I was ignored. I DO NOT RECOMMEND and will never stay there again, would rather sleep in my car!
Stayed 1 night in Aug 2022

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, dirty, wouldn’t recommend to anyone!
Not a very warm welcome, person on the desk was abrupt and just wanted us out of the way when he finally got around to checking us in. Went to the room, was appalled at the state of it! Old, run down, dirty, smelly and just felt unsafe! The bed had an old brown mattress that you felt every spring of, there was a table with a kettle - no where near a plug socket so couldn’t use without being right next to the tv on an unsteady table. Floor boards that moved completely when you stood on them - felt as though you could go through them at any point. The window was being held open by one of the towels which was stained and wet! The window was mouldy and they had a car air freshener to keep it from smelling even worse. The bathroom was disgusting. The toilet was super cramped, toilet roll holder broken, open bin for Sanitary products. The shower was not even a metre by a metre and had a dirty shower curtain held up with mastic - poorly done as well! The bathroom sink was on the outside of the bathroom right next to the tv stand. It was all very cramped and dinghy! Would not recommend to anyone! Looks nothing like the pictures provided by the site or the actual hotel itself! We were given one set of towels between two of us and they were dirty. Asked for more and it seemed as though we were causing an inconvenience to them by asking for more.
Stayed 1 night in Aug 2022

6/10 Okay

ronnie

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
North Stafford
Hotel is very run down and needs a complete overhaul. Although clean the bathroom was in terrible state even with bare earth wires on the towel rail and very cramped. The bedroom was outdated and very small to the point you couldn't open the drawers fully due to the bed. Definitely would not return here.
Stayed 2 nights in Aug 2022

8/10 Good

Anh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great value overnight stay
I had a decent stay, clean and comfortable room, excellent service from hotel staff. Yes the hotel is worn and in need of a lick of paint and some tlc etc, but I feel this is well reflected in the price. Would stay again if I’m the area, nice breakfast. I was expecting a lot worse based on the reviews, which I didn’t find to be the case in the main.
Stayed 1 night in Aug 2022

6/10 Okay

Tony

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff very friendly, food left a lot to be desired, rooms really tired and dated, needs complete overall. There for 2 nights for a short break, had to ask for a different room on arrival has original was terrible, cheap cheerful, guess it is what it is, not somewhere I would personally stay again.
Stayed 2 nights in Aug 2022

2/10 Terrible

vince

Stayed 1 night in Aug 2022

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2022