Thank you for taking the time to share your feedback about the hotel "9 owls"! We are certainly glad that your stay has left only positive emotions. We are happy that you have appreciated our individual approach to guests, courtesy and care that we are trying to show to each guest. Come and visit us again, because everything that we do, we do it for you! Sincerely, Your Hotel 9 Owls

Уважаемый гость! Благодарим Вас за то, что нашли время оставить хоть и краткий, но содержательный отзыв о наших основных преимуществах. Будем рады видеть Вас снова в числе наших постоянных гостей, ценящих наши достоинства. С наилучшими пожеланиями, Лапшова Анна Ст.администратор отеля "9 Сов"

Dear Dan! We regret that your stay is so left a negative impression. Today it will be difficult to recover who is from staff seem to be not quite friendly. Coffee for breakfast in our hotel is free, but the brew coffee for an extra charge and it is not 1000 rubles., it is 100 rubles., It seems to us that you are and staff member did not understand each other or did not hear. It is a pity that you did not report these shortcomings during your stay. We would be able to react adequately to the situation. Consider it necessary to assure that the hotel constantly monitors customer reviews, state the number of rooms, as well as improving the level of service. Thank you for your positive comment about WI-FI. Looking forward to see you again in 9 owls hotel!