Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from devon

Posted 02-Jul-2015
When we arrived at the hotel we were given keys to a lodge which was a bit strange as we had booked a room in a 4 star hotel,we took a drive to the lodge to find it was a self catering apartment that dated back to the 70's , I have seen better at holiday parks . I had been a bit under the weather so it was a treat so was really upset at what we had been given . I went back to reception and said we were not happy with the lodge as it was not what we had booked , as the hotel was fully booked they staff said there was nothing they could do. I then went back to my partner in tears , so he decided the best thing was to either get our money back or just ask to book later in the year as we only live an hours drive away. The staff said we could do nether as we had booked with Expedia. We were just about to leave when we got a call to say there had been a cancelation and they now had a room in the hotel. We were given a nice room but the evening had been spoiled but all the upset earlier
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Canada

Comparison

Posted 28-Jun-2015
Pros: Bright & clean
Location: Location to the pretty town of Saltash
The resort and accommodation was very nice although we have stayed at just as nice a hotel for a better price. We feel that the resort was to expensive and they were trying to be better than they really are. Especially the meals. In other words over rated
2 out of 5
by A verified traveller from hampshire

Nice swimming pool , but busy

Posted 05-Jun-2015
Pros: Just the room comfort and size of pool
Cons: Staff . Training and helpfulness overall attitude
The rooms were great . Clean and comfortable . The concierge on chech in mix informed us of pool times . Waited over twenty minutes after ordering drink , had to chase, no apology Dinner came without the stated tomatoes , when questioned they did offer to replace but we did t bother as food had already been eaten
5 out of 5
Recommended
for Everyone
by A verified traveller from Maidenhead

Great Hotel and Excellent Facilities

Posted 13-Apr-2015
Comfortable room, great gym and leisure activities.
4 out of 5
Recommended
for Everyone
by A verified traveller from w

Nice hotel

Posted 11-Apr-2015
Was a very nice hotel, rooms clean. But the breakfast was expensive £12.50 per portion. Was nice but just not worth the £12.50 and only 5 hot items and a very basic continental breakfast.
3 out of 5
by A verified traveller

Posted 04-Apr-2015
We loved the food in the restaurant. My daughter loved the pools. She swam in it every day.
2 out of 5
by A verified traveller from Malvern

Shame about the Brasserie

Posted 04-Apr-2015
Pros: The shower and pool, spa, gym facilities.
Cons: As above
Location: Plenty of places to go and eat , good scenery
Went as non Golfers at end of March. Only the Brasserie open for food and very poor. Undercooked chicken and food poorly flavoured - I could have done better easily and I'm no chef. High pricing as well and slow service. I hope they had a staff problem as this would be the only excuse. To be fair they gave us a good discount upon complaint. I suggest just going somewhere local to eat - plenty of choice nearby and better quality and value. Otherwise Spa and pool facilities good, but hotel did smell of chlorine. Bath was huge but uncomfortable but shower was great. The whole place needs a tidying up as it is looking a bit tired, carpets etc. Staff OK
5 out of 5
Recommended
for Everyone
by A verified traveller from bude

Lovely reception, fun pool facilities, great view

Posted 03-Apr-2015
Staff very friendly, spa was great, waiters great x food a little disappointing as chicken was a little underdone (my friends burger was perfect though). Tea things were a little dirty but only a slight overlook as everything else was spotless. Will definitely be back as great value for money xx
4 out of 5
Recommended
for Couples
by A verified traveller from paignton

short break

Posted 25-Mar-2015
Pros: ideal for a short break
Cons: Furnishings in the hotel also, how long does it take to make a coffee?
nice room, nice meal, spa and pool good, treatments good, relaxed atmosphere,
5 out of 5
Recommended
for Couples
by Helgi from Akureyri

Nice swimming pool and sauna

Posted 23-Mar-2015 on Hotels
A nice hotel. We were happy to have gym, swimming pool and sauna. The only downside was the food we had at the restaurant.