Indoor pool, pool loungers

Reviews of Holiday Inn Express & Suites St Marys, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 89 out of 196 reviews" "
Rating 8 - Good. 50 out of 196 reviews" "
Rating 6 - Okay. 26 out of 196 reviews" "
Rating 4 - Poor. 19 out of 196 reviews" "
Rating 2 - Terrible. 12 out of 196 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rockell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, pool was warm. Staff was friendly, especially Kyle at the front desk very nice down to earth person always tried to help us in whatever we needed!! He deserves to be recognized!! All around a great stay would come back!!
Stayed 2 nights in Apr 2024
Response from Anna GM on 8 Apr 2024
Thank you for taking the time to review our hotel from your recent stay. I will ensure to recognize Kyle with your great feedback. We look forward to you coming to stay with us again on your next trip through St.Marys

10/10 Excellent

Ramon, North Bergen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and relax
Stayed 1 night in Apr 2024
Response from Anna GM on 5 Apr 2024
Ramon, I am glad to hear that our hotel met your expectations and you were able to relax on your stay. We look forward to seeing you again as you pass through our little town.

10/10 Excellent

MATTHEW, Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna GM on 13 Mar 2024
Matt, thank you for choosing to stay at our hotel while you were travelling through our area. I appreciate your feedback and will share it with my team. We look forward to seeing you again.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna GM on 6 Mar 2024
Thank you Chris for choosing to stay with us at our hotel I am glad to hear that our hotel met your expectations and look forward to you staying with us again in the future.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and always smiling.
Stayed 3 nights in Feb 2024
Response from Anna GM on 19 Feb 2024
Thank you, Barbara, for choosing to stay with us on your recent stay. We are glad to hear that you enjoyed your stay, and our hotel met your expectations. We look forward to seeing you again.

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Feb 2024
Response from Anna GM on 5 Feb 2024
Travis, Thank you for choosing to stay with us on your recent travel to St.Marys, PA. I am glad to hear that our hotel met your expectations and look forward to you staying with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, helpful, and professional.
Stayed 3 nights in Jan 2024
Response from Anna General Manager on 17 Jan 2024
Thank you for choosing to stay with us on your recent travel to St.Marys, PA. I am glad to hear that our hotel met your expectations, and my staff was helpful and friendly. We look forward to you staying with us again when you travel in.

10/10 Excellent

Stephen

Stayed 3 nights in Dec 2023
Response from Anna GM on 28 Dec 2023
Thank you Stephen for choosing to stay with us on your recent stay. I am glad to hear that our hotel met your expectations. We look forward to you staying with us again when you travel to our little town.

8/10 Good

Margaret

Travelled with family and small children
Staff was very friendly. Wish they offered two room options.
Stayed 1 night in Dec 2023
Response from Anna GM on 5 Dec 2023
Good evening, Margaret, thank you for choosing to stay with us on your recent stay. We appreciate your feedback and glad that we met your expectations. We get asked a lot on our king suites if they are two separate rooms and I myself wish they were that set up. We look forward to you staying with us again when traveling into the area.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anna GM on 5 Dec 2023
Thank you, Megan, for staying at our hotel on your recent stay. I am glad to hear that we met your expectations while you were here. We look forward to you staying with us again when you travel into this area.

8/10 Good

Jessica

Stayed 2 nights in Nov 2023
Response from Anna GM on 18 Dec 2023
Thank you Jessica for your recent stay at our hotel. I am glad to see that the accommodations met your expectations. We look forward to you staying with us again the next time you are travelling through this area.

2/10 Terrible

Tammy, Clearfield

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The breakfast was terrible, and most of the staff were RUDE!
Stayed 1 night in Oct 2023
Response from Anna on 25 Oct 2023
Tammy, I am sorry to hear that our hotel did not meet you expectations on your recent stay. I do apologize for any rude employees you may of encountered and want you to know that that is now how we are trained to treat guests. I will speak with my breakfast attendant and see if there was an issue the morning of your stay and ensure going forward we don't have any more issues with it. We do hope you choose to stay with us again and give us another chance.

10/10 Excellent

Lois

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was excellent after getting my reservations figured out the booking agent had my reservations messed up thanks to your front desk manager she got it straightened out for us. She was excellent.
Stayed 1 night in Oct 2023
Response from Anna on 25 Oct 2023
Lois, I am so glad to hear that our hotel met you expectations and your reservations were straightened out. We know travelling alone is frustrating and when you arrive where you are going and things don't start out good it can make a good trip to a bad trip. We look forward to you staying with us again in the future.

4/10 Poor

Crystal, Colorado Springs

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls were so thin I could hear people in the lobby talking at the front desk. I could hear nearby neighbors going in and out, flushing toilets, showering, etc. One night there was a large group of people drinking in the lobby and were very loud for several hours. Sometime after 11pm they finally left the lobby. The staff was obviously ok with it, since they were right on front of the front desk. The shower wasn't in good condition, there was a lot of rust build up on the door frame inside the bathroom. Bathroom floor was sticky. I won't stay here next time I'm working in the area.
Stayed 2 nights in Oct 2023
Response from Anna General Manager on 20 Oct 2023
Crystal I am so sorry you did not find out hotel to meet your expectations. I will follow up with my desk agents to find out why the silent night policy was not adhered to for the lobby noise. I do apologize for the bathroom floor being sticky and the rust on the bathroom door. I have gone in and credited your IHG account some additional points for your stay. I do hope that you will give us another chance in the future when you travel through this area.

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Had to go from second floor to the first floor to get ice.
Stayed 2 nights in Oct 2023
Response from Anna Anderson on 16 Oct 2023
Dear Sandra, I do apologize for the inconvenience it may have caused for you to get ice for your room. I am glad that you chose to stay with us at our hotel and that everything else met your expectations. We look forward to staying with us again in the future for any of your stays.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. It is right next to a Pizza Hut which is in walking distance.
Stayed 1 night in Sep 2023
Response from Anna Anderson on 11 Oct 2023
Thank you James for choosing to stay with us on your recent travels. I am glad to hear that you found our hotel clean and meeting your expectations.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a good stay
Our stay was great, the room was clean. The shower was hot and had great pressure, The beds were a little hard so we had to go buy a foam cover for the bed. The food was great and all the staff was friendly. It was my second time staying there and it won't be my last
Stayed 2 nights in Oct 2023
Response from Anna Anderson on 10 Oct 2023
Thank you, Antoinette, for choosing to stay with us again. I am glad to hear that our hotel met your expectations, and you found our breakfast great and our staff friendly. I am sorry to hear the bed was a little hard for your liking and I can honestly say when I travel that there is not bed better than my own. I hope to see you again in the future.

4/10 Poor

michael

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel overall is very nice & breakfast was good. We didn't expect for a fifth roomer in a rodent. Didn't discover the mouse till the morning. Great place to stay but will think twice about booking a room in the near future.
Stayed 1 night in Oct 2023
Response from Anna General Manager on 9 Oct 2023
Dear Michael, I am truly sorry to hear that you had a mouse in your room. I will have our maintenance associate and housekeeping check the room thoroughly to ensure there is no residue of it behind. I do again sincerely apologize for the inconvenience and hope that you will give a chance in the future.

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Staff was very friendly, very clean rooms and lots of breakfast choices
Stayed 2 nights in Sep 2023
Response from Anna Anderson on 2 Oct 2023
Good morning Shana, I am glad to hear that your recent stay at our hotel met your expectations. We strive to ensure our guests are taken care of from the start of their visit to the final check out. Breakfast is always a hit when there is a wide variety to choose from.

4/10 Poor

Diane

Travelled with family
Disliked: Property conditions & facilities
Very loud guests Drunk guests No quiet hours
Stayed 2 nights in Aug 2023
Response from Anna Anderson on 2 Oct 2023
Dear Diane, I am sorry to hear that your recent stay with us was disrupted by other guests. I have looked into your reservation and will speak to the staff that was working that night to see why they did not contain the noise. Our hotel does have quiet hours for public spaces of 10pm. If there is anything I can ever help you with in the future please reach out to me at the hotel directly.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean room. Bed was a little hard for my liking
Stayed 1 night in Sep 2023
Response from Anna Anderson on 2 Oct 2023
Good morning Erin, Thank you for choosing to stay at our hotel for your recent visit to St. Mary's. I am glad you found check in and the cleanliness of the room to your liking. I am sorry to hear that the bed was to hard for your liking, I to when I travel seem to always miss my own bed as its just right.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location not far from Elk Country and Straub Brewery
Stayed 1 night in Sep 2023
Response from Anna Anderson on 2 Oct 2023
Dear Diane, I am glad to hear that your found our hotel for your recent stay and that we were able to provide that great location for the Elk and Straub Brewery. We look forward to you choosing to stay with us again in the future.

6/10 Okay

Cindy

Stayed 3 nights in Sep 2023
Response from Anna Anderson on 2 Oct 2023
Thank you Cindy for choosing to stay with us on your rececnt stay. We hope that our hotel met your expectations and look forward to you choosing to stay with us again in the future.

10/10 Excellent

Debra

Travelled with partner
Very clean!
Stayed 2 nights in Sep 2023
Response from Anna Anderson on 27 Sept 2023
Debra, Thank you for taking the time to rate your recent stay with us. We our glad to find out our hotel met your expectations and you found our hotel very clean. Hope to see you stay with us again in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I went for a sick family member. The staff was extremely understanding and sweet. Could not have stayed at a better facility! Thanks so much!
Stayed 2 nights in Sep 2023
Response from Anna Anderson on 8 Sept 2023
Dear Michael, I am truly sorry to hear about the passing of your family member. I know losing a loved one is always hard but know that their memories will always stay strong with you and the family.

4/10 Poor

Catherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room smelled like cat litter, room was very humid and sticky, bathroom had visible mold and smelled like mildew, bed was terrible (husband says he “will never recover”). The staff were great tho!
Stayed 2 nights in Sep 2023
Response from Anna on 4 Sept 2023
Dear Catherine, I am sorry to hear about your recent stay with us at our hotel. I do sincerely apologize for your experience and will ensure my housekeeping and maintenance engineer do an inspection on the room and address any issues they find.

10/10 Excellent

Jane

Stayed 1 night in Aug 2023
Response from Anna Anderson AGM on 23 Aug 2023
Thank you Jane for your recent stay with us and the feedback will be shared with my team. We look forward to you staying with us again. Have a great day!

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, pleasant and always available. Breakfast was very good and had ample amounts. Pool and area was well maintained. Room was very clean and maintained daily.
Stayed 2 nights in Aug 2023
Response from Anna Anderson AGM on 23 Aug 2023
Thank you James for the feedback on your recent stay at our hotel. We are glad to hear that we met your expectations for your stay. We look forward to your next stay with us.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful. Clean hotel. Friendly staff. Would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Anna Anderson AGM on 16 Aug 2023
Thank you, Anna, for your feedback on our hotel. I am glad to hear that it met your expectations from staffing, breakfast and room cleanliness. We look forward to you staying with us again in the future.

8/10 Good

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS GREAT
Stayed 1 night in Jul 2023
Response from Anna Anderson on 24 Jul 2023
Thank you, Kimberly, for choosing to stay with us for your recent stay. I am glad that our hotel was able to meet your expectations.

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff (Lady) was very pleasant and helpful. We were offered and provided with bottled water and chips which was a nice surprise.
Stayed 1 night in Jul 2023
Response from Anna Anderson on 28 Jul 2023
Le-Anne thank you for the great comment on our staff. We are very pleased to hear our hotel and staff met your expectations during your recent stay.

10/10 Excellent

Tunaggina

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff was awesome
Stayed 1 night in Jul 2023
Response from Anna Anderson on 24 Jul 2023
I am glad to hear our reception staff was awesome and able to help you in any way that they could. We look forward to you staying with us again in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Clean & comfortable. Very friendly helpful staff.
Stayed 1 night in Jun 2023
Response from Anna Anderson on 3 Jul 2023
Thank you Diane for staying with us and finding our staff to be friendly and helpful. We appreciate your feedback and look forward to you staying with us again.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very accommodating
Stayed 2 nights in May 2023
Response from Anna Anderson on 3 Jul 2023
Thank you, Kenneth, for staying with us and finding our hotel and staff to be accommodating. We appreciate all feedback and look forward to you staying with us again.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service
Overall clean room. No free wifi and lacked other amenities a typical hotel has .
Stayed 2 nights in May 2023
Response from Paul on 17 May 2023
I am not sure if you are reviewing the right hotel. We do have free WiFi and the pass code for it would have been on your key card jacket. As for other amenities, we have all the standard ones like Gym, Pool, Iron and ironing board, in room coffee makers. Please feel free to reach out to me to let me know what we were missing.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Paul on 24 May 2023
Thank you for your feed back

8/10 Good

Lowell

Stayed 4 nights in Apr 2023
Response from Paul on 24 May 2023
Thank you for your feed back

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with plenty of seating. Parking was great, plenty of room for truck and enclosed trailer.
Stayed 2 nights in Apr 2023
Response from Paul on 24 May 2023
Thank you for letting us know how we are doing.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Paul on 24 May 2023
Thank you for your feedback.

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice
Stayed 1 night in Feb 2023

4/10 Poor

Bryan

Stayed 1 night in Feb 2023

6/10 Okay

Yonatan

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is older and it looks and feels that way.
Stayed 1 night in Jan 2023
Response from Paul Pinkerton on 13 Feb 2023
We are currently trying to improve our property and hope you might give us another chance to make a better impression next time your in our area.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was run down, black mold around ceiling in bathroom, pool and exercise room not open, sstained or dirty sheets on both beds. Check your sheets when you arrive.
Stayed 1 night in Jan 2023
Response from Paul Pinkerton on 13 Feb 2023
I am sorry you had a less then exceptional experience on your stay with us. We are making steps to improve daily and hope you might give us another chance when in our area.

4/10 Poor

Abie

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
.
Response from Linda Carpin GM on 16 Dec 2022
Thank you for your feedback.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick. The buffet breakfast was excellent and the staff were very friendly
Stayed 1 night in Nov 2022
Response from Linda G.M. on 16 Dec 2022
Thank you for the excellent score and great words. Have a wonderful day.

4/10 Poor

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Linda G.M. on 16 Dec 2022
Have a wonderful day.

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bed and pillows were very hard. The breakfast area was so small it was extremely crowded with no room to sit to eat. Other guests checked in later in the evening and carried on past midnight: slamming doors, calling to one another in the hall, making numerous trips to the ice machine which was right down the hall from our room. I called the desk at 12:30 but the carrying on never stopped until after 1AM.
Stayed 1 night in Oct 2022

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and breakfast were great! Staff was very friendly!
Stayed 1 night in Oct 2022

8/10 Good

Clifton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022