Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Brooklyn, NY

Really nice hotel with even nicer staff!

Posted 14-Dec-2014
Pros: The staff were genuinely nice and helpful.
Cons: The bars could have a wider range of alcohol.
Location: For $16 US dollars you catch a taxi to the Rodney Bay mall area where there are many restaurants and places to check out.
Great experience. My partner and I really had a good time at the resort. The food was fantastic, the room was always clean and a lot of the water sports were included in the rate.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Room is crappy however everything else was nice!

Posted 12-Dec-2014
Stay( 11/30/14- 12/7/14) price $1500/p Firstly, we were shocked how crappy the room was. 1. No wifi in the room 2. Window doesn't shut properly 3. TV condition was bad 4. Airconditioner's remote control was broken 5. Hair dryer was not provided in the room We were start fighting due to room condition( apparently we were very tired and volatile due to long trip...) however, we called the front desk and they fixed and provided everything other than wifi which was quick and not bad... Once we went to the dinner, our opinion for this resort completely changed. Food was delicious and people who work there are all friendly and alcohol was also included which we didn't expect. Also we were happy to drink cocktail by/in the pool and beach even after dark and it was romantic. Activity they provided as inclusive were magnificent. We have never done water ski, sailing but they provide free lessons... we weren't expecting the lesson are also inclusive. There were 4 restaurants Asian, Italian, waterfront and buffet. As for dinner, besides Buffet, we needed to go to Lounge by 4pm and make reservations. We tried all restaurants and it was tasty. I don't say it was superb but it's beyond our expectation considering the price. Some have dress code so men need decent shirt and pants. We could only use wifi at Lounge and it was slow. Especially the night were horrible as many people want to check their emails...other than wifi situation, overall experience was nice!
3 out of 5
by A verified travellerfrom Washington, D.C.

This resort was just "OK"

Posted 10-Dec-2014
Pros: The bartenders were very nice.
Cons: The rooms need to be updated.
Location: The Friday night street parties are very exciting. We had a BALL! The sulfur bath felt really good but was too far away from the resort.
When we walked in the room I went to disinfect the bed and found 3 ants. The room was dull and when I looked out of the window all I saw were some trees with rotten bananas in them. This resort really needs to be updated because we spent too much money for dull sites. For some reason we only had 1 wash cloth in our room and every time the cleaning lady came in to clean she would take the old wash clothes but would not give us new ones. I had to call everyday for wash clothes and towels. Some days the people that worked there seemed very happy and upbeat and others, they seemed mad that they came to work. We didn't know what to expect with that. Oh, and the reception was horrible!!!! I have a 16 month old daughter that I just wanted to talk to for at least a minute and didn't talk to her my whole trip. There were cats everywhere! For some reason that irritated me a lot. The pools were really nice though and the restaurants were very romantic.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Trinidad & Tobago

A dream vacation

Posted 28-Nov-2014
I travelled alone and had a blast thanks to the staff who was willing to go the extra mile to ensure I enjoyed my stay to the fullest. Jacquline (activities), Dellie (entertainment) and Nikita (activities) are an asset to the hotel. The facilities are great, food is great (I blame you guys for making me gain 3lbs), staff is very helpful and friendly. The cost to and from hotel is too high and no shuttle available to or from John Charles Airport were my faults with the hotel given that they said all inclusive and no transport was available unless paid for.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Sep-2014
The food was great and the bar was lovely. The tours suck and pricey. The room was always clean and well kept.
4 out of 5
Recommended
for Families
by Dhruv Sooklalfrom Trinidad & Tobago

Great Family Vacation

Posted 02-Sep-2014 on Hotels.com
This hotel is generally in need of upgrade. Accommodations are quite comfortable though. The expansive grounds are lovely for walking and the sporting facilities (gym, tennis courts, volleyball etc. are very adequate). Without a doubt the food is the best thing about the hotel. The buffets are amazing with great variety to suit every taste. We stayed for two weeks and never tired of the delicious meals. Smugglers Cove is a true all inclusive experience with all the water sports included. The only problem with the water sports is that they do not take advance bookings so you have to arise very early to get in line to book. The only other fault is the pools close too early - 6:00 PM. With seven pools you would think that they would at least leave one open a little later. I would give Smugglers Cove a 4 out of 5 as a family resort. It is well worth a visit if only for the food.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2014
Expedia charged me an addition 12.65 per night 4 internet which I did not get. The it's night was horrible. The lady at the hotel was not nice at all. However Neal, one of the assistant I guess was really great. 5 start 4 him. Everyone else was pleasant
4 out of 5
Recommended
for Everyone
by A verified traveller

A great place for a vacation

Posted 11-Aug-2014
Pros: The people are very friendly, the service is great and the rooms are very comfortable
Cons: There are too many mosquitoes and flies in the area and a covered walkway to the petons lounge and restaurant
Location: You must go to the craft market, visit the Soufriere crater and get a close up of the Petons
Smugglers Cove is a great place to spend time with the family and friends. The pools and slide are great and so is the singer Ms Sally and her husband. However, there could be an improvement on the catering for vegetarians as a cheese burger cannot contain beef
4 out of 5
Recommended
for Everyone
by A verified travellerfrom trinidad

Amazing experience

Posted 03-Aug-2014
The food was great I must say. Especially the buffet at the Cove restaurant. Café Asia..... amazing, lovely seeing for a couple at dinner. Hospitality of staff is excellent. Everyone was really friendly and helpful with anything we needed. I spurn my honeymoon here and I can't wait to go bk for my anniversary
4 out of 5
Recommended
for Families
by A verified travellerfrom Schoelcher

Village très accueillant

Posted 24-Jul-2014
Pros: La nourriture est vraiment excellente, le personnel attentionné, le cadre très plaisant, les activités variées, ...
Séjour d'une semaine, passée bien trop vite! Les enfants sont ravis et les parents aussi. Nous reviendrons sûrement.