Suite, 2 Bedrooms | Premium bedding, down duvets, pillow-top beds, in-room safe
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Reviews of Candlewood Suites St Louis St Charles, an IHG Hotel

2.5 out of 5
Candlewood Suites St Louis St Charles, an IHG Hotel
1800 Zumbehl Rd, St. Charles, MO

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 636 reviews" "
Rating 8 - Good. 202 out of 636 reviews" "
Rating 6 - Okay. 89 out of 636 reviews" "
Rating 4 - Poor. 72 out of 636 reviews" "
Rating 2 - Terrible. 57 out of 636 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Anthony, New Albany

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Apr 2024
Response from Candlewood on 11 Apr 2024
Thank you so much for your feedback. We are currently working on resolving this issue, we sincerely apologize for the inconvenience.

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
This site is a little different than what we expected BUT it was a great facility. Close to I-70, close to shopping, quite neighborhood. Highly recommend
Stayed 2 nights in Apr 2024
Response from Candlewood on 11 Apr 2024
Thank you so much for your kind remarks!

2/10 Terrible

Giovanna

Travelled with partner
Disliked: Amenities, property conditions & facilities
First room we were booked into had not been cleaned. Second room had 1 towel for 2 people, the bathroom door could not close, the kitchen cabinet drawer's handle was only partially attached. another kitchen cabinet door could not be fully opened because it hit the light fixture, the heating did not work, the toilet kept running until my husband fixed it, the water connections were reversed so that cold water came from the hot and hot water came from the cold. When we checked in, they required a $100 deposit for damage. I do not know yet if it has been refunded.
Stayed 2 nights in Mar 2024

10/10 Excellent

silas

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Candlewood on 11 Apr 2024
Thank you so much for your feedback!

2/10 Terrible

JD

I called this hotel and spoke with a lady who I informed I wouldn’t be staying at there hotel, due to work related schedule conflicts. The hotel still charged my card, even though did not stay one night. A courtesy call would of been excellent. Hotel’s cannot be that tight on cash, that they they have to obtain revenue by such means. I work for Spectrum, and I book rooms for 10-15 employees. I guess Drury Hotels will take it’s place.
Stayed 14 nights in Mar 2024
Response from Manager on 15 Mar 2024
Good afternoon,Thank you for letting us know. We would be happy to refund your credit card, please call the General Manager at the hotel, and he will take care of this for you. We hope to see you again!

10/10 Excellent

Jailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location around plenty of stores and food locations. Clean & staff was helpful. Quick last minute get away was pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Kasha

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super quick, staff were friendly, and it was clean!!! I’ll be staying there again next month!!
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was in the process of getting updated. I would like to check it out again when it is all done.
Stayed 3 nights in Sep 2023

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness
Roaches and pubes
It’s nice if you don’t mind sharing a bed with small strangers that didn’t even help pay for the expenses and have tiny hairs left over on the toilet from the previous stay. This place had a nice staff member and looked good. The bed was comfortable but I wouldn’t not stay there again
Stayed 1 night in Jan 2024

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Erianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

jeff

Stayed 1 night in Dec 2023

10/10 Excellent

Aaliyah

Stayed 4 nights in Dec 2023

2/10 Terrible

sherita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nick

Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the 2 bedroom suite was suprised how clean it was and the bed and everything was great no complaints will stay again !!!!!!!

4/10 Poor

Sophia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and the room was clean, but the room smelled very heavily of cigarette smoke, there was no handsoap in the bathroom, and masking tape was covering up all the smoke detectors. It was a convenient place to stay but I will probably not stay there again.
Stayed 1 night in Dec 2023

8/10 Good

cherise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gerald, Cranford

Stayed 3 nights in Dec 2023

8/10 Good

Bri

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Julie

Travelled with family
It was a two bedroom suite. The front door didn’t close right. The TV in the smaller bedroom didn’t work. The bathroom looked either dirty or stained. No discounts were offered.
Stayed 1 night in Dec 2023

2/10 Terrible

steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rhonda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I liked the hotel enough but it was very dirty and needs a lot of updates.
Stayed 1 night in Nov 2023

6/10 Okay

Carl

Travelled with family
Disliked: Property conditions & facilities
Nice rooms, poor remodel.
I expected more simply based on the fact that all of the rooms are suites. The rooms appear to have been recently remodeled with new carpet and freshly painted. However, they neglected to place all of the hinges back on some of the doors and the doors were hard to open because the new carpet is apparently higher than the previous flooring. Nice room, poor remodel. The fundamentals of a remodel is to leave the building better than you found it with doors that close properly.
Stayed 2 nights in Nov 2023

2/10 Terrible

Bobbie

Stayed 1 night in Nov 2023

8/10 Good

Tanya

Disliked: Amenities
Rude staff
Stayed 1 night in Nov 2023

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out we’re quick and easy. Room was very clean and comfortable. Will stay there again
Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was used and unsaved
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
Very polite and efficient staff. Clean room
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very clean! Good condition
Stayed 2 nights in Oct 2023

6/10 Okay

Stephen

Liked: Staff & service
Property was under construction and didn’t have a functional closet. Everything else was comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Arthur

Travelled with family
Disliked: Property conditions & facilities
Was kindly told elevator out of service and no coffee creamer available.
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We did not have any towels in the room. The bathroom floor was covered with water that was running over the toilet tank. Too many problems to give the room a score that is acceptable!
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Unpleasant stay
Not real impressed with suite 123. Found toilet paper holder partially hanging from wall, bathroom sink and shower drains plugged up/very slow draining, light limiting shades on window do not fully cover window and afford you little to no privacy. Kitchen cabinet doors crooked and room smelled like mold. Ceiling above suite creaked loudly every time guest upstairs walked around. Didn't sleep well due to this and ended up leaving at 4:45 am.
Stayed 1 night in Sep 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Never gave a bad review like this before. Room was unclean, dirty towels left in bathroom; no clean ones left. Sketchy guests, or visitors, or whatever they were. This place cant decide if its a hotel or a Section 8 housing. Until it does, IT SHOULD BE REMOVED FROM EXPEDIA.
Stayed 1 night in Sep 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will always stay when in town!!!!!!!!!!!8
Nice place, nice staff, nice area with all the amenities in walking distance. PET FRIENDLY!!!!!!!!!!!!’nnnn
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Stayed 2 nights in Sep 2023

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk lady was very friendly. Hotel is just really old & run down. In desperate need of a remodel. Ok as far as our room being clean. But hallway, stairs, and exterior were a mess. I wouldn’t stay here again until a remodel is completed.
Stayed 1 night in Aug 2023
Response from Pat on 13 Aug 2023
Greetings Rachel:We are happy to hear about our friendly front desk representative. Please know that we are sincerely working towards the exterior concerns you have pointed out. We look forward to serving you again, after renovations.Thanks much!

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Hotel in progress
The hotel is undergoing major renovations which isn’t mentioned in the description. I booked a room with 2 beds. I got a call saying they only had 1 room left and it only had 1 bed. They would comp it if we still wanted it. We made it work. But I’m not that picky about my hotels. Others may have issue with an incomplete room. Staff was very friendly. Did what they could to make the room work for us.
Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug 2023
Michelle, Thank you so much for choosing the Candlewood Suites in St. Charles. We are so sorry that we fell short, but we are thankful that we could make it right. We hope to see you again when you are in the area when our renovation is completed.

4/10 Poor

Katie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Luckily we were only there for one night. The property is run down. I know that the are in the process of renovating but they could at least keep it clean if they are going to stay open during construction. The carpet needs to be vacuumed. Especially the hallway and stairs. Siding needs to be power washed. Window screen have large holes in them. Mirrors in room were dirty. Toilet lid had a burn mark on it. Tv was not facing bed and is too low to watch from the bed. Hallway smelled like animals. Staff was friendly enough and bedding looked clean which is all that truly mattered for one night. Hopefully the property is updated soon.
Stayed 1 night in Aug 2023
Response from Management on 14 Aug 2023
I would like to begin by expressing our sincerest apologies for the less than satisfactory experience you had during your recent stay with us. We deeply regret that we fell short of meeting your expectations, and please know that we take your feedback very seriously.We pride ourselves on providing excellent service and ensuring our guests' comfort, so it is disheartening to learn that we did not achieve this during your visit. We understand the importance of a pleasant and enjoyable stay, and we are genuinely sorry for any inconveniences you may have encountered.Your feedback has been shared with the relevant departments, and we are actively addressing the issues you raised to prevent any recurrence in the future. Please know that we are committed to making necessary improvements based on your valuable input.

6/10 Okay

Sheryl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Taylor

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Pissed
Check in was at 3pm and we were not able to get into our room until 5pm because it wasn’t clean yet… when we had a concert to go to and we’re from out of state. I waited around and around and around with nothing to do because I expected to get into my hotel room and then be able to get ready for the concert….
Stayed 1 night in Jul 2023
Response from Management on 14 Aug 2023
We deeply apologize for the unpleasant experience you had during your stay with us. Your feedback is essential, and we take your concerns seriously. Rest assured, we are investigating the issues you mentioned and working to address them promptly. We hope you will consider giving us another chance to provide you with a much-improved stay in the future.

8/10 Good

Keith

Stayed 1 night in Jul 2023
Response from Ashley on 18 Aug 2023
Dear Keith, Thank you for choosing the Candlewood Suites St. Charles and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible and I'm glad to hear this stay went well. I hope you truly felt at home and will consider staying with us again next time you're in St. Charles

8/10 Good

Bryanne Meredith, Clawson

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved the 2 bedroom suite, something hard to find. The room wasn't as clean as it should have been (last occupant's coffee still in the coffee maker, nuts in the sofabed). Nothing we couldn't fix on our own. Staff was great!(Summer, and I didn't catch the others' names). Our family of six enjoyed our stay and would come back!
Stayed 2 nights in Jun 2023
Response from Management on 14 Aug 2023
Dear Bryanne, Thank you for taking the time to share your feedback about your recent stay with us. Your comments are valuable to us, as they help us improve our services and provide the best experience for our guests. Should your travels bring you back to this area, we would be honored to welcome you again and provide an even more enjoyable stay.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again.

8/10 Good

William, Fort Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Access was a challenge, with the street torn up a block to the west. Once here, all is good, though.
Stayed 1 night in Jun 2023
Response from Front Desk on 14 Aug 2023
William, Thank you for taking the time to share your feedback about your recent stay with us. We are so sorry of the construction that is going on outside of the hotel. Thank you for taking the time to share your feedback about your recent stay with us.

4/10 Poor

Ben

Travelled with family
Disliked: Property conditions & facilities, room comfort
Smoking rooms that say non smoking. They make excuses for unclean and unprofessional behavior. Tell you you are rude by pointing out unclean issues.
Stayed 1 night in Jun 2023
Response from Management on 14 Aug 2023
Ben, I would like to begin by expressing our sincerest apologies for the less than satisfactory experience you had during your recent stay with us. We deeply regret that we fell short of meeting your expectations, and please know that we take your feedback very seriously.We pride ourselves on providing excellent service and ensuring our guests' comfort, so it is disheartening to learn that we did not achieve this during your visit. We understand the importance of a pleasant and enjoyable stay, and we are genuinely sorry for any inconveniences you may have encountered.Your feedback has been shared with the relevant departments, and we are actively addressing the issues you raised to prevent any recurrence in the future. Please know that we are committed to making necessary improvements based on your valuable input.

4/10 Poor

Suhelen

Stayed 1 night in Jun 2023