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Reviews of Homewood Suites by Hilton St. Louis-Chesterfield

3 out of 5
Homewood Suites by Hilton St. Louis-Chesterfield
840 North Chesterfield Pkwy West, Chesterfield, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 456 out of 889 reviews" "
Rating 8 - Good. 253 out of 889 reviews" "
Rating 6 - Okay. 93 out of 889 reviews" "
Rating 4 - Poor. 62 out of 889 reviews" "
Rating 2 - Terrible. 25 out of 889 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Barry

Disliked: Cleanliness
Room was dirty, lots of dog hair everywhere. Also room was right next to side door where guests and, worse, staff stood to smoke, which the smell then came into the room from the aircon. They did move us after complaint.
Stayed 2 nights in Apr 2024
Response from Denise GM on 9 Apr 2024
Dear Barry,I want to start by sincerely apologizing regarding your room condition and location. I'm pleased to hear that the front desk staff moved you promptly.

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was bigger than I expected. Breakfast had a nice variety. There are several restaurants close enough to walk if you choose.
Stayed 2 nights in Mar 2024
Response from Denise GM on 29 Mar 2024
Thank you for giving us a perfect score. We hope to have the pleasure of serving again.Denise HaefnerGeneral Manager

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean and staff was very polite. Very quiet area. Stay was very peacefull. Close to alot of restaurants, and stores.
Stayed 2 nights in Mar 2024
Response from Denise GM on 29 Mar 2024
Thank you for giving us a perfect score. We hope to have the pleasure of serving again.Denise HaefnerGeneral Manager

8/10 Good

Janeya

Stayed 1 night in Jan 2024
Response from Management Team on 30 Jan 2024
Thank you for staying with us.

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room
Stayed 1 night in Dec 2023
Response from Denise GM on 30 Dec 2023
Thank you for your excellent review. We're pleased you enjoyed your stay and look forward to welcoming you back soon!Denise HaefnerGeneral Manager

2/10 Terrible

Le Ann

Travelled with family
Disliked: Staff & service, amenities
We arrived 2 hours after we were suppose to check in and the room still wasn’t ready. We had to wait another 30 minutes for it to be cleaned. There was never anyone at the front desk to help us. There was no bedding in the room for the sleeper sofa. The staff acted like I really put them out asking for a blanket for it to go along with the sheets. One of the rooms keys never worked during our stay even after it was replaced.
Stayed 1 night in Dec 2023
Response from Denise GM on 29 Dec 2023
Dear Le Ann,Thank you for your review. I am sorry that you had an unpleasant stay and that you felt the Staff was not present or friendly. Our team will coached to ensure a better stay moving forward.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good breakfast, great value.
Stayed 1 night in Nov 2023
Response from Denise GM on 22 Nov 2023
Thank you for giving us a perfect score on your review. We hope to have the pleasure of serving again soon!Denise HaefnerGeneral Manager

4/10 Poor

Dakota

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bedding was stained and dirty, toilet paper was empty front desk wasn’t much help with getting new bedding had to ask three times to get a comforter
Stayed 1 night in Oct 2023
Response from ms on 6 Nov 2023
We apologize. We will work with housekeeping to improve.

8/10 Good

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little loud. But that’s not their fault but lots of running and screaming all night. I think someone was recording an album in one room and you can’t hear it down the hall lol It didn’t bother us. But it might bother some people who are sensitive to sound? But what hotel has good insulation? Room was mostly clean. Dishes in cabinets needed to be rewashed. And there was only a half roll of toilet paper. Bathroom could have been swept again. But honestly overall it was clean enough to be comfortable. We will definitely stay again despite the little things. Staff was friendly and helpful with all issues. I would recommend to anyone who needs a more apartment like long stay.
Stayed 2 nights in Oct 2023
Response from MS on 18 Oct 2023
Thank you!

10/10 Excellent

Shanna

Stayed 2 nights in Sep 2023
Response from MS on 12 Oct 2023
Thank you!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MS on 13 Sept 2023
Thank you

6/10 Okay

Nick

Travelled with family and small children
Liked: Staff & service, amenities
Side exterior access door didn't lock, slightly dirtier than typical hotel experiences. Staff were awesome and friendly.
Stayed 3 nights in Sep 2023
Response from MS on 9 Sept 2023
Thank you

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy
I loved the room we had. Witha kitchen small livung room woth pull out couch and a bedroom. Very cozy and comfy suoer nice loghting and tall ceiling and ceilong fans which is awesome! Loved my stay.
Stayed 1 night in Aug 2023
Response from ms on 9 Sept 2023
Thank You

2/10 Terrible

JR

Stayed 1 night in Aug 2023
Response from MS on 9 Sept 2023
Thank you

2/10 Terrible

Lachan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from MS on 9 Sept 2023
Thank you

10/10 Excellent

Taneshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from MS on 9 Sept 2023
Thank you

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was down for maintenance and I had kids with on the trip and they were very upset.
Response from MS on 9 Sept 2023
Thank you

4/10 Poor

Julie

Disliked: Staff & service, property conditions & facilities
Booked this hotel as a mini staycation with my family from StL for the pool, I have two grandkids. Pool was closed and I wasn’t notified or was it noted on the website. Also, my room accommodations weren’t available due to a broken A/C and my family was in different parts of the hotel. Total waste of money! Plus the night manager was extremely rude.
Stayed 1 night in Jul 2023
Response from MS on 9 Sept 2023
Thank you!

6/10 Okay

Dana

Travelled with family and small children
Liked: Staff & service
Pool is out of order!!!! We specifically booked this hotel because of the pool only to find out AFTER we checked and went to swim that it was closed. The temperature was 100 degrees. Otherwise decent hotel. Lobby and breakfast area was clean. Breakfast was good, no waffles. Our room was also decent and updated, but the hallways, elevators, and stairways were dirty and dingy. One factor was likely that housekeeping only comes every 5th day so people put their towels and trash out in the hallways. Great location close to many amenities.
Stayed 3 nights in Jul 2023
Response from ms on 1 Aug 2023
We apologize for pool closure. Thank you for staying.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ms on 1 Aug 2023
Thank you

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and the rooms are always very well laid out. The staff was super friendly and this location in Chesterfield is close to a good amount of shops and restaurants.
Stayed 5 nights in Jul 2023
Response from ms on 1 Aug 2023
Thank you

2/10 Terrible

Donnie

Stayed 1 night in Jul 2023
Response from MS on 9 Sept 2023
Thank you

2/10 Terrible

Holly

Stayed 1 night in Feb 2023
Response from MS on 9 Sept 2023
Thank you

10/10 Excellent

Cecilia, Mundelein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ms on 1 Aug 2023
Thank you

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from ms on 9 Jun 2023
Thank You!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2023
Response from MS on 9 May 2023
Thank you!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from MS on 9 May 2023
Thank you!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sock & bug
I had booked 2 rooms. One room there was a dirty sock still on the floor and was a bug as well crawling on the wall. So therefore that's telling me housekeeping isn't very good.
Stayed 1 night in Apr 2023
Response from MS on 9 May 2023
We apologize for the cleanliness of your suite. We will share your comments with our housekeeping staff so we can continue to improve on our level of service. Thank you again for choosing Hilton!!

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice.
Stayed 1 night in Apr 2023
Response from ms on 8 Apr 2023
Thank you!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were professional and pleasant. Hotel is well-maintained.
Stayed 4 nights in Mar 2023
Response from ms on 29 Mar 2023
Thank you

8/10 Good

MELISSA

Stayed 2 nights in Mar 2023
Response from MS on 9 May 2023
Thank you!

10/10 Excellent

Ieshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Mar 2023
Response from ms on 29 Mar 2023
Thank You!

6/10 Okay

Nickolas

Stayed 2 nights in Feb 2023
Response from ms on 29 Mar 2023
Thank you!

6/10 Okay

Eugene

Liked: Cleanliness, staff & service
Ok hotel in Chesterfield. Staff very nice. Rate was higher than amenities warrant.
Stayed 2 nights in Feb 2023
Response from MS on 3 Mar 2023
Thank you!

10/10 Excellent

Yorleney

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place! This os our second time staying here and we are going to keep coming here! Very welcoming, good breakfast, and super clean.
Stayed 1 night in Jan 2023
Response from Kat on 1 Feb 2023
Thank you for taking the time to let us know how your stay was. We are happy that you love our location! We look forward to seeing you again.

10/10 Excellent

John

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this place, first time in a this line of hiltons hotels which is more basic but Room and staff were great! Enjoyed it will stay there again when in StL
Response from Mrs. Kat on 5 Jan 2023
Thank for taking the time to let us know about your stay!!! We are happy that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Jan 2023
Response from MS on 6 Nov 2023
thank you

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Suzanne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We ended up setting the thermostat at 85 degrees, and it still wouldn't get above 69. And it felt colder than 69 degrees! I think it was more like 65. I asked for a space heater, and they had nothing.
Response from ms on 4 Jan 2023
Thank you choosing our hotel. We apologize for the room temperature during your stay.

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
So quiet and friendly!
Stayed 2 nights in Nov 2022
Response from MS on 24 Nov 2022
Thank you! See you next time!

10/10 Excellent

Mike

Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Kat on 18 Oct 2022
Thank you for taking the time to let us know how we are doing!!! We are happy that you were happy with your stay. We hope to see you again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone should stay here! These people and this place are amazing. We thoroughly enjoyed our stay there. We will be back! Thank you for a wonderful stay!
Stayed 4 nights in Sep 2022
Response from Kat on 22 Sept 2022
Thank you for letting us know how your stay was!!! We are so happy that you enjoyed your stay. We can't wait to see you again. Have a great day.

10/10 Excellent

George

Liked: Staff & service, room comfort
Better like a extra firm bed but nice place
The tub could have used a good cleaning. The beds are extra firm if you like that but i do not. But my stay was great otherwise
Stayed 2 nights in Sep 2022
Response from MS on 6 Sept 2022
Thank you for choosing our hotel.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice 👌
Great customer service, great overall experience, the only thing that would have made it better would be a heated pool and hot tub lol. If that's my only complaint then they must be doing something right!
Stayed 3 nights in Aug 2022
Response from MS on 20 Aug 2022
Thank You!

10/10 Excellent

La Jeana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Tiona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice hotel but a little rough
The hotel was nice but there was a lot of Marijuana smell in the elevator and hallways. There were a few things in the room that were not as clean as i would like.
Stayed 1 night in Aug 2022
Response from ms on 17 Aug 2022
Thank you!

10/10 Excellent

Ragina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, lovely staff
Stayed 2 nights in Aug 2022
Response from MS on 17 Aug 2022
Thank you!

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
We felt there was a lot of deferred maintenance in our specific unit (heavy dust on the ceiling fan, bathroom fan didn't work, doors between bedroom and living room didn't close well for privacy, and so on). The staff was super helpful, though. Everyone we encountered helped us with whatever we needed--towels, mini golf, etc. Shout out to Terry for being the king of breakfast efficiency and service! His cheerfulness made each morning very pleasant and he anticipated needs/kept hotel guests well supplied.
Stayed 3 nights in Jul 2022
Response from ms on 8 Aug 2022
We apologize for room condition. Thank you for staying at our hotel.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from ms on 8 Aug 2022
Thank You!