Lobby

Reviews of Super 8 by Wyndham Mound City

2.5 out of 5
Super 8 by Wyndham Mound City
109 West 8Th Street, Mound City, MO

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 91 reviews" "
Rating 8 - Good. 21 out of 91 reviews" "
Rating 6 - Okay. 17 out of 91 reviews" "
Rating 4 - Poor. 8 out of 91 reviews" "
Rating 2 - Terrible. 6 out of 91 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Travelled with family
It was a nice stay but everything just felt okay
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello Amy, We appreciate your feedback and are glad you had a pleasant stay overall. Should you have any suggestions for improvement, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice people! We went and seen Messi play in Kansas City and my son ended up giving the owners son one of his Messi jerseys. Very nice place
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Heather,We truly appreciate your kind words and are thrilled to hear about your positive experience interacting with our staff. It's heartwarming to hear about the special connection made between your son and the owner's son during your visit. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Arlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay so much a few days earlier, we decided to stay here again on our way back home. The staff were very helpful and friendly. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Arlin,We are pleased to hear that you had a positive experience during your stay with us. Our team always aims to provide excellent service to all our guests, and we are glad to know that you found our staff helpful and friendly. Ensuring that our rooms are clean and comfortable is a top priority for us. Thank you for your feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Svetlana,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Amanda,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Arlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super-friendly. The room was very clean. The location was perfect, just off the Interstate highway. The town has a couple really nice shops nearby.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Arlin,We are thrilled to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and our convenient location near the Interstate highway and charming local shops. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Dawn,We're thrilled to hear that you enjoyed your stay with us! Your positive feedback is truly appreciated. Thank you for taking the time to share your experience with us. We hope to welcome you back again soon.

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Oct 2023
Response from Manager on 10 Jan 2024
Hello Tammi,Thank you for choosing our hotel for your stay. We're glad to hear that you found our property clean and convenient, which are both qualities we strive to provide for our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Small town friendly and very clean. This hotel far exceeded our expectations and was so much better than the big city money grabbing corporate rip offs down the highway. These small town hidden gems have all been forgotten about.
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Peter,Thank you for your kind words about our hotel. We pride ourselves on providing a friendly and clean environment for our guests. It's great to hear that we exceeded your expectations. We appreciate your support for small town establishments like ours.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value! Exceptionally clean and accessible!
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Marilyn,Thank you for your positive review of our hotel! We're delighted to hear that you found our establishment to be of excellent value and exceptionally clean. Our team works hard to maintain high standards of cleanliness to ensure our guests have a comfortable stay. We appreciate your feedback and hope to welcome you back again in the future.

8/10 Good

Vicki

Liked: Property conditions & facilities, room comfort
Kids bling to owner or employees are jumping around. Noisy
Stayed 2 nights in Dec 2023
Response from Manager on 21 Dec 2023
Hello Vicki,Thank you for sharing your feedback regarding the noise disturbance caused by children on our property. We understand that a peaceful environment is important for all our guests. Please feel free to reach out to our management team directly at the hotel so that they can address your concerns further. We appreciate your understanding and apologize for any inconvenience caused.

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To say I was disappointed would be an understatement. Desk people flat out lied when asked questions. The Web site showed pictures of a pool when I asked about the pool when I checked in I was told that it was under renovations. When I asked the desk person in the morning he said that there never was a pool and it was a problem with the Web site then later said that it was filled in and they were going to dig it out again in the spring. Will never stay here again.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Greg, We apologize for any confusion regarding the pool. We strive to provide accurate information on our website and apologize for any discrepancies. We appreciate your feedback and will ensure that our staff is properly trained to address guest inquiries. We hope you will consider staying with us in the future for an improved experience.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Start with perfect and work back. I was a late arrival. The clerk seemed shocked that I showed up as he had called me to confirm whether I was a no show and I didn’t answer. I don’t answer random numbers and he didn’t leave a voicemail. Luckily he didn’t give my room to someone else. It was pre-paid, so this is a weird practice! Next odd thing is the “Free Breakfast” ZERO protein. It was Waffle, toast, cereal or packaged muffins. The hotel is one of only a couple of options in town and to me, after staying there almost a week, I still believe is the best option. If you are going for the Refuge, this is a really great place to stay. It’s only a few minutes, convenience stores, grocery stores even restaurants all within a few blocks/short walk. And it’s right on the interstate!
Stayed 5 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Thomas,Thank you for choosing to stay with us and sharing your feedback. We apologize for any confusion regarding your late arrival confirmation call. As for our breakfast offerings, we appreciate your input and will consider it for future improvements. We are delighted to hear that you still believe our hotel is the best option in town and that our location was convenient for your needs. We hope to welcome you back on your next visit.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like was no coffee maker in the room
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Russell,Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your opinion and will take it into consideration for future improvements. Please feel free to contact our management team for further assistance or suggestions.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello David,Thank you for your kind feedback! We take great pride in providing clean rooms and friendly service to our guests. We hope to welcome you back again soon!

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel with restaurants close by. Walls are a little thin.
Stayed 3 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Aaron,Thank you for your feedback! We apologize for any inconvenience caused by the thin walls. Please let us know if there is anything we can do to make your stay more comfortable.

10/10 Excellent

Dalton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun spa in room
Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Thank you for the review. We are glad that you enjoyed your stay.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hello James,Thank you for your positive rating! We're glad to hear that you had a pleasant stay with us. Please let us know if there's anything else we can assist you with.

4/10 Poor

Steve

Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Steve,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Christy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a King room and upon arrival was advised they had none, despite the fact that this site still showed availability of a King room. Asked for restaurant recommendations and hostess mentioned a Mexican restaurant nearby, but would not provide any more information than that. Finally found the Mexican restaurant which was closed. Upon getting into room, there were no lights working over bathroom sink so had to ask for different room.
Stayed 1 night in Oct 2023
Response from Manager on 5 Oct 2023
Hello Christy ,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Poor

Joann

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I’m honestly not happy with our stay. I booked it because the description said it sleeps 5. I thought maybe there was a pull out or something. Not sure why it’s advertised that way. One of my kids had to sleep on the floor. If there was another option I would have checked out and left but with it being family weekend at northwest, leaving wasn’t an option.
Stayed 2 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Joann, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Lawney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Lawney,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Okay

Rebecca

Smelly
Not the greatest place. Front desk was having to answer calls while we were checking in. Room was not crisp, meaning bedding was worn. Room smelled of soured carpet. It was a “have to” or we would have asked for another room. It was a late check in after traveling all day. Wyndham’s name was one of the reasons we booked. We won’t stay at another. No elevator. It is pet friendly, could be cause of carpet smell.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Rebecca,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our elevator and front desk. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Gidget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice older hotel. Was very clean and staff was nice.
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello Gidget ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Indiana
Very nice and helpful
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Hello Cindy,We appreciate the comments, especially with regards to your opinion of our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Jim

Disliked: Cleanliness, property conditions & facilities
Hotel isn’t being kept up well. Room key machine was broken so they had to let us into our room whenever we returned. Bathroom sink drained extremely slow. No pop or food in vending machines No fresh towels given. We had to take used towel’s to front desk to get clean ones. Probably our last stay there
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hello Jim, Thank you so much for bringing to our attention the issues that you encountered with our key cards. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Good

Crystal

Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Crystal,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jose

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time safe and comfortable
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Jose,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Kathleen, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Sherry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 9 Aug 2023
Hello Rafael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

vicki

Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello vicki,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

betsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in.
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Hi Betsy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, easy check in and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Jodi, Caldwell

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in the tub (and a big wad of hair) food all over the floor, blood on the bedding and not the kind that had been washed, the pillows were used. I do not believe the room had been cleaned. I would have asked to be moved but we had got in very late. I will not be staying there again or any of the super 8. Every one of them have been dirty but not like this one. This one was worse. I use to stay in the super 8s all the time. I will be changing hotel chains.
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Jodi,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Jul 2023
Response from Manager on 29 Jul 2023
Hi Felix,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, there was a large frig with accessibile sink and cooktop
Stayed 1 night in Jul 2023
Response from Manager on 22 Jul 2023
Hello Sherry,It means so much to have earned your business. We appreciate the feedback regarding our sink. Please do come see us again.

10/10 Excellent

Dwight

Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
Hello Dwight,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Hector

Stayed 1 night in Jul 2023
Response from Manager on 5 Jul 2023
Hello Hector,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Steven

Liked: Staff & service
It was loud and noisy. We reserved a king with pull out sofa but our room was just a king room with no sofa.
Stayed 1 night in Jun 2023
Response from Manager on 28 Jun 2023
Hello Steven, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, front desk nice. We got the jacuzzi suite and it was fabulous!
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Jessica,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and also our jacuzzi. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for stop on road trip
On our way home from long trip and stopped here. Check in was very easy. Staff is friendly and professional. Our room was clean and comfortable. Breakfast was adequate. The only downside, the fan in bathroom was excessively loud and needs repair.
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Hello Rita,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and comments about our breakfast. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Samuel, Fleetwood

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 26 Aug 2023
Hello Samuel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was pretty much what you would expect it to be. One frustration for me was the internet was poor at best to not working the last 36 hours of my stay. Breakfast is a real stretch but it is something. The room was fine and enjoyed that.
Stayed 2 nights in May 2023
Response from Manager on 12 Jun 2023
Hi Allan,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our wifi, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 Good

Pat

Liked: Cleanliness
Disliked: Property conditions & facilities
The beds look like they were slept in or someone doesn’t know who to make a bed. The carpets in the room needed a good cleaning there were bad spots all over.
Stayed 2 nights in May 2023
Response from Manager on 12 Jun 2023
Hi Pat,Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit

4/10 Poor

Mo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s one of those traps where you either get an overpriced room or sleep in the car. It’s the exorbitant money, it’s really a $40/ night stay. Just saying.
Stayed 1 night in May 2023
Response from Manager on 12 Jun 2023
Hello Mo, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

Kathy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Pool was not operational. Pullout mattress cover had numerous dead bugs. Staff was very nice however and breakfast was okay.
Stayed 1 night in Apr 2023
Response from Manager on 12 Jun 2023
Hello Kathy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Monica Jimmie

Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Management on 14 Apr 2023
I'm sorry you had a bad stay. Can you please give me details as to why it was terrible so we can improve? Thank you.

10/10 Excellent

Gena

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, bed was comfortable, room clean, staff friendly
Stayed 1 night in Apr 2023
Response from Management on 5 Apr 2023
Thank you. We are glad you enjoyed your stay. It was a pleasure having you stay with us.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Management on 2 Apr 2023
Thank you for your review. Please let us know what we can do to improve your stay.

10/10 Excellent

wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I-29. Decent room for price. Property clean. McDonald’s next door
Stayed 1 night in Mar 2023
Response from Management on 2 Apr 2023
Thank you for the excellent review. We are glad you enjoyed your staff with us. We hope to see you again.