“Oasis”

Jetwing era hotel is a very quiet comfortable hotel-an oasis!. The sea view rooms are very large,clean and well appointed. The staff are extremely friendly, very efficient and always ready to help. I loved my stay and will definately return

“Beware the "Garden Suite"”

We were showed to our "Garden Suite" and we found it about 3 steps away from the front door to the hotel. The door and the windows open to the hotel lobby. This was the only room they had for us and so we refused it. Luckily, Jetwing owns another property about 15 minutes down the road called Mosvold Villas. This is a 6 room boutique hotel, and we stayed there at the same rate. It was an easy transition, but a little disappointing given that the Jetwing Era Beach looked nice and we typically like to stay in bigger places. If we go back to Galle we'll most likely stay in the Jetwing Lighthouse or the Fortress. The staff didn't give us any trouble at all over the whole thing and the rooms looked like they were taken care of, although the rooms at Mosvold were bigger and nicer. Not a bad experience overall.

“Disappointing!!”

The refreshing drink on arrival was very welcoming as were the staff... but.the room was not as described on the website nor was the photo!!! When asked where the room was that was shown on the website I was told they didnt have one like it there! The bedroom I had was,as all other rooms,one with a seaview which would have been nice to appreciate but because of a communal balcony meant that you had to close the curtains for privacy! Perhaps it would make more sense to have wooden venetian blinds that are both easier to clean ,more in keeping with the rest of the surroundings and allows guests to actually enjoy the seaview with privacy. Grubby curtains both on the windows and around the bed..unhygienic blanket on the bed..perhaps a washable quilt would be more pleasant. No accessible socket for the kettle.Blind over window into bathroom doesnt fit. The bathroom leaked from various points in the ceiling...had no ventilation...water r remained in a puddle in the shower base so was very unhygienic.......the mirror was in the most bizarre place..no soap... and shampoo etc presented in tired tatty box.No bath robes ..and 'slippers' were pre.worn flipflops. The staff do their best with what they have but overall it needs attention particularly in cleanliness and a little more effort in making it not so tired looking. The location of the hotel is idyllic and its a shame that it doesnt maximise its potential,