Poolside views

Reviews of Cinnamon Citadel Kandy

4 out of 5
Cinnamon Citadel Kandy
124, Srimath Kuda Ratwatte Mawatha, Kandy

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 292 reviews" "
Rating 8 - Good. 106 out of 292 reviews" "
Rating 6 - Okay. 31 out of 292 reviews" "
Rating 4 - Poor. 9 out of 292 reviews" "
Rating 2 - Terrible. 6 out of 292 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sudhir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cinnamon Citadel Kandy on 16 Feb 2024
Dear Value Guest,Greetings from Cinnamon Citadel!Thank you for choosing our hotel as your preferred hotel in Kandy. We appreciate your patronage and look forward to seeing you aging at Cinnamon Citadel Kandy!Thank you & regards. Team of Cinnamon Citadel Kandy !

10/10 Excellent

Dilip C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023
Response from Cinnamon Citadel Kandy on 9 Jan 2024
Dear Value Guest,Greetings from Cinnamon Citadel !Thank you for your positive review. We are glad that you enjoyed your stay at Cinnamon Citadel Kandy. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Team Cinnamon Citadel Kandy.

8/10 Good

Ravitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cinnamon Citadel Kandy on 6 Jan 2024
Dear Value GuestGreetings from Cinnamon Citadel !Thank you for choosing Cinnamon Citadel as your preferred hotel. We are happy that your stay met all expectations Hoping to see you again soon.Thank you & regards, Team Of Cinnamon Citadel Kandy!

6/10 Okay

rajadurai noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location Friendly staff, Insipid food
Stayed 2 nights in Oct 2023
Response from Cinnamon Citadel Kandy on 19 Oct 2023
Dear Mr.Noel,Greetings from Cinnamon Citadel !Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that Cinnamon Citadel Kandy met your expectations, and you had a pleasant and comfortable stay with us. Whilst thanking you for your patronage, we do look forward to welcoming you to Cinnamon Citadel once again! Thank you & regards,Team Cinnamon Citadel Kandy!

8/10 Good

Amika, brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Anuradha on 10 Sept 2023
Greetings from Cinnamon Citadel !Dear Ms.Amika,Thank you for choosing our hotel as your preferred hotel. We hope that your stay was memorable by providing outstanding service.We are looking forward to welcoming you again at Cinnamon Citadel Kandy !Thank you & regards,Team of Cinnamon Citadel Kandy

6/10 Okay

GOWRI

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023
Response from Team Cinnamon Citadel on 27 Jul 2023
Dear Gowri,Greetings from Cinnamon Citadel! We are saddened to read your review and to learn of your disappointment. We sincerely apologize for the inconvenience caused during your stay. Please be assured that we will investigate the areas you have mentioned and take corrective measures. We would like to welcome you back to an improved experience at Cinnamon Citadel Kandy. Thank you for your patronage. Best Regards, Team Cinnamon Citadel

8/10 Good

hajer

Stayed 2 nights in Jul 2023
Response from Anuradha on 10 Sept 2023
Greetings from Cinnamon Citadel!Dear Mr.Hajer,Thank you for choosing Cinnamon Citadel as your preferred hotel. We are happy that your stay met all expectations Hoping to see you again soon.Thank you & regards,Team of Cinnamon Citadel Kandy

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hitel
Stayed 4 nights in Jun 2023
Response from FOM on 2 Jul 2023
Dear Manju,Greetings from Cinnamon Citadel! Thank you for staying with us and rating us. We look forward to welcoming you back.Regards,Dulanjan KumarasiriFront Office Manager

6/10 Okay

Ian

Liked: Cleanliness, room comfort
Mixed bag
Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023
Response from Anuradha on 11 Sept 2023
Dear Mr.Ian,Greetings from Cinnamon Citadel!Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We will surely take note of all the points to improve ourselves further. Thank you & Regards,Team of Cinnamon Citadel Kandy !

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, staff & service
Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.
Response from Team Cinnamon Citadel. on 6 Feb 2023
Dear Piyush,Thank you for taking your valuable time in sharing your experience with us.We are overjoyed to realize that you have had a wonderful time at our property, and we were able to make a pleasant mark in your holiday memories. While thanking your kind review, we would love to welcome you back to our property for another wonderful time.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Stayed 2 nights in Sep 2022
Response from Dulanjan Kumarasiri on 30 Sept 2022
Dear Valued Guest, Greetings from Cinnamon Citadel!Thank you for visiting Cinnamon Citadel and taking time to review about your stay. We are delighted to receive such great comments on most of the aspects which explains your stay being brilliant. Thank you for recommending the resort to other travelers. We all look forward to the opportunity of welcoming you again.

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice and helpful.
Stayed 4 nights in Jan 2022
Response from Team Cinnamon Citadel Kandy on 11 Feb 2022
Dear Lise, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

8/10 Good

Kishalaya

Travelled with family
Liked: Cleanliness, staff & service
Great view of the river and adjoining woods...Very serene
Stayed 3 nights in Dec 2021
Response from Team Cinnamon Citadel. on 14 Jan 2022
Dear Kishalaya, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Stayed 2 nights in Jan 2022
Response from Team Cinnamon Citadel on 10 Jan 2022
Dear Ralph, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and we are delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

Alasdair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Raelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Stayed 2 nights in Jan 2020
Response from Siraj Khan on 27 Jan 2020
Dear Guest, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Siraj Khan on 27 Jan 2020
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
Stayed 3 nights in Jan 2020
Response from Siraj Khan on 23 Jan 2020
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Pranav Kumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!
Beautiful view of River Mahaweli
Nature, Tranquility & Bliss
Stayed 1 night in Jan 2020
Response from Siraj Khan on 23 Jan 2020
Dear Pranav Kumar, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back at our resort to yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens are great pool is nice Staff were nice and helpful
Stayed 3 nights in Dec 2019
Response from HIllary on 5 Jan 2020
Dear Guest, Thank you for taking the time to share your comments online following your recent stay with us. We are delighted to read your excellent feedback on our hotel services and facilities. Your comments are great encouragement for us to continue our commitment to service excellence. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Tahmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect First Stop!
I stayed here with my fiance for 2 nights and it was amazing. This hotel is pretty luxury without the several hundred dollar price tag, and really convenient for so many reasons. Our flight arrived in the middle of the night and we went straight to this hotel, so we arrived at 6:30am when the normal check-in time is 2pm. They were booked solid so they couldn't check us in right away, but they were SO nice about it, even though it's not their responsibility to allow us such an early check-in. They even let us have the complimentary breakfast that morning, which we weren't entitled to. By the time we finished eating and spending some time in the beautiful lobby, some guests left and they were able to get us in a room by 8:30am. During our stay, we didn't spend much time in the hotel because we were out in the town or Dambulla/Sigirya area, but the time we did spend there was so nice. The rooms were always clean and the staff bent over backwards to make sure we were happy and comfortable. The pool is clean and beautiful and views of the river are really cool too. Would 1000% recommend this hotel. P.S. - they also had driver accommodations, which was very helpful for us
Stayed 2 nights in Dec 2019
Response from Hillary on 4 Jan 2020
Dear Tahmina, Thank you for having chosen The Cinnamon Citadel Kandy for your stay and for highlighting the pleasant experience you had with us through such a wonderful review online Thank you for your kind and wonderful words of praise for the team who ensured detailed attention to all aspects making your trip comfortable. The team at Citadel endeavours to give the best of their services and attention at all times to make the vacations of our every guest memorable. We are fascinated to read that the efforts made by the team contributed to your stay with us and that you were able to take back fond memories of your stay. We have shared your kind feedback with our entire team and they are very glad to have been able to assist you and for having being given the opportunity of creating everlasting memories. This will motivate all our team members to continue to strive harder to excel in providing memorable experiences to our guests. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

HARSHA S

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay at an amazing property
Fantastic property. Rooms were spacious, clean and comfortable with all amenities. Poolside is great, had a wonderful breakfast spread. Staff were courteous and nice. Service is on the slower side. Took 30 mins to get us a pot of coffee (room service) and 45 mins to serve dinner for two dishes. This seems to be the norm across Sri Lanka though
Stayed 2 nights in Dec 2019
Response from Hillary on 3 Jan 2020
Dear Harsha s, Thank you for staying at the Cinnamon Citadel Kandy during your recent trip to Sri Lanka. We are delighted to read your review and thank you for taking the time to write such excellent feedback. The entire team were very pleased knowing that you had a fantastic and comfortable stay with us and have created long-lasting fond memories of your stay with us. Thank you for choosing to stay with us and we hope to welcome you back for many more memorable stays with us. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Would recommend to anyone
Great breakfast & lovely location by the river. Great pool.
Stayed 2 nights in Dec 2019
Response from Hillary on 31 Dec 2019
Dear Guest, Thank you so much for having chosen The Cinnamon Citadel Kandy, It gives us immense pleasure to note that you enjoyed all aspects of your stay with us. We wish to express my sincere gratitude for the five-star rating you have offered for the product, the team and our services. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day. Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rnight stay
Really liked this hotel in a lovely setting. V spacious well equipped bedroom. Unfortunately out stay was too short
Stayed 1 night in Dec 2019
Response from Hillary on 28 Dec 2019
Dear Mary Thank you for sharing your feedback and a four-star rating on following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed the hospitality and services provided during your stay and that we were able to live up to your expectations. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Wish you a pleasant day. Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar/terrace, pool, excellent food and service
Stayed 1 night in Dec 2019
Response from Siraj Khan on 23 Jan 2020
Dear Guest, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Kandy
Cinnamon Citadel Kandy is a nice hotel just along the river outside of Kandy. Nice pool (not huge), food is good, service is friendly. Rooms are funky 1970's style. Overall we enjoyed our stay. Note: despite what the description says, this is not walking distance to town.
Stayed 2 nights in Nov 2019
Response from Hillary on 14 Dec 2019
Dear Guest, Thank you very much for your kind review. It is great to know that you had a wonderful time at the Cinnamon Citadel Kandy. We always try to perfect our service to ensure that guests have the best experience possible. We hope to have a chance of welcoming you back on your next holidays to Kandy. We would love to give you hospitality again at Cinnamon Citadel Kandy Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have booked the hotel for my mom’s birthday and arranged a room plus breakfast for two days. Later I changed it as my sister was able to go as well. There were initial issues when they go as booking was for two people however the food and beverage manager, Mohan, stepped in and sort everything and my parents had the most fantastic time. Great food, location and wonderful staff. Highly recommend 😃
Stayed 2 nights in Dec 2019
Response from Hillary on 10 Dec 2019
Dear Guest, Thank you for choosing Cinnamon Citadel to celebrate your mom’s birthday and encouraging comments and for taking the time and the effort to write us a review. We are happy to see great comments about the service and facilities that highlighted the experience you had whilst a guest at our hotel. We will share your assessment with the team especially Mohan and they will appreciate your very positive feedback, as it will continue to motivate them to perform at this level. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food at the resturant great breakfast spread and great dinner buffet spread , great views of the river side
Stayed 2 nights in Nov 2019
Response from Hillary on 28 Nov 2019
Dear Guest, Thank you for staying at the Cinnamon Citadel Kandy during your recent trip to Sri Lanka. We are delighted to read your review and thank you for taking the time to write such excellent feedback. The entire team were very pleased knowing that you had a fantastic and comfortable stay with us and have created long-lasting fond memories of your stay with us. Thank you for choosing to stay with us and we hope to welcome you back for many more memorable stays with us. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower fan
Fan in shower was not strong enough for the steam
Stayed 1 night in Nov 2019
Response from Hillary on 12 Nov 2019
Dear Darryl, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly invaluable to us and we will certainly take the highlighted area in to consideration for the area of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was excellent. Our only disappointment was the lack of Sri Lankan food in the la a carte menu. Other than that, a beautiful location, delightful service and a relaxing few days.
Stayed 2 nights in Sep 2019
Response from Hillary on 27 Sept 2019
Dear Guest, It was wonderful to have you stay at The Cinnamon Citadel Kandy and thank you for taking the time to review us online and sharing your experience. We are delighted to know that we were able to live up to your expectations and make your stay comfortable. We have noted down your concern areas will be looked into. We hope to continue being your preferred hotel for all future stays. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful place to stay in Kandy. Beautiful hotel, great staff, and exquisite food.
Stayed 1 night in Sep 2019
Response from Hillary on 26 Sept 2019
Dear Guest, We appreciate your time to share your feedback following your recent stay with us. We are glad that you were impressed with our excellent product and location. We want all our guests to have a memorable stay and strive hard to accomplish the same. Your positive feedback is very motivating and has boosted up our confidence Thank you once again for the feedback and we look forward to welcoming you in the near future. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

6/10 Okay

Anonymous

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Needs updating. No lift in upgraded room wing. Poor water pressure.
Stayed 2 nights in Sep 2019
Response from Hillary on 23 Sept 2019
Dear Guest, Thank you for sharing your feedback following your stay at Trinco blu by cinnamon It is with regret to have learned of your overall experience with our product was not up to your expectations with us. We have taken note of your valuable feedback. Rest assured that this has been discussed with the management team and will take some necessary measures in order to ensure the improvements. We do hope that you may reconsider your decision to stay with us again. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Prashanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
it was great hospitality extended by the Hotel. Friendly staff & great atmosphere
Stayed 1 night in Sep 2019
Response from Hillary on 21 Sept 2019
Dear Prashanth, Thank you for taking the time to share your comments online. We are delighted to read your excellent feedback on our hotel services and facilities. Your comments are a great encouragement for us to continue our commitment to service excellence. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hillary on 30 Aug 2019
Dear Guest, Thank you so much for choosing to stay with us again and also for taking the time and effort to share the rating online. We are constantly striving to improve and make our Guest’s experiences more enjoyable and satisfying and your ratings are valuable to us. We are delighted that you enjoyed your stay with us and hope that we will have the opportunity to welcome you back soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great, service also great .great welcome
Stayed 1 night in Aug 2019
Response from citadel on 28 Aug 2019
Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

6/10 Okay

Ann

Liked: Staff & service
Hotel rooms could be better...
The hotel room is dated, still using key lock. A lizard fell on the vanity table top while i was washing my hands and fortunately not on my head!! The room balcony is not worth sitting out. Room is not soundproof, could hear people talking outside and my room was allocated near the bar hence could hear the band playing. However on a good note, the hotel food is good and a rather friendly hotel team with good service.
Stayed 2 nights in Jul 2019
Response from citadel on 31 Jul 2019
Dear Ann, Thank you for sharing your comments following your stay with us. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into. Once again thank you for choosing us for your holiday. We look forward to having you for a more memorable stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hillary on 14 Jul 2019
Dear Sarah, Thank you so much for having chosen The Cinnamon Citadel Kandy, It gives us immense pleasure to note that you enjoyed all aspects of your stay with us. We wish to express my sincere gratitude for the five-star rating you have offered for the product, the team and our services. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day. Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

Prabhathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place with great service
We loved our stay in cinnamon citadel Kandy. The service was excellent. Bhagya, Manjula, Thilina, Fashan and Arvinda were great hosts. We will definitely come back next year too.
Stayed 3 nights in Jun 2019
Response from Hillary on 30 Jun 2019
Dear Prabhathi Thank you for choosing to stay at The Cinnamon Citadel your trip to Kandy and for taking the time to share your review online, At Citadel we are committed to providing our guests with the highest quality services and facilities and we are glad Bhagya, Manjula, Thilina, Fashan and Arvinda could make an impression with the service he provided at our hotel. Service is something we take great pride in and it is comments such as yours that make all our hard work worthwhile. Our team is very pleased to hear your feedback. Thank you again and we look forward to welcoming you back to our hotel. Wish you a pleasant day Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

10/10 Excellent

miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel in Kandy!
Fantastic hotel with the most amazing pool and open style lounge areas! The Staff were super friendly and helpful - Definitely recommend!!
Stayed 4 nights in Mar 2019
Response from citadel on 19 Apr 2019
Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel complex next to the river about 5km from Kandy centre. Decent spot, with nice facilities, friendly staff and good breakfast.
Stayed 2 nights in Mar 2019
Response from JohnKeells on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking hotel
This is an amazing property. The location and hotel design is breathtaking! Oh, did I mention the food..... everything you can imagine and totally fresh. A must stay while in Kandy.
Stayed 3 nights in Mar 2019
Response from JohnKeells on 31 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kandy Cinnamon
Check-in was very quick with a cold drink and cold towel. Our room was on the ground floor over looking the river, very clean with all the usual amenities. We had an excellent meal which was very reasonably priced. A little away from Kandy city but taxi service was available. A very nice pool area and morning breakfast was a treat. All in all a good experience.
Stayed 1 night in Mar 2019
Response from JohnKeells on 31 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Truly incredible. Nestled in the hills on the river, Cinnamon Citadel was an oasis for our stay in Kandy. Amazing service. Amazing pool.
Stayed 2 nights in Feb 2019
Response from JohnKeells on 4 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from JohnKeells on 31 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great surroundings. Staff always willing to help with queries. Also great choice of food.
Stayed 8 nights in Jan 2019
Response from JohnKeells on 5 Feb 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with rooms which overlook the river Excellent bar and pool and great breakfast Avoid rooms which are far from main building beginning with 300 not only far with steps but also sound proofing from corridor to bathroom lacking
Stayed 2 nights in Jan 2019
Response from JohnKeells on 30 Jan 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Citadel on 26 Jan 2019
Dear Guest. Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. It is appreciated if you could write us to our website in order to better ourselves further. We would like to thank you for choosing us. We look forward for your next visit at our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful. Room was very clean. Hotel location is very good, close to river and around 15 minutes from the city centre.
Stayed 3 nights in Jan 2019
Response from kalhari on 29 Jan 2019
Dear Sir / Madam, Thank you so much for choosing Cinnamon Citadel Kandy, as your holiday destination and thank you so much for sharing your experience. It's indeed a pleasure to read that you enjoyed the hotel and its facilities and we are glad that you had a great time. We at Citadel Kandy strive to exceed our guest expectations at all times and we are pleased to read that we were able to do so. Whilst thanking you for your review, we sincerely look forward to the pleasure of welcoming you in the near future. Best Regards, Kalhari pathirathne Lifestylist Cinnamon Citadel Kandy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean well presented hotel in a picturesque location. The food is very good and overall we had a very good experience.
Stayed 1 night in Jan 2019
Response from JohnKeells on 17 Jan 2019
Thanks for staying with us. We appreciate your feedback!