Exterior

Reviews of Riverdale Inn

2 out of 5
Riverdale Inn
1500 Riverdale Street, On Route 5, West Springfield, MA

Reviews

5.8
Rating 10 - Excellent. 138 out of 926 reviews" "
Rating 8 - Good. 189 out of 926 reviews" "
Rating 6 - Okay. 186 out of 926 reviews" "
Rating 4 - Poor. 203 out of 926 reviews" "
Rating 2 - Terrible. 210 out of 926 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Travelled with family, Travelled with pets
Liked: Staff & service
A lot of garbage along edge of property. Police showed up the second night. Beds were comfortable
Stayed 2 nights in Mar 2024

8/10 Good

Ruben

Stayed 7 nights in Dec 2023

10/10 Excellent

Nelida

Stayed 7 nights in Dec 2023

6/10 Okay

Christina

Travelled with family
Disliked: Amenities
Lights didn’t work, hair dryer wasn’t safe
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place
Very clean but the building smelled like cigarettes. Staff was courteous and personable.
Stayed 1 night in Nov 2023

10/10 Excellent

Nelida

Stayed 7 nights in Dec 2023

10/10 Excellent

Debra

Stayed 2 nights in Dec 2023

2/10 Terrible

CRAIG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very disgusting
Stayed 1 night in Oct 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet
Stayed 1 night in Nov 2023

6/10 Okay

Allan

Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Signage was a paper half taped to the entry door. From outside you can observe that the shades were off track in many rooms. Shady at best. Can’t speak to cleanliness of rooms; left after seeing lobby, clientele, and talking to clerk. Expedia snipped a days stay from refund.
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
It was gross! There were stains on the bedding and carpet. Smelled like cigarette smoke.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE!
Front desk attendant was rude. First room the toliet leaked and was told there was only 1 room left and it was for emergencies. Room had pateches of wallpaper peeling off the walls. Heater didn't work so the room was FREEZING! Yelling up and down the hallways. Fridge did not work.
Stayed 1 night in Nov 2023

4/10 Poor

Sarah

Travelled with group
Disliked: Cleanliness, staff & service
Not impressed!
I wish I had taken photos. When I went to plug in the phone charger, there was a bug that came out of the outlet. One of the drawers was full with crumbs, and the bathroom toilet kept clogging. When I went to check in the person behind the counter was too busy, placing the order for Chinese food and had me wait. The room should’ve been 99+ tax up to 123+ the $12 cancellation fee and I ended up paying 173 again I wish I had taken pictures.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything worked - shower, tv, heat and wi-fi. The only problem was that the bathroom sink counter was not clean. I had to clean it with damp napkins to get rid of the built up crud.
Stayed 1 night in Nov 2023

4/10 Poor

matthew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only if no other choice
We booked a king bed only to learn no rooms with kings were clean. Heat was alright but a constant drip could be heard. Got a 2 double bed. No breakfast. No coffee maker in room. None of us slept well. Asked about partial refund and was refused. The shower was nice. Otherwise, not worth the cost.
Stayed 1 night in Nov 2023

8/10 Good

Surona

Stayed 1 night in Nov 2023

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filthy: chair had white dust all over; windowsill was covered with dirt, dust, ashes; windows didn't close fully; toilet rocked noisily; hotel doors to parking lot had a hole where the lock had been removed. No signage indicated this is "Riverdale Inn"; rather all signage (and wifi network and password) pointed to this being a Super 8. Loud party at the entrance until the wee hours, complete with music from an 18-wheel truck in the lot, and shouting. Halls reeked of pot. Shower rod was disconnected from the walls on both ends of the tub, so that water could not be prevented from flowing onto the bathroom floor. Only 3 lights in the room: either side of bed and next to the window; there was also a desk in the room, but it had no light on it.
Stayed 4 nights in Oct 2023

6/10 Okay

Mark, Bristol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Tina

Stayed 1 night in Oct 2023

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diappointed very run down
We were attending a local concert and wanted an economical hotel to avoid driving a couple of hours aftreward. The price was right, the facility wasn't. The parking lot had pot holes, one large enough for a whole tire to fall into. The hallway smelled like dog. The non-smoking room smelled mildly of smoke. Each of the two chairs had an arm coming off.The toilet had the wrong seat and was loose and moved. The area outside the side entrance was strwn with trash. Check in was problematic: computer problems, unable to print, finally given room keys in desperation. This must be regularly complained about. When checking out weren't even asked "How was your stay"? Wouldn't recommend this facility that was recently taken over from Super 8 to anyone.
Stayed 1 night in Oct 2023

4/10 Poor

Anita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverdale Inn is a Super 8 motel, it smells old and the surroundings were littered. Staff were not welcoming. It needs to be honest about what it is an old run down motel.
Stayed 1 night in Oct 2023

2/10 Terrible

Alexsis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was dirty ! Blanket on bed ahd white stuff and bathroom had Pisa and cigarettes in the toilet like if someone was just in the room , was so scared didn’t even stay the night was too scared .
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is DISGUSTING. Rubber mat in shower that was clearly never moved to clean tub. Every single thing reeked of smoke. Smoke detector was removed from our room obviously so people could still smoke in there. No screen on window. Took the blankets off the bed because it didn't seem like they were very clean to see burn holes in the blankets and the mattress cover. The smell was so strong. It was also very difficult to sleep with the noise coming through very very very thin walls. Area around property was filthy and disgusting.

4/10 Poor

Telma Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Beatrice

Disliked: Cleanliness, property conditions & facilities
Worn down and tired property. Garbage in front lot. Badly needs new carpeting and a replacement of the ductwork to get rid of stale smoke. Toilet worked great and sheets seemed clean, but the shower rod looked like it would fall down in a heartbeat as it was propped up by two nails. The hair in the bathroom floor corners, nail clippings on the floor near the window and the grime in the room's heater/AC unit was disgusting. All night we heard the sounds of doors slamming, loud voices, and the rooms were used for people not planning on staying the night...we were supposed to stay two nights.. we forfeited the second night.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting filthy mildew completely raunchy
Stayed 1 night in Oct 2023

2/10 Terrible

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was not what we were expecting at all. There were cigarette butts in the hallways, mold in the bathroom, and the towel rack was hanging off the wall. We booked what we thought was the Riverdale Inn but it was actually a Super 8 under a different name. It was dirty, sketchy, and poorly lit. Really a poor experience all around.
Stayed 2 nights in Oct 2023

2/10 Terrible

Ken

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s shocking that this place has a presence on Expedia’s website. We turned tail the second we saw the fast food paper bag strapped over the smoke detector in our non-smoking room. Oh and the heating/cooling unit was broken and they refused to refund us. Dirty, smelly, scary.
Stayed 1 night in Oct 2023

4/10 Poor

Georgia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were comfortable, and the sheets/towels were clean. However, we could hear lots of noisy guests, and the fridge was quite noisy as well. There was lots of dirt in the corners (especially the bathroom) and there was a wad of toilet paper stuck into a hole in the bathroom wall. The back of the toilet also was obviously not cleaned. It was ok for what we needed, just a place to sleep, but we sure would not want to hang around for the day or another night. The stretch limo in the parking lot was also a bit suspect. This place has been recently taken over by another group so it may well improve.
Stayed 1 night in Oct 2023

6/10 Okay

Benjamin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The receptionist at the front desk was unprofessional with her remarks. Rooms need fixing. The beds were comfortable and clean but the towel rack pulls off the wall, the lights above the bed were broken and didn't work, not many outlets around the room and burn holes in the side of the tub. Unfortunately had to get it last minute so I overpaid. Wouldn't pay over 100 if you can avoid last minute bookings and as a last resort
Stayed 1 night in Oct 2023

2/10 Terrible

Arthur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were very dirty we had to go bye cleaning things for the rooms
Stayed 2 nights in Sep 2023

4/10 Poor

James

My 1999 Plymouth Prowler was broken into and they tried to hot wire it to steal it. Will never stay there again. Management didn’t care
Stayed 1 night in Sep 2023

2/10 Terrible

Lova

Stayed 1 night in Sep 2023

2/10 Terrible

Donald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty and did not look like it had been vacuumed in weeks. They were even cobwebs on the ceiling. The only positive thing I could say was I saw no bed bugs and the sheets smelled of bleach.
Stayed 1 night in Sep 2023

8/10 Good

Melissa

Travelled with partner
Liked: Staff & service
Reasonable price but neighboring build had a lot of garbage around
Stayed 1 night in Sep 2023

2/10 Terrible

Erin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Do no stay here if you enjoy living
Stayed 1 night in Sep 2023

2/10 Terrible

Connor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Melissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They recently changed from a Super 8 to The Riverdale Inn. There was no signage for Riverdale but all the Super 8 was up so very confusing. Beds were very comfortable. Businesses nearby don't clean up garbage very well so there was litter nearby
Stayed 2 nights in Sep 2023

2/10 Terrible

Tykel

Stayed 2 nights in Sep 2023

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place smelled like garbage i almost threw up in the hallway outside in the morning a couple staying there absolutely on drugs were trying to break into a maserati in the parking lot then went into their hotel room and stalked the car from the window it was the skechiest dirtiest stay ive ever been i wish i could have refunded immediately
Stayed 1 night in Sep 2023

2/10 Terrible

Richard

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless sleeping in bushes and side walls around hotel, heavy drug use in parking lot and sidewalks. Needles on side walks and parking lot. Hotel was dirty and old. Run or drive far away to stay somewhere. We should have just slept in our truck….
Stayed 1 night in Sep 2023

10/10 Excellent

Janae

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms didn’t have any musty smell it was pretty nice and spacious and big but I would say they should definitely try to clean carpets that’s in hallways and staircase as they are very stink , and change blanket on bed I can see it was never chnaged, they reuse it everytime spreading a bed that’s how it smells.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibes
The room was clean and quiet, bed was comfortable excellent value and close to lots of restaurants and other activities.
Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk Indian lady was very rude

8/10 Good

Samuel

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mark

Stayed 1 night in Aug 2023