Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub | Iron/ironing board, free WiFi

Reviews of Red Carpet Inn West Springfield

2 out of 5
Red Carpet Inn West Springfield
560 Riverdale St, West Springfield, MA

Reviews

6.8
Rating 10 - Excellent. 28 out of 207 reviews" "
Rating 8 - Good. 89 out of 207 reviews" "
Rating 6 - Okay. 44 out of 207 reviews" "
Rating 4 - Poor. 27 out of 207 reviews" "
Rating 2 - Terrible. 19 out of 207 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like it bad experience
Stayed 2 nights in Feb 2020
Response from raj on 4 Mar 2020
please tell us about what you did not like it ,explain us with your booking no , so we can fix it , without your booking no and your name we don't know nothing , thank you have a nice day .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from raj on 3 Mar 2020
thank you for your time to do positive review , have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from raj on 10 Feb 2020
thank you for staying with us .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Small facility with plenty of parking and enclosed walkways. Quit clean rooms with plenty of hot water.
Stayed 3 nights in Jan 2020
Response from raj on 10 Feb 2020
thank you for your positive words , see you next time , thank you .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and area was convenient to what I was there for.
Stayed 1 night in Jan 2020
Response from raj on 10 Feb 2020
thank you for your positive reviews , thank you .

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
I was under the impression that all rooms had a Jacuzzi . Not the case.
Stayed 1 night in Dec 2019
Response from raj patel on 6 Jan 2020
no, so sorry we don't have a all rooms had a jacuzzi , thank you , happy new year.

6/10 Okay

Stephen

Stayed 2 nights in Nov 2019

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept, clean, friendly polite check in Very spacious,. A huge innovation to put an enclosure for each room door, well lit and a protection from the weather..well worth the price
Stayed 1 night in Oct 2019
Response from raj on 30 Oct 2019
thanks for staying with us , we appreciate your business and feedback , thank you again, have a nice day.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Hotel was convenient and clean. Great for a quick trip.
Stayed 1 night in Oct 2019
Response from raj on 29 Oct 2019
thanks for staying with us, we appreciate your feedback

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from raj on 29 Oct 2019
thanks for staying with us , we appreciate your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from raj on 29 Oct 2019
thanks for staying with us , we appreciate your feedback.

6/10 Okay

Tyla

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019
Response from raj on 26 Oct 2019
thank you for your time to review , have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from RAJ on 22 Oct 2019
THANK YOU FOR YOUR TIME TO DO REVIEW , WE CAN SEE YOU AGAIN WHEN YOU TRAVEL THIS AREA , HAVE A NICE DAY.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Modest older motel with good WiFi and TV offerings. For the price, the room was clean and spacious and met our needs. Although the motel was full, the guests were amazingly quiet.
Stayed 1 night in Oct 2019
Response from raj on 21 Oct 2019
good morning , thank you for your positive review , i pass my hose keeping staff , they will be so happy to hear that , have a nice day and see you back here .

8/10 Good

Maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was the bare basics, it was clean and comfortable - which is the most important aspects! Manager was courteous and accommodating.
Stayed 1 night in Oct 2019
Response from raj on 21 Oct 2019
thank you very much for your positive reviews , i pass my hose keepers , they are so happy to hear that , and we see you again , have a nice day.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Front desk was extremely friendly and helpful. Excellent all around and great value.
Stayed 1 night in Oct 2019
Response from raj on 17 Oct 2019
thank you for your positive fed back , once you travel this area we can see you again , have a safe travel.

4/10 Poor

Benjamin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from raj on 16 Oct 2019
sorry , you not happy but you did not explain whats wrong , so we can fix right , have a nice day .

4/10 Poor

Julio, 01119

Disliked: Amenities
It portrayed a room with jacuzzi on the picture. You then get a regular room for 95. Why use the picture with jacuzzi if its not the price.
Stayed 1 night in Oct 2019
Response from raj on 15 Oct 2019
you can see pitcher all kind of room with jacuzzi pitcher , when you book the room you have choice with different price, what you want !!!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The lady when we checked in was nice but not helpful with checking in and didn't even let us know where to go for our room. Just seemed like she could have been a little more pleasant when checking in.
Stayed 1 night in Oct 2019
Response from raj on 13 Oct 2019
i am so sorry about it , lady she is new we try for weekend , i informed her and tell her how to treat our guest , sorry again and i want to give us one chance here to stay with us , have a safe travel .

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Clean, comfortable, well-priced accommodations.
Stayed 1 night in Sep 2019
Response from raj on 23 Sept 2019
thank you foe your time for review , have a safe travel .

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Sep 2019
Response from raj on 16 Sept 2019
thank you for your time for review , have a nice week .

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from raj on 10 Sept 2019
thank you your time for review , you have a nice day .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
OK for a cheaper room
Location and grounds looked so-so but the room was in good shape and comfortable. Decent value for a room on the cheaper side.
Stayed 1 night in Jul 2019
Response from raj on 9 Sept 2019
thank you for your review , have a safe travel .

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More for Less
Great location!!! Food and stores newarby, very close to the highway.
Stayed 1 night in Aug 2019
Response from RAJ on 28 Aug 2019
THANK YOU FOR YOUR TIME TO DO REVEW , HAVE A SAFE TRAVEL .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from raj on 27 Aug 2019
thank you for time to do review , have a nice day.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Location was good, by all other hotels and restaurants. With what the motel puts out in the morning to eat they should not be able to say they offer breakfast. The pool doesnt look like its ever going to open again.
Stayed 1 night in Aug 2019
Response from raj on 16 Aug 2019
thank you for your time for review , if you book on line you can see complementary breakfast , and we have sign in office for breakfast time . sorry we have pool broke this year , next year pool open and its we build new one and bigger .

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from raj on 12 Aug 2019
thank you for staying with us and good reviews , have a safe travel .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jul 2019
Response from raj on 30 Jul 2019
thank you for your time to do reviews, have a nice day .

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
THE ROOMS ARE CLEAN! It is obvious the staff put time into the care of the rooms-it was very clean! The pool was out of order and it was the biggest factor for us during a Massachusettes heat wave. I would return here if in need of a clean place to sleep on a thick, comfy bed for sure!
Stayed 1 night in Jul 2019
Response from raj on 26 Jul 2019
thank you for your positive review , sorry about pool but sure we open next year , thank you again .

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good except very little coffee and no decaf
Stayed 1 night in Jul 2019
Response from raj on 16 Jul 2019
thank you for your positive feedback , sorry for we out decaf coffee , have a nice day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from raj on 16 Jul 2019
thank you for staying with us and positive feedback , see you next time when you travel this area , have a nice day.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
very clean & wonderful staff - easy access to all amenities
Stayed 2 nights in Jun 2019
Response from raj on 3 Jul 2019
thank you very much for review and staying with our hotel , you have a happy travels and happy 4th .

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The attendant wasn't that helpful and the room was small and the pool was closed i wouldn't stay there again
Stayed 1 night in Jun 2019
Response from raj on 25 Jun 2019
thank you for staying with us , Sorry we close pool this year , we can see you again , have a nice day.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from raj on 12 Jun 2019
good morning sir , i am so sorry to hear you not happy , please if you contact me at office and let me know what wrong so i can fix it , give us one more chance to stay here , thank you have a safe travel and nice day.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from raj on 15 Jun 2019
thank you for stay with our hotel and positive review, have a nice weekend .

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from raj on 10 Jun 2019
sorry to hear that you not happy , please provide me whats wrong , so we can fix it , i am sorry again , thank you have a safe travel and give us one more chance to stay again when you travel this area , have a nice day .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019
Response from raj on 26 May 2019
thank you for your positive review , we see you again , have a safe travel .

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from raj on 20 May 2019
thank you very much , see you next time , have a safe travel .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean Room , Friendly check in...
We were there for a quick overnight for a graduation. The room was clean but hallways smelled of smoke despite being no smoking signs all over. The woman at check in was friendly and helpful. Our AC unit did not seem to be working so the room was very stuffy and warm.
Stayed 1 night in May 2019
Response from raj on 14 May 2019
good morning , i am sorry about smoking smell in hallways , we try our best to smoke outside parking lot far from building , we have sign every were but some time people don't follow sign . air condition i put it new one , thank you for staying with us , have a safe travel.

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good for the price
It was better than I thought it would be for the price. The only thing I didn't like was the beds were pretty hard.
Stayed 2 nights in May 2019
Response from raj on 14 May 2019
good morning , sorry about you didn't like beds and you fill hard , this is our franchise recommended. have a safe travel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Competition
Quiet Clean room good price
Stayed 1 night in May 2019
Response from raj on 7 May 2019
thank you for staying our hotel , have a safe travel .

8/10 Good

Verified traveller

Liked: Staff & service
Room was nice and big and owners are great. We couldn't get extra pillows because they were tapped out and every hallway smelled of cigarette and marijuana smoke even in the non smoking sections. Would stay again but sans children.
Stayed 1 night in May 2019
Response from raj on 7 May 2019
thank you for your positive reviews , other side problem in lobby smoke smell , we try our best to control , this state smoke marijuana legal , we have some rooms smoking section . still once cold weather lobby window closed its smell in lobby not in rooms , sorry again now weather is good we open all lobby window its make lots different , have a nice day and try our best to resolute problems .

10/10 Excellent

Norine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from raj patel on 20 Apr 2019
thank you norine , we can see you on july like every year you and your family stay here , you all are great people , thank you again for choosing our hotel .

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2019
Response from raj patel on 20 Apr 2019
thank you for staying with us , have a safe travel.

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from raj patel on 20 Apr 2019
thank you for staying with us , have a safe travel.

8/10 Good

Verified traveller

Liked: Room comfort
Great for a quick overnight
This is an inexpensive hotel, and you should not go thinking it is the downtown Hyatt. But it was clean, and the staff were polite and helpful.
Stayed 1 night in Mar 2019
Response from raj patel on 20 Apr 2019
thank you for kind of words for us , we can see you again , have a safe travel.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfortable place to stay. Close to restaurants and the Big E center.
Stayed 2 nights in Jan 2019

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bob's stay.
Very pleased with my room. It was clean and the bed was comfy.
Stayed 1 night in Jan 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple & comfortable
Very comfortable plain jane motel that was clean had pleny of good pressure hot water, and easy access at very good price
Stayed 2 nights in Jan 2019
Response from raj patel on 26 Jan 2019
good morning sir , thank you for your positive review , have a nice day .

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was enjoyable
Stayed 1 night in Nov 2018
Response from raj on 13 Nov 2018
thank you for positive review , see you next your visit here .