Deluxe Room, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, cots/infant beds, rollaway beds
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Reviews of Quality Inn & Suites Northampton - Amherst

2.5 out of 5
Quality Inn & Suites Northampton - Amherst
117 Conz St, Northampton, MA

Reviews

7.2

Good

Rating 10 - Excellent. 242 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Frances

Travelled with family
Disliked: Amenities, property conditions & facilities
Property itself was old and somewhat sketchy. Morning breakfast that was included was unappetizing - eggs were cold, hot coffee out and muffins were stale. For the rate I paid, I would not recommend or return.
Stayed 1 night in Apr 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service
Didn’t even stay there it was so gross
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Friendly helpful staff was able to check in early
Stayed 1 night in Mar 2024

6/10 Okay

Leonard

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
One of the reasons that I chose this place was it was convenient, reasonable, and it advertised a fitness center. However the fitness center was not available due to "maintenance". When I asked about a slight reduction in the fee, there were two people at the desk...one was exrtremely rude (a male) and then another intervened and was quite pleasant. Anyway I was told they could not accomodate me because I booked through Expedia. I thought I should be entitled to some reduction. Also the breakfast was terrible.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was maintained well. Some of it was a little dated but well kept. I cannot add any comments on breakfast as I didn't use the free breakfast service.
Stayed 5 nights in Feb 2024

4/10 Poor

Raphael

Disliked: Cleanliness, property conditions & facilities
Indoor areas smelled very bad. There were large trash containers near elevators that were not cleared regularly.
Stayed 3 nights in Feb 2024

6/10 Okay

Skylar

Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Business traveller, Travelled with partner
.
Stayed 1 night in Jan 2024

10/10 Excellent

Atsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Maria

Liked: Property conditions & facilities
Ok
Stayed 1 night in Dec 2023

8/10 Good

Deboria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Good breakfast.
Stayed 2 nights in Dec 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lights were not on! Worst breakfast. period. Dry scrambled eggs. No meat. No oatmeal. No coffee-- cold decaf. Had to ask for hot coffee, No cream or milk-- coffee mate only. No yogurt, no fruit, no hard boiled eggs. No butter for toast-- frozen tabs offered. Plastic wrapped gooey stale muffins. Free breakfast? Bad joke. Sump pump ran all night. Stayed here in 2017 for wedding-- super. Must have changed management.
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret, Oak Bluffs

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was great and the room and location were very good. It is a dated property and needs updating.
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
I think our request for an “accessible” room for 2 elderly guests caused a misunderstanding. Our group of 4 was given to 2 ground-floor rooms at a lesser price than what I had booked, with the reasoning, I believe, that they were closer to parking and therefore more accessible for people who have trouble walking. It was a kind idea. What it meant for us, however, was that we were downgraded to less comfortable rooms. They were noisy and noticeably less well appointed than the other rooms. (We know because two of us in one of the rooms complained about being woken up by the gym machinery in the morning and were moved to a better room — one like the ones we had originally booked at a higher price). The frustrating thing was that all of the rooms were equally “accessible.” There were ramps to front doors, an elevator to every floor, and bars in every shower. None of the rooms had walk-in showers, which is what I had been hoping for. I think this booking would have been much more successful if there were a clear definition of “accessibility” accommodations, understood by staff and clearly stated on websites.
Stayed 2 nights in Dec 2023

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

4/10 Poor

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was closed. Elevator was closed for maintenance Only 2 floors but a handicap person would need a first floor unit. Beds had mattresses that were very high. A person with a disability would have difficulty getting on it. It caused us to check out same day we checked in
Stayed 1 night in Nov 2023

10/10 Excellent

Kenia

Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Harold

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

sergio, lehi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great! Newly remodeled. The beds were comfortable. The towels we were provided looked brand new. The bathrooms were super clean. I believe the outside of the hotel really needs to be updated. But overall, we were happy with our 1night stay.
Stayed 1 night in Nov 2023

4/10 Poor

Justin

Travelled with partner
Disliked: Amenities, property conditions & facilities
We usually look for a property that had a swimming pool. This one had a pool but it was under construction and was closed. Then they gave us a room on the third floor and the elevator was out of order. When we got to the room we noticed that not only was the counter dirty but the refrigeratore is in desparate need of defrosting. The bed was comfortable but the pillows were horribly uncomfortable. I spent a little extra on the room so I could get a bit of quality, I did not. Next year when I come to this area again, I will opt for some place else.
Stayed 1 night in Nov 2023

10/10 Excellent

Katsunori, Des Plaines

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in is easy. I like it.
Stayed 1 night in Nov 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is over priced and not worth it
I was not pleased with the hotel especially given the rates that I was charged. The facility was not clean and had a bad odor on the first floor. Luckily I was on the second. The elevator was out of order. My room had a view of hazardous waste and a bowling alley parking lot where a couple of loud arguments took place during late hours. The hazardous waste drums outside my windows made popping sounds as the evening air cooled the tanks. If it were more melodious it may have had a good ragae sound. I will avoid this hotel at all costs.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean. Friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good stay, but also really really not good
When we first arrived it was late at night and it was completely deserted. We weren't sure even if it was the right place. We were a little hesitant about checking in. When we were checking in, we asked for a blanket but were questioned as to why we would need an extra blanket. Manager said that they're probably was an extra blanket in the fold-out bed. We trusted him. Then he advised us that they don't like to give out handicapped accessible rooms unless it's absolutely necessary. We did get a handicap room however it was on the second floor and the elevator was broken. Which was very ironic. Then when we went to pull out the bed, there was definitely no blanket there and the bed was very uncomfortable. And then bathroom was not exactly handicapped accessible since there was a tub that you had to step over and the floor of the tub was very slippery. Not to mention having to drag up a bunch of bags up the broken elevator through the deserted parking lot. The next morning, we asked for blanket to be brought up to the room . When we came back late the second night , there was still no blanket . And the elevator was still broken. Then we had to walk across the parking lot in the freezing cold to get another blanket. We had to ask three times to get an extra one . In addition, we were told that nobody was able to bring one up since housekeeping was not open at that time. Then, the phone in the room had a dial tone but the buttons did not dial and was broken we could not even call down to the front desk . I was pretty resentful that I had to walk down there and demand a blanket . On a positive note, e was very clean and the beds were very comfortable except for the pull out bed. It was also very quiet there and the breakfast was excellent. Plenty of towels andSoap
Stayed 2 nights in Nov 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a double queen room. The rooms had been recently renovated. The room did have a chemical smell when we got there but went away after we left the window open for a bit. The beds are really high off the ground. The tv was nice. The hair dryer is in the drawer and not in the bathroom. There is a sink area with a barn door separate from the shower and toilet which was convenient. We stayed for just one night but it was just fine for that. It was a nice 15 walk to downtown. Breakfast in the morning is what you expect but it was just what we needed. Coffee and jimmy Dean breakfast sandwiches. The bed was a little too firm for me, but that is just me. And the thermostat on the wall is useless. You control the hvac from the wall unit directly. If you aren’t looking for fancy and need a place to stay in Northampton, this isn’t a bad option. The people at the front desk were very nice.

2/10 Terrible

Faith

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find a different hotel!
To say disappointed, would be kind. I can't believe we paid $300 a night for this dump! Motel Motel Motel! We were lucky enough to be given the room just outside in the corner where everyone who smoked stepped outside for a light & we could hear the treadmills through the wall! Mold and god knows what in the bathroom- see pictures- along with a beat up office chair. Never again!
Stayed 1 night in Nov 2023

10/10 Excellent

Donnell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh
Stayed 1 night in Oct 2023

2/10 Terrible

Garrit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this through Expedia I thought there was a pool for my grandkids. But pool was under construction. Went through the process to ask for my money back but was denied by Quality Inn. I did not stay there.
Stayed 1 night in Oct 2023

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service
First, Expedia needs to make it clear that this is a motel, not a hotel. There is nothing in the Expedia information that highlighted this important point. However, when we arrived at the premises, all of the entrances to the rooms were from the outside, with questionable safety walking to our room from the hotel lobby. Second, our room was clearly near some kind of maintenance room, and every 30 minutes for the entire night there was a 2 minute banging noise that prevented me from sleeping. The motel has to know that occurs, and needs to either fix it or not put guests in that room. That all being said, the room itself was clean and updated, and the free breakfast was good.
Stayed 1 night in Oct 2023

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Well maintained facility, extremely convenient to Northampton. The rooms are very comfortable. I have stayed there previously and may stay there again. The check in was frustrating. We were given a room number with no specific instructions of where to go, so we entered the hotel from the door at the check in and did not see an elevator so we carried our bags up the stairs only to find out there is no 3rd floor. We returned to the front desk and asked and were then informed we needed to go to the other building across the parking lot. It was dark and we headed over. The first two doors are were locked and it was the third door that allowed access to the building. Some simple directions from the desk at checkin would have made all the difference in terms of me being a return customer. At $427 per night, I would not expect to have to wander around and figure stuff out myself. Next time, I will probably look for a different hotel or air bnb as the service did not match up with the price. If not available, would definitely stay here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Wendy

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas, Morris Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and courteous service
Stayed 1 night in Sep 2023

2/10 Terrible

Ellen

Disliked: Amenities
It was dirty, run down, etc. They didn’t make the bed or even empty wastebaskets. When I complained, they said I needed to make a special request for room service. And, for this I was charged $350 a night. P.S. The elevator was broken!!!!
Stayed 2 nights in Oct 2023

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exterior door did not lock, odd smell and evidence of water leak in the stairwell, 3rd floor room without working elevator. First set of keys didn't work so I had to lug all our stuff back down 3 flights and then back up with new keys. Twice waited at the front desk while staff basically ignored me (no one else was there and they didn't appear to be doing anything work related). People hanging around outside vaping. Thermostat not working. Might be an hourly rate motel? Not at all what I expected for $400 nor from Expedia.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for great service.
The room was fine, nothing special but clean and comfortable. Like others I wasn’t expecting it to be a motel with outside doors. The staff was awesome though, because when we got home we realized our daughter left her stuffed animal there, the one she needs to sleep. I called and the guy was really nice, went and looked, couldn’t find it and took my info and said they would keep looking. The next day another employee called and said they found it! They mailed it to us that day and we got it a couple days later. We REALLY appreciate that they went above and beyond to get it back to us.
Stayed 2 nights in Oct 2023

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parents Weekend
I stayed at the Quality Inn for parents' weekend at a local college, it was overpriced. I did not feel safe, I was in the tower which was supposed to only be accessible via a key card, but the security door did not lock. In addition, the pool was out of service. The staff was friendly.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and updated room. The staff was very friendly. The only complaints were that the heat/ac unit was loud all night and that this is a motel - not a hotel - the photos are deceiving.
Stayed 2 nights in Oct 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Room had an odor, musty type odor. Room looked newly renovated. I wish the staff informed me at check-in that the Hotel had a complimentary breakfast & coffee. I would have taken advantage on my first morning. That would have been super helpful
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Run, don't walk!
When we checked in, they gave us keys to a room someone else was using. We waked in on someone! Then they gave us keys to another room and realized there was someone in that room as well. When we finally got to our room, it was 100' because the A/C wasn't working. The shower rod was coming out of the wall, the toilet was loose, there were HUGE water stains all over the ceiling. It was a total dump and we will NEVER stay there again!
Stayed 1 night in Oct 2023

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price we were expecting a hotel but the section we were in was motel; access to room was outdoors, not within the hallway. and we were also expecting a pool but it was not functioning
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023