Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
Very good. It was a good place. Clean and comfortable. I would stay again. Good value.
3 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Easy to find but some room issues

Posted 14-Jun-2015
There were cobwebs in corners of ceiling, could use a dusting
Comment from Hotel Management
01-Jul-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am truly sorry that your room was not to our company’s high standards. I have addressed your comments with our housekeeping staff to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2 out of 5
by A verified traveller from St. Louis

So disappointing.

Posted 27-Apr-2015
Pros: close proximity to Missouri State University The staff were friendly. Free WiFi
Cons: removing/replacing the carpet in the room. mattress needs to be replaced.
Location: very close to Missouri State University.
The bed was horrible. Hard and lumpy in spots. The carpet was stained and nasty. The bathroom was clean. The staff was friendly. Check-in and check out was quick. Honestly, I will not stay there again.
Comment from Hotel Management
04-May-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am truly sorry your stay with us did not meet our company’s high standards. In response to your feedback, I am pleased to let you know that we are scheduled for a renovation in October 2015 which will address the issues you experienced. Still, I am happy to hear that our staff was friendly and accommodating. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveller from Bentonville,AR

Never go again

Posted 01-Apr-2015
The hotel looks cheaper than I expect. But the location is fine!
Comment from Hotel Management
16-Apr-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am truly sorry to hear our hotel’s appearance was not what you expected. Still, I am happy to hear we were able to provide you with a location convenient for your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveller from Chicago

Hotel Rooms need TLC

Posted 31-Mar-2015
Pros: Easy access from highway.
Cons: Room cleanliness.
Location: Close to highway, medical center.
Check in was alright. room had a musty smell to it. Was very dirty in the bathroom area. Above the shower wall around the entire door frame and also along the base of the show. We did not expect this. There are better properties around for the same price. I should have booked somewhere else.
Comment from Hotel Management
15-Apr-2015 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that there were cleanliness issues in your room. In response to your feedback, I am addressing the issues concerning the shower and overall cleanliness of the bathroom with my housekeeping staff and will be using your comments as a training tool. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
2 out of 5
Recommended
for Personal Event
by erin

This traveller left a rating score only Posted 18-Mar-2015 on Hotels
2 out of 5
Recommended
for Business Travellers
by Don from MG, MO

Mistake, never again.

Posted 15-Mar-2015 on Hotels
Last minute booking, sorry I picked this location. Room was either under construction or needed to be under construction. Very late checkin or I would have gone elsewhere. Would not recommend.
Comment from Hotel Management
06-Jun-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am truly sorry you had a bad experience. As this hotel's manager, please know that I have looked into this situation and addressed it with my maintenance staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Dirty hotel

Posted 15-Mar-2015 on Hotels
Hotel was very dirty. Seems to be fairly new construction or renovated in the last several years but the upkeep is awful. My room clearly had not been vacuumed and the bathroom counter was stained badly. Breakfast was cheap granola bars, pre packaged muffins and packets of oatmeal. I will never stay there again.
4 out of 5
Recommended
for Couples
by Drake from Los Angeles

Branson is beautiful

Posted 06-Mar-2015 on Hotels
delightful
2 out of 5
Recommended
for Business Travellers
by Randall from springfield

No Service at the Arbor Inn at the mall in Springf

Posted 06-Mar-2015 on Hotels
check in person was rude and acted like it was a bother to check us in !! Booked a smoking room, and she checked us into a non-smoking room and then didn't have a smoking room when we came back to inform her of the error.
Comment from Hotel Management
30-May-2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am truly sorry we were unable to honor your room preference and that our staff was not accommodating. To uphold our company’s high standards, every effort will made to accommodate the smoking preferences of our guests moving forward. I was very concerned about situation you described about our front desk staff. I have addressed this issue with the front desk staff to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.