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Reviews of Fairfield Inn & Suites Spokane Downtown

2.5 out of 5
Fairfield Inn & Suites Spokane Downtown
311 N Riverpoint Boulevard, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 644 reviews" "
Rating 8 - Good. 206 out of 644 reviews" "
Rating 6 - Okay. 57 out of 644 reviews" "
Rating 4 - Poor. 23 out of 644 reviews" "
Rating 2 - Terrible. 14 out of 644 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Erik

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Will not stay here again. We stayed in a room that had a king bed and a fold out couch. The bed was caved in the middle and uncomfortable. The fold out mattress was TERRIBLE, pretty sure I woke up with spring imprints in my back and hips. Our room had a single toilet paper roll that was almost empty when we arrived, I had to go ask for more right away. I was also disturbed by the coffee maker being stored in the bathroom on the counter. We chose this hotel because of the pool and hot tub and it was close to where we needed to be. The hot tub was not clean and the pool room was uncomfortably warm. The staff weren’t extremely welcoming or friendly, with the exception of a lady that checked us in and a gentleman that helped us with directions. If you would like to stay down town where the safety of your car is questionable, you like the sound of trains and sirens all night long, and enjoy a warm musty room, this is the place for you!
Stayed 2 nights in Apr 2024
Response from Management on 11 Apr 2024
Thank you for your response. I was most distraught to hear about your recent stay with us. We try to make each persons stay a comfortable and enjoyable experience. I do apologize that your mattresses was not comfortable as we just replaced all of them a year ago. I am glad that you said something about what displeased you as we always want to provide our guests with a well-stocked room. I will use your comments at our next staff meeting for training. I will also inform our maintenance engineer to check the Pool & hot tub more often when we are experiencing extremely large volume of team activity due to tournaments in town. I will also use your comments for our Front Desk staff. We want you to feel welcomed as we appreciate each guest that chooses to stay with us. If their behavior was rude, I do apologize and will address this issue with each of them. I am sorry for the noises at night. Being a downtown hotel, I would like to say there is something we can do, but unfortunately we do have traffic, sirens and train noises. I do realize your stay was not our usual guest experience, but I do hope that you will not let this dissuade you from staying a Marriott customer.

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk. Clean comfortable b
Stayed 1 night in Apr 2024
Response from Managment on 11 Apr 2024
Thank you for taking the time to rate you recent stay with us. We appreciate you commments and hope to see you again soon.

10/10 Excellent

Yun, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Like it very much.
Stayed 4 nights in Mar 2024
Response from Manager on 3 Apr 2024
Thank you for the wonderful review on the Fairfield Inn & Suties Downtown Spokane. We hope to see you again soon.

8/10 Good

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a quick overnight.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
We appreciate you taking the time to leave a review on your stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon

10/10 Excellent

Victoria, Edmonton

Liked: Staff & service, property conditions & facilities
Pleasant and helpful front desk arranged taxi for us and had great suggestions for shopping!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Thank you for taking the time to leave a review on your stay with us at the Fairfield Inn & Suites Downtown. I am glad you enjoyed the location and close to some wonderful shopping in the area. I am glad we could help accommodate a taxi for you during your stay. We hope to see you again soon.

10/10 Excellent

CHRIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the convention center where I was going. Next to the path going underneath the bridge to avoid traffic and safe crossing.
Stayed 3 nights in Feb 2024
Response from Manager on 27 Mar 2024
Thank you for taking the time to write a review on your stay with us at the Fairfield Inn & Suites downtown Spokane. The Centennial trail makes it so nice to get to not only the Spokane Convention Center, but close to other things like the First Interstate Center for the arts. Without the worries of the busy street. I am glad you enjoyed your stay.

4/10 Poor

Angela

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and convenient. The walls and floors are thin so it was difficult getting sleep. The beds are okay and the free breakfast had several options.
Stayed 3 nights in Mar 2024
Response from Manager on 13 Mar 2024
Thank you for taking the time to rate your stay with us, thank you for sharing your concerns regarding the noise issues you encountered during your stay. We apologize for the inconvenience caused by the disturbances from neighboring rooms. We are glad you enjoyed the breakfast varity

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Thank you for taking the time to rate your stay with us. We look forward to you staying with us again soon

10/10 Excellent

Mitch

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Thank you for a wonderful review. We appreciate you taking the time to rate us on your stay. We hope to see you again soon.

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went there for my husbands eye surgery. The staff was very accommodating and nice. Room was clean and quiet. Close to the eye clinic. Breakfast was great too. Would go there again!!
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Thank you for taking the time to rate your stay with us. We greatly appreciate your kind words about the property and staff. I am glad the location worked out well for you and husband. We look forward to seeing you again soon

8/10 Good

ISTVAN

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 13 Mar 2024
Thank you for taking the time to rate your stay with us. We greatly appreciate it

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for the stellar review! We appreciate you taking the time.

10/10 Excellent

Jocelyn

Liked: Staff & service, property conditions & facilities
Staff was very helpful and friendly
Stayed 2 nights in Feb 2024
Response from Manager on 26 Feb 2024
Thank you for choosing the Fairfield Inn & Suites Downtown Spokane. Thank you so much for your kind words about the friendly staff. We look forward to welcoming you back soon.

10/10 Excellent

DARLENE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king suite was very large and comfortable. My grandson enjoyed the swimming pool and was able to swim both on check in day and also the following morning before we checked out. The hot breakfast was great; oatmeal, waffles, scrambled eggs, sausage as well as muffins, yogurt, juice and coffee. Employee Nyssa was extremely helpful. I would highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us. We are happy you enjoyed the amenities and the breakfast. I am glad Nyssa was helpful to you. We hope to see you again soon.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Managment on 26 Feb 2024
Thank you for taking the time to leave a review about your stay with us. We appreciate it very much

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 15 Feb 2024
Thank you so much for taking the time to score us on your recent stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon.

8/10 Good

Samuel

Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 15 Feb 2024
We appreciat you taking the time to rate your stay with us. We hope you will come stay with us again soon. Safe travels

10/10 Excellent

Gilbert

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. We hope to see you again soon

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 21 Dec 2023
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us. We hope to see you again soon

10/10 Excellent

Mary Ann Billedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we visit our daughter Gonzaga University. Great place!!!
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We appreciate you staying with us when visiting your daughter at Gonzaga. It is nice to be so close to the campus. We hope to see you again soon. Safe travels

10/10 Excellent

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Downtown Spokane
Amazing staff! Everyone was very friendly and helpful. They all made me feel very welcome, which is nice when you are on a business trip. The room was clean and comfortable with a great bathroom. The breakfast buffet had a good selection of hot and cold items to choose from and, again, the staff was really on top of things. Great downtown location. I would book this hotel again.
Stayed 3 nights in Nov 2023
Response from Manager on 12 Dec 2023
Thank you for your wonderful comments. I was very happy to hear that your stay with us made your travels to Spokane a pleasurably experience. We will continue to strive to meet and exceed your expectation and do hope to see you in the near future. Once again, until then, thank you. I wish you a wonderful and Happy Holiday Season!

10/10 Excellent

Jaclyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, hotel was very clean and quiet.
Stayed 2 nights in Nov 2023
Response from Manager on 4 Dec 2023
Thank you so much for your kind words about the staff. We hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice
Stayed 1 night in Nov 2023
Response from Manager on 20 Nov 2023
Thank you for taking the time to write about our staff. It means a lot to us. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 20 Nov 2023
Thank you for the perfect review about your stay with us at the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon.

6/10 Okay

Leland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The location was convenient. Room was small. Breakfast hours great but the food was lack luster.
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. I am glad that you enjoyed the location of the hotel. We have numerous different room types and locations of the rooms throughout the hotel. That are much larger than the room that you had reserved. We hope you will stay with us again and try a different room type that would better suit your needs. We hope to see you again soon

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Managment on 12 Nov 2023
Thank you for the wonderful rating on the Fairfield Inn & Suites Downtown Spokane. We hope to see you again soon when your travels bring you back to the area.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay, friendly staff, clean room.
Stayed 1 night in Oct 2023
Response from Hotel Management Team on 23 Oct 2023
We are also happy you loved our outstanding amenities and friendly staff. Thank you also for choosing the Fairfield Inn & Suites Downtowns Spokane. We look forward to welcoming you back soon.Regards,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful in answering questions. Responsive to low inventory items for breakfast.
Stayed 2 nights in Oct 2023
Response from Managment on 23 Oct 2023
Thank you for your stellar review. We appreciate you sharing your positive feed back

10/10 Excellent

Richard, Moyie Springs

Travelled with family and small children
there’s just a lot of bars around the hotel and there seems to be a lot of hanging out in the parking lot from these bars till we hours in the morning.
Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Thank you for taking the time to inform us of your experience. I do apologize for the bar and or road noise you experienced while being a guest with us. It does seem to get worse on holiday weekends such as Halloween. Some rooms to some people might be loader than others. Our South side of the hotel is quieter as well. We hope you will give us another chance to change your mind about us.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this property as it was close to EVERYTHING!
Stayed 2 nights in Oct 2023
Response from Management on 18 Oct 2023
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. We are thrilled you enjoyed your stay

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful safe! The staff was excellent and the breakfast was good as well!
Stayed 2 nights in Oct 2023
Response from Mamagement on 18 Oct 2023
We are also happy you loved our outstanding amenities and friendly staff. Thank you also for choosing the Fairfield Inn & Suites Downtowns Spokane. We look forward to welcoming you back soon.Regards,

8/10 Good

kayoko

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Saturday night club sounds from outside.
Stayed 1 night in Sep 2023
Response from Manager on 12 Nov 2023
Thank you for taking the time to inform us of your experience. I do apologize for the bar and or road noise you experienced while being a guest with us. It does seem to get worse on holiday weekends such as Halloween. Some rooms to some people might be loader than others. Our South side of the hotel is quieter as well. We hope you will give us another chance to change your mind about us.

10/10 Excellent

Willis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
love the pillowtop mattress
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Thank you for the wonderful rating. We are glad you enjoyed the matteresses. We hope to see you again soon. Safe travels

10/10 Excellent

Anna

Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Thank you for the stellar review. We greatly appreciate you taking the time to rate us. We hope to see you again in the near future

10/10 Excellent

Garry M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are really great. Those cookies are hmmm good!!!
Stayed 3 nights in Aug 2023
Response from Manager on 8 Sept 2023
Thank you for the wonderfl comments about the staff. We really appreciate it. Yes the cookies are scrumptious! We look forward to having you stay with us again.

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Thank you for the rating. We appreciate your time

8/10 Good

Sinafikesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay.
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
We apprecaite the wonderful rating. Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. It was a pleasure hosting you, and we look forward to your next stay.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience. It was a pleasure hosting you, and we look forward to your next stay.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and food was great
Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Thank you for the wonderful review. I appreciate the comments on the staff and the breakfast. It was our pleasure to have you stay with us. We look forward to welcoming you back.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Thank you for the wonderful rating. We appreiate you staying with us. We hope to see you again in the future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, easy check in, yummy cookies. Facilities clean, safe, happy there was a microwave.
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay. The warm cookies at night are a hit!

10/10 Excellent

Katheryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Thank you so much for the perfect score. We appreciate you taking the time to score us. We hope to see you again in the near future

10/10 Excellent

Prince G

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nicely renovated. Beds were comfortable and good breakfast. Washrooms met expectations.
Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Thank you for taking the time to leave a review about the Fairfield Inn & Suites Downtown Spokane. I appreciate your comments on the renovation. The mattress are the Serta Corporate Suite X Plush. We have been getting a lot of good feedback about them. We look forward to welcoming you back soon.

4/10 Poor

nadine

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The area just a few minutes up the road is homeless central. A lot of homeless and drug problems just up the road, didn’t realize until we came from a different direction that it was just a couple minutes from where we were staying. As for the hotel, I was quit disappointed with what the perception was compared to reality. The hotel was an 8.6 out of 10 which is why I booked it. But it’s no different than your typical hotel. The hotel is old but had some new stuff done to it so it’s not the fanciest hotel, and the breakfast was alright. Absolutely no variety, just the same thing every day. Definitely would help if they changed the options around. The staff also seemed very bothered any time you’d ask them for something that was empty at breakfast (chocolate milk or cereal were empty) and when asked for more for the kids they gave snarky attitude and proceeded to say no like they did actually have, just didn’t want to put it out cause it was close to breakfast time being done. The pool is very small, looks bigger in pictures. The hot tub water looked dirty and the jets are broken so it was a disappointment. They also have no washroom or a shower by the pool. So if you need to go to the washroom prepare to leave the pool dripping wet and having to go all the way to your room and come back just to use the bathroom. So overall, it wasn’t the worst but definitely didn’t live up to the standards of what we were expecting for the price.
Stayed 4 nights in Jul 2023
Response from Management on 25 Jul 2023
Thank you for sharing your experience at our hotel. We are sorry to read the room you were in did not meet your expectations and for the concerns you had with the lack of amenities. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We also regret your disappointment regarding the items we serve at breakfast. We have noted your comments as we continuously strive to improve our services and want our guests to start their day off right. We are grateful for your patience and hope you will give us a chance to redeem ourselves the next time you are in the area.

8/10 Good

sammy

Travelled with family
The hotel is starting to look old. Check in was smooth. Staff friendly. Room was clean.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Thank you for your comments. It is always wonderful to hear that our staff, that your check in was smooth and most important, that your room was clean. Should you have the time, I would like to know, what you found at the hotel to say it is starting to look old. We just finished our complete remodel last year and while I appreciate hearing the good, I also want to hear how we can make our guests stays better. Your input is much appreciated. Once again, thank you for choosing to stay with us and we hope to see you again in the near future.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, decent hotel with great staff. One side of the property is WSU Spokane and other university areas which were fine. Other side was not comfortable to walk around in at night even though it was within walking distance of several decent restaurants. Not unsafe but not completely comfortable
Stayed 1 night in Jul 2023
Response from Manager on 17 Jul 2023
Thank you for your comments. Yes, unfortunately as with larger cities, we are experiencing our share of the homeless population. We always recommend to stay on the main streets and have had, so far, no incidents that have been reported to us and yes there are some very good restaurants within walking distance of the hotel. We do hope you will return once again as we value your loyalty to us and Marriott.

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2023
Response from Manager on 4 Aug 2023
Thank you for choosing the Fairfield Inn & Suites Downtown and for sharing your positive experience.