I had arranged for my mother and me to stay for a few days in order to do our Christmas shopping... the room was superb overlooking the estuary.
I was a little disappointed as my original booking through Expedia was less than the final total cost.
It stated in the online booking that the room was available and if an extra bed was needed they could put one in. On arrival the room we have 421 had a queen size bed and a sofa bed, so why was I charged the extra for the use of the extra bed, when the room was a family room.
Lynn from Essex
Situated near the beach in Southend-on-Sea, this eco-friendly hotel is close to Southend Pier, Adventure Island, and New …More
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