Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Mar-2015
Pros: Staff
Cons: N/A
Location: N/A
Welcome was friendly and efficient. Check out was exemplary.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom West Sussex

Nice hotel but disappointed in staff communication

Posted 10-Mar-2015
Pros: We liked the nice spacious room and it was very clean. The beds were quite comfortable although personally we found the pillows to be too soft.
Cons: Communication between the management, staff and guests.
Location: Near the seafront and a great location to stay before or after going on a cruise.
We stayed at this hotel for one night. The hotel has always been a favourite of ours but this time we were very disappointed. When preparing to have a shower before an evening out, we found the water to be cold. We phoned down to reception where a member of staff told us that it was due to a large number of guests checking in that day. She assured us that the water was being heated up and would be hot again 'soon'. This was obviously not true! Needless to say my husband and I had to have our evening out without having a shower beforehand. On our return from our evening out, I asked the two reception staff on duty if the water problem had been fixed and they appeared not to know there was a problem! In the morning we had a letter of apology from the operations manager explaining there had been a problem with the water supply in the local area. We were very disappointed that we were not informed of a water temperature problem upon checking in, and that the staff of the hotel did not inform us nor appear to realise what was going on themselves!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom norway

Heated towels in bathroom!

Posted 06-Mar-2015
Pros: Centrally located. Newly refurbished.
Cons: Better breakfast. Lightning in bar-area.
Been here twice before. Hotel has had a needed facelift and rooms have had a successful improvement. Pleasent colours, nice bathroom, perfectly heated and a minor but nice detail, with heated towels. Just love it! Average breakfast, still a little dull reception, but overall impression good. Please do something with the annoying blue light in the pyramide, makes barguest look sick....
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Mar-2015
We stayed ina KingSize deluxe room. Lovely room great view- very comfrotable bed- would recommend
5 out of 5
Recommended
for Everyone
by A verified traveller

great service

Posted 06-Feb-2015
Pros: serivce
Cons: wouldent have to wiat so long for our food order at dinner time
the ship was late leaving and the hotel staf helped everyone work around it and atook their time to make sure everyone got to where the people had to go to wait for thr reschedule.
5 out of 5
Recommended
for Everyone
by A verified traveller

Stayed overnight as close to cruise port.

Posted 03-Feb-2015
Pros: Good value and close to the cruise port of Southampton
Cons: Cannot think of anything.
Location: Only stayed for one night as was joining a cruise the next day. managed to have a walk around the town before bed which was enjoyable.
We stayed overnight on route to the cruise port at Southampton. The hotel was excellent and very good value. We would definately stay there again. Very good breakfast, spotlessly clean with excellent staff. Easy taxi drive to the cruise port.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hampshire

Excellent hotel

Posted 02-Feb-2015
Reception could do with more than one person manning it at peak hours Car park - at £10 is pricey - when you can park opposite in the multistory for a fiver
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Southampton

special birthday treat

Posted 27-Jan-2015
Pros: location atmosphere
Cons: still needs a bit of updating in some areas.
Location: excellent location for shopping and accessing the docks if you are going cruising
Hotel has been done up very well, but think they have missed an opportunity to make it great. The rooms were excellent and clean. We were missing our bathrobes and slippers and this is the second time that has happened. Do not think we should have to keep asking for them, as we did book the executive so we would get them. We did have a swim, but i noticed the changing rooms have not been updated; the shower door would not lock and generally they look a bit tired. The breakfast was very good, they had trouble with the toaster, so the waiters offered to go into the kitchen for us to make toast for us. I noticed an improvement in the reception staff who were on that day, as on previous visits before it was taken over they were not up the standard i would expect; as i used to be a hotel receptionist. Overall still love the hotel and hope they continue to make improvements, as want to continue to visit
2 out of 5
by A verified travellerfrom Bath

Disappointing

Posted 24-Jan-2015
I regularly stay in Southampton for business and so I have tried many hotels of the city. Grand Harbour is the most expensive hotel in the centre of Southampton. As such, it is disappointing; I was expecting much more, while it is just average. For example, I had a shower on the first night and after 3 days and 2 more showers, the empty shower gel and shampoo bottles from the first day were still there. Besides, they didn't give me new shower products, but fortunately I had mine with me. Pro - Perfect location - Parking - Big rooms - Very comfortable bed - Nice gym Cons - Shabby bathroom and shower - The room was cold. The window was probably not double-glazed and there was a huge draught. - The food is not very good Overall the room was nice, but not as good as the rooms of other (cheaper) hotels around the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nottingham

Nice hotel

Posted 15-Jan-2015
Pros: Great staff, warm, comfy, clean and good food
Cons: More tv channels would have been an asset
Location: Well located close to the old town, the ocean liners and the excellent shopping centre
From the excellent welcome to the clean and comfy room this was a great experience. Great location and a real haven after a long day