“will return, excellent location and swimming pool”

Hotel in good location and has very good pool. Room ok but fridge not on and had to request tv controls Very wild evening when we were there with many drunken people singing but staff helpful and very friendly and we will return as best place in central Sheffield

“Paying £4 for a non-existent WIFI service”

Some hotel chains still seem to be convinced that the formal courtesy created through intensive staff training can mitigate lack of real job satisfaction & create the illusion of genuine hospitality. Higher salaries, profit sharing, involvement in decision making, greater trust in staff , etc might obtain better results. It is also frustrating that whilst so many three-star hotels are all inclusive, this hotel still feels it necessary to add charges wherever possible (breakfast, TV, internet) & in the case of the WIFI ‘service’ charge, without actually making the system function (or even refunding the amount). Lastly, it would be good if Mercure hotels in general at least adopted the same conditions in each property (the following day, the Mercure hotel in Hull offered WIFI free of charge). RE cleanliness, the rubber mat folded on the rail above the bath tub had a used bar of soap & some pubic hairs attached (once again perhaps better pay &/or less rooms to clean per person, might improve attention to detail). As it stands, the word ‘hospitality’ substantially comes down to a question of sales rhetoric. The hotel’s position is excellent, but that’s about all you can say.

“great stay”

Excellent stay. We wanted a central hotel close to restaurants and tram stops, as we were going to see John Bishop at the Arena. Great restaurants very close by in Leopold Square and only 2 minutes to tram stop at the Cathedral. Could not fault the hotel.Down for breakfast at 8.30 and the restaurant was very quiet despite the hotel being full. Excellent breakfast

“Beautiful Lobby, So So Service”

My husband and I stayed here for a romantic weekend. The lobby is beautiful and the location is excellent. Our room was so so as was the service. The room and the staff just didn't have that polished feel you look for when splurging on a holiday weekend. Also, we wanted to stay in and get on demand movies and were floored when they told us they didn't have this service. Who ever heard of a higher end, large hotel with no movie service! Downright bizarre!

“Superb”

Stayed at this hotel following the U2 gig. Hotel location was perfect close to public transport links, local shops and bars. The hotel overlooks a beautiful space with water fountains and gardens. We returned to the hotel after the gig fairly late and enjoyed the most beautiful glass of sauvignon blanc! Only complaint was we were starving and there was no food available at all from the bar in terms of crisps or nuts. The only food available was room service and we didn't fancy a big meal (or the expense!). Finally of note was the breakfast - very lovely indeed!

“Gutes Hotel mit super Service!!”

Das Hotel ist wirklich sehr schön und gerade für einen Kurztrip sehr zu empfehlen. Die Lage ist perfekt! Schade das WLAN kostenpflichtig ist, für so ein Hotel nicht gut. Im Speisesaal und in der Bar zieht es sehr. Das war sehr unangenehm. Das Zimmer hatten wir leider 2 x wechseln müssen. Das erste Zimmer hatte ein behindertengerechtes Bad und war nicht sehr passend für uns, das zweite Zimmer hatte dann ein ganz kleines Bett. Beim 3. Zimmer hatten wir dann ein ganz normales Doppelbett und wir waren sehr zufrieden. Alles in allem ein tolles Hotel mit super Service.