Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
75% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

First imperssions, lovely hotel,quiet surroungings

Posted 30-Dec-2014
Pros: The location.
Cons: There is always room for improvement, especially with the coments I have made above.
Location: The location was good. We were visiting Family and Friends over the Christmas Period.
Crhistmas day Night was fine the room was lovely and warm and plenty of hot water. When we returned to our room on Boxing Day Night there was no heating on at all and when we got up the following morning there was no hot water, so we could not have a shower before we left. When we went down to reception to book out My Husband told the receptionist that we had no heating and no hot water, she was not bothered, not the least bit interested. When we got outside, the car park had not been cleared of the snow, nor had it been gritted. When My Husband went back into the hotel to see if they had a shovel or snow shovel, all they had was a small dustpan so he had to struggle with the dustpan to clear the snow from around the wheels. It took us over and hour to get out of the car park and up the lane. No-one came out to see if we needed any help, we struggled on our own. Will think seriously before booking here again, we come regular to Rotherham as we have Family and Friends who live in and around the area.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Doncaster

Clean and friendly hotel

Posted 06-Dec-2014
Friends always stay at this hotel when they come up from london in a family room and always had a lovely time and used the pool, so went out for a birthday meal and stayed in this hotel so didn't drive, staff friendly and helpful, room clean and perfect stay, will go again.
2 out of 5
by A verified traveller

Hellaby hall

Posted 02-Dec-2014
Right for start we should have been able to book in a 2pm according to our bookings so we arrived there at 3pm assuming our room would be ready how wrong we where, after a 20min wait (even though the receptionist said it would be 5mins) I went to ask if our room was ready yet she then had to ring house keeping to which they said "o yes it's ready now" so god knows how long we would have been waiting if I haddent have asked, we then got our room key which was supposed to be an excutive king room, we opened to door and yet another surprise there stood two single beds (not quite and excutive king room really is it), so back down I go and say "this isn't the room I payed for ", "really" the receptionist replied, so after another 5min fumble to find us another room we got another room key so off we trot hoping this one was correct, oh and wait we open the door eyes closed and fingers crossed that this is the right room, Ooops again no it wasn't, it was two double beds this time not an executive king room (king sized bed), but by this point I had already lost the will to live so we decided not to bother any more as this farce around had already started to mess around with our evening plans. The less said about the room service the better I wouldn't want to bring tears to anybody's eyes. So all in all HELLaby hall is quite an apt name for the place!
1 out of 5
Recommended
for Couples
by Lesleyfrom Shrewsbury

Not four stars

Posted 28-Oct-2014 on Hotels.com
Disappointing for the price. We arrived at the rear of the hotel by (satnav) mistake. There were bags and bags of rubbish piled up against the bins. The reception area is unattractive with about four styles of furniture. My husband could not believe it was meant to be four star. The room was very dated. Worst of all, the springs had gone in the bed and i had a. Ery unccomfortable night. It was far too hot and stuffy all night. The breakfast was overpriced and badly cooked. Ovecooked eggs and mushrooms, rock hard bacon, flacid sausages and mothers pride bread. No hint of the promised continental alternative. On the plus side staff were all polite and helpful.
5 out of 5
Recommended
for Business Travellers
by MikeRfrom Havant

Posted 07-Oct-2014 on Hotels.com
Excellent value for the money, gym and pool (20M) are very good. NB. The Post Code takes you to the rear of the hotel, where there is a helpful map to direct you back to the front
2 out of 5
Recommended
for Business Travellers
by A verified traveller

bof

Posted 29-Sep-2014 on Hotels.com
Chambre OK et calme mais literie non confortable et repas (diner et ptdj) mauvais.
2 out of 5
Recommended
for Personal Event
by Paulfrom Rugby

4 star rated Not 4 star service!

Posted 24-Sep-2014 on Hotels.com
I booked a kingsize double and was provided with 2 single beds! I went to the restaurant which was next to empty at 19:15 and was asked to come back at 21:15 as they were expecting to get busy and 'didn't want to upset the chef'! I went to the bar and tried to order a draft beer from the pumps to be told the beer was not working but that I could get one from the bar in the function room. There was a private wedding in the function room! Breakfast on Sunday morning was average! Generally poor service and more staff training required about what 4 star service is supposed to be.
3 out of 5
Recommended
for Business Travellers
by JimBfrom Edinburgh

Posted 19-Sep-2014 on Hotels.com
Overall very nice Hotel with great gym and swimming pool attached, however the en suite had a smell of stale urine so need to clean them deeper I think, disinfectant would work!! although they were visibly clean, just a small thing but it would help...
2 out of 5
Recommended
for Everyone
by A verified traveller

All let down by...

Posted 15-Apr-2014
All was fine except that breakfast didn't arrive in the room as requested for 7:30 am. This meant that we were late for the meeting I had at 8:00 am at the conference facility next door, and had to leave without breakfast. So, if you are using this as a stay-over for the meeting centre please ensure that you get the staff to double check your early room service breakfast!
3 out of 5
Recommended
for Couples
by Davidfrom West Yorkshire

Convenient location

Posted 13-Oct-2013
Pros: The adjacent leisure facilities are very good and free to those staying at the hotel. Check-in was very straigtforward and quick.
Cons: The decor in parts of the older building is very tired-looking.
A room-only overnight stay. Room comfortable, spacious and clean. Although there was a wedding on the same night, it was not noisy in the part of the hotel where we were. We did not eat at the hotel due to early departure in the morning.