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Reviews of DoubleTree by Hilton Hotel Sheffield Park

4 out of 5
DoubleTree by Hilton Hotel Sheffield Park
Chesterfield Road South, Sheffield, England

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 1000 reviews" "
Rating 8 - Good. 335 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but a little overpriced
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the stay at all.. Would return without hesitation.
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Stayed 1 night in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stopped for business, room was a bit tired, flaking wood work, some carpets in stair corridors were stained, bed in room was rock hard and pillows were a bit tired and made me feel a bit ugh. i've stopped in much better for the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Staff polite and helpful. Breakfast good. Rooms comfortable and well equipped.
Stayed 2 nights in Feb 2024

4/10 Poor

Kain

Disliked: Property conditions & facilities
No heating got moved rooms and ended up with no bath just a shower and heating still didn’t work much room was cold
Stayed 2 nights in Feb 2024

10/10 Excellent

Bo Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Our second stay here and cannot fault it. Very quick and efficient check in and check out. Very friendly staff. Highly recommend!
Stayed 1 night in Feb 2024

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
The Hilton is a brand I would associated with modern above average hotel, from trying to call for early book in to waiting for 15 minutes to book in and then being questioned about breakfast having paid on arrival but not passed to morning team. The room was dated and behind the times from facilities to general standard even after being told a special room had been given to me was he joking. To be honest if I hadn’t prepaid I would have cancelled I have stayed in other Hilton’s and this by far was the worst I have experienced and why do I have to walk through smokers and vapers at the main entrance not what I expect also clear sight during food service Extremely disappointing stay and having stayed at a premier inn the night before 40 miles away I would choose this one over the Hilton sad review
Stayed 1 night in Jan 2024

10/10 Excellent

Simon

Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Jan 2024

10/10 Excellent

Krzysztof

Stayed 1 night in Jan 2024

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Rachel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff tried their best but hotel needs upgrading
Staff as helpful as they could be but rooms dated, beds uncomfortable and kept awake by neighbouring rooms. Ordered breakfast but no tables available so went without.
Stayed 1 night in Dec 2023

6/10 Okay

ian

Liked: Cleanliness, staff & service, room comfort
Could be much, much better
The staff were this hotel's saving grace as nearly everyone seemed to be complaining about multiple aspects of it. The rooms are very tired, especially the decor. In our room half the lampshades was damaged. The bath was small and with chipped enamel, the overhead shower was not contained by the glass panel, resulting in the floor being wet and the bathroom door de-laminating. It was only possible to gain sufficient light to put makeup on by going into the bathroom and standing in front of the mirror. None of the heated towel rails worked it seemed but we were instead, given new towels every day. Breakfast was OK but on our first day they severely under catered for the number of guests. There was a gluten free section offering cornflakes, make your own porridge, bread and a dedicated toaster. As for the cooked breakfast options, there was no advice offered as to what was GF and, being self service, we saw evidence of cross contamination. Coffee was from a machine and not recommended. We thought that we would spend some time on the first morning sitting in the lounge. I was told that I could use the hot drinks machine to make us 2 cups of green tea if it was turned on but as I was preparing to use it I was informed that it was £3.50 a cup. We returned to our room and made our drinks for free. Overall, it served its purpose but we would neither return nor recommend it
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bah humbug
I should have expected office Christmas parties and shenanigans, but on my second night, some wag pulled the fire alarm at 11 pm, and at 1:30 am a very loud giggling group of idiots were staggering around to find their rooms. Little sleep was possible. The room was clean, and the staff were pleasant: one can't blame them.
Stayed 2 nights in Dec 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel only bad side bed abit hard gor me.
Stayed 4 nights in Dec 2023

6/10 Okay

Sarah

Boxing match function just ending as I arrived to check in, so very noisy in Reception with rowdy people, drinking, smoking, not impressed at that hotel clientele on arrival and checking in was very slow with those people wanting taxis ordered etc.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay room was excellent
Stayed 1 night in Dec 2023

2/10 Terrible

Sheridan

Stayed 3 nights in Nov 2023

6/10 Okay

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nice hotel with well cooked breakfast in a nice commutable quiet area. Unfortunately the hotel boiler broke down so pool and showers were cold on this occasion
Stayed 2 nights in Nov 2023

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very nice
Stayed 1 night in Nov 2023

8/10 Good

Lewis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

4/10 Poor

Peter

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water in the evening or in the morning. Staff not apologetic or willing to do anything. no compensation
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Business traveller
Disliked: Property conditions & facilities
Underwhelming and overpriced.
No hot water from bathroom sink tap. At £140/night (no breakfast!) one would expect at least running hot water.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 2 nights in Nov 2023

6/10 Okay

Martyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Could and should be so much better
We booked a double room that supposedly was accessible with a queen size bed. Bed was standard king not a queen and the bathroom had a bath (admittedly there were grab rails) not the walk-in shower I was expecting. Was told the hotel was full so we're unable to change. You have to pay extra to use the leisure facilities which you don't find out until you confirm your reservation. The showers in the gents changing rooms were out of order and it was not possible to lock a locker as they were waiting for refurbishment. We used the hot tub then went in the steam room (sauna being unusable as it was barely warm) before returning to the hot tub to find it had been emptied, this at around 4pm. Looking generally shabby and tired and very much in need of a complete refit.
Stayed 4 nights in Nov 2023

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff at this property are extremely rude. The breakfast is inedible and when you mention this to staff on reception they refuse to even apologise or do anything about it. I would avoid staying here at all costs.
Stayed 1 night in Nov 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
The most disappointing stay. Staff were friendly, but the state of the room (mouldy) and you could smell the mould as you entered. Breakfast was very disappointing. £5 for use of pool, yet showers and changing area not maintained. Shower not working. room 61
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Was ok.
Hotel ok. Rooms a little dated. Booked a queen bed room but got a twin with beds pushed together instead.
Stayed 1 night in Oct 2023

6/10 Okay

Nigel

Travelled with family
Disliked: Property conditions & facilities
Hilton has lost its sparkle.
We stayed for one night as part of the half term week. The hotel reception on arrival was good. Quick and polite. The warm cookie on arrival a nice touch. The room itself was ok.. but the corridor outside smelt a little damp. We visited the pool and were told we had to pay extra to use the facilities which i was very suprised at.. never heard of a hotel where you pay extra for the pool? The pool changing rooms were very small. The lockers do not work. Only one pool shower worked and that had no temperature control knob... so it was just off or cold. I mentioned this to the staff. When we retuned to our room we found the bathroom towels had hair and stains on. We assume that the previous guest had used them and then refolded and these had not been checked. Reported this to reception who offered a free drink and suggested to contact hotels.com. i did who said there was nothing they can do since the hotel itself was not answering the phone. So quite disapponted overall in the experiance. I would not revisit.
Stayed 1 night in Oct 2023

6/10 Okay

Jeremy

Travelled with family
Disliked: Cleanliness
Nice place, but could do with a refresh. The gym / pool area especially.
Stayed 2 nights in Oct 2023

2/10 Terrible

Liane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No toilet roll in room.... Fire evacuation at 5am
Stayed 1 night in Oct 2023

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Lee

Stayed 1 night in Oct 2023

8/10 Good

sungbum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good service throughout
Stayed 1 night in Sep 2023

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at DoubleTree
Efficient registration. Friendly staff clean room. Good choice for breakfast good choice, football meals staff very friendly.
Stayed 1 night in Oct 2023

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning in the room did not work, the disabled toilet was out of service as was a number of urinals and wash hand basins. Over all the hotel was looking tired and not well maintained.
Stayed 2 nights in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologise for the inconvenience you experienced with the air conditioning and the facilities. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards

4/10 Poor

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stop there again
Stayed 1 night in Sep 2023

10/10 Excellent

Trae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa staff member named Beth helped make my time at the hotel a pleasure and I believe she is an asset to the hotel spa staff. Still showed the biggest smile with the warmest welcome even later on in the day.
Stayed 1 night in Sep 2023

10/10 Excellent

Frazer

Business traveller
Liked: Cleanliness, staff & service, room comfort
Only stayed the one night, in late and out early, but the staff were very good. We did have a couple of electrical outages but they were short so nop dramas
Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you so much for the perfect 10/10 rating! We are thrilled to hear that you had an outstanding experience during your stay. Your positive feedback is truly appreciated, and we look forward to the pleasure of hosting you again in the future.Warm regards

8/10 Good

Alan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
I would stay again.
Stayed 5 nights in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you for taking the time to provide your feedback with an 8/10 rating. We're pleased to hear you had a positive experience, and we appreciate your input. If there are specific areas where we can improve and make your next stay even better, please let us know. We value your feedback and hope to welcome you back for an enhanced experience in the future.Warm regards

8/10 Good

Tawanda and Rona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe and quiet place for my family liking. Plenty of parking space. Will definately recommended it to anyone visiting from Liverpool.
Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback with a 4/5 rating. We're glad to hear you had a positive experience, and we appreciate your input. If there's anything specific you'd like us to improve or if you have any suggestions, please feel free to share. We hope to welcome you back for an even better stay in the future.Warm regards

10/10 Excellent

Gemma

Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you for the perfect 10/10 rating! We're delighted to hear that you had an exceptional experience during your stay. Your feedback means a lot to us, and we look forward to the pleasure of hosting you again in the future.Warm regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton Sheffield Park on 6 Nov 2023
Dear Guest,Thank you for the fantastic 5/5 rating! We're thrilled to hear that you had a great experience during your stay. Your positive feedback is truly appreciated. If your travels bring you back to the area, we look forward to welcoming you again.Warm regards