All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rooms superb
Staff amazing
Food delicious
Atmosphere outstanding
Will be going back again
Dennie
Stayed 2 nights in Jan 2024
Response from Richard Tyas- General Manager on 24 Jan 2024
Thank you for taking the time to post your review of your recent experience here at the hotel we look forward to welcoming you back in the near future.
10/10 Excellent
Christopher
9 Jan 2024
Christopher
Stayed 1 night in Jan 2024
Response from Richard Tyas- General Manager on 10 Jan 2024
Thank youfor taking the time to rate your stay here with us . We hope to see you agin very soon.
10/10 Excellent
Tyla
24 Dec 2023
Tyla
Stayed 1 night in Dec 2023
Response from Richard Tyas- General Manager on 28 Dec 2023
Thank you for your review score we hope to see you again soon.
This is the best “best western” I’ve stayed in. Great welcome and friendly staff throughout the stay! Lovely room and bathroom, clean and quiet. Such a nice atmosphere in this hotel, felt safe and relaxed on a business trip. Highly recommend.
Ronnie
Stayed 2 nights in Dec 2023
Response from Richard Tyas- General Manager on 16 Dec 2023
Thank you for your excellent comments we look forward to welcoming you again soon
Lovely hotel with a very large family room which was ideal for the 4 of us. big bathroom with bath and double shower. lots of parking available, Breakfast was excellent, staff were all lovely
Michael
Stayed 1 night in Oct 2023
Response from Richard Tyas- General Manager on 27 Nov 2023
Thank you for posting your excellent review we hope to see you again very soon.
Response from Richard Tyas- General Manager on 4 Oct 2023
Dear Andrew Thank you for taking the time to post comments, I will ensure these are relayed to the staff.We look forward to welcoming you back in the future.Kind Regards Richard TyasGeneral Manager
Lovely hotel. Very clean and comfortable. The staff were lovely. The food in the restaurant was really tasty.
Karen
Stayed 1 night in Aug 2023
Response from Richard Tyas- General Manager on 25 Aug 2023
Hi Karen Thank you for taking the time to post your great comments. We look forward to welcoming you back in the near future.
4/10 Poor
Michael
20 Aug 2023
Liked: Staff & service, room comfort
Michael
Stayed 1 night in Jul 2023
Response from Richard Tyas- General Manager on 21 Aug 2023
Dear Michael I am sorry to recieve the score that you gave for your recent stay , but as you have not placed any comments or feedback I am not really in a position to respond.
Response from Richard Tyas- General Manager on 21 Aug 2023
Thank you for taking the time to score your recent stay experience here with us. We look forward to welcoming you back to the hotel in the near future.
The room more than met our expectations.
The staff were friendly, great choice for breakfast and thought how the hot food was served was great.
They had a food & drink taster day on and wish we could have stayed for that but had a prior appointment to get to.
Julie
Stayed 1 night in Aug 2023
Response from Richard Tyas- General Manager on 14 Aug 2023
Dear Julie Thank you for taking the time to post a review of your recent experience here at the hotel, it was such a pleasure to read your review.We hope to see you again soon.Regards Richard TyasGeneral Manager
Great staff, friendly and helpfull, nice rooms comfy, food is good.
One down point when busy, there is only 3 disabled spaces so you may havt to park a little walk
Paul
Stayed 1 night in Aug 2023
Response from Richard Tyas- General Manager on 14 Aug 2023
Dear Paul Thank you for your review and comments.We do hope to see you again soon.Kind RegardsRichard TyasGeneral Manager
We celebrated our wedding anniversary here in the Balnea spa suite. It was an amazing room with personal sauna and spa beds.
The meal in the restaurant was the best we’d had in years. The place is beautiful abs we will definitely be back!
Colin
Stayed 1 night in Jul 2023
Response from Richard Tyas- General Manager on 31 Jul 2023
Dear Colin Thank you for your excellent review and we look forward to welcoming you back in the near future.Kind Regards Richard TyasGeneral Manager
8/10 Good
Martin
30 Jul 2023
Martin
Stayed 1 night in Jul 2023
Response from Richard Tyas- General Manager on 31 Jul 2023
Thenak you for taking the time to review your stay we look forward to seeing you again in the near future.
10/10 Excellent
Natalie
15 Jul 2023
Natalie
Stayed 1 night in Jul 2023
Response from Richard Tyas - General Manager on 17 Jul 2023
Thank you for taking the time to paost a review we hope to se you again in the near future.
Overall the property was clean but not value for money based on a one night stay and what it was. There was no on site gym or leisure facilities and for a hotel at this price you would assume these facilities would be available.
Sean
Stayed 1 night in Jul 2023
Response from Richard Tyas - General Manager on 17 Jul 2023
Thank you for taking the time to post your review. The hotel does not advertise or market that is has those facilities and I do feel that the quality of the rooms justifies the price that we charge.
Great place. Everything was first class. Very well maintained. The restaurant is spacious and tastefully decorated. We couldn’t fault the hotel. One of the nicest hotels we’ve stayed in on our 6 weeks trip. Would definitely stay there again.
Susanne G
Stayed 1 night in May 2023
Response from Richard Tyas - General Manager on 1 Jun 2023
Thank you for taking the time to post a review of your recent experience at the hotel and we look forward to welcoming you back in the near future.
Lovely hotel
Dinner service was long. The bed was as hard as the floor. I had back ache all night. Went through 8 pain killers.both my missis and me had no sleep.
But nice place all round
Dean
Stayed 1 night in May 2023
Response from Richard Tyas - General Manager on 1 Jun 2023
Thank you for taking the time to post your comments I am sorry to read that you did not enjoy the comfort of the bed which is highly unusal.
Warm, friendly staff. The room was huge and super comfy, just a little dated. Bathroom was super modern. Breakfast was delicious with plenty of variety.
Sarah
Stayed 1 night in May 2023
Response from Richard Tyas - General Manager on 1 Jun 2023
Thank you for taking the time to post a review of your recent experience at the hotel and we look forward to welcoming you back in the near future.
Checking in super easy & efficient. Excellent friendly service all round from all staff. Very quiet, comfortable stay in our family room which was huge! Warm, clean & spacious room.
Would recommend this place and return again if we were in the area.
Thank you 😊
Sophie
Stayed 1 night in Apr 2023
Response from Richard Tyas - General Manager on 1 Jun 2023
Thank you for taking the time to post a review of your recent experience at the hotel and we look forward to welcoming you back in the near future.