"Nice, large hotel with convention center amenities"
Everything about this hotel was pretty much spot on. It wasn't high-luxury, but the hotel staff were friendly, the room was clean, and the conditions were great. I was pretty impressed by the size and menu of Bar Louie, the full restaurant/bar on site, which was much larger than what most hotels have, but the wait staff there did not impress me, for the breakfast or dinner that I had there.
In the morning, it seemed like it took a long time to get anyone to pay attention to you, or bring your food, or get your check, or anything. It wasn't like they were busy; besides me, there was another gentleman by himself at another table, and that was it. I didn't even see the waiters much; they were on the other side of the room, doing something besides paying attention to us. At dinner, I sat at the bar. The bartender was friendly enough, but there were 2-3 of them, and none of them seemed to have a plan. Nobody would check on me, or everyone would check on me. Then, the wait staff on the floor seemed like they were having their friends coming in and hanging out. It all seemed loud and unprofessional to me. Certainly not in line with the business-like atmosphere of the rest of this convention center.
Matt from Illinois
This hotel is located in Matteson (South Suburbs), close to First Midwest Bank Amphitheatre. Area attractions also include …More
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