We were upgraded which was very nice, room lovely on the 5th Floor number 580. The only minor detail was that on a couple of lights around the room no bulb. The maids could check this out when cleaning the room. But saying that had a really lovely stay, and would not hesitate to stay again at the Hotel. All staff very helpful and nothing too much trouble. We arrived early (our room not ready) but were able to leave our bags in a secure area, this was helpful so that we could go sightseeing.
We traveled to London to visit our son, so we needed a room for three people which is not easy to find in London. The executive suite and a rollaway bed were perfect. Plenty of room. The staff at the hotel were very helpful with suggestions for sites to visit and restaurants.
Lovely hotel. Comfy beds. We received upgrade and room was nice sized twin. Shower power not the best but v.clean. Breakfast £15 so quite expensive - Nero's coffee is only 5 mins away. Overall very lovely
Went to London to celebrate my 60th birthday last week, stayed in the Crowne Plaza Kensington. I had requested a room with a view and when I arrived I was given an upgrade to a suite overlooking the garden. Had a fantastic stay there for 5 nights, the staff were excellent from reception to the Breakfast staff and the people who looked after our room each day. Special mention to Victoria in reservations for all her help and excellent customer care. The hotel itself is very well situated close to all the main attractions and the underground station, Gloucester Road is across the street as is a good restaurant, Garfunkles. Would highly recommend this hotel for anybody planning a stay in London.
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