Minibar, in-room safe, desk, soundproofing

Reviews of Hotel Grand

4 out of 5
Hotel Grand
Namesti Svornosti 3, Cesky Krumlov

Reviews

8.8

Excellent

Rating 10 - Excellent. 317 out of 579 reviews" "
Rating 8 - Good. 190 out of 579 reviews" "
Rating 6 - Okay. 52 out of 579 reviews" "
Rating 4 - Poor. 12 out of 579 reviews" "
Rating 2 - Terrible. 8 out of 579 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

beverly

Stayed 1 night in Nov 2023

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Prokop Salajka on 25 Oct 2023
Thank you for your kind review! :)

10/10 Excellent

Siu Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and helpful
Stayed 1 night in Oct 2023
Response from Václav Pekař on 15 Nov 2023
Dear guest,Thank you for your feedback!We are glad to hear you enjoyed your stay at our hotel

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived early and left next day late. Very accommodating for our luggage and needs.
Stayed 1 night in Oct 2023
Response from Václav Pekař on 30 Oct 2023
Dear guest,Thank you so much for your kind feedback.We are glad we could satisfy your needs. Kind regards

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very central , you can’t access by car but hotel car came to pick us from a reachable point It is clean and has a good restaurant My room was in third floor with no elevator and you have to take your luggage up My room was modern, well equipped and clean but it was on two levels, with a very elevated wood bar in the floor, I stumbled in it accidentally and that is serious in the dark
Wooden bar in the floor
Stayed 1 night in Sep 2023
Response from Prokop Salajka on 25 Oct 2023
Hello, thank you for your review. Im sorry to read, that you had an issue with the room. This building is very old and some of those architectural features cannot be remade. Thank you for your stay and I hope that this little accident didnt affect your stay at all. Warm regardsProkop Hotel Grand front office

10/10 Excellent

Kalwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great location, great breakfast buffet.
Stayed 1 night in Jul 2023
Response from Jakub Šmída on 2 Aug 2023
Dear guest,thank you for your feedback

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a lovely town.
Stayed 1 night in May 2023
Response from JŠ on 13 Jun 2023
Dear guest,thank you for your nice feedbackManagment

10/10 Excellent

ziniu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 8 May 2023
Thank you for your feedback

8/10 Good

OI HOP

Stayed 1 night in Mar 2023
Response from Manager on 8 May 2023
Thank you for your feedback

10/10 Excellent

jose

Stayed 1 night in Nov 2022

6/10 Okay

David W

Stayed 2 nights in Sep 2022
Response from Jakub Šmída on 18 Oct 2022
Thank you for your review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really unique. Staff was very friendly and helpful. Everything was walkable around the area.
Stayed 1 night in Oct 2022
Response from Jakub Šmída on 18 Oct 2022
Thank you for your review and your stay :)

8/10 Good

kwan

Travelled with partner
Liked: Cleanliness, staff & service
It is located at the center.
Stayed 1 night in Sep 2022
Response from Jakub Šmída on 18 Oct 2022
Thank you for your review

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the square. Parking is off site but you’re allowed to drive into the pedestrian zone to drop off your bags. Excellent breakfast and dinner options
Stayed 2 nights in Sep 2022
Response from Jakub Šmída on 18 Oct 2022
Thank you for your review and your stay in our hotel :)

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near shops and restaurants and within walking distance of the castle.
Stayed 1 night in Aug 2022
Response from Jakub Šmída on 18 Oct 2022
Thank you for your review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Michele, APO

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location! Delicious hot breakfast.
Stayed 1 night in Jun 2022

10/10 Excellent

Vlastimil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Ashi

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Piero

Stayed 1 night in Jan 2022

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique gem!
It’s a lovely boutique hotel located in the centre of the square. The young man at the front desk was fantastic. Friendly and helpful. He even helped carry my suitcase up the stairs! Breakfast was great, lots of hot and cold selections. Highly recommend this hotel.
View from room
Stayed 2 nights in Sep 2021

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic and so are the staff working there! The rooms are amazing and the breakfast is really really good. Great location.
Stayed 1 night in Aug 2021

6/10 Okay

Barnaby

Liked: Cleanliness
Disliked: Staff & service, room comfort
What a shame...
Great location but this is a flawed hotel. The bathroom is so tiny that it is literally impossible to get in the shower and close the door. Therefore the bathroom floor will inevitably become saturated. I suggested that they replace the existing shower door that opens inwards with a sliding door. The staff member acknowledged the problem but was dismissive of my solution. Fair enough, but they need to fix the problem otherwise this is not even close to a 4 star hotel. I was also unimpressed with having to wait 25 minutes to check because reception was unattended at 4pm. Good breakfast.
Stayed 2 nights in Jul 2021
Response from Manager on 31 Jul 2021
Daer guest, we gave you cheaper rate for the room. We know about it but our house is from 13th century and we can not do it bigger. Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in the very heart of the old town, the Grand hotel is every bit as wonderful as its name suggests. Fantastic service and the staff will do their best to make your stay all the more special. Thank you!
Stayed 1 night in Jul 2021
Response from Manager on 31 Jul 2021
Thank you for your feedback

8/10 Good

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay in the city centre!
We had a very pleasant stay at hotel Grand, very good location in the Historic centre of the city, where all the mains sights are. Walking distance to good dining and shopping places too, very helpful staff, good breakfast and good internet connection. If you are arriving by car, you will have to park at the local brewery (looks like many hotels do this as the historic centre is for pedestrians and authorised vehicles only); it’s just a short walk from there to the hotel, but if you are carrying heavy luggage, then call ahead and the hotel staff may be able to give you a lift so you can avoid dragging a heavy bag on cobblestone streets. There is a bar very close to the hotel, which may get a bit noisy. There is no lift (it’s a historic property actually!), so plan ahead with that heavy luggage :). The rooms are nice and clean and the staff was very helpful.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having breakfast buffet in the square was a great experience.
Stayed 2 nights in Aug 2020

2/10 Terrible

D

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We were cheated financially by the hotel. 1) First the we were asked on check out to pay for the room.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, comfortable hotel. It is right at the square with the christmas market.
Stayed 1 night in Dec 2019

8/10 Good

Chi Wai

Stayed 1 night in Feb 2020
Response from Václav Pekař on 15 Nov 2023
Dear guest,Thank you for your feedback.It truly means a lot to us.Kind regards

10/10 Excellent

Robert, Fayetteville Arkansas USA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date property with comfortable beds and a good breakfast. The room was small by American Standards but was very nice. The staff spoke English. We would stay here again.
Stayed 1 night in Sep 2019
Response from Manager on 26 Jan 2020
Thank you for your feedback

8/10 Good

OLIVIER

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So small had to wait 20min for breakfast since the place is really small can’t accomodate people
Stayed 1 night in Dec 2019
Response from Manager on 25 Dec 2019
Dear guest, our hotel is from 13th century. We can not built bigger place for breakfast. Could you be little bit more passion and wait little time or took the breakfast to your room. Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Old Town Square this hotel was close to perfect in all aspects
Stayed 1 night in Dec 2019
Response from Manager on 29 Dec 2019
Dear, thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Nov 2019
Response from Manager on 25 Dec 2019
Dear, can you send me why get me the 6/10?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on 27 Dec 2019
Dear, thank you for your feedback

10/10 Excellent

Bi Rou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with friendly staffs good breakfast and good location! Highly recommended!!!
Stayed 1 night in Nov 2019
Response from Jakub Šmída on 7 Dec 2019
Thank you for you very friendyl feedback. We are try do the best.

10/10 Excellent

Hye s

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jakub Šmída on 9 Dec 2019
Thank you for your feedback

10/10 Excellent

zhihui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on 5 Dec 2019
Thank you for your feedback

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Šmída on 27 Nov 2019
Thank you for your feedbak.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined the next hotel stay as it didn’t come close to Hotel Grand!
Stayed 1 night in Oct 2019
Response from Manager on 24 Oct 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Manager on 24 Oct 2019
Thank you for your feedback

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
Very clean and comfortable room. The bathroom was beautiful. We really appreciated the breakfast -to-go bag as we had an early departure.
Stayed 1 night in Oct 2019
Response from Manager on 24 Oct 2019
Thank you for your feedback

10/10 Excellent

Jeff, Toronto, ON

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff! Our valet/ bell staff, Prokop, was a great help in resolving our parking issues (the city is a maze!!!).
Stayed 2 nights in Sep 2019
Response from Manager on 24 Oct 2019
Thank you for your feedback.

10/10 Excellent

Sue, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and Lucia was a pleasure to deal with.....so very pleasant and helpful.
Stayed 1 night in Sep 2019
Response from Manager on 11 Oct 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 9 Oct 2019
Thank you for your feedback. We are still try do the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely hotel and staff. Very convenient location. I would stay here again and recommend to my family.
Stayed 1 night in Sep 2019
Response from Manager on 9 Oct 2019
Thank you for your feedback. We are still try do the best.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and location
Right in the square. Town is small and very walkable from hotel. Hotel comfortable, clean and good breakfast. Only stayed one night, but would return.
Stayed 1 night in Sep 2019
Response from manager on 9 Oct 2019
Thank you for your feedback. We are still try do the best.