Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller

Candlewood Suites

Posted 01-Dec-2014 on Hotels.com
I really like the area. There are a lot of restaurants to choose from within a few miles of the hotel. The room was clean and a lot better than expected. We have never stayed at Candlewood Suites before, but were able to get a discounted rate through Hotels.com and feel it was worth what we paid.
4 out of 5
Recommended
for Getaway With Friends
by Thomas

This traveller left a rating score only Posted 26-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Families
by Michaelfrom Colorado

Happy

Posted 21-Nov-2014 on Hotels.com
A nice hotel. Clean, nice staff, great location
2 out of 5
Recommended
for Business Travellers
by huyfrom ca

owner

Posted 05-Nov-2014 on Hotels.com
So so.
4 out of 5
Recommended
for Families
by Charlesfrom Easton, Pa.

Great weekend

Posted 15-Oct-2014 on Hotels.com
Room was clean and comfortable. Room service was an extra cost (beds made up, fresh towels, etc). Staff was friendly and helpful. I would stay again.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Posted 09-Sep-2014 on Hotels.com
Overpriced just because of the Michigan and Notre Dame game. Had one remote for two TVs. Very inconvenient. Direct TV hardly worked because of storm.
Comment from Hotel Management
29-Nov-2014 by Gail, Hotel Management
Thank you for your feedback and for staying at Candlewood Suites Elkhart. I am so sorry you did not enjoy your overall experience with us. I apoligize again and hope you will give us another opportunity to serve you while visiting Elkhart. Sincerely, Gail Johnson, Director of sales
4 out of 5
Recommended
for Families
by A verified travellerfrom Winston-Salem, NC

Notre Dame Home Game Weekend

Posted 07-Sep-2014
Pros: The location was great. Easy access to the toll road and US20.
Cons: It was a very busy weekend in the nearby city. The staff was prepared, however, when I requested a receipt, I was told I didn't need one.
Location: Within 3 miles there is a very good grocery store & multiple chain restaurants.
This is a nice, clean, quiet hotel and we appreciated the space and proximity to meal sources, grocery stores, and main streets/roads.
4 out of 5
Recommended
for Families
by A verified travellerfrom St Paul, MN

Liked the extra bedroom.

Posted 14-Aug-2014
Pros: Location (right by the Toll Road entrance, but close to non-chain restaurants in town)
Location: See above.
Stopped for the night on our trip from MN to NY. Family of 4-inlcuding 2 adult children. Worked well for us.
Comment from Hotel Management
03-Oct-2014 by Gail, Hotel Management
Dear Tom, That was a long drive for you and your family. Thank goodness we were right off the toll road. I'm happy it worked out well for everybody! I hope you found a yummy place to eat. We have coupons for local restaurants if you are in the area again. Thank you for staying with us. The team at Candlewood Suites
3 out of 5
by A verified travellerfrom New York, ny

OK room but needs a refresh.

Posted 09-Aug-2014
Pros: Good location.
Cons: Train the front desk staff better. Also it would be great if the linens were newer.
The hotel room was clean but things needed a refresh. For example, as soon as we walked in the room we saw two huge stains on the carpet. While the room was clean, the pillows and bedding were quite worn as were the bath towels. The real issue that I had was that the front desk staff was terrible. We were the only people there, we had already paid for the room (via Expedia) and it still took the front desk clerk more than 20 minutes to check us in. She really did not seem to know what she was doing and was also rude.
Comment from Hotel Management
03-Oct-2014 by Gail, Hotel Management
Dear Barbara, Thank you for your comments. I am so sorry for your experience. We have followed up with your comments and take this very seriously. The carpets were cleaned and we are planning to refresh a bit. The real issue being the front desk I can only apologize again for this is not appropriate. I hope you give us another chance to serve your needs in a way that your deserve.. Warmest Regards, The team at Candlewood Suites
3 out of 5
Recommended
by Seanfrom Ohio

Adequate but inconsistent service

Posted 27-Jul-2014 on Hotels.com
Some of the staff was very kind and helpful while others were quite rude to my wife. We asked for an extra washcloth from head of housekeeping and were rudely told no. One female clerk was very put out by asking her a question - she did not want to be at work obviously and took it out on my wife. The double beds were a bit small for 2 grown adults. My wife and I are not shaped like beanpoles but are certainly not excessively large. Not a restful nights sleep with my arm dangling over the side of the bed. Also there was something in the room that had my sinuses all goofed up - way more than normal. The night clerk said there had been several pets on the 2nd floor the week before.
Comment from Hotel Management
03-Jan-2015 by Gail, Hotel Management
First of all, thank you for staying with us and for your feedback. I'm happy that some of the staff made you feel comfortable. I sincerely apologize that it was not consistent. I'm sorry you didn't get a restful nights sleep also. We take our guests responses seriously and follow up with our staff. I hope that you will give us another chance to provide the customer service that you deserve. Warmest Regards, The team at Candlewood Suites