Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from Winston-Salem, NC

Notre Dame Home Game Weekend

Posted 07-Sep-2014
Pros: The location was great. Easy access to the toll road and US20.
Cons: It was a very busy weekend in the nearby city. The staff was prepared, however, when I requested a receipt, I was told I didn't need one.
Location: Within 3 miles there is a very good grocery store & multiple chain restaurants.
This is a nice, clean, quiet hotel and we appreciated the space and proximity to meal sources, grocery stores, and main streets/roads.
4 out of 5
Recommended
for Families
by A verified traveller from St Paul, MN

Liked the extra bedroom.

Posted 14-Aug-2014
Pros: Location (right by the Toll Road entrance, but close to non-chain restaurants in town)
Location: See above.
Stopped for the night on our trip from MN to NY. Family of 4-inlcuding 2 adult children. Worked well for us.
Comment from Hotel Management
03-Oct-2014 by Gail, Hotel Management
Dear Tom, That was a long drive for you and your family. Thank goodness we were right off the toll road. I'm happy it worked out well for everybody! I hope you found a yummy place to eat. We have coupons for local restaurants if you are in the area again. Thank you for staying with us. The team at Candlewood Suites
3 out of 5
by A verified traveller from New York, ny

OK room but needs a refresh.

Posted 09-Aug-2014
Pros: Good location.
Cons: Train the front desk staff better. Also it would be great if the linens were newer.
The hotel room was clean but things needed a refresh. For example, as soon as we walked in the room we saw two huge stains on the carpet. While the room was clean, the pillows and bedding were quite worn as were the bath towels. The real issue that I had was that the front desk staff was terrible. We were the only people there, we had already paid for the room (via Expedia) and it still took the front desk clerk more than 20 minutes to check us in. She really did not seem to know what she was doing and was also rude.
Comment from Hotel Management
03-Oct-2014 by Gail, Hotel Management
Dear Barbara, Thank you for your comments. I am so sorry for your experience. We have followed up with your comments and take this very seriously. The carpets were cleaned and we are planning to refresh a bit. The real issue being the front desk I can only apologize again for this is not appropriate. I hope you give us another chance to serve your needs in a way that your deserve.. Warmest Regards, The team at Candlewood Suites
2 out of 5
Recommended
for Personal Event
by Theresa from Pleasant prairie

Posted 25-Jul-2014 on Hotels.com
My husband and I stayed at candle wood suites in Elkhart. It was NOT as represented. The lobby was cluttered. I had to initial that the property was "non smoking". But the entire place smelled of stale cigarette smoke. Our first room had been smoked in and I asked for another one. The second one was better, but I woke up in the middle of the night smelling smoke from another room. The hallways smelled of stale smoke also. The staff were friendly and eager to switch our room but there is no way they didn't know people smokes in this hotel.
Comment from Hotel Management
05-Oct-2014 by Gail, Hotel Management
Dear Theresa, Thank you for staying and for your comments. We pride ourselves in keeping things clean. Sorry we fell short of your expectations. Our guests are not supposed to smoke and I hope that you will give us another try. Warmest Regards, The team at Candlewood Suites
4 out of 5
Recommended
for Personal Event
by Bill from Syracuse, NY

Posted 13-Jul-2014 on Hotels.com
Nice place.
Comment from Hotel Management
04-Oct-2014 by Gail, Hotel Management
Dear Bill, Nice comment. Thank you and please come and stay with us again. Warmest Regards, The team at Candlewood Suites
4 out of 5
Recommended
by A verified traveller

easy access

Posted 10-Jul-2014 on Hotels.com
comfy beds and clean. would stay in a candlewood again in spite of our toilet not flushing right.
Comment from Hotel Management
05-Oct-2014 by Gail, Hotel Management
Dear guest, I'm glad we were easy to find and the beds were comfy for you. Please let the front desk know if there is anything we can do to improve your stay. We are happy to help. Warmest Regards, The team at Candlewood Suites
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel and friendly staff.

Posted 23-Jun-2014
Great staff. The furnished kitchen was so nice. Beds were comfortable and the bathroom was good sized.
Comment from Hotel Management
05-Oct-2014 by Gail, Hotel Management
Dear Jessica, We appreciate those 5 star ratings and friendly guests! Thank you for acknowledging our hotel and staff. I hope you enjoyed your visit to Elkhart and will come and see us again. Warmest Regards, The team at Candlewood Suites
5 out of 5
Recommended
for Everyone
by Nat from Chicago, IL

Very Satisfied

Posted 16-Jun-2014
Hotel was very clean. Quiet surroundings. Conveniently located to shops and restaurants. The room was very well equipped and I was so impressed with the way the kitchenette was clean and stocked. Highly recommended.
Comment from Hotel Management
07-Oct-2014 by Gail, Hotel Management
Dear Nat, We are very satisfied with your response! Thank you for your wonderful comments. Glad you enjoyed our kitchenettes and found everything clean and quiet. We highly recommend you come back if you are in the area. Best Wishes, The team at Candlewood Suites
5 out of 5
Recommended
by Vicky from Illinois

Nice and clean

Posted 03-Jun-2014 on Hotels.com
My first impression of Candlewood Suites was, "Wow, this place looks brand new and smells clean!" It would be a great place for an extended stay. We were only there for one night, but appreciated the kitchenette. It was like a small apartment. My only fault with it is there was not complementary breakfast.
Comment from Hotel Management
08-Oct-2014 by Gail, Hotel Management
Dear Vicky, Wow! Thank you for sharing your first impression of our hotel. Too bad you couldn't have stayed longer. Sorry we don't serve a hot breakfast but we do have coffee and the Candlewood cupboard where you can purchase food items. We hope to see you again. Best Wishes, The team at Candlewood Suites
1 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 02-Jun-2014 on Hotels.com