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Reviews of Marhaba Royal Salem

4 out of 5
Marhaba Royal Salem
Boulevard 14 Janvier, Sousse

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 282 reviews" "
Rating 8 - Good. 103 out of 282 reviews" "
Rating 6 - Okay. 26 out of 282 reviews" "
Rating 4 - Poor. 19 out of 282 reviews" "
Rating 2 - Terrible. 22 out of 282 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Abdellatif

Good
Stayed 3 nights in Apr 2024

8/10 Good

Rumana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled to Sousse with kids and stayed here as our first stop in Tunisia. Its a huge hotel with multiple building. Plentiful parking and it is very nice. Mist likely i booked the cheapest room so we were stuck in the building aaaallllll the way back. It was fine but positive its not as nice as the front building. Rooms and facility clean. Breakfast options were a lot. Staff were amazinh and so helpful. They helped us find local spots, which is what I look for. Overall, good. Pools were okay but nothing amazing. Beach is walking distance so very nice.
Stayed 3 nights in Mar 2024
Response from Public Relations Officer on 8 Apr 2024
Dear Rumana,Thank you for sharing your experience! We're glad to hear that you found our hotel pleasant and our staff helpful. We appreciate your feedback regarding the room location and will take it into consideration for future improvements. We hope you enjoyed your time in Sousse and look forward to welcoming you back in the future!Best regards,

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
The more you stay the more you like it.
Stayed 5 nights in Dec 2023
Response from Public Relations Officer on 29 Dec 2023
Dear Lei,We're delighted to hear that your experience with us keeps getting better! Thank you for your loyalty, and we look forward to making each stay even more enjoyable.Warm regards,

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Management Team on 5 Jun 2023
Cher Vincent,Nous vous remercions pour le feedback.Nous somme sravis d'apprendre que vous ayez passé un merveilleux séjour et nous espérons vous accueillir de nouveau prochainement!Meilleures salutations,

10/10 Excellent

Hope

Excellent stay as well. We will be retuning! Large room and pool and grounds are beautiful. Staff is always warm and accommodating.
Stayed 2 nights in May 2023
Response from The Management Team on 2 Jun 2023
Dear Hope,Thank you so much for your feedback!We are extremely glad to read that your stay with us was amazing :) Your appreciation for our staff is priceless and they will be thrilled to receive your praises.We look forward to welcoming you again soon.Warmest regards,

10/10 Excellent

Kylie

Stayed 2 nights in May 2023
Response from The Management Team on 23 Jun 2023
Dear Kylie,Thank you very much for sharing your feedback. We are thrilled to know that you enjoyed a perfect stay with us and we can't wait to welcome you again very soon :)Warmest regards,

10/10 Excellent

Soulef

Travelled with family
J'ai adoré
Stayed 2 nights in Apr 2023
Response from Public Relations Officer on 1 May 2023
Chère Soulef,Nous vous remercions pour le feedback.Nous sommes ravis que vous ayez adoré votre séjour et nous espérons vous revoir dans un futur très proche!Meilleures salutations,

10/10 Excellent

AKANE

Stayed 2 nights in Apr 2023
Response from Public Relations Officer on 1 May 2023
Dear Akane,Thank you for the feedback.We are excited to know that you enjoyed so much your stay with us :)We look forward to welcoming you again very soon.Warmest regards,

10/10 Excellent

BRUNO

Stayed 14 nights in Apr 2023
Response from Public Relations Officer on 1 May 2023
Dear Bruno,Thank you for the feedback.We are thrilled to know that your stay with us was as exciting as hoped :)We look forward to welcoming you again soon.Warmest regards,

4/10 Poor

Tarek

Travelled with family
Disliked: Property conditions & facilities
Elevator was on n off all the time no responsibility about people to get to their room
Response from Public Relations Officer on 29 Apr 2023
Dear Tarek,Thank you for the feedback.We are so sorry to know that the technical issue with the elevator let you down. We hope that you still enjoyed other aspects of your stay with us and we look forward to welcoming you again soon for a much better holiday.Warmest regards,

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Lovely staff 😍😎
Stayed 1 night in Mar 2023
Response from Public Relations Officer on 3 Apr 2023
Dear Violet,Thank you for the feedback.We are thrilled to know that you enjoyed a lovely vacation :)We look forward to seeing you again soon.Warmest regards,

8/10 Good

Majed

Stayed 2 nights in Mar 2023
Response from Public Relations Officer on 3 Apr 2023
Dear Majed,Thank you for the feedback.We are excited to know that you had a wonderful stay in our resort and we look forward to welcoming you again soon.Warmest regards,

10/10 Excellent

Hope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great as always !! Always enjoy the stay!! Food is hit or miss better on the weekend. Overall, good
Stayed 2 nights in Mar 2023
Response from Public Relations Officer on 20 Mar 2023
Dear Hope,Thank you so much for the feedback.We are absolutely thrilled for your lovely stay, once again :)We look forward to welcoming you again soon.Warmest regards,

8/10 Good

harriche

Stayed 2 nights in Mar 2023
Response from Public Relations Officer on 20 Mar 2023
Dear Guest,Thank you for the feedback.We are glad to know that you enjoyed your overall stay with us.We look forward to welcoming you again soon.Warmest regards,

10/10 Excellent

Rachel

Stayed 2 nights in Mar 2023
Response from Public Relations Officer on 13 Mar 2023
Dear Rachel,Thank you for the feedback.We are so happy to know that your stay with us was absolutely lovely.We look forward to welcoming you again soon.Warmest regards,

8/10 Good

Micheal

Stayed 4 nights in Feb 2023
Response from Public Relations Officer on 7 Mar 2023
Dear Micheal,Thank you for the feedback.We hope you had a magical stay with us and we look forward to welcoming you again very soon.Warmest regards,

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in and amenities are great! Everyone overall was great and will return on my next visit.
Stayed 2 nights in Feb 2023
Response from Public Relations Officer on 7 Mar 2023
Dear Hope,Thank you for the feedback.We are really happy for your lovely stay with us and we can't wait to welcome you again soon.Warmest regards,

10/10 Excellent

Hope

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the check in was great and as we have stayed at this property was excellent. The evening staff was very good and I will be honest that I forgot the name of the desk staff. This man personally recognized my husband was from this area and was very pleasant with us and professional. In the evening, the staff changes and there were extremely unprofessional and rude front desk male staff that was so rude that we tried to avoid him. They only gave one room key for 3 guests and inconvenience to to guests. The food wasn’t great a lot of seafood and not a lot for other options. The entertainment was good and amenities were a good value for the price. Overall, I would return again but not do all inclusive as the coffee machine was always broken and enough options for non alcoholic
Stayed 5 nights in Feb 2023
Response from Public Relations Officer on 7 Mar 2023
Dear Hope,Thank you for the feedback.We are glad to know that you enjoyed the overall stay with us and you had some great times to remember.We apologize if a member of our staff didn't meet your expectations.We look forward to welcoming you again soon.Warmest regards,

8/10 Good

harriche

Stayed 2 nights in Jan 2023
Response from Public Relations Officer on 31 Jan 2023
Cher Client, Nous vous remercions pour le feedback.Nous sommes ravis que vous ayez profité d'un très agréable séjour.Nous espérons vous revoir dans un futur très proche.Meilleures salutations,

8/10 Good

harriche

Stayed 2 nights in Jan 2023
Response from Public Relations Officer on 31 Jan 2023
Cher Client,Nous vous remercions pour le feedback.Nous sommes contents que vous ayez passé un très agréable séjour dans notre hôtel.Nous espérons vous accueillir de nouveau dans un futur proche.Meilleures salutations,

10/10 Excellent

mourad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
c'était unebonne expérience , excellent hotel.
Stayed 1 night in Dec 2022
Response from Public Relations Officer on 3 Jan 2023
Cher Mourad,Nous vous remercions pour le feedback.Nous sommes trop contents d'apprendre que vous ayez passé un très beau séjour et nous espérons vous revoir prochainement.Meilleures salutations,

10/10 Excellent

paul

Stayed 7 nights in Dec 2022
Response from Public Relations Officer on 16 Dec 2022
Dear Paul,Thank you for the feedback.We are thrilled to know that you enjoyed a perfect stay with us and we look forward to welcoming you again very soon !Warmest regards,

8/10 Good

nibel

Stayed 1 night in Sep 2022
Response from Public Relations Officer on 17 Oct 2022
Dear Nibel,Thank you for the feedback.We are glad you enjoyed your vacation in our resort and we hope you had lots of wonderful moments.We look forward to welcoming you again soon.Warmest regards,

8/10 Good

Mourad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good especially the meals. i just didnt like the AC but its passable
Stayed 9 nights in Sep 2022
Response from Public Relations Officer on 28 Sept 2022
Dear Mourad,Thank you for the feedback.We are really glad to read that you enjoyed a lovely stay with us !We look forward to welcoming you again soon.Warmest regards,

8/10 Good

gayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had lots of drawers and spotlessly clean. This hotel may not be highest quality but it is very clean and in an area that has access to transportation and lots of shops. Even the medina is walking distance. The grounds are extensive.
Stayed 2 nights in May 2022
Response from Public Relations Officer on 12 Jul 2022
Dear Gayla, Thank you for the feedback. We are glad you enjoyed a lovely holiday with us ! We look forward to welcoming you again soon. Warmest regards,

10/10 Excellent

gayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spotlessly clean. Lots of storage drawers and large closets
Stayed 1 night in May 2022
Response from Public Relations Officer on 12 Jul 2022
Dear Gayla, Thank you for the feedback. We are extremely glad to know that you had a wonderful holiday and you enjoyed our rooms :) We hope you will visit us again soon. Warmest regards,

10/10 Excellent

Akrem

Stayed 1 night in May 2022
Response from Public Relations Officer on 9 May 2022
Dear Akrem, Thank you for the feedback. We are so glad to know that you fully enjoyed your stay with us ! We look forward to welcoming you again soon. Warmest regards,

8/10 Good

Bawan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach was nice, Play area was OK, Animation was great. Food was OK , BUT The waitress were Tired . They put bread on most tables,with out anybody sitting on it. That means you can not sit on it. I was walking around with kids to find somewhere to sit in the restaurant. The Chefs were very nice and friendly.
Stayed 4 nights in Apr 2022
Response from Public Relations Officer on 3 May 2022
Dear Bawan, Thank you for the feedback. We are glad you enjoyed so many things during your stay with us and you had a lovely time with your kids. There is always a table to sit and it is enough to ask the restaurant manager in case if you feel like there is no place :) We look forward to welcoming you again soon. Warmest regards,

8/10 Good

Patrizia

Stayed 3 nights in Apr 2022
Response from Public Relations Officer on 3 May 2022
Dear Patrizia, Thank you for the feedback. We are glad you enjoyed your time with us and we are confident that you will return in the near future. Warmest regards,

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay all round.
Fantastic hotel, great activities for the kids and superb leisure facilities. The staff is lovely and the food is good.
Stayed 6 nights in Apr 2022
Response from Public Relations Officer on 3 May 2022
Dear Imran, Thank you so much for the feedback. There is no greater pleasure than the positive testimonial of a happy guest :) We are very happy to know that you had a great time with us and we look forward to welcoming you again soon. Warmest regards,

2/10 Terrible

Bassem

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great value, would stay again
Clean, friendly staff, great facilities. Slightly dated, and breakfast options limited, but very good value.
Stayed 1 night in Apr 2022
Response from Public Relations Officer on 11 Apr 2022
Dear Guest, Thank you so much for this great feedback. We are so happy to read that you enjoyed your stay with us and we can't wait to welcome you again soon ! Warmest regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Mar 2022
Response from Public Relations Officer on 5 Apr 2022
Dear Guest, Thank you for the feedback. We love to know that you had a brilliant stay with us and we look forward to welcoming you again soon. Warmest regards,

10/10 Excellent

Abdellatif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai bien aimée mon séjour et je recommande vivement Marhaba Royal Salem . Un accueil très chaleurex Maha et Abdellatif
Stayed 3 nights in Mar 2022
Response from Public Relations Officer on 5 Apr 2022
Chers Maha et Abdellatif, Nous vous remercions pour le feedback. C'est un très grand plaisir d'apprendre que vous avez si bien aimé votre récent séjour avec nous :) Nous espérons vous revoir prochainement. Meilleures salutations,

10/10 Excellent

Abdellatif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Driss

Stayed 3 nights in Mar 2022
Response from Public Relations Officer on 25 Mar 2022
Dear Driss, Thank you for the feedback. We are happy to know you had a lovely stay in our resort and we hope you will return soon ! Warmest regards,

10/10 Excellent

Oussama

Stayed 1 night in Mar 2022
Response from Public Relations Officer on 8 Mar 2022
Dear Oussama, Thank you for reviewing us. We are honored to receive the highest rating and we look forward to welcoming you again soon. Warmest regards,

10/10 Excellent

Shad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back; the all-inclusive package was great! The staff were incredibly pleasant and happy to help if you needed it!
Stayed 2 nights in Mar 2022
Response from Public Relations Officer on 7 Mar 2022
Dear Shad, Thank you so much for the feedback. Yeah the ALL In package is great and allows one to fully enjoy its stay while exploring our grounds :) We are so glad you had a magnificent stay and we hope you will visit us again soon. Warmest regards,

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good value.
Nice hotel , little bit noisy at night because loud music
Stayed 3 nights in Feb 2022
Response from Public Relations Officer on 7 Mar 2022
Dear Ibrahim, Thank you for the feedback. We are glad you enjoyed your time with us and we hope you will visit us again soon :) We are sorry if the evening entertainment disturbed you a little and we would have loved to offer you another room far from the reception for a better rest. Warmest regards,

10/10 Excellent

Beatriz Elena

Stayed 1 night in Feb 2022
Response from Public Relations Officer on 7 Mar 2022
Dear Beatriz, Thank you so much for the feedback. We love to know that you have fully enjoyed your stay with us and we hope you will visit us again in the near future. Warmest regards,

10/10 Excellent

Abdellatif

Stayed 3 nights in Feb 2022

10/10 Excellent

Beatriz

Para los que ya han visto todo... vendan lo exotico una cultura interesantisima, una cultura viviente. Vendan la playa pero para eso hay que abrillantar el producto. Limpiar la entrada del hotel. El hotel es muy bello,
Stayed 1 night in Feb 2022
Response from Public Relations Officer on 7 Mar 2022
Dear Beatriz, Thank you so much for this lovely feedback. You said it wonderful : a holiday in Tunisia is a great opportunity to discover an amazing and interesting culture while relaxing in our resort. We are glad you had a great time and we hope that you will return in a near future. Warmest regards,

8/10 Good

IBRAHIM

Business traveller
Liked: Staff & service
The things I didn’t like was the front entrance where they have tables people are smoking in the front, the night activity in the lobby will not let you sleep based on the loud music they have
Stayed 8 nights in Feb 2022
Response from Public Relations Officer on 28 Feb 2022
Dear Ibrahim, Thank you for the feedback. First of all let us say that we are glad you enjoyed the overall staying experience in our resort. We apologize for the aspects you disliked. inside the hotel guests are not allowed to smoke so an outside area was provided for this :) Although we do not encourage smoking, providing a smoking area is compulsory in every hotel in the world. We are also very sad to know you were disturbed by the night activity and we would have loved to change your room in order to better rest in this was requested on site. We hope you will visit us again soon. Warmest regards,

10/10 Excellent

Abdellatif

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked it very much ❤️
Stayed 2 nights in Feb 2022
Response from Public Relations Officer on 28 Feb 2022
Dear Abdellatif, Thank you so much for your lovely comment. We are so glad you had a wonderful stay with us and we look forward to welcoming you again soon ! Warmest regards,

6/10 Okay

Paul

Business traveller
Liked: Cleanliness
Stayed 14 nights in Jan 2022
Response from Public Relations Officer on 28 Feb 2022
Dear Paul, Thank you for the feedback. We would have loved to know you fully enjoyed your stay with us. Unfortunately we have no additions information to help us understand what you didn't like from your experience. We hope you will return in the near future for a much better stay. Warmest regards,

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ilikedthe sport area, didnt like the foid
Stayed 1 night in Feb 2022
Response from Public Relations Officer on 14 Feb 2022
Dear Nadia, Thank you very much for the feedback. We are glad you enjoyed the overall experience and mainly the sport area which is very present in our resort :) We are sorry you disliked the food but we promise to do better by the next time you will visit us. Warmest regards,

8/10 Good

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Changho

Stayed 1 night in Jan 2022
Response from Public Relations Officer on 27 Jan 2022
Dear Changho, Thank you for your feedback. We are excited to know that you enjoyed a magnificent stay with us. Please come back soon :) Warmest regards,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, beautiful and helpful staffs Nice area, v good food , v good service definitely when I will go again I will stay there thank you for them and thank you for hotel.com
Stayed 2 nights in Dec 2021
Response from Public Relations Officer on 7 Jan 2022
Dear Ali, Thank you for your excellent feedback. Your comments make our hear melt and the entire team is excited to know you appreciated so much their warmth and professionalism. We look forward to welcoming you again soon. Warmest regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent five star 🌟
Its good for price and service safe as well location pretty cool i always stay this hotel
Stayed 4 nights in Dec 2021
Response from Public Relations Officer on 7 Jan 2022
Dear Mohamed, Thank you for the feedback. We are so glad you had such a wonderful stay with us and we hope you will visit us again soon ! Warmest regards,