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Reviews of El Kantaoui Center and Spa

4 out of 5
El Kantaoui Center and Spa
Boulevard du 14 Janvier 2011, Port El Kantaoui, Sousse Governorate

Reviews

6.0
Rating 10 - Excellent. 14 out of 97 reviews" "
Rating 8 - Good. 22 out of 97 reviews" "
Rating 6 - Okay. 21 out of 97 reviews" "
Rating 4 - Poor. 21 out of 97 reviews" "
Rating 2 - Terrible. 19 out of 97 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel could not find our booking - STRESSFUL!
We had previously stayed at this hotel. We had to wait more than an hour because the hotel did not have our booking. After time wasting communication via hotels.com app the booking was found. It was stress and terrible experience.
Stayed 1 night in May 2023
Response from Guest Relations on 24 Jun 2023
Thank you for valuable comments -we will consider them in our future plansYour feedback is very important to us, thank you for taking the time

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respect not good service . And the personnel from the tel mi you are from.europ .you are sick from coronna versus. Im not happy .for my holiday.
Stayed 2 nights in Mar 2020
Response from Guest Relations on 11 Mar 2020
We are very surpised by this review as we have no complaints logged with our staff. We thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Idiot clients infest this hotel.
Sofiane at the reception was as always helpful and polite. The hotel draws undesirable low lifes who are rude, stupid and noisy. Drank Arab idiots started their party in the room below. I had to go down and ask them to stop around 1 am so our baby son could sleep. I wonder why Muslims who are not allowed to drink, drugs and use prostitutes do this to down grade themselves and the hotel. The owner allows this rubbish unfortunately!
Stayed 1 night in Jan 2020
Response from Guest Relations on 6 Jan 2020
We thank you for your feedback. We are proud to welcome all creeds, nationalities and religions at our hotel and treat them all equally. We hope you reported anything you needed to reception desk for their assistance as this is the only negative comment we have received during the holiday period

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Guest Relations on 29 Dec 2019
Thank you for your great score we appreciate your feedbaack

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Guest Relations on 10 Aug 2019
Thank you Ahmed for your feedback and support

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The place was placed in good zone with many facilities and fun time places
Stayed 4 nights in Jun 2019
Response from Guest Relations on 12 Jul 2019
Thanks for your great feedback!

6/10 Okay

Sherin

Disliked: Property conditions & facilities
Stayed 10 nights in Apr 2019
Response from Maher on 2 May 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019
Response from guest relations on 1 May 2019
Merci pour vos commentaires. Nous croyons que nous offrons un excellent produit à un prix avantageux

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Maher on 14 Jan 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Maher B on 8 Jan 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Guest Relations on 23 Nov 2018
Thank you for your feedback

2/10 Terrible

Mohamwd, Sousse Tunisia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionst at the first ask me to cancel my reservation and book from the disk but after nogatiations he called his manegar and fix thr booking . The room and the club are close and the noise is high. No intrnet at rooms. Bad view. Only the good thing is the breakfast is good and accepteble
Stayed 1 night in Sep 2018

4/10 Poor

fay, England

Disliked: Staff & service, property conditions & facilities, room comfort
Lot os aspects are very disappointing i
Room was never ready. Advertised as being available from noon. My flight landed at 10 and I was in the hotel by 11.30 the room was not ready until 3.30 Despite making several complaints, we were asked to wait at the reception. The reception was noisy and totally uninviting. The room as very badly finished, skirting missing, holes under sink. Undercounter fridge rusty and so dated. the furnishing is old style bed linen and towels are so old. The room was outside a very loud disco. Although the balcony overlooked the swimming pool but the loud music made it impossible to sit outside and enjoy it. The airconditioning worked at least but the curtain fell off the rail altogether and it took them over and hour to call someone to sort it which meant I was unable to switch the lights on and I remained in total darkness until maintenance arrive. the refitting was so badly done and one of the workers had to climb on the shoulders of his colleague to fit it back. Have they not heard of ladder? the disco music was back on early in the morning, to start with with low volume music but by 10am it was loud and deafening. Breakfast was plentiful and the lady who makes the fried doughnuts was lovely and helpful. Overall not an exciting hotel very basic noisy dirty halls landings and stairs etc. terrible service. rooms runavailable for hours and definately not value for money. I would not stay in this hotel again at any price
Stayed 1 night in Aug 2018
Response from mourad on 20 Sept 2018
thank you for your feedback

4/10 Poor

surfer, lebanon

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Muddy water in bath tub Sewage odour There is no spa nor massage as mentioned Very dirty balcony Room is just furnished with the necessary ( not even a napkin)
Stayed 7 nights in Apr 2018
Response from guest relations on 4 May 2018
We will investigate your comments and thank you for your feedback

4/10 Poor

Isabelle

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Had to change rooms because the air conditioner didn't work properly. Turns out they are all as bad! Made very loud noise with about no air (and certainly not cool air!) coming out. I don't think our room got below 28 degrees. The window curtains were not black-out, which didn't help. And breakfast was ok at best. I paid 40$, next time I'll pay more to get something nicer.
Stayed 1 night in Sep 2017
Response from Mourad on 9 Nov 2017
Thank you for your feedback :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service, the only good thing is the breakfast
Stayed 1 night in Jul 2017
Response from Guest relations on 14 Jul 2017
Thank you for your feedback. We do not note any comments at reception or to our guest relations team

2/10 Terrible

Rami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service ever
Worst service ever, stuff are mean to anything Arabic, they treat Arabic people very very bad, even though the majority are arabs, they act like we're staying for free because we're arabs
Stayed 3 nights in Jun 2017
Response from Guest relations on 6 Oct 2018
Thank you for your feedback. We can assure you that all of our customers are treated with respect regardless of nationality and our in house questionnaires are very positive

10/10 Excellent

M O, London

Liked: Cleanliness, staff & service
Good hotel but you will be frozen in November
We like the hotel and have stayed there often but the heating does not come on so it was very cold. When we asked the hotel to provide heating they explained that it was not time to switch on the heating and it was freezing.
Response from General Manager on 7 Sept 2016
Thank you for your comment . We will take the heating issue in consideration . We will do our best to provide that this year . Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

abdulnaseer, Manchester uk

Liked: Cleanliness, staff & service, property conditions & facilities
Its good convenient place
Over all Its good hotel! Near touristic area

6/10 Okay

Mohamed, Peoria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A short stay in September
My stay was comfortable and the room was fine after I changed room selection. The hotel is very nice and has a wonderful swimming pool and a big exercise room. The food wasn't very tasty except breakfast was ok. Overall the hotel was nice and in a quiet area, however the reception desk isn't always helpful. A guest who wanted to change room selection was told that he needed to wait until next day and needs to do so before 10 am. Thus is absurd and unacceptable.

8/10 Good

M O, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay at
Really enjoyed our stay at the hotel this time, we had a clean room and good breakfast. No disturbance, we would definitely return there again. Good value for money and special thanks to Sofiane the manager at the desk - great guy!

8/10 Good

M O, London

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good hotel but many Arab guests reducing standards
Good hotel but too many Arabs staying some of whom returned to our adjacent room at 4 am with mobile alarm going off constantly. Food was good, service was ok, animator were friendly. I would stay again if there aren't any noisy guests.

6/10 Okay

Fred, Tunis

Liked: Property conditions & facilities
Disliked: Room comfort
Very few customers, low season
Great location, nice architecture. But the hotel was almost empty. Maybe 20 guests. Thus good price. The disco at the entrance is pretty cool and without entrance fee.

4/10 Poor

Hisham, Toronto

Disliked: Cleanliness, staff & service
Guest service problem
Resturants managers seem and management all have guest service problems except the nice receptionist Ms.Hala

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
hello
not happie, didn't stay all days that i had payd fore. the room was not clean. would not rekommend it!

10/10 Excellent

Tjoenie, Rotterdam

Liked: Cleanliness, staff & service
Perfect, vriendelijke personeel, goeie ligging, lekker ontbijt
Stayed 5 nights in Jul 2020
Response from Guest Relations on 8 Aug 2020
Thank you very much for your wonderful feedback

2/10 Terrible

Atef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ranta on kaukana majataloista, huoneessa ei ole ilmastointilaitetta, et voi nukkua lämmöltä, huoneessa ei ole wifi, aamiainen ei ole hyvä. Suosittelen välttämään tätä hotellia.
Stayed 4 nights in Jul 2020
Response from Guest Relations on 4 Aug 2020
Thank you for your feedback

8/10 Good

Mornagui

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Guest Relations on 3 Mar 2020
Thank you for your great score, we appreciate your feedback

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Ma chambre était prête à 14:30 au lieu de 12:00
Stayed 1 night in Oct 2019
Response from Guest Relations on 18 Dec 2019
Merci beaucoup pour votre feedback

2/10 Terrible

Al, lonzo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien ne va ! Hygiène déplorable, repas médiocres, personnel non aimables
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfreundliches Personal, dreckige Wäsche, Finger weg!
Stayed 1 night in Jul 2019
Response from Guest Relations on 4 Aug 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Jammer veel hinder van omliggende hotels met disco muziek,dit hotel voor rustzoekers sterk af te raden.slapen vanaf 4 uur s,morgens mogelijk,goede transport mogelijkheden naar Sousse centrum,bus ,louage, taxi voor de deur.
Stayed 3 nights in Jun 2019
Response from guest relations on 18 Jun 2019
Bedankt voor je geweldige feedback

4/10 Poor

Olfa

Disliked: Staff & service
Hotel immense, labyrinte sans aucune aide pour vous montrez votre chambre. receptionniste mal acceuillant, privilige les touristes russes. je le déconseille pendant la periode du ramadan, au niveau resto, pas trop de choix. bruitant, les gens se mettent à crier en plein milieu de la nuit. la lumiere du couloir reste allume toute la nuit, et laisse la lumiere passer le rayon sous la porte ( désagreable). je le deconseille generalement. ( je suis origine Tunisienne). ce n'est pas un 4 etoile. allez ailleurs
Stayed 3 nights in May 2019
Response from Guest Relations on 20 May 2019
Merci beaucoup pour votre feedback

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Sehr schlecht, unsauber und unfreundlich Personal. Das essen war sehr schlecht. Ich habe dadurch Infektion gekriegt....
Stayed 1 night in Apr 2019
Response from Maher on 2 May 2019
Danke für Ihre Rückmeldung Uns ist klar, dass Sie unser Eigentum nicht mochten. Seit der Eröffnung unseres Hotels haben wir nie eine Infektionsbeschwerde erhalten

6/10 Okay

Verified traveller

Liked: Staff & service
Un peu plus d’efforts de retour des clients car si Le clients est recevable bien sûr l’etablissem ne font un effort . Cet Hotels était parmi les meilleures mais comment vous voulez avec 18 € par jour que vous manger le lux . Je suis un ancien Hotelier et j’ai du carriere donc je connais un peu .
Stayed 10 nights in Mar 2019
Response from Guest Relations on 30 Apr 2019
Merci beaucoup pour votre feedback

8/10 Good

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019
Response from Guest Relations on 10 Mar 2019
Thank you very much for your feedback!

6/10 Okay

Enis

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jan 2019
Response from Maher on 14 Jan 2019
Thank you for your feedback

4/10 Poor

Christian

Disliked: Staff & service, property conditions & facilities
Un prix imbattable mais pour le reste...
L'hôtel m'avait été recommandé par quelqu'un qui ne devait jamais y avoir mis les pieds. Accueil et service relâchés, chambre et salle de bains vieillissantes, restaurants corrects mais enfumés, tout un public d'hommes seuls ne semblant venir que pour les boîtes de nuit... A éviter si comme moi vous êtes venu pour visiter la médina éloignée de plus de 8 kms! A éviter malgré l'offre qui était à un prix imbattable!
Stayed 2 nights in Jan 2019
Response from Maher Brahem - Guest Relations Manager on 12 Jan 2019
Nous vous remercions pour votre commentaire Nous nous excusons pour la gène occasionnée , mais concernant la chambre , on a beaucoup des chambres disponibles et on peut la changer à tout moment si vous vous le demander Concernant l'emplacement , notre établissement est située au centre de Kantaoui prés de tous les monuments touristiques et pour la Médina , vous pouvez bien-sure avoir Un Taxi ou bien un bus et c'est avec 0.50 Euro seulement Nous vous remercions encore une fois pour votre feedback et nous espérons vous accueillir de nouveau dans votre prochaine visite à Sousse

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Guest Relations Manager on 27 Dec 2018
Thank you for your feedback

6/10 Okay

ABDESSALEM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deçu de l'état de la chambre
La salle de bain n'était pas propre et mal entretenu , et la majorité des lampes sont non fonctionnels , la restauration est moyenne
Stayed 2 nights in Oct 2018
Response from Maher on 4 Nov 2018
Nous vous remercions pour votre feedback Nous avons bien noté votre avis Merci

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
azouda
c'est notre 3 séjour positif , nous avons retrouver le même personnel un grand merci à Mme Insaf à la reception et à Mr Chockri au restaurant , un bon point pour des chaines Française , une bonne animation à la plage et à la picine couverte, nous somme prés à y retourner avec plaisir , très peu de client français
Stayed 10 nights in Sep 2018
Response from Maher Brahem - Guest Relations Manager on 2 Oct 2018
Nous vous remercions infiniment d'avoir prit le temps de partager vos impressions suite à votre dernier séjour chez nous Nous sommes ravis d'apprendre que vous avez aimé notre hôtel et que vous avez passé des bons moments chez nous Nous espérons vous accueillir dans votre prochaine visite à Sousse

8/10 Good

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra
Den var bra!
Stayed 5 nights in Jul 2018
Response from Maher Brahem on 8 Aug 2018
Tack för din feedback

2/10 Terrible

Mourad, Nice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en mauvaise état , ils attribut les chambres à la tête du client, des chambres affreux qui n'ont rien à voir avec les photos affichées , à éviter impérativement.
Stayed 1 night in May 2018
Response from Maher on 13 May 2018
Nous vous remercions pour votre commentaire

2/10 Terrible

Mourad, Nice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une chambre trop sale , pas de chauffage , un hôtel qui mérite au max 1 étoile et encore , à éviter impérativement.
Stayed 1 night in May 2018
Response from Maher on 13 May 2018
Nous vous remercions pour votre commentaire

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
c'etait agreable avec un personnel simpathique mais il reste tjr un peut d'effort a faire sur la propreté des chambres ainsi que les douche de piscine interieur qui son pas propres a mon avis il faut une petit restauration de l'hotel sourtout la peinture
Stayed 8 nights in Sep 2017
Response from Guest Relations on 16 Sept 2017
Merci pour votre feedback

4/10 Poor

Dr VERBECK, Hammamet

Disliked: Cleanliness, room comfort
aucun
La restauration est lamentable, pas assez de personnel
Stayed 1 night in Aug 2017
Response from Guest relations on 2 Sept 2017
Merci pour votre feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay there myself but my friend liked the stay very much!
Stayed 3 nights in Jul 2017
Response from Guest Relations on 26 Aug 2017
Thank you for your feedback

6/10 Okay

Verified traveller