“Loved it !”

Hotel is a very elegant building, externally looking very traditional but internally very modern - cool, chic Italian decor, marble floors teamed with stylish leather sofas and trendy lighting. The exterior paintwork is flaking a bit but hopefully they will tart it up for next year! Pool and garden area is lovely and completely enclosed from the very busy roads all around. Front of the hotel faces the Bay of Naples and Mt Vesuvius - fabulous setting. The 5th floor dining room looks out over the bay and has a small terrace with about 8 or 9 tables. The hotel lift goes straight down to a small beach directly below but you have to pay 10 euros pp for the privilege! You can walk into Sorrento , which takes about 15-20 mins ( but the roads are crazily busy and there is a short stretch with no pavement) but there is a complimentary shuttle bus which runs quite frequently which we used most of the time. It's a real benefit as there are a few restaurants in the area but mainly we ate out in Sorrento, which obviously has more choice and is more lively. Overall, we loved the hotel and the area and would definitely recommend it.

“Will go back”

The location of this hotel is perfect. Having breakfast or an evening meal on the dining room balcony with the amazing views was fantastic and even when eating inside you have panoramic views of Vesuvius, the mountains and the Bay of Naples. The local public buses run frequently and are excellent for sightseeing trips. The hotel shuttle bus provides free transport into Sorrento and the driver went back for a second trip on the last run one evening to ensure that everyone got back to the hotel. This reflects the friendly service provided by all the hotel staff. Would recommend asking the reception desk to arrange a hire car to take you on a visit along the Amalfi coastline our driver negotiated the breathtaking route with exceptional skill, inspiring such confidence that we were able to relax and truly enjoy the tailor made trip. All areas of the hotel are spotlessly clean. The gardens and pool area immaculately maintained. Be aware that if you are an Expedia traveller you will have to pay for a ticket to go onto the beach this gives you a free sun-lounger and there is an additional fee for an umbrella. These are all free round the pool, including towels.

“Rather Disappointed”

We booked this hotel as we had seen good reviews about it on the internet. However the first room we were allocated we had to change after one night as it was so noisy at night because of traffic, mainly scooters. The rooms were quite small overall with a very small shower stall. Even those rooms with balconies only got space for a couple of small chairs. The rooms have a good size flat screen television and I believe that there is free wifi. The pool area was very good even in peak season there was generally enough sunbeds to go around. The hotel laid on some very good poolside dinners in the evening with musical entertainment too. The restaurant was on the top (5th) floor but was already uncomfortably hot, even during breakfast. There were no chiller units in use so things like the milk for breakfast cereal warmed up rapidly. We saw quite a lot of ants in the area near the food as well. The restaurant had excellent views of the Bay of Naples, particularly if you could get one of the few tables on the small balcony. The staff were generally very helpful with only one or two appearing slightly sullen. There is a good shuttle bus service that runs into Sorrento throughout the day and well into the evening and that is free of charge. The hotel is around a 20 minute walk from Sant' Agnello train station; not recommended if you are carrying your luggage. The public bus stops directly outside the hotel, as does an open top sightseeing bus which is a worthwhile trip.

“Can't Wait To Go Back”

This holiday was one of the best holiday's we've ever had. The views from the hotel were fantastic and must not be missed, the staff made us feel at home as soon as we arrived and this did not change during our short week there. The hotel is suitable for families or couples that wanted a romantic week or two away. The food was first class in the hotel and the restaurants were on par as well. If you are lucky enough to go to Sorrento you must go to Pompeii but make sure you take a hat as the sun is full on there and there's no shade but I guarantee you will enjoy it. Overall it was money well spent.

“Poor customer service”

On the surface the hotel service is fine until there is a problem. When this happens the staff at the hotel work together tocover up any mistakes. In my particular case I was served food with 2 pieces of glass in it . When I brought this to the attention of the restaurant staff, they said the glass was in fact salt. For thenext hour I was beseiged by the restaurant staff including the reception staff and concierge telling me I was mistaken. On other occasions the food was not well prepared. When this was brought to the attention of the retaurant staff nothing was done. The hotel does not have a proper facilities list in the rooms and does not have any information regarding possible trips or excursions. The beds and pillows are extremely uncomfortable

“Lovely Quality Hotel”

Beautiful view over the Bay of Naples from rooftop terrace. Slight walk into Sorrento although good shuttle bus service. Very helpful friendly staff.

“Would stay here again!”

Hotel Mediterraneo was recommended to us and we were very pleased with the staff. Very friendly and helpful. The location is very nice and only 15 minutes away from downtown Sorrento. Easy bus transportation right in front of hotel and train station is 15-minute walk from the hotel. Across the street is an awesome view of the Bay of Naples. The complementary breakfast was very extensive. Would highly recommend this hotel.

“Nice, but beware”

Nice hotel. The hotel is a 4 star experience except the rooms and the surrounding location. Our room was quite cramped and the walls are very thin. The hair driers and toilets in the next door rooms were very noisy. Pool area is nice. The restaurant is nice and great views from the top floor terrace. The food and drinks are very pricey though. Staff very helpful. The resort is quite noisy at night-time - lots of mopeds and cars racing about. I was not overly impressed with the cleanliness of the roads in the area - quite a bit of litter lying around.

“We shall return!”

Our stay at the Hotel Mediterraneo was very pleasant and I would strongly recommend this hotel to other tourists. The service is friendly, helpful and prompt. The location along a bus line makes it very convenient and views from the 5th floor dining area are magnificent.