Exterior

Reviews of Hilton Sorrento Palace

4 out of 5
Hilton Sorrento Palace
Via Sant' Antonio 13, Sorrento, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 891 reviews" "
Rating 8 - Good. 284 out of 891 reviews" "
Rating 6 - Okay. 78 out of 891 reviews" "
Rating 4 - Poor. 29 out of 891 reviews" "
Rating 2 - Terrible. 12 out of 891 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, rooms and food
Stayed 2 nights in Mar 2024

10/10 Excellent

kunal, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and view but it is expensive compared to other properties with location and view.
Stayed 3 nights in Mar 2024

2/10 Terrible

Irene

Stayed 2 nights in Mar 2024

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, amenities
The staff were rude & unhelpful - they need re-training on Customer Service, both at the front desk & the Breakfast Manager on the morning of March 11.
Stayed 3 nights in Mar 2024
Response from Hilton Sorrento Palace on 13 Mar 2024
Dear Vincent,thank you so much for choosing to stay at our hotel. We are really sorry to hear that you feel this way, however we are most appreciative of your review, and you can be assured that we are most concerned our establishment did not offer you the usual standards expected by our guests and of course remedial actions will be taken. Could you be so kind to clarify when you met the Breakfast Manager as you checked out on the 10th March, please?Although I realize the overwhelming impression is far from favorable, we can assure you that such occurrences are extremely unusual and represent a considerable deviation from our excellent level of service.We would value the opportunity to restore your confidence in our Hotel and would appreciate it immensely if you would contact me directly should you wish to come back to Sorrento, so that I will personally assist you.kind regards,Marino GherardiGeneral Manager

10/10 Excellent

Tamesha Asia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, clean and staff sevices was superb. It is also a quick walk to Sorrento Center City as well as plenty of restaurants.
Stayed 5 nights in Dec 2023
Response from Hilton Sorrento Palace on 5 Jan 2024
Dear Tamesha Asia,thank you so much for choosing the Hilton Sorrento Palace and for sharing your feedback. We are very delighted to learn that you enjoyed your stay with us and that your expectations were exceeded.Looking forward to welcoming you backKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really went above and beyond here. Top notch customer service and beautiful facility. Can’t say enough good things about them.
Stayed 1 night in Nov 2023
Response from Hilton Sorrento Palace on 30 Nov 2023
Dear Jay,Thank you for taking a moment to share your experience. I am pleased to hear you found the Hilton Sorrento Palace to your liking and that our staff was able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Beautiful hotel, Very friendly staff, short walk to downtown. Receptionist Pina was so great and helpful
Stayed 3 nights in Oct 2023
Response from Hilton Sorrento Palace on 30 Oct 2023
Dear Robert,thank you so much for choosing our hotel and for taking the time to share your comments. Of course, I will convey Pina your appreciations. We are very proud of her.Looking forward to welcoming you back soonKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

6/10 Okay

Maria Talamo

Travelled with family
Front desk service were not nice, not helpful at all, the rooms were not being clean on a daily basis. When we asked for a taxi they sent us with someone that charged us 300 euros and even made stops for him without stopping the meter, took routes that were not main routes to charge us more. I would not recommend this hotel to anyone
Stayed 3 nights in Sep 2023
Response from Hilton Sorrento Palace on 27 Oct 2023
Dear Guest,thank you so much for choosing the Hilton Sorrento Palace during your visit of the Sorrento coast. Please, kindly accept our sincerest apologies for any inconveniences with the taxis service and I assure you that I will share your concern with the front desk department. However, please be informed that although there is a taxi station next the hotel, we cannot control or be held responsible for any disservice received by the local taxi driver. Moreover, taxi fees are ruled by the local town of Sorrento and again I am very sorry for his unprofessional behavior.This is definitely not the experience we like to reserve for all our valued guests and guest satisfaction is our daily priority. We truly hope you will allow us another opportunity of welcoming you back and giving us the possibility of regaining your confidence in the hospitality we strive to provide to our guests every day. Whenever your travel plans may bring you back to Sorrento, please do not hesitate to contact me personally and I will be delighted to dedicate preferential handling of all your requirements and to ensure a very pleasant stay with us.kind regards,Marino Gherardi

10/10 Excellent

Christina M

Stayed 2 nights in Oct 2023
Response from Hilton Sorrento Palace on 18 Oct 2023
Dear Cristina M,thank you so much for choosing our hotel and for sharing your rating. We are happy to learn that your expectations were fully met.looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hilton Sorrento Palace on 18 Oct 2023
Dear Richard,thank you so much for choosing our hotel and for sharing your rating. looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

10/10 Excellent

Tanika

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Sorrento Palace on 18 Oct 2023
Dear Tanika,thank you so much for choosing our hotel and for sharing your rating. We are happy to learn that your expectations were fully met.looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral Manager

8/10 Good

Rommy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hilton Sorrento Palace on 25 Sept 2023
Dear Rommy,thank you so much for sharing your positive score.Looking forward to welcoming you back in the futureKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was too far from shopping, the pool was ice cold, they controlled the air conditioning in your room from the front desk, the room was so warm and uncomfortable. I complained once, nothing was done, I complained a second time and they turned it up. Would I stay here again, no.
Stayed 4 nights in Sep 2023
Response from Hilton Sorrento Palace on 25 Sept 2023
Dear Guest,Thank you for taking the time to post your feedback. Please, kindly accept our sincerest apologies for any inconveniences, I assure you that I have read with interest all your points and remedial actions will be taken. We always endeavor to offer the highest level of service and it would appear that on this occasion we failed to meet your expectations. We are really sorry to hear that you feel this way, however we are most appreciative of your review, and you can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton. We do hope that despite your disappointment on this occasion, we will have the opportunity of welcoming you back in the future.Kind regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

6/10 Okay

Yasar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good but not great!
First of all, this is a Hilton hotel so there is a level of expectancy you expect. The hotel was great in places however it looked a bit dated…There was also some confusion about the type of room that I had booked. I was pretty sure my booking was for a garden view or similar but the actual view was a rock face…
Stayed 2 nights in Aug 2023
Response from Marino Gherardi General Manager Hilton Sorrento on 31 Aug 2023
Dear Yasar, thank you for sharing your review.I am sorry you did not have a great stay and did not like the location of your room.We hope you will give us a second chance to provide you with the high level of service we aim to deliver to all our guests.kind regards,

8/10 Good

janice

Liked: Property conditions & facilities
The surrounding the cleanest and the service
Stayed 3 nights in Aug 2023
Response from Marino Gherardi General Manager Hilton Sorrento on 31 Aug 2023
Dear Janice, Grazie for your review!We are very happy to read your comment about service and cleanliness of the hotel.We hope to see you soon back in Sorrentokind regards

8/10 Good

Jeanne, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for exploring the Amalfi Coast. Nice to have restaurants at the hotel. Coffee in the morning could be better. Pool was tons of fun. Noisy hallways at night.
Stayed 4 nights in Aug 2023
Response from Marino Gherardi General Manager Hilton Sorrento on 31 Aug 2023
Dear Jeanne,Grazie for your review! Your feedback is very important for us.We look forward to welcoming you back in the nearest future.kind regards

10/10 Excellent

Jaleace

Liked: Cleanliness, staff & service, property conditions & facilities
The have multiple restaurants. I was so happy they had sushi.
Stayed 2 nights in Aug 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Jaleace,Thank you for your kind comments. It is a pleasure to hear that we met your expectations and that have especially appreciated the multiple offers of restaurants. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Kind regards regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Family Hotel near Sorrento center
Nice resort near center of Sorrento, perfect for families or groups of people. Outstanding views, large rooms, great pool. The morning breakfast buffet was of good quality and plentiful. Grounds are clean and well kept. Front desk and bell staff friendly and helpful. The Asian restaurant (if you need an alternative to all the great Italian meals in town) is excellent both in food quality and service. A few minor annoyances at the hotel such as being strict with pool towel cards to get a towel at the pool, but overall was a very nice option.
Overlooking pool
Pool area
Asian restaurant
View of hotel from 4th floor
Stayed 5 nights in Aug 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Thomas,thank you very much for sharing your review, we are delighted to see that you have appreciated your stay at Hilton Sorrento Palace and that you enjoyed many aspects of your stay at our property.We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.With kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Roberto, Powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot walk
Stayed 3 nights in Aug 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Roberto,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your feedback.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

MEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view from hotel room! Restaurant service is excellent and breakfast is great. I would strongly recommend to anyone who plan to visit Sorrento.
Stayed 1 night in Aug 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear MEI,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location and our famous Hilton breakfast. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Fred,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your score.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Great staff. Daniela booked excursions for us before we arrived. Only downside was carrying clothes through the hotel to get to a makeshift room where we could iron clothes!
Stayed 4 nights in Jul 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Richard,We are glad that you have enjoyed your stay with us and we thank you for taking the time to leave your review. It was very kind of you to mention our fantastic Team Members and we all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Denzil,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your score.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Danielle

Stayed 3 nights in Jul 2023

8/10 Good

jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was over-all a v good experience apart from the cost of drinks and food there. Hungry teenager so made the mistake of paying 16 euros for a small piece of chicken, total rip off but didnt make the same mistake twice. Staff were excellent, friendly and helpful. Breakfast was v good with a wide choice of fresh fruit and foods. Paid for a superior triple room with a sea view, theres me thinking there were 3 rooms (doh) all it meant was its a smallish room with a kingsize and a small single bed tuvked into the corner. Didnt find anything "superior" at all especially as the room was small with a shower over bath (which i dont like) and was told it came with a mini bar but really an empty fridge. Asked for an updrade if possible which was discussed betwen themselves, eventually said sorry fully booked but you can tell it was because we were there only 3 nights and they'd rather give to a longer staying family which i can understand as a business. Found an amazing pizzeria next to a hotel "Conka" i think down the road which one of the best pizzas ever tasted, 100 times better than the "touristy" pizzas in one of many restaurants in town, ive lived in italy so know!
Stayed 3 nights in Jul 2023
Response from Hilton Sorrento Palace on 28 Jul 2023
Dear Jeremy,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated our famous Hilton breakfast and our friendly staff. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Rosemarie

Stayed 2 nights in Jul 2023
Response from Hilton Sorrento Palace on 28 Jul 2023
Dear Rosemariethank you very much for sharing your review, we are delighted to see that you have appreciated your stay at Hilton Sorrento Palace.We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.With kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and location was amazing. Our room was only so-so. It was very out dated. The sliding door was not easy to open and close, the TV did not work, and the walls were dirty. Otherwise, we had an excellent stay, The daytime grill ( La Pagoda) was delicious!! The nighttime grill was not as good and I recommend going into town.
Stayed 6 nights in Jul 2023
Response from Hilton Sorrento Palace on 28 Jul 2023
Dear Amanda,thank you very much for sharing your review, we are delighted to see that you have appreciated your stay at Hilton Sorrento Palace and that you enjoyed many aspects of your stay at our property.We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very elegant and comfortable property
Very elegant and comfortable property; great breakfast, nice beds, good service. A short hike up from the town - very manageable. Nice patio restaurant with typical service.
Stayed 2 nights in Jul 2023
Response from Hilton Sorrento Palace on 14 Jul 2023
Dear Glenn,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location and our famous Hilton breakfast. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Nadeem

Stayed 2 nights in Jul 2023
Response from hilton sorrento palace on 22 Aug 2023
Dear Guest,We are glad that you have enjoyed your stay with us and we thank you for taking the time to share your score.We all hope to have the chance to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Sorrento Palace on 14 Jul 2023
Dear Rachel,thank you so much for having chosen the Hilton Sorrento Palace during your visit of the Sorrento Peninsula and for rating our hotel.Looking forward to welcoming you back.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel , near to the town .
Stayed 7 nights in Jun 2023
Response from Hilton Sorrento Palace on 6 Jul 2023
Dear Guest,We are glad that you have enjoyed your stay with us, and we thank you for taking the time to share your review.It was a pleasure to read that you have appreciated the hotel and that the location was suitable for your needs.We all hope to have the chance to welcoming you soon again.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hilton Sorrento Palace on 4 Jul 2023
Dear Brian,thank you so much for your rating.I am glad to hear your satisfaction.Looking forward to welcoming you in the futureKind regardsMarino GherardiGeneral Manager

6/10 Okay

voleak

Travelled with partner
We’ve stayed at Hilton SORRENTO before and because we liked the hotel so much we came back and stayed again. Unfortunately we are not happy with it this time. We booked the superior room that is nicely renovated but when we checked in they told us our room wasn’t ready and we had to stayed in an old dark and dingy non renovated room for the first 2 nights. We booked and paid for the better room for 4 nights but only got to stay in it for 2 nights. That’s not what we booked and paid for. Not to mention they didn’t do a price adjustment for the crappy room we had to stay in for the first 2 nights of our 4 night stay.
Stayed 4 nights in Jun 2023
Response from Hilton Sorrento Palace on 14 Jul 2023
Dear Voleak,first, we thank you for having chosen the Hilton Sorrento Palace for your holidays. Please, kindly accept my sincerest apologies for any inconvenience with your room, we have directly contacted you in order to make it right.We remain at your full disposal for any further assistance Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

4/10 Poor

Arezou, reno

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were not welcoming. There was no courtesy or pleasantries when checking in/out. They all seemed to be tired of tourists!! The breakfast was nothing to note. It is a huge and nice hotel, but I will not stay there next time. The price was outrageously expensive. We were three adults, the room was newly remodeled, but very bare: 3 beds, a desk, a wardrobe with no doors, and bare floors/walls.
Stayed 3 nights in Jun 2023
Response from Hilton Sorrento Palace on 3 Jul 2023
Dear Arezou,Thank you for leaving your review on Expedia. Please accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet your expectations. We hope that should your plans bring you back one day in Sorrento, you will give us another opportunity to serve you. We place great value on Guests’ opinion, and we look forward to welcoming you with us again in the near future.Best Regards,Marino GherardiGeneral ManagerHilton Sorrento Palace

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 5 nights in Jun 2023
Response from Hilton Sorrento Palace on 3 Jul 2023
Dear Maylin,Thank you very much for posting your positive review on this website. We are happy to hear that you have loved your stay with us. We thank you for staying with us and we look forward to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

2/10 Terrible

Roi, Hoboken

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Jun 2023
Response from Hilton Sorrento Palace on 3 Jul 2023
Dear Roi,Thank you for leaving your review on Expedia. We are sorry to hear that your stay was not up to your expectations, and we apologize for the inconveniences. We would like to take this opportunity to ask you if there was something in particular that affected your experience with us. Please feel free to contact us directly at rrohi_gm@hilton.com. We hope that despite your disappointment you will give us another chance to serve you.Kind regards, Marino GherardiGeneral Manager Hilton Sorrento Palace

6/10 Okay

Kerrie

Stayed 3 nights in Jun 2023
Response from Hilton Sorrento Palace on 28 Jul 2023
Dear Kerrie,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice. Enjoyed playing pickle ball.
Stayed 2 nights in Jun 2023
Response from Hilton Sorrento Palace on 28 Jun 2023
Dear Sarah,We are glad that you have enjoyed your stay with us, and we thank you for taking the time to leave your review. It was a pleasure to read that you have enjoyed the hotel and its facilities. We hope to have the chance to welcoming you soon again.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our visit to this hotel. The views were amazing, facilities were luxurious, and the restaurants were excellent. Close proximity to downtown Sorrento without the crowds, and with all the fantastic views. We’d stay there again in a heartbeat.
Stayed 4 nights in Jun 2023
Response from Hilton Sorrento Palace on 28 Jun 2023
Dear Sarah,We are thrilled with your comments, thank you for taking the time to share your review with us. I am pleased to read that you have appreciated and enjoyed the hotel, its facilities, and our location. The views are unique here.We all look forward to welcoming you soon again.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful with amazing views. The services and food were also great. The pools and decks are very enjoyable and relaxing
Stayed 5 nights in Jun 2023
Response from Hilton Sorrento Palace on 20 Jun 2023
Dear Don,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location, the food, the hotel facilities and the service. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

tyler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views, relaxing pools, easy walk into downtown.
Stayed 5 nights in Jun 2023
Response from Hilton Sorrento Palace on 20 Jun 2023
Dear Tyler,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect! Great breakfast, location!
Stayed 4 nights in Jun 2023
Response from Hilton Sorrento Palace on 20 Jun 2023
Dear Melissa,We are glad that you have enjoyed your stay with us and we thank you for taking the time to leave your review. It was a pleasure to read that you have appreciated the hotel and that the location was suitable for your needs. We all hope to have the chance to welcoming you soon again.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely luxury hotel with beautiful views
Very comfortable and luxurious. The staff was very attentive and helpful about arrangements. Great breakfast. Beautiful views. Gorgeous pool!
Stayed 3 nights in Jun 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Dorothy,Thank you very much for sharing your kind comments with us.We are delighted to hear that you have enjoyed your stay at Hilton Sorrento Palace and that you highlight so many positive aspects about your stay with us.We hope to welcome you back to Sorrento in the near future to create new memories.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Heather

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property will be excellent once the renovations are complete. Room service needs improvement in options and we should be able to order restaurant offerings as well. Laundry is expensive and the lack of control over the AC is frustrating. Staff is great and the lobby is lovely.
Stayed 5 nights in May 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Heather, Thank you so much for sharing your comments with us and for recognizing our colleagues.We regret to read that some aspects did not meet your expectations on this occasion. We read our guests comments with genuine attention as they allow us to focus on our strengths and weakness in order to make necessary improvements to ensure the best experience to all our guests. Please rest assured we are considering your comments.We look forward to welcoming you back at Hilton Sorrento Palace.Best regards, Marino GherardiGeneral ManagerHilton Sorrento Palace

6/10 Okay

william

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping and waiting staff are all excellent, friendly and efficient. The cuisine is uninspiring for this region and overpriced. The front desk is a poor representation of an Hotel. The Sorrento Palace is let down by poor senior management in the areas of training, systems and logistics.
Stayed 7 nights in May 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear William, Thank you for taking the time to let us have your impressions about your visit at Hilton Sorrento Palace. We are sorry that in this occasion we did not meet your expectations. We acknowledge your comments on prices, though I can also assure you that tariffs of food and beverage in our bars and restaurants are in line with other 4-stars hotels in Sorrento. Although you express some disappointment, we hope we will have the opportunity to welcome you back in the near future so that we can demonstrate the high level of service we are renowned for.Best regards,Marino Gherardi General ManagerHilton Sorrento Palace

6/10 Okay

Martin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Martin, Thank you for taking the time to share your rate about your recent stay at Hilton Sorrento Palace.Hope to welcome you back soon.Best regards, Marino GherardiGeneral ManagerHilton Sorrento Palace

10/10 Excellent

Mangootha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
walkable
Stayed 3 nights in May 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Mangootha,Thank you for your positive rate on Expedia about your recent stay with us.It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location, and its convenience to reach the historic center by walking. We all hope to have the chance to welcoming you soon again at Hilton Sorrento Palace.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

10/10 Excellent

gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and a huge Hilton. The restaurant and bar were exceptional. For driving, it had a large easy parking. For walking, the hotel was within 15 mins from any location in Sorrento. The rooms were spacious and well kept. The views from the Rooms of Mount Vesuvius were unbeatable.
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Gavin,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location and our facilities. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Best regards,Marino GherardiGeneral Manager Hilton Sorrento Palace

8/10 Good

Darby S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hilton Sorrento Palace on 25 May 2023
Dear Darby S,thank you so much for posting your rating.I am happy to learn that the Hilton Sorrento Palace was of your liking.We remain at your full disposal for any future assistanceKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace

2/10 Terrible

Patrick

Stayed 4 nights in May 2023
Response from Hilton Sorrento Palace on 14 Jun 2023
Dear Patrick, Thank you for sharing your rate about your recent stay with us. I am sorry to hear you were not satisfied. Is there anything in particular that you would like to share with us? Best regards, Marino GherardiGeneral ManagerHilton Sorrento Palace