Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chester U.K.

Views

Posted 20-Nov-2014
Pros: excellent service from all of the staff
Cons: perhaps a warmer pool
Location: ideal location
wonderful view of the bay of Naples and Vesuvius as long as you were on the third floor or above
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Porto

Great hotel, great staff, great location.

Posted 07-Nov-2014
Pros: The room. The staff. The location.
Cons: A small item: more fruit at the breakfast buffet.
Location: Pompeii, Hurculeum, Visuvius, Naples, Almalfi, Capri...and Sorrento!
We used this hotel as our base for exploring Hurculeum, Vesuvius and the Almalfi Coast – as well as Sorrento itself. It was our favorite hotel of our entire 2-week trip. Large, nicely furnished room with a comfortable bed. Excellent and helpful staff. Very good breakfast. The location is a bit out of the main downtown Sorrento area and thus quiet at night, though the walk is quite short. Access to and from the train station (where you also pick up the bus to Almalfi) is quite close. As mentioned, our favorite hotel during our entire vacation in Italy.
4 out of 5
Recommended
for Everyone
by A verified traveller

lovely hotel; lovely staff

Posted 05-Nov-2014
Pros: The breakfast was very good.
Cons: They need to heat the pool and also the food they provide outside of breakfast could be improved.
Location: Everything including the train station and fantastic restaurants are close by.
Very relaxed hotel with lovely staff and good location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan USA

Nice, clean and comfortable hotel

Posted 04-Nov-2014
Pros: Clean , comfortable and great brake Fast.
Cons: Get the young man at the from desk some more training of how to deal with people
Location: City Center, See, day tours to Capri, Pompai ....etc
Excellent choice , hotel is close ( walking distance ) to train station, very clean and comfortable, Staff ( except one which I will explain) are great and extremely polite and helpful, all and all we enjoyed it very much and will recommend this hotel to others. There is a young man in front desk that is very rude and short tempered so just try to stay away from him, usually there are 2 or 3 at the front desk they all except this guy are very polite and and co operative.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lancashire

Old world charm

Posted 04-Nov-2014
Pros: Very stylish and friendly
What a beautiful hotel with lovely staff. Everything was great - the views, the friendliness, the cleanliness. Even at breakfast you could have a glass of Prosecco. Very near the main square but nice and quiet. Ask for a room with a view if possible but to be honest didn't change my opinion of the hotel - excellent. I went with a friend and our two teenage sons who loved it too
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Eastbourne

Good location at the Grand du Ville

Posted 04-Nov-2014
Pros: Roof top terrace with the view was lovely, Breakfast. Nice room on the side of the hotel and big.
Cons: Parking is €16 euros a night at the hotel, but nowhere else to park in town at all for any cheaper, you have been warned.
Location: Had a car so easy to get to Almafi Coast, Herculanium, Vesuvius and some lovely little bays, but problem to park at just about every location.
Welcoming staff that are always friendly. Fantastic breakfasts. Good location with 5 minute walk to main town square, but quiet for what you want to sleep. We stayed at the end of October, so end of season - hotel wasn't full.
3 out of 5
by A verified travellerfrom Norfolk

Pleasant clean hotel, DON'T EAT THERE!

Posted 03-Nov-2014
Pros: Location - walking distance to town/rail and bus links. Clean, comfortable room
Cons: FOOD!!!!
Location: Bus trip and walk up Vesuvius- great views. Pompeii, but make sure you take a guided tour or have map/own guide book as there is little info on site.
Hotel clean and comfortable. Short walk into town/ Cicumvesuviana Train station/bus station. Decided on our last night to have the 3 course dinner priced at 29 euro pp. Menu looked inviting and given standard of hotel not badly priced, or so we thought, but unfortunately the food was diabolical. Not worth 2.90 Euro let alone 29! Have had better food in McDonalds! First course Leek and potato soup was a packet mix - watery and bland - thank goodness for the added croutons! Main course baked lamb - more like shoe leather - dry, totally overcooked and very thin. Steak also bland and overcooked. 'Seasonal vegetables' consisted of tinned peas, again overcooked in a microwave judging by their appearance, and what resembled the potatoes left over from the cooked breakfast. Fruit salad, apart from the apple/melon pieces which made up the majority of the dish, also looked as though it originated in a tin. Told Maitre'D of our disappointment in the standard of food for reasons above -(he tried to tell us chef had cooked the soup - but I argued it was evidently a packet mix and he didn't protest) His solution was to offer us some cheese - needless to say we declined - a refund would have been a far more acceptable solution as food was not worth paying for. Maybe you have to pay for the well-dressed waiters who lift the cloches off the food with a flourish at your table - shame that what's underneath is not worth revealing! I will be contacting the hotel directly to discuss this further
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Wales UK

Lovely central hotel

Posted 02-Nov-2014
Beautiful hotel only 5 minutes walk to the train/bus station. Fantastic views from the rooftop pool. Plenty of choice at breakfast. Lovely staff. Would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

great experience

Posted 01-Nov-2014
Cons: The only thing I missed was a bit of a "leaflet stand" with things to do around the area.
it was a great experience. everything in its place (no need to go out of your way asking for stuff that should have been there in the first place). Staff were very friendly and accommodating (i.e. child's food). Overall a fantastic experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, short walk to town centre

Posted 31-Oct-2014
Pros: The convenience of it to the town centre and other ammenities
Cons: not a lot
Location: town centre and train/bus stations are about a 5 - 10 minute walk, easy access therefore to main tourist attractions e.g. Pompeii
Hotel was all we needed, really nice room with balcony and a sea view, good breakfast buffet set us up for the day. Easy walk to train/bus station and easy transport, trains and buses to likes of Pompeii, Herculaneum and Positano. Easy walk as well to town centre where there were loads of restaurants to choose from. Really liked the Grande Marina, the restaurants/bars and the food, a place we need to go to again