Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller

Posted 18-Apr-2014
Pros: Friendly staff Location Breakfast
Cons: Beds Workout room Heat the pool
Location: Best location possible
Close to the center of town but on a side quiet street. View from hotel is amazing Staff is very helpful and friendly Breakfast could not be better! Beds are hard...but ok Workout room outdated Pool is nice but not heated
5 out of 5
for Couples
by Craig from Wirral, UK

My wife's 50th Birthday in Sorrento!

Posted 13-Apr-2014
Pros: The friendly efficiency of the staff, enabling us to relax and enjoy our holiday!
Cons: Sometimes the housekeepers forgot one or two things like replenishing toiletries, or turning down the bed at night but our room was cleaned every day!
Location: See my earlier comments above, and we think Capri may be a little overrated although still worth a trip to see the Blue Grotto!
We chose Sorrento because we wanted somewhere in Italy that was most likely to be warm in early April! We both love Italy and hadn't been south of Rome before. Sorrento seemed to tick all of the boxes. We chose the Continental on the basis of online reviews and checking their website. We arranged with the hotel to provide a driver to collect us from Naples airport (expensive but worth it after a 3am start) when we arrived at the hotel our room was ready and the reception and porters were excellent, efficient and friendly. This continued for the rest of our week there with every query handled with polite and genuine friendliness Sorrento is lovely and we spent time just ambling, eating and drinking there! Trips to Pompeii by train and Capri by boat are well worth it. Overall, a really relaxing time and we can't wait to return to explore more of the Amalfi coast and surroundings!
5 out of 5
for Everyone
by Amanda from Canterbury, Kent

A fantastic hotel.

Posted 04-Nov-2013
Pros: All the staff were really friendly and made us feel so welcome.
Cons: No, it was great!
Location: Trips to Pompeii, Herculaneum, island of Capri. In Sorrento itself there were so many good restaurants that were spoilt for choice.
We have just returned from Sorrento and what an amazing holiday! The weather was perfect- 23 degrees everyday ( at the end of October) and the hotel was in a perfect location with sea views and within a few minutes walk of restaurants and shops. The staff were all extremely helpful and eager to make our holiday as happy as possible. Our rooms were beautifully clean and our sea view balcony was fantastic. I would highly recommend this hotel and we will definitely be coming back again (hopefully very soon!). Sorrento itself is a beautiful town and it is ideally positioned for days out to Pompeii, Herculaneum and Capri.
5 out of 5
for Personal Event
by Mike and Jo Howard from Florida

very good experience

Posted 03-Nov-2013 on Hotels.com
The hotel staff were helpful and friendly. Thelocation couldn't have been better It is close to everything but out of the hustle and bustle of the center. The view from our room was amazing. A view of the Bay of Naples and Vesuvius. The restaurant was quiet but the food was excellent. The breakfast buffet couldn't have had more choices and the Maitre D was a sweet heart. We hope we can return some day.
5 out of 5
for Everyone
by ret from Montana

Beautiful Hotel

Posted 01-Nov-2013
Pros: The beauty and serenity of the hotel and the area around it. We had the most wonderful breakfast, which was include in the price. Staff wonderful!
Location: We walked everywhere from our hotel. ExploreI We walked to the right side of the hotel, down narrow road and found way down to harbor!! Beautiful!
My daughter and I stayed at the Continental for four nights. I had realized from other reviewers that it should be a nice hotel, but I was pleasantly surprised how wonderful it was. We were told when we got there that they had updated our room for free and we were so happy with our room. It had balcony with a view of the mountains of Sorrento on the left and the magnificent Mediterranean sea in front of us. We did stay here late-middle of October so the tourist season was winding down for the year. Our room was great - lots of room. The bed was called a 'double' bed but it was two wide singles put together, so lots of room. Tile floors throughout, air conditioning, big bathroom. We had gone out the first night and when we came back our bed had been turned down, small thin mats by the bedside (take it so that your feet didn't get cold on the tile), new fresh towels, and a piece of chocolate! The pool are is beautiful. Everyone was most welcoming, and they helped us get some tours at the last moment. Went on a half day trip to Pompeii (think that was a perfect amount of time, not whole day), and also a day trip to Capri. Sorrento is just fun to explore!
4 out of 5
by A verified traveller

NIce view, but hotel is not as pictured

Posted 28-Oct-2013 on Hotels.com
The hotel photo was misleading, the hotel is in back, not right on the water. The bed was hard with a crater on each side.
5 out of 5
for Families
by A verified traveller from England

Excellent hotel , superb location

Posted 25-Oct-2013
Pros: The location , the rooms ( we were fotunate to upgrade at a reasonable cost to a family suite) the staff were fantastic
Cons: The beach area was closed in October when we visited
Location: Shops and restaurants all within minutes walk of hotel
Superb hotel minutes from the centre of sorrento yet quiet with stunning views out to sea with a great view of vesuvious The staff were so helpful booking us tours and making hot chocolate for the children at breakfast time Fabulous breakfast buffet
5 out of 5
for Everyone
by Len from Las Vegas

Best you will find for the price

Posted 22-Oct-2013
Pros: The friendliness of the staff.
Cons: The internet service for handheld devises is very poor but I am finding that all over Italy.
Location: We visited the Blue Water ristaurante in Sorrento a short walk from our hotel. the Prices, the food and the service were so good we visited 3 times,
This is what a hotel should be. A 4 star hotel with 5 star service. The staff could not do enough for you. My friends, my wife and I had a fantastic stay, clean rooms, clean hotel, great water views, excellent breakfast although the coffee was Italian strong.
4 out of 5
for Everyone
by Simon from London

Well located hotel

Posted 18-Oct-2013
Pros: Convenience and friendliness of staff.
Cons: The availability of an iron, in-room tea / coffee making facilities and the quality of the gymnasium.
Location: Very good location (our room had a balcony that looked right across the Bay of Naples and Vesuvius), with ready access to the shops and restaurants.
This is a very well located hotel, convenient for the old town area of Sorrento, the two marinas and public transport for trips to the surrounding areas. The rooms were comfortable and clean and staff extremely friendly and professional. The hotel do not allow guests to use their own hairdryers, there are no tea / coffee making facilities in the rooms and no irons available - you have to pay the hotel staff to iron any creased clothes. The gym was not particularly well equipped and some of the equipment either did not work or was not particularly good quality.
5 out of 5
for Everyone
by aj from brussels

Perfect location

Posted 13-Oct-2013
This is the perfect example of how a hotel should be. We felt pampered from beginning to end. Only hiccup was that it poured with rain. I,m sure Franco at reception can organise that better for next time !!! :)