I usually stay here every time I come to Santa Rosa. The first night I went to the outdoor hot tub around 8pm. There were no clean towels, at least 8 dirty towels strewn all over the place, and the water level of the hot tub was so low that the jets didn’t work and the water was too low to reach the filter. I had to go to the front desk freezing and sopping wet to ask for towels and to let the front desk know the condition of the hot tub. He didn’t seem interested and offered me a towel. Then, I did not sleep because the guests room next to me would exit and enter their room, slamming the door, on the hour, until 5am to smoke cigarettes, right outside the door. which made my room stink like an ashtray. The resort was good about switching my room the next morning, and offering me a refund for the resort fee that night, but I didn’t get it yet since I booked through a third party, expedia.
The next day I went to the hot tub inside the Mendocino sports club which is a part of the resort. There were huge skin chunks in the hot tub.
Also, I booked an ADA accessible room to accommodate to my disability. There were zero electrical outlets near the bed in either room, so if I had a cpap machine, that would have been difficult. But it required me to get in and out of bed several times to check and answer my cell phone, which was challenging, totally defeated the whole purpose of booking an ADA accessible room. Couldn’t use my pad.
For the amount of money, I am so disappointed.