Lunch served, pool views

Reviews of Flamingo Resort & Spa

4 out of 5
Flamingo Resort & Spa
2777 4th St, Santa Rosa, CA

Reviews

7.8

Good

Rating 10 - Excellent. 406 out of 1005 reviews" "
Rating 8 - Good. 279 out of 1005 reviews" "
Rating 6 - Okay. 155 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 70 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ANDREA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the pool, hot tub, lounge, and gym. I wish they offered a no cost breakfast, given the price, however the restaurant had good food for purchase. I also wish the gym was available much later(closed at 7pm on Saturday). Room has a tea pot and pitcher for tea and coffee and ours still had water from the last guest, so obviously not cleaned. Overall, was an ok stay-just a bit pricey.
Stayed 1 night in Mar 2024

8/10 Good

Janet R

Liked: Cleanliness, staff & service, property conditions & facilities
The room was LARGE, bed and bath were uber comfortable and CLEAN. Large windows with blackout curtains AND sheers, for a great atmosphere. Restaurant is pricey (really a glass of chardonnay for $19.00!). Only other reservation was getting extra towels: Called the front desk in the morning--no answer--three times! Called again and got an answer--ordered 3 bath towels. By late afternoon, no arrival of towels. Went to front desk and asked PERSONALLY for three towels. Finally, they were delivered. There is nothing egregious here, but you DO look for prompt service in a facility that calls itself a "resort spa" hotel. In the grand scheme of things, would we return. ABSOLUTELY. Flamingo is just too iconic to pass up.
Stayed 2 nights in Mar 2024

6/10 Okay

Perry

Liked: Staff & service
They did not provide daily housekeeping so garbage builds up in your room. The extra $135 fee for the hotel is unnecessary for those not using the facilities. Small rooms.
Stayed 3 nights in Mar 2024

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was fine, but the the front desk does not answer the phone - we had a few questions prior to check in on 3/14/24 and called several times with no one answering. Once checked in, we called the front desk to get some extra blankets and no one answered the phone from both the in-room phone and and outside line.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Stanley, We appreciate you taking the time to share your experience at The Flamingo Resort. While we're glad to hear that you found the property satisfactory, we're disappointed to learn about the challenges you encountered with our front desk phone service. Providing prompt and attentive assistance is a priority for us, and we apologize for any inconvenience caused by the unavailability of our staff to address your questions and requests. Rest assured, we will investigate this matter further and take steps to ensure that our front desk is readily accessible to assist guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little confusing where to check in. And, it was like a maze trying to find the entry to our room.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 21 Mar 2024
Hello Donna, thank you for your review. In recent years the entrance location to the lobby has changed. We do try to provide appropriate signage as well as thorough maps to help guests find their way!

4/10 Poor

Lisa

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here every time I come to Santa Rosa. The first night I went to the outdoor hot tub around 8pm. There were no clean towels, at least 8 dirty towels strewn all over the place, and the water level of the hot tub was so low that the jets didn’t work and the water was too low to reach the filter. I had to go to the front desk freezing and sopping wet to ask for towels and to let the front desk know the condition of the hot tub. He didn’t seem interested and offered me a towel. Then, I did not sleep because the guests room next to me would exit and enter their room, slamming the door, on the hour, until 5am to smoke cigarettes, right outside the door. which made my room stink like an ashtray. The resort was good about switching my room the next morning, and offering me a refund for the resort fee that night, but I didn’t get it yet since I booked through a third party, expedia. The next day I went to the hot tub inside the Mendocino sports club which is a part of the resort. There were huge skin chunks in the hot tub. Also, I booked an ADA accessible room to accommodate to my disability. There were zero electrical outlets near the bed in either room, so if I had a cpap machine, that would have been difficult. But it required me to get in and out of bed several times to check and answer my cell phone, which was challenging, totally defeated the whole purpose of booking an ADA accessible room. Couldn’t use my pad. For the amount of money, I am so disappointed.
Response from Shane Pelton, Guest Services Manager on 28 Feb 2024
Thank you for the feedback about your stay. I will be forwarding the review to our leadership team. I hope we can see you again soon.

8/10 Good

Charalambos

Travelled with family
Liked: Cleanliness, amenities
Poor noise wall insulation therefore noice inside the rooms from outside. Reception area often has only one person assisting clients so people have to wait in line for long periods. Checkout time is too early otherwise you have to pay a penalty and even when you do you still get locked out of your room and have to spend time at the reception having to reprogram your card key.
Stayed 1 night in Feb 2024
Response from Shane Pelton, Guest Services Manager on 28 Feb 2024
Thank you for your feedback, we offer complimentary late checkout up to noon and only charge after that. We look forward to welcoming you back soon.

10/10 Excellent

Sabine

Liked: Cleanliness, amenities, property conditions & facilities
We love the Flamingo resort. The pool is awesome, the rooms are nice and comfortable. Staff could be a little nicer. The check in person seemed grumpy.
Stayed 1 night in Feb 2024
Response from Shane Pelton, Front Office Manager on 24 Feb 2024
Thank you for the feedback about your stay with us. We will follow up with the agent, thank you for letting us know.

10/10 Excellent

Amintas

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Thank you for your glowing review, Amintas! We're thrilled to hear that you had a fantastic experience during your recent stay at The Flamingo Resort. Providing exceptional service and accommodations is our top priority, and we're delighted that we could exceed your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Junior

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The magic mushrooms and the massage was great
Stayed 1 night in Feb 2024
Response from Shane Pelton, Guest Services Manager on 17 Feb 2024
Thank you for posting your review of the Magic Mushrooms at the Lazeaway Club. We look forward to seeing you again soon!

6/10 Okay

Orlando

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Shane Pelton, Guest Services Manager on 5 Feb 2024
Thank you for taking the time to leave a rating about your stay with us. Please don't hesitate to reach out to elaborate on anything we can improve upon.

2/10 Terrible

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Cute place, staff seemed unhelpful, and rude to be honest. My room was surrounded by hallways and so loud it was impossible to relax and enjoy myself. The adjacent room had a few barking dogs they left unattended all evening, mind you I’m trying to rest because it’s nye and I’m there for a party that night. I called the front desk but the dogs never ceased to stop barking. I orders food from DoorDash and I didnt know they couldn’t bring it to my room and they called for me to come get it at the front desk, I couldn’t. I’m diabetic and was about to pass out from low blood sugar and the front desk was quite far from my room. So DoorDash didn’t end up delivering to me, I had subsist on an energy bar and a candy bar, so I felt sick from low blood sugar all night and couldn’t really relax or enjoy myself And the DoorDash wouldn’t refund me the $40 something dollars I spent. And I couldn’t reorder be as I was broke from the unexpected $100 deposit on the room. Which was I was told I would get back upon check out, but it ended up taking 17 days. Parking was not good either. Bed and coffee in room was good though.
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
I apologize for the experience you had at the resort. Thank you for the clarification about the delivery with Door Dash, as they are required to drop the food at the Front Desk. We look forward to welcoming you back again.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be misunderstood depending on room but being able to see the sign is key for what way the gps tells you to turn…
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for taking the time to leave your feedback. I will relay this to my Operations Director. We do have small lit signs on the ground and on the buildings for guidance. Look forward to welcoming you back soon!

2/10 Terrible

Anna

Disliked: Amenities
The hotel added on almost $100 in charges for parking, the pool and gym. We didn’t use the gym and it’s January so we didn’t go near the pool. They’ve also remodeled the rooms so the floors are cement, they replaced chairs with stools. We won’t stay here again.
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving feedback. We do hold 100 for incidentals, incase you charge back to the room. That is released upon check out, and the resort fee of 35. I apologize for the confusion.

8/10 Good

Kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here for a girls birthday weekend. The staff was nice and the spirit of the flamingo was awesome. However, there were people partying all night long, i called the front desk and they said they would send a maintenance person. I guess they never came. At 7am, I myself went to the hallway and told them to shut it down. 7:30am still going strong. Needless to say that my friends and I got no sleep. I mentioned to the front desk and got a oh we will notify the staff. No note of my call. In my opinion our stay should have been discounted or a round of drinks or something to make up for our lack of sleep. Seriously the noise was out of control. Otherwise we loved the hotel grounds and the theme.
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
I apologize for the experience at our resort. I will be following up with our security team, so that this doesn't continue. I look forward to welcoming you back soon.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fun property with a retro 50’s vibe. Great food for dinner (although I was disappointed at the limited variety for “brunch”, but the food we got was good). Fun bar with live music. I’d go back
Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. I will relay the feedback about brunch to the Chef. Look forward to welcoming you back soon!

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property! Beautiful updated rooms. Beautiful pool area. Very nice restaurant and bar with a wonderful outdoor area with heaters and fire pits. Very happy with my stay! And I plan to come back!
Stayed 2 nights in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

10/10 Excellent

Abigail

Stayed 1 night in Jan 2024
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
I am glad you enjoyed yourself. Please reach out with any feedback you may have. Look forward to welcoming you back soon!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 2 Feb 2024
Thank you for leaving a great rating for your recent stay with us. We look forward to welcoming you in again soon!

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Desk Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Shaheena

Stayed 3 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

10/10 Excellent

bruce

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving your feedback about your stay. I am glad you enjoyed yourself. Look forward to welcoming you back soon!

2/10 Terrible

Monique

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 26 Dec 2023
I am disheartened to hear that you did not enjoy your stay with us. Please reach out so we can discuss, we always strive to be the best we can.

6/10 Okay

Trudy

Stayed 4 nights in Dec 2023
Response from Shane Pelton, Front Office Manager on 24 Jan 2024
Thank you for leaving your feedback about your stay. I apologize you didn't have the best experience with us. Please reach out if you can with any feedback.

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mid-century vibe and the Christmas decorations!
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 26 Dec 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Gurvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 26 Dec 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

8/10 Good

Shainalea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 26 Dec 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Danette

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 26 Dec 2023
Thank you for taking the time to leave such a great rating for your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the retro decor
Stayed 1 night in Dec 2023
Response from Shane Pelton, Guest Services Manager on 17 Dec 2023
We appreciate the feedback. We look forward to welcoming you in again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and excellent food and bar service. Lively night life.
Stayed 1 night in Dec 2023
Response from Shane Pelton, Guest Services Manager on 17 Dec 2023
Thank you for this wonderful feedback! I will definitely be sharing this with the team! We look forward to welcoming you again soon!

10/10 Excellent

Renata

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, remodeled and well appointed rooms
Stayed 3 nights in Dec 2023
Response from Shane Pelton, Guest Services Manager on 17 Dec 2023
Thank you for taking the time to write such a lovely review! I will be sharing this with the team! Hope to welcome you in again soon!

2/10 Terrible

Ellie

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Desk Manager on 17 Dec 2023
I apologize that your stay was not pleasant for you. We strive to keep improving, and would like to know how we can improve. Thank you for leaving this feedback for us.

2/10 Terrible

Shannon

Travelled with family
Disliked: Staff & service
Christmas lights were cool Horrible staff
Stayed 2 nights in Dec 2023
Response from Shane Pelton, Front Desk Manager on 15 Dec 2023
I appreciate the feedback about your recent stay. I am disheartened to hear that that your experience with the staff was not up to our standards. I hope to see you again.

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 9 Dec 2023
Thank you for leaving your review of the property! We look forward to welcoming you back in soon!

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Shane Pelton, Front Office Manager on 6 Jan 2024
Thank you for taking the time to leave your review of your stay with us! Look forward to welcoming you in again soon!

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better than my last visit. Huge improvement in all services.
Stayed 8 nights in Nov 2023
Response from Shane Pelton, Front Office Manager on 8 Dec 2023
Thank you for this feedback! It warms our hearts that you enjoyed your stay! We hope to see you again soon.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Office Manager on 8 Dec 2023
Thank you for leaving a review of your stay with us. We look forward to welcoming you in again soon.

6/10 Okay

LIA

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Office Manager on 8 Dec 2023
I appreciate you leaving a review of your stay with us. Please reach out with further details on what we can do to improve your next stay with us.

6/10 Okay

Mary

Stayed 2 nights in Nov 2023
Response from Shane Pelton, Front Office Manager on 28 Nov 2023
Thank you for leaving a rating for your stay. Please reach out with anything we can do to improve the score you left.

2/10 Terrible

Tori

Disliked: Cleanliness, staff & service, property conditions & facilities
We will not be staying here again. They are not ADA compliant in the ADA room. They do not have enough staff to answer the phone and respond on a timely fashion.
Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Office Manager on 28 Nov 2023
Thank you for your feedback about your stay with us. ADA compliance is serious and we will do our best to address your concerns with the room. We are staffed 24 hours a day at the Front Desk and our reservations team is able to take calls when the desk is busy. They are able to message us directly about any urgent concerns. I apologize if we did not address your concerns in the time you required.

10/10 Excellent

Cara

Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Desk Manager on 15 Dec 2023
Thank you for taking the time to review your stay with us. We look forward to welcoming you in again soon!

6/10 Okay

Elizabeth

Liked: Cleanliness
Average
Overall our stay was ok. I think we may have enjoyed our stay more if we visited during a warmer season. I wasn't super impressed with the employee who checked us in. She seemed bothered to be helping us. The room was clean and decorated nicely but there wasn't a dresser or any drawers to store clothes, just a closet with one shelf. There was also no overhead lighting in the main area of the room. The pool area looked nice, but it was too cold to swim in the evening, even though they advertise that it's heated year-round. The hot tub on the other hand was always full of people and noisy. When we had a chance to visit the hot tub, other guests had left their used towels, plastic cups, and room keys scattered on the floor. It just kind of felt dirty and not very relaxing.
Stayed 2 nights in Nov 2023
Response from Flamingo Resort Management on 20 Nov 2023
Hi Elizabeth- I apologize for the inconvenience during your stay. several things I'd like to note, we do offer drawers in each of our rooms- they're located at the lower portion of the bed frame on each side of the bed. In regard to the lighting, we've found that offering a dimmer intimate lighting is preferred by majority of our guest in order to create the intimate feeling that we hope to cultivate with our guest. While our Hot tub is slightly smaller, we do have several other "Warmer" activity centers on the property- were you able to try out the Saunas located at our health club and spa?I welcome you back to our property so that we can work on building you and your family a better experience. Please feel free to contact the hotel directly after booking so that we can work to personalize your next stay

6/10 Okay

Melissa

Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Desk Manager on 24 Nov 2023
Thank you for leaving your review rating for your stay with us. Please reach out if there is anything we can improve on, as we are always striving to be better.

2/10 Terrible

Yuval

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible check in experience, multiple issues with rooms
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor on 19 Nov 2023
Hello Yuval. I am sorry to hear that you had an unpleasant check-in experience and were experiencing issues with the room. We do have someone at the desk 24 hours to address these issues and do our best to accommodate the guests however possible . With that being said, we are always looking for ways to improve the guest experience, so thank you for bringing this to our attention.

4/10 Poor

Gerardo, Redwood City

Travelled with family
Disliked: Amenities, property conditions & facilities
We like it’s location and had stayed at this place some long time ago so it was a bit of a sentimental return to a known place. Unfortunately, our stay started with malfunctioning door locks to enter the rooms block from the parking lot. We could not get in so the front desk had to send maintenance to let us in. We later noticed that there was no remote control for the TV, after getting no response by calling the front desk two times, one of us went to request one to the front desk. Again, maintenance brought one and had to pair it to the TV. The door latch on the second room door was broken and the room climate controller would not adjust the temperature correctly. The room was very hot (78 F) and would not cool down until about past midnight. Lastly, upon checking out, we were charged a resort fee of $45.50) which when booking it is not stated that this is a mandatory fee over the quoted price.
Stayed 1 night in Nov 2023
Response from Shane Pelton, Front Desk Manager on 15 Nov 2023
I apreciate you letting us know what happened during your stay with us. We are addressing the locks and will be addressing the temperature control in the room. Our resort fee is 39.97 with tax and covers all resort amenities. It is not a part of the rate quote as it is charged onsite only. We hope to see you again!

6/10 Okay

Rotem Adir

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Shane Pelton, Front Desk Manager on 15 Nov 2023
Thank you for leaving a rating for your stay with us. Please reach out so that we can discuss any opportunities we have. Hope to see you again soon!