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Reviews of The Mole Resort - Hotel rooms

4 out of 5
The Mole Resort - Hotel rooms
Chittlehamholt, Umberleigh, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 262 reviews" "
Rating 8 - Good. 75 out of 262 reviews" "
Rating 6 - Okay. 16 out of 262 reviews" "
Rating 4 - Poor. 4 out of 262 reviews" "
Rating 2 - Terrible. 2 out of 262 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. The bed was very comfy, I slept the best I have in ages. The staff were friendly and attentive and the food was fantastic. The spa facilities were excellent we could have spent all day there. Will definitely be staying again.
Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Dog friendly! Disabled friendly! Calm and peaceful! Helpful staff! Cant wait o go again! Great sauna, steam, jacuzzi and swim!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jo

Travelled with family
Beautiful location with lots of wonderful walks. Maps are available from reception. On site facilities are excellent and Cellars Bar and restaurant well worth a visit. A very nice 3 night stay, Hope to return some time.
Stayed 3 nights in Mar 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night at The Mole Resort as we were in the area for a funeral, but the staff, our room in the Manor House, and breakfast, were all wonderful.
Stayed 1 night in Jan 2024

6/10 Okay

Stuart

Stayed 1 night in Jan 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely find in mid devon
We had a lovely brief stay at the Mole. What a lovely setting. View from breakfast was gorgeous. We enjoyed the pool and general setting but didn't have time to do much else. Would love to come for longer next time. Staff were lovely. Food was delicious.
Stayed 1 night in Dec 2023

10/10 Excellent

Terence

Travelled with family, Travelled with group
The attentiveness and willingness of staff was outstanding. The food cannot be recommended highly enough. The refurbishment and restoration of the site (used to be High Bullen Golf Club) is very impressive. My only comment would be for improved lighting and telephones in the rooms. We stayed in two Superior Estate Rooms and were also shown around the lodges which are self catering options, absolutely superb! Thank you to Alex, Roxy and Josh for making our stay so grest
Stayed 3 nights in Dec 2023
Response from The Mole Team on 11 Dec 2023
Good Evening,Thank you for your lovely review! We are really happy to see our efforts in providing a nice experience to our guests, succeed. Your feedback regarding the lighting and telephones has been noted, thank you!Kind regardsThe Mole Team

6/10 Okay

Charles Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A work in progress
It was a first return since It ceased to be high Bullen. I last stayed here 12 years before. Much had changed and mostly for the better. The staff were very helpful and the service was perfect everywhere. We stayed one evening and left very early in the morning. I needed the wi-fi for urgent work and it was great. We had a drink in the bar and a meal in the restaurant. The meal was a disappointment. We both chose the lobster and plaice ravioli as it sounded delightful. It looked very pretty when it arrived but the white blob in the middle could have been anything. There was no hint of any lobster or fish flavour as it had been covered in a citrus sauce that was so strong that it smothered everything else. Indeed the sauce was so strong that it could not be eaten with the bread (which surprisingly we had to ask for) My wife had the braised beef which she thought was delicious and would have been perfect if it had been a bit hotter. I had the sirloin steak which I asked for "rare". Unfortunately it was overcooked and arrived as medium - with only a hint of pink The chips were excellent We were one of only 2 tables in the restaurant so the chef was not under pressure and small mistakes ruined our meal. I did however understand why there were only 2 tables occupied in the restaurant and would not return.
Stayed 1 night in Dec 2023
Response from The Mole Team on 11 Dec 2023
Good EveningThank you for taking the time to leave us a review. I'm very sorry for to hear about the poor dining experience that you had with us in the restaurant. At The Mole Resort we pride ourselves on creating a wonderful experience for all of our guests and I'm saddened to hear we didn't achieve that on this occasion. Feedback is very important to us and I will ensure this is passed on to the relevant teams.Kind regardsThe Mole Team

10/10 Excellent

phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Mole Resort on 13 Nov 2023
Good Morning,Thank you for your great review! We hope to see you again in the future.Kind regards,The Mole Team

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic mini break
We thoroughly enjoyed our stay at The Mole, so much so, we're going back next month. All the staff were friendly, welcoming & helpful, our room was well equipped, with a comfortable bed. A great range of activities are available, & the bar & restaurant served a great range too.
Stayed 1 night in Oct 2023
Response from The Mole Resort on 13 Nov 2023
Good Morning,Thank you for your wonderful review! I'm very happy to hear that our efforts to provide a memorable break have succeeded. We look forward to seeing you again this month!Kind regards,The Mole Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed weekend in Devon
Couldn't fault it here, the staff were firendly and helpful. The place is in a beautiiful location, the pub and food is good and the pool/sauna/jacuzzi/steam room was amazing. Would highly recommend it.
Stayed 2 nights in Oct 2023
Response from The Mole Resort on 13 Nov 2023
Good Morning,Thank you for your lovely review! I'm glad to hear that you enjoyed the food in our Cellars Pub and made use of all the leisure facilities! We hope to see you again in the future.Kind regards,The Mole Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently excellent
Consistently excellent. Very friendly staff. Beautiful setting. Food very good quality.
Stayed 2 nights in Oct 2023
Response from The Mole Resort on 13 Nov 2023
Good Morning,Thank you for your wonderful review! We are thrilled that you had such a lovely time. We hope to welcome you back in the future.Kind regardsThe Mole Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort where staff could not be more helpful or attentive. Wonderfully peaceful. Simply a great location with first rate facilities.
Stayed 1 night in Oct 2023
Response from Hub Team. on 9 Oct 2023
Dear Anthony, Thank you for staying with us.I am glad to see that you have overall enjoyed your stay with us.Please be certain that your feedback is shared with our management and please feel free to share more feedback with us.We look forward to welcoming you back to The mole resort.Kind regards the Hub Team

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at The Mole thanks largely to the amazing staff. The hotel is situated in a stunning location, with superb facilities & a fantastic restaurant. A must visit. Highly recommend. Will visit again.
Stayed 1 night in Oct 2023
Response from Hub Team. on 9 Oct 2023
Dear Samuel.Thank you so much for your perfect feedback.We are indeed situated in a stunning location, in the heart of North Devon.It was a pleasure having you stay at the mole resort.Kindest RegardsThe Hub Team.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay. We loved the breakfast and the spa
Stayed 1 night in Oct 2023
Response from Hub Team. on 9 Oct 2023
Dear Naomi.Thank you for taking the time to review us.We are so glad that you enjoyed all that our resort has to offer.We all look forward to welcoming you all back again soon.Kind regardsThe Hub Resort team.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hub Team. on 9 Oct 2023
Dear Greg,Thank you for the perfect 10!It was a pleasure having you stay at The mole resort.Kindest regardsThe Hub Team

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing night
Needed a local stay after our wedding . Very accommodating and beautifully set up room No problem with a late arrival Superb breakfast with great views Will probably return just as somewhere to relax and unwind
Stayed 1 night in Sep 2023
Response from Guest relations on 5 Oct 2023
Dear Christopher, thank you for the lovely review, It was our pleasure, and thank you for choosing The mole resort for your special occasion.for any future booking, please don't hesitate to let us know of any preferences and we will do our very best to accommodate them for you.kindest regardsGini.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great stay.... Small mix up with the room on our arrival but the receptionist and subsequently manager (didn't take anyone's name unfortunately) dealt with it very swiftly and positively which left a great impression on us as to how the hotel is managed.
Stayed 2 nights in Sep 2023
Response from gini on 24 Sept 2023
Dear Stephen, Thank you for taking the time to review us at The mole resort. we are so please that the mix up was delt with swiftly. we take pride all take pride in providing our guests with the best experience as possible and i am thrilled that we succeed. when you decide to visit again please don't hesitate to let us know if you have any preferences and we will do our best to accommodate them for you.we look forward to seeing you again soon.Kindest regardsGini.Guest Relations.

10/10 Excellent

Alexandra

Stayed 1 night in Sep 2023
Response from Guest relations on 27 Sept 2023
Dear Alexandra, thank you for your review and the perfect 10!We look forward to welcoming you back to The mole resort againKindest RegardsGini.

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent week-end at the Mole resort. The evening meal in the restaurant was of very good quality and all the activities we tried were fun.The archery session was very well organised.
Stayed 2 nights in Sep 2023
Response from The Mole Resort on 16 Oct 2023
Good Afternoon, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay at The Mole Resort.We look forward to seeing you again.Kind Regards The Mole Resort

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Mole Resort on 13 Nov 2023
Good Morning,Thank you for your review! We look forward to welcoming you back to The Mole Resort in the future.From The Mole Team

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Liked: Amenities
In almost every aspect our holiday at the Mole Resort was outstanding. The setting is magnificent, the grounds beautiful and well kept. Both the breakfast and dinner were of significant high standard. The breakfast especially was the best we’ve ever experienced both in the UK and in Europe. In one noteable aspect we believe the hotel was lacking. Finding the location was difficult for us and the reception staff did nothing to help us in any tangible manner. It was only after we wandered up and down dale did one of them give us the post codes which directed us to the resort. On leaving the reception we’re brusque and did not even ask us if we had enjoyed our stay.
Stayed 4 nights in Aug 2023
Response from Hub Team. on 9 Oct 2023
Dear Michael,May I take this opportunity to thank you for staying at The mole resort, and for your lovely comments, and I sincerely apologise for any inconvenience occurred with your arrival and departure.I will share your comments with our management team and department manager.We look forward to welcoming you back soon, Kind regardsThe Hub Team

10/10 Excellent

LISA

Stayed 1 night in Aug 2023
Response from The Hub Team on 9 Oct 2023
Dear Lisa Thank you for the perfect 10!We hope to see you again in the near futureKind regards The Hub Team.

10/10 Excellent

Dennis

Stayed 4 nights in Aug 2023
Response from The Hub Team on 9 Oct 2023
Dear Dennis,Thank you for taking the time to review us, at The mole resort.We look forward to welcoming you back again in the near future.The Hub Team.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Hub Team on 9 Oct 2023
Dear Natasha,thank you for taking the time to score your time at The mole resort.We look forward to welcoming you back again in the near future.

6/10 Okay

JESS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely lovely 2 night stay for my sister’s 50th birthday. The staff are amazing and we had an unexpected complimentary Prosecco with a card in the room. The Cells restaurant meal was superb. We had cocktails in the cellar bar and the staff were very friendly and welcoming. We are looking at a retreat here every year now. Can’t fault it. The room was furnished really nicely and we had a very comfortable stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Where to start. Resort. Stunning /staff couldn’t do enough for you and extremely friendly and happy / all food. Amazing!
Stayed 1 night in Jul 2023

10/10 Excellent

Nigel

Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a few issues with check in and our dinners. However the service and staff were great. The room needed a little tlc.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Richard

Stayed 1 night in Apr 2023

8/10 Good

GEOFFREY

Stayed 2 nights in Apr 2023

10/10 Excellent

Jolita

Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was excellent value for money
The accommodation was excellent value for money. Bedrooms each have names which makes them difficult to find. The hotel would benefit from having signs to show which way to go for the various rooms. But once I’d found the bedroom with the help of a member of staff I found it to be very spacious, very clean and very comfortable. All the staff were very professional, and helpful. There was an excellent choice of food at breakfast. I highly recommend the hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Leonard

Stayed 2 nights in Apr 2023

10/10 Excellent

David

Stayed 2 nights in Apr 2023

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Very good stay
Lovely place to stay, lots to do and attentive staff. We had a couple of minor issues but these were dealt with quickly, effectively and efficiently. Happy with the quality of the food, facilities and service.
Stayed 1 night in Apr 2023

10/10 Excellent

Colette

Stayed 1 night in Apr 2023

8/10 Good

Lisa

Stayed 1 night in Apr 2023

10/10 Excellent

michael

Stayed 1 night in Mar 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Trudie

Stayed 1 night in Mar 2023

10/10 Excellent

Stuart, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a couple of days in March so it was very quiet. Would certainly stay again next time we are in the area
Stayed 2 nights in Mar 2023