Full-sized fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Somerset

3 out of 5
Sonesta Simply Suites Somerset
41 Worlds Fair Dr, Somerset, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 259 out of 674 reviews" "
Rating 8 - Good. 215 out of 674 reviews" "
Rating 6 - Okay. 87 out of 674 reviews" "
Rating 4 - Poor. 63 out of 674 reviews" "
Rating 2 - Terrible. 50 out of 674 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Neavis

Disliked: Cleanliness, staff & service, property conditions & facilities
They are doing renovations and the rooms were not cleaned and the refrigerator didn't work. They should have informed customers they was in the middle of renovations cause the price i paid for it should have been a better experience
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Neavis,Thank you for bringing your concerns to our attention regarding your recent stay at our establishment. We understand that renovations can impact the overall guest experience, and we apologize for not informing you in advance about the ongoing renovations. We strive to provide transparent and accurate information to our guests, and we regret that we fell short in this regard. Your feedback will help us improve our communication practices to ensure that all guests are properly informed about any disruptions or limitations during their stay.We regret sorry that your room was not cleaned to our usual standards and that the refrigerator was not working properly. Maintaining cleanliness and ensuring that all amenities are in good working order are important to us. We will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future.We understand your disappointment. We value your patronage and appreciate your feedback. If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us.We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Harold

Liked: Cleanliness
Liked it all.
Response from Guest Relations Management on 19 Apr 2024
Hi Harold, Thank you for sharing your review with us. We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable. We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations. We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Harold

Liked it all. Great experience.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 18 Apr 2024
Hi Harold,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Rowojo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor accommodations for their current inconvenient state of renovations. I’m sure it may be a 3/5 starts after renovations are complete.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Rowojo,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your understanding and patience during our current renovations.We understand that the inconveniences caused by the renovations may have impacted your overall experience. Please accept our sincere apologies for falling short of your expectations in terms of accommodations during this transitional period.We want to assure you that our ongoing renovations are aimed at enhancing our facilities and providing an improved experience for our guests. Once these renovations are complete, we believe that our property will meet the standards you would expect from a 3/5-star establishment.We appreciate your understanding and hope that you will consider staying with us again in the future to experience the improvements firsthand. If you have any further feedback or suggestions, please do not hesitate to share them with us.Thank you for choosing our hotel, and we look forward to the opportunity to provide you with an enhanced stay in the future.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and very kind…
Stayed 3 nights in Apr 2024

6/10 Okay

wei

The toilet was clogged. They even didn’t clean it after fixed the issue. The microwave control paddle seems stop working.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 11 Apr 2024
Hello Wei,Thank you for taking the time to provide feedback on your recent stay with us. We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused. Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction. We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Transporta

Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Hello Transporta,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities
They are renovating so the common areas are a bit messy, as expected. It's a simple hotel, and it met my expectations. The room was cleaned and it's comfortable, in much better conditions than the rest. Towels, linen and bed clean comfortable. Overall, it was perfect for my purposes at a reasonable price. The fridge was a standard size and made a bit of noise with the compressor on. The heat/ac, although eficient, is also old and noisy. The microwave worked well and the kitchen, with basic utensils, was useful. The staff is polite, nice and helpful. For a quick trip being for work or leisure, it works well without breaking the bank.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Bernardo,We appreciate your understanding regarding the ongoing renovations throughout the hotel. While we strive to minimize disruption, your acknowledgment of the cleanliness, and overall standard of your room amidst this process is valued. We aim to ensure our guests experience comfort and relaxation throughout their stay, and it's rewarding to hear that you found solace within your accommodation despite the temporary inconvenience in our common areas. Your feedback encourages us to continue providing exceptional service during our improvement endeavors.

6/10 Okay

Ghanashyam, encinitas

Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 9 Apr 2024
Hi Ghanashyam,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine, quite place, convenient location.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 6 Apr 2024
Hi Angelika,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a pleasant and satisfactory experience during your stay at our hotel.We are glad that you found our location convenient. We strive to choose locations that offer easy access to nearby attractions, amenities, and transportation options, so it's great to hear that it worked well for you.Moreover, we are pleased to know that you found our place quiet. We understand the importance of a peaceful environment for our guests to relax and rest, and we are glad that we were able to provide that for you.If there is anything else you would like to share or if you have any further questions, please feel free to reach out to our customer service team. We value your feedback and always strive to improve our services to meet and exceed your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Wenyong, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good for the long-term stay.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Hi Wenyong,Thank you for your feedback regarding your long-term stay at our establishment. We are pleased to hear that your overall experience has been positive.We strive to provide a comfortable and accommodating environment for our guests, especially those staying with us for an extended period. We appreciate your recognition of our efforts in this regard.If there is anything specific that you have enjoyed or found particularly beneficial during your long-term stay, please do not hesitate to let us know. We value your feedback and always strive to improve our services and amenities.Thank you for choosing to stay with us for an extended period, and we hope to continue providing you with a satisfactory experience.

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not with it. The elevator was freaking me out because it was slow, I thought we were stuck
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Sierra,Thank you for bringing your concerns regarding the elevator to our attention. We appreciate your feedback and would like to address the issue you experienced.We understand that the slow operation of the elevator caused you discomfort and led to the impression that you were stuck. Please be assured that the safety and well-being of our guests are of utmost importance to us. While our elevators undergo regular maintenance and safety checks, we understand that variations in speed can occur from time to time.We value your feedback, as it helps us identify areas for improvement. We will review the elevator's performance and explore potential measures to enhance its speed and efficiency, ensuring a more seamless experience for our guests.Thank you for bringing this matter to our attention. We appreciate your understanding, and we hope that you will consider staying with us again in the future, giving us an opportunity to provide you with an improved experience overall.

10/10 Excellent

Clary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Clary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Madison

Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Madison,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Good

Shanlong

Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 14 Apr 2024
Hi Shanlong,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Transporta

Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Hi Transporta, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and quiet. Enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Manuel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Bahram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Bahram,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Karthik

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Karthik,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Shoebuddin

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As soon as you’re entering the hotel you see trash and cigarette buds around the entrance and when you get in you get the nasty smell of weed. The Hotel is under construction and renovation which makes it look more dirty and ugly as they don’t manage it well. Front desk lady was super rude and disrespectful. When we got in the room heater and cooling does not work, stove to heat food was not working either and bathroom was not cleaned well small trimmed hair on sink and on toilet seat. Worst hotel ever….
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi Shoebuddin,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate you bringing some matters to our attention.We apologize for the presence of trash and cigarette butts around the entrance of the hotel. We have strict cleanliness standards, and we will address this issue with our housekeeping team to ensure that the entrance is well-maintained and free of debris.As for the unpleasant smell, we have policies in place to maintain a smoke-free environment, and we take such matters seriously. We will investigate this issue and take appropriate action to ensure a clean and odor-free atmosphere for all our guests.We are sorry for any inconvenience caused by the ongoing construction and renovation. While we strive to improve our facilities for the comfort of our guests, we understand that it should not negatively impact your stay. We will review our management of the construction process to ensure that it is handled more effectively and does not detract from the overall experience.We regret to hear about the rude and disrespectful behavior of our front desk staff. We expect our team members to provide courteous and helpful service at all times. We will address this matter with our staff and provide additional training to ensure that all interactions with guests are professional and respectful.We are taking note of all the issues you experienced in your room, including the malfunctioning heater and cooling system, non-functioning stove, and inadequate cleanliness in the bathroom. These issues do not meet our usual standards, and we regret any inconvenience caused. We will address these matters with our maintenance and housekeeping teams to ensure that such problems are resolved promptly and that our rooms are thoroughly cleaned to our guests' satisfaction.We understand your frustration and disappointment. We appreciate your feedback, as it helps us identify areas for improvement. If there is anything else you would like to discuss or if you have any further concerns, please feel free to contact our management team directly.We hope you will consider giving us another chance to provide you with a more satisfactory stay in the future.

8/10 Good

DIANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE STAYED HERE BEFORE AND FELT THE ACCOMADATIONS WERE VERY GOOD FOR THE RATE. WAS ON THE 3RD FLOOR & THE CARPETING WAS BEING REPLACED. THE WORKRS WERE COURTEOUS BUT TORE UP PADDING AT NIGHT SCRAPPING FLOOR. FRONT DESK RESOLVED NOISE PROBLEM QUICKLY.
Stayed 8 nights in Feb 2024
Response from Guest Relations Management on 14 Mar 2024
Hi Diane,Thank you for sharing your feedback about your previous stay at our hotel. We are glad to hear that you found the accommodations to be very good for the rate you paid.We apologize for any inconvenience caused by the carpet replacement on the 3rd floor. While we strive to minimize disruptions during renovations, there can be some unavoidable noise and inconvenience. We are glad to hear that our workers were courteous, and we appreciate your understanding during this process.We are pleased to learn that the front desk promptly resolved the noise issue caused by the scraping floor. Our team is committed to ensuring a comfortable and enjoyable stay for our guests, and we are glad we were able to address the problem quickly.Thank you for your positive feedback and for choosing to stay with us. We appreciate your continued patronage, and we look forward to welcoming you back for another satisfying stay in the future.

2/10 Terrible

Heather

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Heather,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
I like the rooms it’s very clean and nice
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 9 Mar 2024
Hi Ashley,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

RENE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and bad smell. Location is good.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 6 Mar 2024
Hello Rene, We appreciate your feedback and apologize for inconvenience caused during your stay. We regrate that bad small & some dirt impacted your experience with us. We assure you that we take such concerns seriously and actively working to address them. Your comments will be valuable in guiding our improvement efforts as we strive to create a more comfortable environment for all our guests.

4/10 Poor

Kelli

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Unbearable cigarette smoke smell
Stayed 4 nights in Feb 2024
Response from Guest Relations Specialist on 5 Mar 2024
Hi Kelli,We regret to hear about your experience with the cigarette smoke smell during your stay at our hotel. We take such matters seriously and have strict policies in place to ensure compliance. Additionally, our team regularly monitors the premises to enforce these rules and address any violations promptly. We apologize for any inconvenience caused and will continue to uphold our commitment to providing a clean and comfortable environment for all our guests.

10/10 Excellent

Lohit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and no-nonsense place to stay
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 4 Mar 2024
Hi Lohit, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel. Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service. It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future. Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Olukayode

Disliked: Cleanliness, property conditions & facilities
It is currently being renovated.
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 3 Mar 2024
Hi Olukayode,Thank you for bringing to our attention that our hotel is currently undergoing renovations. We apologize for any inconvenience or disruption this may have caused during your stay.Renovations are undertaken to enhance our facilities and improve the overall experience for our guests, and we appreciate your understanding and patience during this process. We strive to minimize any disruptions associated with renovations and ensure that our guests are still able to enjoy a comfortable stay.If there were any specific issues or concerns related to the renovations that you would like to share with us, please feel free to provide more details. Your feedback is valuable to us as we continue to improve and provide the best possible experience for our guests.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, when our renovations are complete.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 3 Mar 2024
Hi Veronica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Justin

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The lady at the front desk is highly inappropriate. I said “hello” as I approached the desk and she didn’t even say hi back she just told me to wait (because she wasn’t clocked in yet) with an attitude. Then, when she was finally ready, she asked me what kind of skin condition I had like it was any of her business.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 25 Feb 2024
Hi Justin,We sincerely apologize for any discomfort caused during your recent visit. However, we take guest interactions very seriously, and it's against our policy for any staff member to exhibit such behavior. We assure you that appropriate measures will be taken to address this issue internally. We value your feedback and are committed to ensuring that all our guests feel welcomed and respected during their stay.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Frankie,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Ana

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Ana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 22 Feb 2024
Hi Karthik,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities
There was Renovation underway and the Hallway carpet looked worn out.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Paul,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your observations and apologize for any inconvenience caused.We understand that the ongoing renovations and the worn-out appearance of the hallway carpet impacted your experience. Please accept our apologies for falling short of your expectations in these areas. We have taken note of your feedback and will address these issues promptly.Your satisfaction is important to us, and we appreciate your understanding as we work towards improving our facilities. If you have any further concerns or if there is anything else we can assist you with, please feel free to reach out to our front desk or customer service team.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.

6/10 Okay

Lindsey

Liked: Staff & service
Disliked: Property conditions & facilities
The facility was going renovation however the smell in aroma of the facility smells like sale and old smoke. In my room the smell of smoke was very strong. I had candles burning in the hotel room to eliminate the odor. However, it did little to help the staff was very polite and nice and kind. I would not stay at this hotel again due to the overall appearance of the hotel however, the staff again very pleasant.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Lindsey,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our ongoing renovations aim to enhance the overall quality of our facility, and we regret that the smell of smoke impacted your experience. We assure you that we take such concerns seriously and are actively working to address them. Nevertheless, we're pleased to hear that our staff's politeness and kindness left a positive impression. Your comments will be valuable in guiding our improvement efforts as we strive to create a more comfortable environment for all our guests.

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Stephanie, Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Kerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at this hotel at this particular location. Having the suite amenities such as the microwave and stop top is truly a gem. I had a great check in with Armando. He was so kind to me and my daughter, he was respectful, and friendly. His customer service skills will take him very far in life. It was such a peaceful trip. I would definitely visit this location again. Thank you Sonesta & Armando. I truly appreciate you! -Kerry T
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 30 Jan 2024
Hi Kerry,We greatly appreciate your positive feedback on your recent stay at our hotel. It's delightful to hear that you enjoyed the suite amenities, including the microwave and stovetop, and found them to be valuable during your visit. We take pride in our commitment to exceptional customer service, and we're pleased that Armando made your check-in experience memorable with his kindness, respect, and friendliness. We're thrilled to have contributed to a peaceful and enjoyable trip for you and your daughter. It would be our pleasure to welcome you back to our location in the future. Thank you for choosing Sonesta Simply Suites Somerset, and we sincerely appreciate your kind words.

8/10 Good

Kwilonu

Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Kwilonu,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
The 200 dollar security deposit wait of 3 to 5 business days s:b by end of stay
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 19 Jan 2024
HI Arthur,Thank you for bringing up your concern regarding the security deposit wait time. We apologize for any inconvenience this may have caused.Typically, security deposits are placed on hold as a precautionary measure to cover any potential damages or incidentals during your stay. The hold is released upon check-out, and the time it takes for the funds to become available in your account can vary depending on your bank or financial institution's policies.While it is common for the release of a security deposit to take 3 to 5 business days, we understand that this wait time can be frustrating. We will review our processes and explore any available options to expedite the release of the security deposit funds.We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to let us know.

6/10 Okay

Nishelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy heaters
Stayed 4 nights in Jan 2024
Response from Guest Relations Specialist on 16 Jan 2024
Hi Nishelle,We appreciate the feedback regarding the noise from the heaters during your stay at our hotel. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and we sincerely apologize for any inconvenience caused. We would like to assure you that we take your concerns seriously, and our maintenance team is actively working to address and minimize any noise issues with the heaters. Your insights are invaluable as we strive to enhance the overall quality of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Audrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Renovations started during my first week of stay. I had to change rooms. The room that I moved to was complete but the corridor was not. The place was a mess with construction equipment. There were signs up about the construction but no staff member ever verbally acknowledged it or asked if they help with anything. The staff wasnt very friendly. They weren't nasty-just not friendly. This was four week stay for me and I appreciated that the hotel offered cooking appliances and utensils. They customized housekeeping services and had free laundry facilities.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Audrey,Thank you for taking the time to provide feedback about your extended stay at our hotel. We apologize for the inconvenience caused by the renovations that were taking place during your first week of stay.We understand that moving rooms can be disruptive, and we apologize for any inconvenience this may have caused. We regret that the corridor was not complete and that the construction equipment created a messy environment. We strive to minimize disruptions during renovations, and we apologize for falling short in this regard.We appreciate your feedback regarding the lack of verbal acknowledgment or assistance from our staff regarding the construction. It's important to us that our guests feel supported and informed, and we apologize for any oversight on our part. We'll address this issue with our team to ensure better communication moving forward.We regret that you found our staff to be less friendly than expected. Providing exceptional customer service is important to us, and we apologize if we fell short in this area. We'll take your feedback to heart and work towards improving our interactions with guests.We're glad to hear that you appreciated the amenities offered during your stay, such as the cooking appliances, customized housekeeping services, and free laundry facilities. We're pleased that these features enhanced your experience during your four-week stay.Thank you for choosing our hotel for your extended stay, and we apologize for any inconveniences you experienced during the renovations. We value your feedback, and we hope to have the opportunity to make it up to you in the future.

4/10 Poor

Audrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Audrey,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Tinedra

Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on 9 Jan 2024
Hi Tinedra,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 9 Jan 2024
Hello,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Michele

Business traveller
Liked: Staff & service
Renovating the location
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 9 Jan 2024
Hi Michele,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Cristina

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 20 Jan 2024
Hi Cristina,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

2/10 Terrible

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Whole hotel smelled like mold we left not even 30 mins into sitting in the room we walk out the room and see that there is health department notices on the room right next door which could probably explain the disgusting stench. When mention note to the front desk lady we were told that notice on the door is no one’s business but the hotels we left immediately with no refund will be contacting my card company
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 1 Jan 2024
Hi Gabriella,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our top priority is the well-being of our guests, and we take matters related to cleanliness seriously. We conduct regular inspections and follow stringent protocols to ensure a comfortable environment for our guests. While we understand your concern about the notice on the neighboring room, we want to assure you that it is promptly being addressed and does not reflect the overall standards of our establishment. We regret that your experience did not meet your expectations, and we will use your comments to improve our services.

10/10 Excellent

Charles E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the beds were soooo comfortable! I was amazed and will be back.
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on 27 Dec 2023
Hi Charles,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 Excellent

Nishelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although under construction. It was a comfortable stay considering my work is over night and i sleep during the day. Front desk staff very courteous and welcoming!
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on 18 Dec 2023
Hi Nishelle,Thank you for your feedback! We appreciate your understanding regarding the ongoing construction. We're glad to hear that despite that, you found your stay comfortable, especially considering your work schedule. Our front desk staff takes pride in providing courteous and welcoming service. We hope to have the opportunity to welcome you back in the future, once the construction is complete, for an even better experience.

6/10 Okay

Ebony

Liked: Staff & service
Disliked: Property conditions & facilities
Under Construction
The check in went great. However the hotel is currently under construction. There were tools and equipment literally just left everywhere, even outside of our room door. This was in no way safe or a way to leave things when guest are there.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 18 Dec 2023
Hi Ebony,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the ongoing construction. Your safety and comfort are our top priorities, and we understand that tools and equipment left around can be concerning. We will address this issue immediately to ensure a safer environment for our guests. We appreciate your patience, and we hope you will give us another opportunity to provide you with a more enjoyable stay once the construction is complete.

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what I paid for
Stayed 7 nights in Dec 2023
Response from Guest Relations Management on 16 Dec 2023
Hi Ebony,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your honest evaluation, stating that our accommodations matched your expectations based on the price you paid. We strive to provide a fair and satisfactory experience for our guests, and we are glad that we met your requirements in this regard.