4 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Sheraton Soma Bay Resort

5 out of 5
Sheraton Soma Bay Resort
Soma Bay, Soma Bay

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 194 reviews" "
Rating 8 - Good. 64 out of 194 reviews" "
Rating 6 - Okay. 17 out of 194 reviews" "
Rating 4 - Poor. 4 out of 194 reviews" "
Rating 2 - Terrible. 3 out of 194 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️
Stayed 8 nights in Mar 2024
Response from Noha on 6 Apr 2024
Dear Mr.John, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

8/10 Good

Shujaatali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had one full day no hot water. No one came even after repeated calls. Yaseer in dinning supervisor was great.
Stayed 4 nights in Jan 2024
Response from Noha on 16 Jan 2024
Dear Mr.Shujaatali, Thank you for providing feedback. Please accept my sincere apology for the water cut. I have notified the relevant department to take appropriate action.Noha Kamel, Director of Quality Assurance

10/10 Excellent

Amanda Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Noha on 26 Dec 2023
Dear Ms.Amanda, Thank you for providing your feedback. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 Excellent

Mohamed

Travelled with family
Excellent service at the reception, room, amenities including the restaurants and the beach.
Stayed 11 nights in Nov 2023
Response from Noha on 21 Nov 2023
Dear Mr.Mohamed, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay and wish you a wonderful day!Noha Kamel, Director of Quality Assurance

10/10 Excellent

Mona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Noha on 28 Sept 2023
Dear Ms.Mona,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 Excellent

Shereen

Travelled with family
Stayed 3 nights in Jun 2023
Response from Noha on 15 Jun 2023
Dear Ms.Shereen,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 Excellent

Hala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Noha on 21 May 2023
Dear Ms.Hala,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 Good

Sharif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Noha on 25 Apr 2023
Dear Mr.Sharif,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 Good

Nadia

Liked: Cleanliness, staff & service
Breakfast was great , beach is wonderful,
Stayed 4 nights in Apr 2023
Response from Noha on 24 Apr 2023
Dear Ms.Nadia,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 Okay

Leon

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Noha on 17 May 2023
Dear Mr.Leon, Please accept my sincere apology that we haven't your expectation, please can you advise more details regarding your rating, I wish you a great day. Noha Kamel, Director of Quality Assurance

8/10 Good

Hossam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The setting is magical. The hotel looks tired and needs refreshing. Management staff and housekeeping were excellent Restaurants staff, especially at breakfast, were not so good. They are under the impression that good service is being obsequious when they are actually ineffective.
Stayed 1 night in Apr 2023
Response from Noha on 18 Apr 2023
Dear Mr.Hossam, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the staff service at breakfast room. Noha Kamel, Director of Quality Assurance

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in Sheraton Soma Bay 6 years ago and I was not impressed with the food and buffet. But this time its a totally different story. The buffet was fantastic and the service was amazing . Special thanks to the room attended Mohamed . Special thank you for Yasser "restaurants manager" he answered my questions . And most importantly to assistant Manager Monssef , he was very accommodating in all our requests. Mr. Monssef went over and above and made us feel welcomed .
Response from Noha on 26 Feb 2023
Dear Ms.Mary, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Excellent

Jesse

Stayed 3 nights in Dec 2022
Response from Noha on 20 Dec 2022
Dear Ms.Jesse,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Excellent

jenan h mikhayel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
It was amazing the staff are super friendly everybody’s helpful The ocean and the location is one of guide in the world the food and the service is excellent
Stayed 2 nights in Dec 2022
Response from Noha on 11 Dec 2022
Dear Mr.Jenan, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Excellent

Aly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Noha on 18 Nov 2022
Dear Mr.Aly, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Good

Hisham, Cairo

Stayed 1 night in Oct 2022
Response from Noha on 16 May 2023
Dear Mr.Hisham , I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 Okay

Ibrahim

Travelled with family
Disliked: Staff & service
I had a great experience about this hotel 3 years ago when I stayed there am not sure if management changed?! I recommended the hotel to my niece that was celebrating her honeymoon she just got married two weeks ago and that was my gift for her. I live in US and used my credit card for the payment I could easy dispute the charges however it is not my way. Unfortunately she complained about her stay and quality of the food even she complained to front desk who couldn’t help or at least offer to upgrade her room as kind of compensation . It is basic customer service. I thought it is better to write directly to the hotel instead of leaving bad reviews on trip advisor…etc looking forward to hear from the management
Stayed 4 nights in Sep 2022
Response from Noha on 7 Oct 2022
Dear Mr.Ibrahim, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Noha Kamel, Director of Quality Assurance

10/10 Excellent

Tamer

Stayed 7 nights in May 2022
Response from Noha on 16 May 2023
Dear Mr.Tamer, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Over Crowded
Not too good experience this visit despite having better experiences before. Hotel overcrowded with no sufficient staff to serve specially on the beach & inside the restaurant.
Stayed 3 nights in Aug 2022
Response from Noha on 23 Aug 2022
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful experiance
It qas an awful experiance
Stayed 4 nights in Aug 2022
Response from Noha on 21 Aug 2022
Dear Mr.Mohamed, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

8/10 Good

Amro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have had a great stay the room was very clean and hotel amenities
Stayed 4 nights in Jun 2022
Response from Noha on 27 Jul 2022
Dear Mr.Amro, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 Okay

EHAB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the hotel is unique, in the form of a beautiful pharaonic temple, with a private beach. Hotel staff are very helpful and always smiling. Restaurant Abidos serves delicious meals. you have to book the All inclusive option as there aren't many option outside the hotel. The hotel was crowded with many local guests, and probably selling its rooms cheaper by far to accommodate employees of companies or unions, which is not an advantage at all for the rest of the guests coming from outside Egypt.
Stayed 4 nights in Jun 2022
Response from Noha on 7 Jul 2022
Dear Mr.Ehab, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Noha on 3 Mar 2022
Dear Mr.Amr, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

6/10 Okay

ahmed f

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Not a 5 star!
The hotel is old yet clean. The rooms are basic with no toiletries except for shampoo, shower gel, and conditioner. The hotel is on z bay, the beach is beautiful and there are some corals nearby for snorkeling We were on half board basis. The open buffet breakfast was very good, dinner was quite bad as the food was mostly tasteless. All in all, not a 5 star hotel, maybe 3.5 at the most. Sheraton needs to do some major work if they want to sell this as a 5 star hotel.
Stayed 2 nights in Dec 2021
Response from Noha on 6 Dec 2021
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur. Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance. Yours sincerely, Noha Kamel, Director of Guest Experience

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture of the hotel is stunning, it adds to the feeling of exclusivity when staying in the hotel. The facilities are well kept and clean. One of the advantages is advantage is the proximity to the jetty that leads to a coral reef. There are several criticisms. Although there is plenty of staff in the restaurant, very few of them seem to speak English, German or Russian. One more criticism is regarding an entertainment program, which could be drastically improved. The only show (a folk show) that was planned took place in a cafe that was difficult to find.
Stayed 4 nights in Nov 2021
Response from Noha on 17 Nov 2021
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay ,I have shared the issues with the concerned managers for a corrective plans, I wish you a great day. Noha Kamel, Director of Guest Experience

4/10 Poor

Azzouz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ok
Stayed 8 nights in Sep 2021
Response from Noha on 7 Oct 2021
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance. Yours sincerely, Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent service by exceptionally friendly staff. They go above and beyond their call of duty to help the guests.
Stayed 5 nights in Jul 2021
Response from Noha on 15 Jul 2021
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay , I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach
Stayed 1 night in Jun 2021
Response from Noha on 12 Jun 2021
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about Sheraton Soma Bay. To start off with, the location couldn’t get better, right on the clear blue waters of the Red Sea, in an extremely serene area, perfect for a vacation in paradise. The hotel itself is beautiful and sparkling clean with great food. However, the thing that really stands out is the outstanding service and kind staff. They take really good care of you and whatever you need. Make sure to ask for Taha at the outside bar and Ibrahim at the restaurant. Honestly, I don’t want to single anyone out cause there isn’t a single person I didn’t absolutely love! Their personal driver, Ahmed, who picks you up from the airport is an absolute angel and all the front desk staff are incredible! Don’t think twice about this and book your stay instantly!
Stayed 2 nights in Jun 2021
Response from Noha on 6 Jun 2021
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and helpful staff the location is fantastic
Stayed 2 nights in May 2021
Response from Noha on 18 May 2021
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. Noha Kamel, Director of Guest Experience

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Very nice property with very nice beach. Staff were nice ,friendly and want to help and that can be seen with Mohammed at the front disk. Restaurants were good and they serve fresh seafood 😋. Rooms were nice and ok but they need renovation because they are old.
Stayed 1 night in Mar 2021
Response from Noha on 1 Apr 2021
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay, I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Soma Bay
A fantastic stay at this beautiful resort 😍 Very clean, strict covid compliance 10/10 Massive thanks to all the staff, particularly to Taher and Taha @Beach Bar, Ramy at the Lobby Bar and Hisham for looking after my room. One downside are the shops in the hotel lobby selling fake handbags and watches and trying to charge €30 for aftersun lotion.....best stick to the supermarket at the marina. Overall a great resort Looking forward to coming back !
Stayed 4 nights in Mar 2021
Response from Noha on 7 Dec 2021
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay , I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Staff were all super, very friendly, extremely helpful
Stayed 2 nights in Jan 2021
Response from Noha on 2 Feb 2021
Thank you for sharing the feedback , I wish you a great day. Noha Kamel, Director of Guest Experience

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Renovation would make it a good hotel resort
We appreciate the hotel management system if something was wrong specially in service they tried to make it good. Friendly staff, Breakfast is good. Food is good in Fish restaurant. Buffet was not really convincing. We enjoyed the seaview in our balcony room. Room was cleaned but the condition of our room specially the bathroom is very old, we were not happy there were red molds in the bathroom. Coral reef for snorkling is 400meters away. Bike rental 100 meters away. If the condition of the room is not bad as we had, we would come back . Its a nice hotel resort for a family.
Stayed 7 nights in Oct 2020
Response from Noha on 22 Nov 2020
Thank you for sharing the feedback, please accept my apology regarding the bathroom condition, I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day Noha Kamel, Director of Guest Experience

10/10 Excellent

maikel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay Very beautiful natural views for the red sea Staff very professional Khaled at Reception Chief Rafek Wael in the Resturant Sayed housekeeping thank you so much Beach and pool Excellenct Food is Excellent Only thing no entertainment at night because of the COVID it gets a bit boring. Jacuzzi wasn't working and Aqua with extra charges.
Stayed 4 nights in Oct 2020
Response from Noha on 8 Oct 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. Please accept my apologies regarding the jacuzzi. Noha Kamel, Director of Guest Experience

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Noha on 18 Aug 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
njoyed my ti e
Staff was amazing. Food was great. Beach and reef snorkeling was great also. The only thing is Room service which was not managed well at all
Stayed 6 nights in Aug 2020
Response from Noha on 10 Aug 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. Please accept my apology regarding the room service. Noha Kamel, Director of Guest Experience.

10/10 Excellent

illy, Cairo, Egypt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. All the staff were super friendly. The beach was great. So was the pool. And the gym was also nice and convenient.
Stayed 3 nights in Jul 2020
Response from Noha on 20 Jul 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day.

10/10 Excellent

JoanLewis, Uk

Travelled with partner
Liked: Cleanliness, staff & service
Cleaners, Sayed and Mohammed are excellent. Hamada in lobby bar was very cheerful and efficient in every way . Reception and check in desk staff very helpful. Waiters in dinning room made meal times a real pleasure. And chefs deserve a five star too. All in all a lovely week. Would love to return.
Stayed 6 nights in Feb 2020
Response from Noha on 24 Feb 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful with a couple downfalls...
Beautiful resort! Service and staff were wonderful! Clean, large beach with lots of water sports to enjoy! Only complaints...you do not experience Egypt, you are will all tourists. Also, you are sort of trapped on the resort, it’s far from any city and hard to travel around.
Stayed 2 nights in Feb 2020
Response from Noha on 23 Feb 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020
Response from Noha on 16 Feb 2020
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience.

10/10 Excellent

Khaled, Cairo . Egypt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous. The food is great. Front desk very cooperative. The building design and interior decoration is beautiful.
Stayed 3 nights in Dec 2019
Response from Noha on 19 Dec 2019
Thank you for your great review, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good discovery (Egypt, October), very good place (Red Sea, Sheraton), always nice and professional team (Sheraton), water sports activities (and excellent team !)
Stayed 9 nights in Oct 2019
Response from Noha on 4 Nov 2019
Thank you for your great review, I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

2/10 Terrible

Bishara, Egypt

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Food quality is very poor , we were a group of 17 people staying for 5 days most of us got diarrhea several times They sell you all inclusive and every food point defines it differently allowing products others font allow Discussion with management team was getting to an agreement then they contact the service point asking them not to honor their agreement. Very poor Managment
Stayed 5 nights in Jun 2019
Response from Noha on 11 Jul 2019
Please accept my apology regarding the food experience. The kitchen team has been informed. I wish you a great day.

8/10 Good

Omar

Liked: Cleanliness, staff & service, room comfort
Value for money
Overall is ok, good value for money. Staff is really helpful and rooms are good as well, just needs some renovation but nothing major. Food is average but good enough to get you full. My only advice is to make sure everything you needed is present and don’t be hesitant to double check with everyone there if they have accommodated your requests (or even ask again) whether it was food/drink, activity or a trip! We had a bit of situation with some activities due to employees not really paying attention.
Stayed 3 nights in Jun 2019
Response from Noha on 11 Jul 2019
Thank you for taking the time to share the feedback with us. Please accept my apology regarding the trip issue. I wish to welcome you back soon.

8/10 Good

AhmedNasr

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Amazing beach, good food, nice location but far from outing or services, kind and helpful stuff, spacious rooms and very clean, the property is old but still in good shape! The only thing I didn’t like they charge you for everything (ice for example) which is not usual in 5 stars hotel! The water bottles are expensive and they know that because of the location!!
Stayed 4 nights in Jun 2019
Response from Noha on 11 Jul 2019
Thank you so much for taking the time to share with the feedback with us, I wish to welcome you back at Sheraton Soma Bay. Noha

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very spacious and good for relaxing. The beach is spectacular. I really liked the cleaning staff too. The lady who cleaned our room was very friendly.
Stayed 3 nights in Jun 2019
Response from Noha on 11 Jul 2019
Thank you for sharing the experience with us, I wish to welcome you back at Sheraton Soma Bay Resort. Noha

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, cockroaches in room and all over lobby. Told front desk as there was a cockroach crawling in front and staff did nothing about it!
Stayed 2 nights in Apr 2019
Response from Meriam Amir on 13 May 2019
Thank you for your comments , Regarding the cockroaches its Black Ground Beetle and its was in all over the red sea and there due too At the being time followed plagues are available temporary caused by extreme weather changes . Occasionally repeatedly within a period of 4-7 years witnessed in Egypt . Source information taken by the Ministry of Health branch of the Red Sea Governerate, We are looking forward to welcome you again at our lovey hotel Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is perfect, air condition need maintenance.
Stayed 2 nights in Apr 2019
Response from Meriam on 4 May 2019
Thank you for your time sharing your holiday experience , your comments shared with the concerned department , wish to see you back .

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from Meriam on 12 May 2019
Thank you wish to welcome you back .