After my tiring and confusing flights from Portland, OR, to Jakarta, they met me as I exited from immigrations and escorted me to the van. The hotel has security fences around it; the van passed through security. As I entered the hotel, they graciously had me and my carry-on baggage pass through a security check. I felt extremely secure any time I was walking around their beautiful grounds. Reception was excellent. My room was refreshing with a nice view of the gardens. The restaurant had an excellent buffet. On leaving, the van driver made certain that I was connected with a legitimate porter who then took over.
I was a 69yo female without much strength traveling alone. They made my transfer to and from their international airport and to and from my flight to Sorong and Raja Ampat very easy.
No two rooms are the same, some are just OK, others are totally unacceptable. Imagine a 1 bedroom apartment with only one electrical OUTLET - and the TV is plugged into it. Some rooms have working hot water, some don't. Some floors the internet works, most do not work. Some apartments will have two aircons, while others will have one, even though they are the same sq. meters. These is no telephone/intercom to the front desk, hence if you have a need or concern, you will be marching downstairs.
The quality of the bed, bed linens, and pillows are EXCELLENT, offering a good night's sleep.
Excellent value and excellent location with a very convenient shuttle service to the airport. I will plan to stay here again if I need to be near the airport. I was afraid of noise because of the location but I was not disturbed by noise. The room was very clean and the staff was friendly and helpful.
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