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Reviews of San Miguel Inn

2.5 out of 5
San Miguel Inn
916 California Ave Ne, Socorro, NM

Reviews

6.4
Rating 10 - Excellent. 20 out of 98 reviews" "
Rating 8 - Good. 21 out of 98 reviews" "
Rating 6 - Okay. 23 out of 98 reviews" "
Rating 4 - Poor. 23 out of 98 reviews" "
Rating 2 - Terrible. 11 out of 98 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

James

Stayed 1 night in Apr 2024

6/10 Okay

John, Mesa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older property with need of updates. Had to ask for blankets for the bed. No ice machine on property. Toilet ran all the time. Coffee maker, but no cups. Site needs to pay more attention to details....
Stayed 1 night in Mar 2024

4/10 Poor

amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend.
Room was very hot because nobody turned on any air, even though we had a reservation. Front desk wasnt sure we had a reservation, actually, and it took a while to check in. Beds are very old, but not uncomfortable. Sheets look clean, but very thin. Blankets are super thin and not super comfortable. Window unit took hours to cool down room, but it eventually was nice and cool. Carpet was stained, had holes, and was a bit dirty. WiFi not given at first - we had to go back to ask, and connection was spotty. No info in room. Pillows are small and go super flat. Only 2 per bed. In a 3 bed room, only 3 towels and they were thin and stiff. Bathroom door has huge weird line cut off at top and is super loud. Bathroom is TINY and includes no soaps, etc. Toilet is wobbly. Bathroom is painted badly and floor was dirty around all the edges - also, it gets super hot. TV worked fine to hook up to my laptop by their HDMI cable. There is NO BREAKFAST. I went to ask in the morning, and she said no and would not even let me into the tiny lobby. I had to pay $20 to check out 2 hours late, which was fine, but the guy on the phone had told me it was free. Had to use old trick of clip hangers to hold curtains closed. Hanging light is low and was easy to hit. Hanging towel rack inside bathroom fell apart multiple times. Water out of the sink was milky white. Phone not working at all.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy Lorine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful. Bed, bathroom, AC, alll of it.
Stayed 1 night in Aug 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
I only slept there and left early a.m. Can't comment on much: didn't dine, shop, walk around, etc. Didn't even test the shower!
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Thank you for rating us positively, Joseph! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting! Don't think of it as your option for even a second.
Response from Charles on 26 Jun 2023
Hi, Juan! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Charles

6/10 Okay

Jane Edwards

Travelled with family
Liked: Staff & service
The tv wasn’t working “ because someone took the controller”. Coffee pot had wrong pot and it went all over the floor. Property was so so. Manager was kind.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Jane! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

6/10 Okay

Susan

Travelled with family, Travelled with pets
The property is undergoing some much needed renovations and there are signs that effort is being made to improve it. In room 20, deadbolt does not work. Coffee pot leaked all over.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Susan! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

4/10 Poor

Jeffrey

Disliked: Property conditions & facilities, room comfort
Mediocre at best
You get a bed. Curtains in my room were coming apart, so bright outside lights in my room all night. Internet very poor.
Stayed 1 night in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Jeffrey! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This motel is quite possibly the worst on the entire planet. Not only was it dirty and run down, but is smelled bad. There were two televisions in the room, why? There was no light fixture haggling above the table, just a bulb. The carpets were worn out and soiled. And the curtains would not close properly. We were so disappointed that we just booked a room in another motel. Stay away from this no-tell motel! I will be seeking a refund from Expedia.
Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Hi, Richard! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

6/10 Okay

William

Stayed 1 night in May 2023
Response from Maria on 26 Jun 2023
We are sorry to stay turned out to be an average one, William! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Maria

6/10 Okay

Matthew

Stayed 1 night in May 2023
Response from Ava on 7 Jun 2023
Hi, Matthew! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to get a great night sleep the rooms definatly need a little work. but over all, I was very happy with my stay, the owners were very nice and accommodating as to me being able to protect my motorcycle under the walkway so that if there were any hail it wasn't damaged. I would stay here if i travel through this way again.
Stayed 1 night in May 2023
Response from Tim on 18 May 2023
Hi, John! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Gerald

Stayed 1 night in May 2023
Response from Dewi on 18 May 2023
That is great to hear, Gerald! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice place to stay. Owners were attentive and are making some improvements to the property. There was a Chinese restaurant nearby but you may need to search for other restaurants that are open.
Stayed 1 night in Apr 2023
Response from Ammy on 10 May 2023
Hi, Esther! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
Where to start. I had to wait for someone to open the office to check in. The first key didn’t work and a guest had to help me with the second key. There were bird droppings all over the stairs to my room. A lot of bird droppings not just some. When I asked for ice the person said they didn’t have ice. She then went into the back office and brought me a clump of old ice. From where I don’t know. The room was clean but carpet was worn, smoke detector broken, refrigerator unplugged and smelled bad. I should have taken pictures. I stay in Socorro twice a year and thought I would try them out. Not again.
Stayed 1 night in Apr 2023

2/10 Terrible

Carrie

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My sheets were dirty in the first room with oil stains and some dirt. I got a new room that was clean but now i am pretty sure it had bed bugs.
Stayed 5 nights in Apr 2023
Response from Ammy on 19 Apr 2023
Apologies for the problems you had faced, Carrie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Christopher

Stayed 2 nights in Mar 2023
Response from Lisa on 12 Apr 2023
Thanks for taking out your valuable time to rate us, Christopher! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Socorro Trip
The room was quite comfortable and spacious. The heat controls were right on and everything was just easy. Would gladly stay here again.
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi Dave! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Lisa

6/10 Okay

Andres

Stayed 5 nights in Mar 2023

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy rundown. Smoke detectors were removed. Tub had mold. Spider webs and dead insects in the room. The owner had no concern that a client was taken to the hospital in an ambulance!
Stayed 2 nights in Mar 2023
Response from Eva on 15 Mar 2023
Sincere Apologies, Steve! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

2/10 Terrible

Jamie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old and rundown, our sink didn’t drain, the toilet ran, my friend had no hot water in his room. I slept in my sleeping bag because I didn’t want to look under the sheets.
Stayed 3 nights in Mar 2023
Response from Eva on 15 Mar 2023
Never meant to disappoint you, Jamie! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Eva

10/10 Excellent

Santiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight
I enjoyed my overnight stay at the San Miguel Inn. The room was clean and quiet. The location is convenient. The room was a little dated and was missing a microwave but it did have a refrigerator. I had a nice chat with the owner the morning I left. The housekeepers all said good morning when they saw me. I will stay here again on my next visit to Socorro.
Stayed 1 night in Mar 2023
Response from Lisa on 7 Mar 2023
Thank you so much for the wonderful rating, Santiago! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Noah on 18 Mar 2023
Thank you for your appreciation, James! We hope to give you a consistent service every time. Regards, Noah

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
No Frills of the Worst Kind
This motel is not what it claims to be - there is no pool, there are not working laundry machines, there is no ice maker, our microwave did not work, and the tv had to be re-programmed every time it was turned on. There is rarely any front-desk presence and no sense of being welcomed to the property. The room itself WAS adequate, and the motel is indeed pet friendly. The worst part: when I arranged to speak personally with the owner about our disappointments - hoping to have a civil conversation and avoid posting a review - he was immediately defensive, confrontational and rude. Completely unpleasant and unprofessional. Terrible experience. Don't book!
Stayed 1 night in Feb 2023
Response from Eva on 20 Feb 2023
Hi, Guest! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

4/10 Poor

Dorothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Eva on 20 Feb 2023
Hi, Dorothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

8/10 Good

Monica, Santa Fe

Stayed 1 night in Feb 2023

6/10 Okay

Jarrod

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water in shower was not good. Other than that room was okay. Trash everywhere on the outside though.
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, Jarrod! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

8/10 Good

Carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, Carol! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Scott

Travelled with family
Clean
Stayed 2 nights in Dec 2022
Response from Ava on 22 Dec 2022
Hey, Scott! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No pride in taking care of this motel.
Stayed 1 night in Dec 2022
Response from Ava on 22 Dec 2022
Hi, Michael! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

10/10 Excellent

Stephen, SANTEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by this motel. Convenient location, very quiet, very safe. I will definitely be staying there again next time we come to Bosque Del Apache. We really enjoyed our stay at this little place.
Response from Ava on 22 Dec 2022
Heartfelt gratitude for sharing this, Stephen! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

6/10 Okay

Cathryn, Andover

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Good price.
Stayed 1 night in Dec 2022
Response from Ammy on 6 Dec 2022
Hi, Chris! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. My room was clean , quiet and comfortable. I have stayed here 3 times already and will always consider it in the future.
Stayed 2 nights in Nov 2022
Response from Ammy on 19 Nov 2022
Hi, Anita! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Ava on 11 Nov 2022
Hi Judith! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

4/10 Poor

Thomas

Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Thomas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

10/10 Excellent

BART, SIERRA VISTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a clean room. Ingoing renovations.
Stayed 2 nights in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Bart! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

4/10 Poor

Ramon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Key card didn’t work ever. Unpleasant odor. I won’t return.
Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Ramon! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Okay

Mary

Travelled with pets, Travelled with partner
Disliked: Amenities
It was ok. We were driving through, it was convenient for a quick overnight stay.
Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Mary! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

4/10 Poor

Tori

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay at this hotel. The room had a smell like sewer water when I entered the room. There was no top sheet on the bed, there was a mattress pad underneath with stains. The AC was in a hole in the wall and there were bugs around that enclosure. The property was not well lit. I did not feel comfortable staying there so I rented a room at Econo Lodge. I am a travel nurse who had just worked 12.5 hour shift and was too tired to haggle about it, but I would appreciate any refund. This room did not look like the picture on the advertisement
Stayed 2 nights in Sep 2022
Response from Ammy on 19 Oct 2022
Apologies for the problems you had faced, Tori! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

8/10 Good

Terence

Liked: Cleanliness
Your basic hotel for a decent price.
Stayed 1 night in Sep 2022
Response from Ammy on 2 Oct 2022
Hi, Terence! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
unfortunate
The sheets smelled clean. The room did not. It was just sort of dumpy. Cracks in the wall. There was a cigarette burn on the sheet. There was significant trash in the parking lot and outside the hotel room. We won't stay there again. I should have known: never buy the cheapest thing. Oh well, I guess I got my money's worth.
Stayed 1 night in Sep 2022
Response from Ammy on 11 Sept 2022
Hi, Mark! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely overpriced
Very dated room. AC didn't work. Walls and ceiling were paper thin. At least 30 years since last remodel. TV was at least 20 years old. Advertised free breakfast but there was none (citing Covid in September 2022). I paid over $100 for one night. Terrible value.
Stayed 1 night in Sep 2022
Response from Ammy on 11 Sept 2022
Apologies for the problems you had faced, Ryan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Gordon, Park Forest

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The nonsmoking room had clearly been smoked in. I’m allergic to gallons of air freshener. Air conditioning didn’t really work. I opened the door late at night as it was cooler outside than in the room. After 1 am, the toilet ran all night. I opened the tank to fix it, the tank was filled with black mold.
Stayed 2 nights in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice motel to stay at
The room was very nice. Had all the amenities in our room, and very comfortable.
Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

William

Stayed 1 night in Aug 2022

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Not all that is advertised
Its about what youd expect for a 50 dollar room. AC unit was as quiet as an idling kenworth, so i couldn't really use it. No coffee service in room. No pool. No breakfast.
Stayed 1 night in Jul 2022
Response from jan on 10 Jul 2022
Sincere apologies, Justin ! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Amina!

6/10 Okay

Omar

Hy
Stayed 1 night in Apr 2022
Response from jan on 10 Jul 2022
Hi, Omar ! We are sorry to know that you are not fully satisfied with our services. Be assured, that we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem..
Deserves more Stars. Very clean, and quiet, just before the 4th of July weekend.
Stayed 1 night in Jun 2022
Response from jan on 10 Jul 2022
Hi, Tim! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jane!