Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cold Spring, NY

New, stylish, friendly, well located.

Posted 30-Mar-2015
Everything met our expectations. Best surprise was awesome top floor bar with great service and breathtaking views.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto, Ontario, Canada

Fabulous creative boutique hotel

Posted 23-Mar-2015
Pros: Everything.
Location: Excellent location within walking distance of SoHo Tribeca, and the West Village.
This hotel is a gem. It's in a great location within easy walking distance of Soho, the West Village and Tribeca. The rooms are designed to feel like a sleek, luxurious, ship cabin with beautiful lacquered wood and nautical fixtures. It's new new new so everything was clean and crisp especially the bathroom - can we talk about the powerful toilet flush - what a pleasant surprise for a New York hotel. The hotel guests are also interesting, creative, young and quiet. Don't miss the rooftop bar and the grand views of the Statue of Liberty, World Trade, Empire State, and Chrysler buildings. I wouldn't hesitate to stay here again and again.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Albany, NY

Great SoHo Hotel, a bit out of the way

Posted 20-Mar-2015
Pros: the shower was fantastic.
Cons: Get better pillows.
Location: It was a bit out of the way. didn't really go outside of the hotel.
This was a great hotel. Modern with amazing amenities. The shower was great, with some of the best water pressure. The hotel staff were fantastic; friendly and accommodating. A few small things: a glass of orange juice cost $10.00, the pillows on the bed were not comfortable and the bed was a bit mushy. Overall a great experience though.
5 out of 5
Recommended
for Everyone
by A verified traveller

Top hotel

Posted 18-Mar-2015
The staff is super kind. Service is great. The design of the hotel is very nice! Food was great. Location was top.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cape Town, South Africa

New, conveniently located SOHO hotel

Posted 15-Mar-2015
Pros: Location, clean
Cons: Nothing
Location: In SOHO so lots and lots to do!
Well located and new hotel in SOHO. Location is not in the thick of things but a short walk. The Hugo is clean and in excellent condition and staff are efficient and helpful. The one complaint is the size of the room, I was in a Superior King and it was really small (smaller than others I have stayed at in New York). Would recommend this hotel and would stay there again.
Comment from Hotel Management
16-Mar-2015 by Pablo Migoya, Hotel Management
Dear Guest-Your kind words are warmly received. Thank you for such an amazing star rating! As I'm sure you might know, many hotels in NYC suffer from space constraints. Hotel Hugo is no different. Overall, I'm so happy you enjoyed your stay and found the Hugo to be clean and in excellent condition. Thanks again for such a great review and we hope to see you again real soon. -Sincerely Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay.

Posted 09-Mar-2015
Pros: Location
Cons: Shower head/water adjuster too far back to adjust w/o a blast of cold water. Towels a strange popcorn smell. Not a great way to follow up a nice show
Location: Cronuts!
Lovely hotel! Great helpful staff. Adorable and Cozy rooms. Check out the view from the rooftop bar.
Comment from Hotel Management
16-Mar-2015 by Pablo Migoya , Hotel Management
Dear Guest -Thank you so much for such an amazing review. We would love to have you come visit us again. Thank you for choosing Hotel Hugo -Sincerely Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Very quiet

Posted 08-Mar-2015
Pros: Designed well, quiet location, nice staff
Cons: Food
Location: It is a good location in summertime as you can walk to many restaurants, stores and public transportation. Hotel has hard time to get taxi in winter.
Very well designed hotel, meaning a true boutique hotel with high quality furniture. Location is across the street of UPS distribution center. Therefore it is very quiet during night time. Rooms are typical NYC size (small) but very efficient designed and have free Wifi. The only negatives I experienced are that my shinbone got black and blue as I hit the bed frame all the time and you have to turn on the shower standing outside to not get surprised by cold water. The check-in was nice even though there was no help with luggage but I didn't need it anyway. Also, there was no explanation where to get what - breakfast, gym, coffee etc. A visit in the restaurant was disappointing, the food was not up to standard, the staff was,very nice and attentive but not organized. Overall I will come back if it will fit into my budget but think not to have dinner again if food won't become what the price promised.
Comment from Hotel Management
16-Mar-2015 by Pablo Migoya, Hotel Management
Dear Guest-Thank you for writing a review about your recent stay at the Hotel Hugo. I'm really glad to hear you appreciated the overall ambiance of the Hugo. I would like to apologize for you hurting your shin on the bed frame but as you may know, room size is a problem facing many boutique hotels in NYC, and Hotel Hugo is no exception. We look forward to welcoming you back to our property for your next visit. Again, thank you.-Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Ottimo hotel in ottima location

Posted 02-Mar-2015
Ho trovato questo hotel cercando i voli per NY su Expedia e devo dire che sono contenta di essermi fidata del poco che avevo visto e letto, essendo un hotel di recente apertura, e del mio senato senso. Hotel molto carino con vista mozzafiato sia dalla nostra camera (piano 16 vista fiume, che consiglio) sia dal bar sul roof. Personale cortesissimo. Al mio compleanno ho trovato bottiglia di prosecco in camera! E poi con zona รจ super, a due passi da ben tre metropolitane di tre diverse linee e dalle mie zone preferite di NY che si possono raggiungere a piedi (Soho, meatpaking e tribeca). Un grazie speciale alla fronte desk Vanieta! Grazie ancora di tutto!!! Torneremo
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francsico

Chic and affordable!

Posted 01-Mar-2015
Friendly and helpful staff, comfortable bed, rooftop bar.
Comment from Hotel Management
06-Mar-2015 by George Kurth, Hotel Management
Dear Jackie-Thanks so much for such a wonderful 5 star rating and lovely compliments! Do come back and visit again.-Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toront

Only in New York!

Posted 19-Feb-2015
Pros: Professional service from start to finish.
Cons: Nothing
Location: I say Beth Israel and Mount Sinai Hospital.
My wife had a brain hemorage only an hour after we arrived from Toronto .We were in Rm. 407. From Beth Israel hospital I had a phone conversation with the manager and she got things in motion immediately. Knowing that The Hotel Hugo was concerned and were going to help in any way they were able to was an enormous relief because there was a lot of other concerns that were mounting quickly. She is better but still recovering. The staff knew what had happened but were very respectful towards me while I remained in New York City. We plan to return to your hotel again. My wife says this time it's my turn. She said she's just kidding though. By the way, the time I was on my own in Manhattan was a great chance to meet some very friendly people just on the street.Your service will never be forgotten. We are looking forward to seeing you again. All the best! .
Comment from Hotel Management
06-Mar-2015 by George Kurth, Hotel Management
Dear Mike-I just wanted to take a moment to thank you for your very kind words. We very much appreciate the recommendation. I'm very pleased to hear that we were able to provide such a warm and welcoming experience for you. I want to also say how relieved I am to hear your wife is doing much better! We would love to have both you and your wife come back and visit us again.- Sincerely, David McManus