Singer Island Holidays from £559

Our first night at the resort, we were in a room that was located near the lobby. They had live music going on until midnight (guests singing along at the top of their lungs as well) and then once that finally stopped, the fire alarm went off at 2 am and I had to take my two young kids outside in the cold. Our resort view room also looked directly into a wall. Not much of a view. I complained to the front desk the next morning for the terrible first night saying that they advertise themselves as a family friendly resort. They willingly let us move to one of their cottages and keep our original room rate. The cottage was a short drive from the main building, easy parking. The cottage was great we absolutely loved it and will be coming back again next year! The pool was so much fun for the kids and relaxing for me.

The front desk staff very courteous and helpful.

The property was beautifully decorated And the host was very accommodating and knowledgeable about things to do in the area. I would’ve have rated this property 5 stars but the hot tub was not working and the pool water was cloudy. I was very disappointed since the main reason I chose this accommodation was for the hot tub and pool. Zachery was very responsive.

Easy public transportation

The location of this hotel is very good, however, I do have some notes. One, we got a room with two beds for family, but when we got there they didn’t have the room. Instead they gave us a room with one bed, and then gave us a whole other room on another floor. Secondly, the old lady at the front desk of the restaurant refused to give me a plastic fork. That was pretty uncalled for. But the other staff were very nice, the valet was amazing, the staff who helped us with chairs, waiters, they were all great. Brazilian front desk guy was especially memorable.