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Great Family room, only problem was waiting for check in. Easy to get Taxi from hotel. Nice pool, but rained most of time. Washer and Dryer cost a lot, should be made cheaper. Check out very fast and courteous.
Response from Four Points by Sheraton Singapore, Riverview on 7 Mar 2024
Hi Robert, Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. It is always encouraging to hear positive feedback, especially about our associates! Thank you for your kind words on our hotel associates. We hope to serve you again soon!
Response from Four Points by Sheraton Singapore, Riverview on 7 Mar 2024
Hi Philip, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority but we have failed to meet your expectations. I have shared your feedback with the operation leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar occurrences from happening in the future. Thank you.
Really easy check-in, incredibly nice staff and the hotel room was clean and in a great location. All the stand facilities were good and the general experience was largely positive.
On the last night there was some unpleasant smells from the drains in the bathroom, altoigh this could be due to a number of reasons.
This Sheraton on the river was perfect for our ten day visit. Very close to fabulous restaurants and all the city highlights.
Everything you could wish for in a hotel- generous free mini bar, washing facilities great pool and wonderful river view. Highly recommend.
Response from Four Points by Sheraton Singapore, Riverview on 2 Jan 2024
Dear Yuki, Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us as well. I hope you choose to stay with us again when your travels bring you back to the area. Thank you.
6/10 Okay
Weiran
27 Dec 2023
Liked: Cleanliness
Weiran
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton Singapore, Riverview on 2 Jan 2024
Dear Weiran, Thank you for taking the time to let us know about your experience while staying with us.If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us as well. I hope you choose to stay with us again when your travels bring you back to the area. Thank you.
Response from Four Points by Sheraton Singapore, Riverview on 2 Jan 2024
Dear Eric,Thank you for highlighting our location as a positive aspect of your stay at Four Points Sheraton Riverview Singapore. We're pleased that our convenient location added value to your experience.We hope to welcome you back for another wonderful stay soon.
10/10 Excellent
May
Travelled with group
4 Dec 2023
Liked: Amenities
I like the spacious sparkling clean room.
May
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Singapore, Riverview on 2 Jan 2024
Dear May. Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us as well. I hope you choose to stay with us again when your travels bring you back to the area. Thank you!
The property is very clean and doacious. Staff are fine and accommodating.
May May
Stayed 2 nights in Nov 2023
Response from Four Points by Sheraton Singapore, Riverview on 5 Dec 2023
Dear May May,Thank you for taking the time to share your thoughts about your recent stay with us. Your feedback means a lot to us, and we're thrilled to hear that you had a pleasant stay with us. Your kind words are truly appreciated, as we strive to ensure every guest feels comfortable and well taken care of during their stay.We look forward to welcoming you back soon!
check in about hour an half early, been told the room been clean just need to inspected before issue room key, requested come back in 40 minute, when we return the room still not been inspected, need to wait, when we hanged out until check in time, room still not been inspected!
Mickey
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Singapore, Riverview on 5 Dec 2023
Dear Mickey,Thank you for taking the time to leave us a review. We apologize for the delay in accommodating your early check-in request. Your experience does not reflect our usual standards, and we are sorry for the inconvenience caused. We've taken steps to prevent such delays in the future and we look forward to the opportunity to welcoming you back.
6/10 Okay
Sher Bahadur
18 Nov 2023
Sher Bahadur
Stayed 3 nights in Nov 2023
Response from Four Points by Sheraton Singapore, Riverview on 20 Nov 2023
Dear Sher Bahadur, Thank you for taking the time to leave us a rating. We're sorry to hear that your recent visit did not meet your expectations. We would love to hear more about your specific concerns in order to address them effectively If you have any specific comments or suggestions for improvement, please don't hesitate to share them. Your feedback helps us strive for excellence.We hope to welcome you back soon for an even better experience.
10/10 Excellent
Kent
10 Nov 2023
The staff was very professional and especially helpful in providing suggestions (topics of interest), directions, accommodating any and all requests. Made exceptions and allowed an early check in.
Always smiling.
Kent
Stayed 5 nights in Nov 2023
Response from Four Points by Sheraton Singapore, Riverview on 20 Nov 2023
Hi Kent,Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear that you enjoyed our service during your stay with us.We'd be thrilled to welcome you back to our hotel and we look forward to hosting you again!
8/10 Good
Kevin
Travelled with partner
23 Oct 2023
Liked: Cleanliness, staff & service, amenities
Great location next to river and walking paths. Room was nice with great view. Bar had great service. Gym had broken rower (notified desk but they didn't seem to understand). Some litter, beer cans, ... nearby that didn't get picked up during 3 day stay.
Kevin
Stayed 3 nights in Oct 2023
Response from Four Points by Sheraton Singapore on 20 Nov 2023
Dear Kevin,Thank you for taking the time to leave us a feedback. We're delighted to know you had an overall pleasant experience while staying with us. We appreciate you bringing the broken equipment and litters to our attention, we will work to ensure such issues are promptly addressed in the future. Thank you for choosing us, we look forward to the opportunity to serve you again in the future.
A good overall experience. The swimming pool was closed and there are little less vegan options for breakfast dining. However, it was an excellent stay, overall and highly recommended.
Ruchir
Stayed 3 nights in Oct 2023
Response from Four Points by Sheraton Singapore on 20 Oct 2023
Dear Ruchir,Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear you enjoyed your stay. We look forward to welcoming you back soon!
Response from Four Points by Sheraton Singapore, Riverview on 20 Nov 2023
Dear Muhammad,Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear that you enjoyed our service during your stay with us.We'd be thrilled to welcome you back to our hotel and we look forward to hosting you again!
would have liked a little cafe or restaurant on premises to be open to purchase milk when arriving late at night from a flight. no one wants to have to walk around the block looking for somewhere to purchase food etc when wanting a small snack.
It would also be nice to offer a slightly later check out than 1 hour especially for people with late flights out of Singapore . Even if you charged a fee, and not a half day rate for a few hours
Vicki
Stayed 1 night in Sep 2023
Response from Four Points by Sheraton Singapore on 20 Oct 2023
Dear Vicki,Thank you for taking the time to share your valuable feedback with us. We appreciate your suggestions regarding the availability of snacks and a more flexible check-out option. Your input helps us enhance our services, and we will certainly consider these improvements.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
Hi James,Thank you for your 5-star review.We’re glad to know that you enjoyed your stay with us.If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us!
10/10 Excellent
Michelle
Travelled with family
2 Oct 2023
Michelle
Stayed 3 nights in Sep 2023
Response from April on 9 Oct 2023
Hi Michelle,Thank you for taking the time to give us a rating.We’re glad to know that you enjoyed your stay with us.If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us!
Staff was efficient, professional and addressed all our concerns.
Charles
Stayed 2 nights in Aug 2023
Response from April on 9 Oct 2023
Dear Charles,Thank you for taking the time to share your pleasant experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the operational team as a way of celebrating the great guest experiences we delivered. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you.
The Riverview has been a favourite for over a decade. Well located on the river, with the relative quietness of Robertson's Quay and its wide choice of restaurants. Now there's an MRT station only 5 mins walk away - so there's no longer the snag of having to use buses or taxis or walk for miles
Response from Four Points by Sheraton Singapore on 3 Apr 2023
Dear Adelheid, On behalf of the entire hotel team, I want to thank you for sharing your great stay experienceIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the operational team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. It was a pleasure serving you, and we look forward to welcoming you back to the hotel again soon. Thank you!
Overall the hotel was very good. The staff were extremely helpful and friendly. We had a evening meal in the hotel and despite it not being busy( only 6 customers) the service was painfully slow and the food when it did turn up was not that hot. Also housekeeping was a bit hit and miss, some days no toilet paper left and twice no towels left. Apart from those minor irritations our stay was great, fantastic location and exceptional staff.
Kenneth
Stayed 8 nights in Jan 2023
Response from Four Points by Sheraton Singapore on 9 Feb 2023
Dear Kenneth, Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. We're sorry to hear that you encountered less than pleasant experiences at our F&B outlets and our housekeeping team. We will continue to improve to enhance the stay experience. I hope you choose to stay with us again when your travels bring you back to the area. Thank you!
8/10 Good
Younsung
19 Jan 2023
Younsung
Stayed 3 nights in Jan 2023
Response from Four Points by Sheraton Singapore, Riverview on 20 Nov 2023
Dear Younsung,Thank you for taking the time to leave us a rating. We're delighted to see that you had an overall good experience with us. If you have any specific comments or suggestions for improvement, please don't hesitate to share them. Your feedback helps us strive for excellence.We hope to welcome you back soon for an even better experience.
Great location and connected to subway and busses takes you to all the attractions (avoid uber/taxi). Singapore is an expesive city but great views and food options. Walkable brunch places to start your day. We had a river view room and could see fireworks by marina sands bay from our room.
Jaswinder Sonia
10/10 Excellent
Anwar
Travelled with family, Travelled with family and small children
The location is really convenient, and the view is great.
Tumnoon
Stayed 2 nights in Nov 2022
10/10 Excellent
foh, Brooklyn
12 Nov 2022
foh
Stayed 1 night in Oct 2022
6/10 Okay
GORDON KEE KEONG
15 Oct 2022
Liked: Cleanliness, staff & service
Old Hotel Renewed!
Short visit to SG. Hotel was the old River View Hotel. Slight renovations done to the rooms. Good about old hotel rooms is that they are bigger and brighter. Location by the river was OK with a few cafes and eateries across the bridge. Felt it was a little over priced for a old property.